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Where Are the Hottest Facilities Managers Today?  Highlights From Day One at ServiceChannel TRANSFORM

Events, Company News, Customers

by David Markowitz  Sep 25, 2018

If you want to find the hottest FMs, there’s one place to be - the Valley of the Sun, or specifically Scottsdale, AZ.  With temps hovering close to triple digits, the real heat in the facilities sector’s been found at the ServiceChannel TRANSFORM User Conference.

This annual event has brought facilities and other operating professionals from many of the leading retail, restaurant, financial services, fitness, storage, grocery convenience store (and more) brands, as well as a number of ServiceChannel partners, together for several days of education, the latest technologies, best practices, networking - and fun.

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How Multi-Site Retailers Are Using BMS & IoT to Improve Efficiency and Comfort

IoT, Partners

by Paul Craig, Energy Control  Sep 18, 2018

ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the enterprise.

A comfortable store environment is critical for maintaining sales in an increasingly competitive retail business.  For years, multi-site retailers have invested in sophisticated building management systems (BMS). A BMS collects sensor data to monitor space temperature, humidity, occupancy, lighting and mechanical systems, and uses this data to save energy and provide a comfortable store environment.

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How Does A Service Automation Platform Improve Customer Engagement?

IoT, Asset Management

by Vernon Turner, Founder and Principal of Causeway Connections LLC  Sep 12, 2018

This is the first in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes.

Field service automation is in the midst of exciting changes, driven by the availability of service data that was once locked up within either equipment or assets such as industrial air conditioners or commercial refrigerators. The current model has often created long and expensive product development cycles, resulting in inferior or poor customer service, and has provided little, or no, engagement with everyone involved in the service of the assets.

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Top Six Reasons You Don’t Want to Miss TRANSFORM User Conference


by Juliette Dickens  Sep 11, 2018

As summer vacations end, the kids go back to school and it starts getting a little cooler (hopefully!), we encourage you to make plans for the fast approaching ServiceChannel TRANSFORM User Conference 2018. If you’re a ServiceChannel subscriber client, this is the one event you want to make sure you attend.

Being held this year in beautiful Scottsdale, Arizona on September 23-25, the annual user conference is packed with awe-inspiring keynotes, practical how-to sessions, customer presentations on best practices, insights into the product roadmap, lots of useful facilities management content and much more.

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How to Create Actionable Facilities Management Reports

Analytics, facilities management software

by Priyanka Kalia  Sep 10, 2018

For modern facilities managers, information is vital. Gone are the days when decisions were made on gut instincts; now, the key to making effective FM decisions is intelligent data. The problem is, many organizations struggle to use data strategically — in fact, a recent Forrester Research survey found that only 12% of organizational data is analyzed after it's collected.

The first step toward strategic data use is integrating an analytics solution. With this in place, FM teams can quickly and easily uncover actionable insights from contractor and facility data points. These insights not only enable managers to make more informed decisions, but also communicate successes to upper management and external teams more effectively. 

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VIDEO: How to Find the Hidden Costs in Your Invoicing Processes

Facilities Management, Service Automation

by Lauren Sessa  Sep 05, 2018

A core mission for ServiceChannel is to help both facilities managers and contractors identify and slash what might be called the “hidden” costs of inefficient operations. Sometimes this number can be eye-opening, such as the $20 billion in hidden costs that retailers may be incurring by simply outsourcing their FM responsibilities too much.

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Artificial Intelligence and Machine Learning for FM – Friends or Foes?

Machine Learning, Technology

by Doug Ingraham  Sep 04, 2018

This is an excerpt from our popular ebook, Facilities Management Survival Guide.  In addition to a wealth of information on FM best practices, innovations and trends impacting the facilities field, reports from facilities managers, and key industry data & statistics, we dove into one of the hottest topics in technology, AI & machine learning, and specifically, what the impact is for the facilities management world.

