Meet Chellie and Shari: The Dynamic Duo Behind LearningChannel
Chellie Esters and Shari Johnson worked closely together to successfully launch LearningChannel, our online training forum where customers can dial in to learn tips, tricks, and best practices, as well as interact with our long-time trainers like Shari. Chellie, an Instructional Designer, came to ServiceChannel 6 months ago to design and develop learning opportunities for ServiceChannel clients, service providers, and employees. Shari, our Client Training Specialist, has been at ServiceChannel for more than 7 years. Her prior background as an SC Account Executive is extremely beneficial during our clients’ implementation process to ensure a smooth and successful roll-out.
When asked what satisfies them most about helping customers, Chellie answers first: “When a customer says that they've ‘got it,’ and that they're going to take what they've learned back to their jobs: That's the most satisfying feeling.” Shari’s response is similarly client-oriented: “My passion for helping people and seeing their success is extremely rewarding. Receiving positive feedback from clients is something I strive for and is the best reward. Their success is my success!”
At night, Chellie is earning a Master’s degree in Organizational Leadership. When she isn’t studying she spends time scoring music or crewing for short films with her director/producer friend. And when Shari isn’t teaching the Service Automation suite you can find her providing private riding lessons, spending time with her family, or riding her horse Rueben. She is the ultimate animal lover and currently has 3 dogs, 3 cats, and 2 horses.
Brightside Academy, an early education and child care provider with 60+ locations throughout the Northeast, has successfully deployed ServiceChannel to achieve significant cost saving and operational efficiencies, including the reduction of time required to resolve service requests by more than 90 percent.
In addition, Brightside actually increased the number of work orders it was able to process by more than 160 percent by reducing workflow complexity and providing better visibility into open-case progress for all ServieChannel users.
Sept 9, 23 - Dashboard 101: How to Use the Service Request Dashboard
Sept 1, 15, 29 - Service Automation Reports and QuickView
Sept 2, 16, 30 - A Day in the Life of a Facility Manager: WO Creation & Mgmt
Sept 3, 17 - PMs (Preventive Maintenance) Module: An Overview
Sept 10, 24 - RFPs, Proposals, and QuickView
Sept 8, 22 - Invoicing and Invoice Reports
Our NEW Mobile App - Download it Today!
- How it works: Reduce time-to-resolution via instance access (via phone or tablet) to work order life cycle management and conduct on-site inspections of your locations.
- How it helps: Manage work orders, perform efficient audits, boost visibility, enhance brand uptime, resolve issues faster and capture comprehensive data.
- Features: Work order management, complete search capability, multiple audit types & multi-platorm and device support.
Calender: Upcoming Events
Tip Of The Month
If you want to reassign a work order but you don't see the Provider's name in the list, check the 'Trade' to make sure that it's the right one.
Changing the 'Trade' will automatically update the list of Vendor names that you can choose from.
For You, About You
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