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How Can Virtual & Augmented Reality Benefit Facilities Management?

Technology, Facilities Management

by Greg Wilson  Aug 08, 2018

Virtual and augmented reality (VR, AR) are certainly hot topics right now, but when most people think of VR and AR, they picture gamers wearing headsets. However, VR and AR technology is more than just for play— it can be enormously beneficial in the work world as well.

Virtual reality is the computer-generated simulation of 3D environments you can interact with. VR is not to be confused with AR, or augmented reality, which enhances the physical world with sensors, video and audio, graphics, and other technology. In sum: VR provides an entirely virtual environment, while AR offers an enhanced physical one.

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What Are Facilities Managers’ Challenges, Goals and Projects Today?


by David Markowitz  Aug 06, 2018

We love reaching out to our customers and getting their perspective on what they’re facing and how they’re grappling with everything that’s thrown their way.  As is continually evident, the facilities management field is one that’s in constant motion.

Business strategies continue to evolve, forcing changes on companies’ physical locations.  Customer experience has become preeminent and often the number one priority for any company that serves customers in person.  Technologies keep moving from the category of emerging to virtually one of being a standard.  Facilities professionals have their plates filled just keeping abreast of all that’s happening.

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6 Ways Facilities Managers Can Support Sustainable Facilities

Facilities Management

by Payal Srivastava  Aug 01, 2018

In 2007, then-President Bush signed The Energy Independence and Security Act of the United States (EISA) into law, instating new definitions of high-performance buildings. These definitions outlined requirements for environmentally-friendly commercial spaces, which include:

  • Decreased water, energy and material use
  • Reduced negative impact on the environment
  • Increased recycling
  • Consideration of the buildings’ effects on human health
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WATCH: Roto-Rooter Sends Work Order Management Problems Down the Drain with ServiceChannel


by Bashir Abdallah  Jul 31, 2018

The majority of ServiceChannel’s customer success stories focus on facilities managers who rely on our service automation platform to improve their facilities operations and better manage their network of service providers across all trades. However, what may truly set ServiceChannel apart from our competitors is the value we provide for contractors as a system of engagement with their customers.

Ensuring efficiency, ease of use and superior quality of service across the facilities management ecosystem, to all participants, is a key tenet of our business approach and strategy.

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The Importance of Employee Learning for Facilities Management Success


by Chellie A. Esters  Jul 25, 2018

Several weeks ago, I had the pleasure of presenting at the International Conference of E-Learning in the Workplace at Columbia University in New York City. My topic, “Level Up Employee Learning Using Competency-Based Applied Learning,” was a case study on ServiceChannel’s training strategy to provide employee learning opportunities rooted in our core values and mission.

The presentation focused on how ServiceChannel’s employee-based learning is structured around our mission and core competencies, as well as how we plan to use a scientific model, Dreyfus Model of Skill Acquisition, to “level up” employee knowledge of the facilities management industry along five distinct levels of proficiency.

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Time to Shop: ServiceChannel FM App Now Available in ServiceNow Store

ServiceNow, Partners

by David Markowitz  Jul 24, 2018

As you may have seen, we’ve been talking about one of our partners recently, ServiceNow, a B2B software provider focused on handling corporate service requests (e.g., IT and HR based ones) for large companies.  With a large presence across a range of companies, we’ve been excited about our work to get our respective solutions working together.

A recent post highlighted our integration with ServiceNow as we’ve gotten a lot of customer and marketplace interest for such a solution.  We’re happy to share with you that this integration’s become certified and is now available in the ServiceNow Store, so ServiceNow customers can benefit from both products.

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How Retail Healthcare Clinics Can Use IoT for Effective Facilities Management

IoT, Retail Healthcare

by Brice Dubosq  Jul 23, 2018

The Internet of Things (IoT) is growing at a rapid pace in facilities management, primarily because of three core benefits — convenience, efficiency and automation. These benefits are wildly attractive to both facilities managers and stakeholders.