As with all emerging technologies, there seem to be a lot of misconceptions and even misgivings about the impact artificial intelligence (AI) and its variant technology, machine learning (ML), will have in the workplace.

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Who’s Hot, Hot, Hot on The Software Front?

Company, ServiceChannel

by David Markowitz  Aug 22, 2018

With so many technology companies driving new innovation, it can be hard to know which ones to focus on.  Luckily someone’s helping out. San Francisco-based investment bank JMP Securities is out with its annual “Hot 100 Privately Held Software Companies” list.

This year, we’re pleased to announce, they’ve highlighted ServiceChannel based on our continued growth and market leadership. While we’re typically heads down on everything from rolling out new product to supporting our growing customer base of 500 global brands and 50,000 service provider companies, it’s certainly an honor to be recognized.

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Beach Reads: Top 5 Facilities Management Blog Posts

Facilities Management, Training & Education

by David Markowitz  Aug 21, 2018

With the dog days of summer upon us, can facilities teams and their service providers get a break?  If all the A/C units are working and locations are ready and prepped for fall, maybe there is time for a quick rest!

So, while sitting on the beach, after you starting getting antsy and thoughts invariably drift back to work, it might be a good time to take a moment to inform yourself further on the FM field.  But what’s there to read and importantly, what are your peers focusing on?

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Software May Be Eating the World - But Services Set the Table

ServiceChannel, Software Services

by Michael Rivisto  Aug 20, 2018

The advances in software technology continue on a daily basis. Wherever you get your news from, there’s a steady stream on the latest innovations impacting virtually every facet of our lives.  For those responsible for managing and maintaining facilities across their companies, they’re, for better or worse, right in the thick of it.

Here at ServiceChannel, we’ve been talking to our customers, hearing what’s keeping them up at night and adding more value to our facilities management software platform through more features and functionality like analytics to machine learning to performance tracking.  Add to that, a growing roster of solution partners bringing IoT and connected device applications to the facilities world, and you can see how exciting - and challenging this all can be.

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How Can Virtual & Augmented Reality Benefit Facilities Management?

Technology, Facilities Management

by Greg Wilson  Aug 08, 2018

Virtual and augmented reality (VR, AR) are certainly hot topics right now, but when most people think of VR and AR, they picture gamers wearing headsets. However, VR and AR technology is more than just for play— it can be enormously beneficial in the work world as well.

Virtual reality is the computer-generated simulation of 3D environments you can interact with. VR is not to be confused with AR, or augmented reality, which enhances the physical world with sensors, video and audio, graphics, and other technology. In sum: VR provides an entirely virtual environment, while AR offers an enhanced physical one.

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What Are Facilities Managers’ Challenges, Goals and Projects Today?


by David Markowitz  Aug 06, 2018

We love reaching out to our customers and getting their perspective on what they’re facing and how they’re grappling with everything that’s thrown their way.  As is continually evident, the facilities management field is one that’s in constant motion.

Business strategies continue to evolve, forcing changes on companies’ physical locations.  Customer experience has become preeminent and often the number one priority for any company that serves customers in person.  Technologies keep moving from the category of emerging to virtually one of being a standard.  Facilities professionals have their plates filled just keeping abreast of all that’s happening.

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6 Ways Facilities Managers Can Support Sustainable Facilities

Facilities Management

by Payal Srivastava  Aug 01, 2018

In 2007, then-President Bush signed The Energy Independence and Security Act of the United States (EISA) into law, instating new definitions of high-performance buildings. These definitions outlined requirements for environmentally-friendly commercial spaces, which include:

  • Decreased water, energy and material use
  • Reduced negative impact on the environment
  • Increased recycling
  • Consideration of the buildings’ effects on human health
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WATCH: Roto-Rooter Sends Work Order Management Problems Down the Drain with ServiceChannel


by Bashir Abdallah  Jul 31, 2018

The majority of ServiceChannel’s customer success stories focus on facilities managers who rely on our service automation platform to improve their facilities operations and better manage their network of service providers across all trades. However, what may truly set ServiceChannel apart from our competitors is the value we provide for contractors as a system of engagement with their customers.

