Ever change a tire on a moving car...that’s going 65 mph? That’s how one supplier compared working with Nike’s facilities management department according to a recent feature from Professional Retail Store Maintenance magazine. The article highlights how the high profile brand’s FM team which is responsible for over 350 stores in the US and Canada deals with “extremely high expectations, as well as very high demand with a very low timeframe.”
Nike has two facilities managers as well as an FM data analyst; together they work “to uncover ongoing maintenance and/or equipment problems, to be more proactive in spotting potential problems, to track vendor performance and to make strategic decisions about the best use of its budget going forward.”
The story also explores how Nike has partnered with ServiceChannel and its Service Automation platform. This technology “seamlessly routes all maintenance requests from stores and dispatches to vendors electronically.”
Improved Facilities Management Performance through Increased Visibility
Importantly, with all the data it can access, Nike has greater visibility into its FM program, allowing it to stay on top of its vendors and the service levels being delivered. “Using data from ServiceChannel, the FM department provides each of its vendors with a scorecard that rates their performance in several areas and shows where there’s room for improvement.”
To learn more about the high performing Nike FM team, its best practices and approach to working with contractors, check out the PRSM article here.