Service automation is widely used
Though service automation wasn’t a term I used extensively before I came to ServiceChannel, I’ve learned this technology can be applied to almost any industry
Automating Services Drives Corporate Efficiencies
I previously worked in the Tech/IT/Data Center market, where service automation is touted by the likes of IBM and HP with respect to their cloud-based computing solutions. In this context, service automation refers to technology that helps to transform “manual, error-prone tasks into reliable, repeatable and timely processes to gain control over application packaging, deployment, change, troubleshooting, recovery
Across the enterprise, there are numerous services being performed manually - and thus likely, inefficiently and costly. When viewing how other companies characterize these to be automated services, the differentiating factor is on what services are being automated and who in their environment is being impacted.
KPMG LLP, the U.S. audit, tax
Facilities Management Needs Its Own Service Automation Solution
All these companies are targeting important - and often inefficient - parts of corporate organizations: IT, HR, Operations, Finance and Facilities Management (in most companies, there’s certainly plenty of
That’s where our version of service automation technology comes in. How's it different from the myriad of others? It’s simple – we help facilities managers, procurement departments, operations teams
Think about how hard it is to provide service automation for people who work for you. Now, think about applying service automation to people who don’t work for you. Think about how many contractors you might need to manage across various trades and specialties, across geographic locations, across dozens, hundreds, or even thousands of properties, in multiple countries. This multi-site, multi-vendor, multi-trade flavor of service automation is a whole other ballgame.
Service Automation is not a one size fits all technology approach. Take the time to understand the value of service automation and choose a solution that’s best for your business.