In the retail healthcare industry specifically, IoT has a major impact on how facilities managers do their jobs. These busy facilities house complex equipment, have high standards for cleanliness and require optimal functionality at all times. IoT technology, which connects devices to the Internet to capture and monitor data, has the ability to optimize FM processes at retail health facilities. Let’s take a look at how:

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From Robots to Flying Cameras: 5 Technology Innovations for Improved Facility Security


by Doug Ingraham  Jul 18, 2018

Ensuring the security of your business is a key component of facilities managers’ jobs; your facility needs to be safe for operations to function properly and for customers to enjoy their experiences. Security solutions used to be fairly outdated, with stagnant surveillance cameras and guard patrols being the only widespread options. Now, however, new facilities management technology is springing up that can optimize how businesses keep their facilities safe.

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Top Seven Challenges of Asset Management without Asset Tagging Technology

Asset Management

by Leum Fahey  Jul 17, 2018

This is the next in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies.

Previously, we wrote about the advantages of integrating asset tagging & management technologies within a service automation platform, and highlighted specific use cases of modern asset management in verticals like retail and restaurants.

Key benefits of this integrated method include being able to make repair and decisions more quickly, as well as being able to use historic and real-time asset management data to improve operations continually.

Of course, moving to this integrated model assumes that a business is using modern asset tagging technologies in the first place. Selecting and implementing digital asset tagging is therefore the first and most important step of an overall effective asset management system.

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How Retail FMs Balance Proactive vs Reactive Maintenance [Retail Store Maintenance]

In The News

by David Markowitz  Jul 16, 2018

Regardless of sector, location size, geography, traffic or facilities staff size, optimizing required maintenance is one of the most important jobs for the facilities management team.  In particular, making smart decisions about when to be proactive and when you can be reactive can drive results from both a service quality and cost perspective.

Facilities managers know that implementing planned maintenance programs can put themselves in a better position come summer with heavy HVAC usage.  And winter storms that necessitate rapid reactive snow plowing and other related services also can have significant revenue impact.

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What Retailers Are Saying About the Future of the Store - And the Impact of Facilities Management

Retail Facilities Management

by David Markowitz  Jul 11, 2018

“The future of the store.”  It’s certainty a hot topic these days.  With all the talk about the retail sector, the impact of online forces and e-commerce, and where physical stores are going, there’s lots of analysis and commentary about the ‘future.’  But is it..still the future?

With the speed of changes in the markets, consumer preferences and technology, if you’re managing stores, or really any type of physical location (bank branches, retail healthcare clinics, restaurants, convenience stores, groceries, etc.), you better be pretty close to that idealized ‘future’ today, or you run the risk of its arriving without you.

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Facilities Management Comes to Italia: What You Missed at the ServiceChannel EU Facilities Management Summit 2018 in Milano

Facilities Management

by Juliette Dickens  Jul 10, 2018

ServiceChannel returned to Milan, Italy this month for the annual ServiceChannel EU Summit. The event has been consistently useful in creating a facilities community in Europe and providing a space for facilities professionals to share best practices, exchange ideas and interact with their contractor partners.

The ServiceChannel team was on hand to discuss service automation platform capabilities, and data-driven decision making, and to bring European facilities managers together to build new partnerships.

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Beat the Heat: How to Solve Top Air Conditioning Challenges

facilities management software

by Doug Ingraham  Jul 09, 2018

When the summer hits and temperatures rise, people are looking for ways to escape the heat. A common method is by visiting commercial facilities— shops, restaurants, gyms, etc.— that offer cool respites thanks to their powerful air conditioning systems.

For these businesses, having a well-functioning HVAC system is essential for attracting customers during warm weather months, but it can also be extremely expensive; in fact, air conditioning costs are one of the top three expenditures business owners report.

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14 Innovations & Trends Impacting Facilities Management

Facilities Management, Best Practices

by David Markowitz  Jun 20, 2018

Technology is driving change across all aspects of our lives, both personal and professional.  From your streaming services, transportation options and new roommate Alexa, it’s likely your home environment is different from what it was not that long ago.