Ensuring efficiency, ease of use and superior quality of service across the facilities management ecosystem, to all participants, is a key tenet of our business approach and strategy.

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The Importance of Employee Learning for Facilities Management Success


by Chellie A. Esters  Jul 25, 2018

Several weeks ago, I had the pleasure of presenting at the International Conference of E-Learning in the Workplace at Columbia University in New York City. My topic, “Level Up Employee Learning Using Competency-Based Applied Learning,” was a case study on ServiceChannel’s training strategy to provide employee learning opportunities rooted in our core values and mission.

The presentation focused on how ServiceChannel’s employee-based learning is structured around our mission and core competencies, as well as how we plan to use a scientific model, Dreyfus Model of Skill Acquisition, to “level up” employee knowledge of the facilities management industry along five distinct levels of proficiency.

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Time to Shop: ServiceChannel FM App Now Available in ServiceNow Store

ServiceNow, Partners

by David Markowitz  Jul 24, 2018

As you may have seen, we’ve been talking about one of our partners recently, ServiceNow, a B2B software provider focused on handling corporate service requests (e.g., IT and HR based ones) for large companies.  With a large presence across a range of companies, we’ve been excited about our work to get our respective solutions working together.

A recent post highlighted our integration with ServiceNow as we’ve gotten a lot of customer and marketplace interest for such a solution.  We’re happy to share with you that this integration’s become certified and is now available in the ServiceNow Store, so ServiceNow customers can benefit from both products.

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How Retail Healthcare Clinics Can Use IoT for Effective Facilities Management

IoT, Retail Healthcare

by Brice Dubosq  Jul 23, 2018

The Internet of Things (IoT) is growing at a rapid pace in facilities management, primarily because of three core benefits — convenience, efficiency and automation. These benefits are wildly attractive to both facilities managers and stakeholders.

In the retail healthcare industry specifically, IoT has a major impact on how facilities managers do their jobs. These busy facilities house complex equipment, have high standards for cleanliness and require optimal functionality at all times. IoT technology, which connects devices to the Internet to capture and monitor data, has the ability to optimize FM processes at retail health facilities. Let’s take a look at how:

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From Robots to Flying Cameras: 5 Technology Innovations for Improved Facility Security


by Doug Ingraham  Jul 18, 2018

Ensuring the security of your business is a key component of facilities managers’ jobs; your facility needs to be safe for operations to function properly and for customers to enjoy their experiences. Security solutions used to be fairly outdated, with stagnant surveillance cameras and guard patrols being the only widespread options. Now, however, new facilities management technology is springing up that can optimize how businesses keep their facilities safe.

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Top Seven Challenges of Asset Management without Asset Tagging Technology

Asset Management

by Leum Fahey  Jul 17, 2018

This is the next in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies.

Previously, we wrote about the advantages of integrating asset tagging & management technologies within a service automation platform, and highlighted specific use cases of modern asset management in verticals like retail and restaurants.

Key benefits of this integrated method include being able to make repair and decisions more quickly, as well as being able to use historic and real-time asset management data to improve operations continually.

Of course, moving to this integrated model assumes that a business is using modern asset tagging technologies in the first place. Selecting and implementing digital asset tagging is therefore the first and most important step of an overall effective asset management system.

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How Retail FMs Balance Proactive vs Reactive Maintenance [Retail Store Maintenance]

In The News

by David Markowitz  Jul 16, 2018

Regardless of sector, location size, geography, traffic or facilities staff size, optimizing required maintenance is one of the most important jobs for the facilities management team.  In particular, making smart decisions about when to be proactive and when you can be reactive can drive results from both a service quality and cost perspective.

Facilities managers know that implementing planned maintenance programs can put themselves in a better position come summer with heavy HVAC usage.  And winter storms that necessitate rapid reactive snow plowing and other related services also can have significant revenue impact.

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