And while at work (or at home - but still working!) you’re integrating more and more technology into your day-to-day processes.  Some of these new approaches are already in place, others are in process (or will be soon) while others are peaking out from just over the horizon.  These are some of the trickiest ones to plan for.

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From Creation to Invoicing: Using Mobile to Improve Work Order Efficiency

work order management system

by Doug Ingraham  Jun 19, 2018

Mobile in the workplace is growing in popularity; in fact, 60% of employees across industries report using apps for their jobs. This is no doubt because mobile presents many exciting possibilities for the workplace, both in attracting business and in optimizing operations.

In the case of facilities management, mobile apps can be used to automate many historically time-consuming and manual processes, and boost efficiency and effectiveness at most decision points an FM faces each day.

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Transform Your Outdated Facilities Management Program with ServiceChannel in Scottsdale

Facilities Management, Events

by Juliette Dickens  Jun 14, 2018

So much keeps happening in the FM field, related technologies, and best practices, and with ServiceChannel’s software. To keep your stores, restaurants, branches, and locations delivering superior customer experiences, it's important to stay up-to-date w/the latest happenings, learn from peers and get the latest from our Product team on the most recent and planned innovations for the Service Automation platform.

How can get a handle on all this information, in one place (and enjoy a sunny respite at the same time)?  Glad you asked! We know just the place that will help you transform your own facilities program into a higher performing one .

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Facilities Management By The Numbers: A Look Back at 2017

Facilities Management, Metrics

by David Markowitz  Jun 13, 2018

With continual technology innovations, regulatory fluctuations, competitive pressures and organizational changes, the facilities management field is one of constant change.  Given that, keeping abreast of all that's happening in the FM world is certainly a challenge. Part of our role is to help.

Regardless of your role (whether you’re a facilities manager or in an adjacent function, be it sourcing/procurement, finance, real estate & construction, etc.) knowing what’s driving the field, what others are seeing and doing, as well as what’s been happening industry-wide is imperative.

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Service Provider Growth and Success: What You Should Do and How ServiceChannel Helps

Contractor Services

by Tom Buiocchi  Jun 11, 2018

I’ve recently had some great conversations with, and received some really helpful feedback from, a number of leading service providers – ServiceChannel’s Contractor Advisory Board (CAB) meeting at PRSM’s mid-year conference really got the conversations going, and the follow-up phone calls have been terrific – thanks and keep ‘em coming!

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California Dreamin'...About Digital Transformation

Company News

by David Markowitz  May 30, 2018

With a rapidly growing customer base, ServiceChannel is growing right along with it.  As members of the ServiceChannel community know, we’ve broadened our product line to manage internal technicians, tag assets via mobile apps, manage inventory, provide data-driven decision recommendations and work with numerous market leading solutions, from ServiceNow to a wide array of specialized IOT and connected device players.

With over 500 brands, ServiceChannel’s Service Automation software is now deployed at over 300,000 locations globally.  The validated benefits and ROI of our solutions are increasingly well received by multi-location organizations, across industries, evidenced in the largest new client bookings quarter in our history.

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ServiceChannel Partners with ServiceNow - When Platforms and Ecosystems Mesh, It’s a Beautiful Thing!


by Tom Buiocchi  May 24, 2018

We had a great time a few weeks ago at the Knowledge18 show in Las Vegas with ServiceNow, where participants saw great evidence of the power of platforms, especially when they work well together!

We just announced a new integration with ServiceNow, which effectively allows enterprises to bring the benefits of a leading B-B facilities management marketplace (that’s us) to the breadth of the ServiceNow platform.

ServiceNow has built an incredible platform and ecosystem, and although “probably less famous,” the ServiceChannel facilities platform and workflow engine that supports 500 leading brands, 50,000 contractors, and over 200 software integrations (now 201) in “our space,” 

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