The restaurant industry is enormous in terms of both revenue and workforce. According to research from the National Restaurant Association, the restaurant industry recorded $799 billion in sales in 2017 and employs 10% of the overall US workforce. As a major player in the economy and the job market, it’s critical that restaurants optimize operations and generate the most profits possible.
However, restaurant owners face a unique set of challenges in keeping their businesses running smoothly. These businesses rely heavily on kitchen equipment, so it is paramount that all machines are healthy, clean, and up-to-date.
Also, many restaurants have multiple locations (in 2016 there were 292,832 chain restaurants in the United States), making it difficult to manage repair and maintenance that needs to be completed in various places.
Without visibility into what work needs to be done, their current work orders and contractor performance, restaurants may spend unnecessary time and money on maintenance and put their operations at risk. Luckily, computerized maintenance management software (CMMS) can help owners tackle their contractor challenges.
Let’s take a look at three aspects of facilities maintenance that CMMS software simplifies, revolutionizes, and economizes for the restaurant industry.
1. Work Tasks
Restaurants are full of equipment from stoves and freezers to sinks and HVAC units, all of which occasionally require repair and maintenance. When it comes time for equipment work, restaurant managers need to contact, manage, pay, and evaluate contracted repair and maintenance workers.
CMMS software can help restaurant managers looking to streamline their repair and maintenance processes. When equipment suddenly breaks or malfunctions and requires immediate attention, restaurant managers can use this software to schedule labor and manage repair from anywhere. Cloud-based CMMS software is capable of tracking work requests, fulfillments, and quality to manage work virtually.
Virtual management of work orders relieves restaurant employees from work supervision and leaves them free to focus on their customers. Virtual management is also helpful for restaurants with multiple facilities. Using this technology, managers can input orders for work needed in multiple restaurant locations in one place, as well as oversee the work done in the separate facilities.
Additionally, CMMS software may provide a contractor database with information like insurance and certifications. Access to contractor credentials increases the chances of selecting a skilled, qualified contractor, and thus reduces compliance and safety risk.
2. Asset Tracking
Restaurants have countless pieces of equipment, so keeping track of all of them and their specifics is a challenge. CMMS software has the ability to store equipment data and make it easily accessible.
Within this software, restaurants are able to keep track of equipment data like location, vendor, warranty, purchase date, purchase or lease price, serial or model number, and service history. Having access to this information simplifies work orders and work completion, since restaurants are able to provide contractors with details about equipment that can be helpful in repair and maintenance.
Asset tracking is also helpful when it comes to keeping up with routine equipment maintenance. Using CMMS software, restaurant managers can anticipate and schedule planned maintenance.
3. Planned Maintenance
Planned maintenance is work done regularly for equipment upkeep and health. By performing planned maintenance, restaurants are able to keep their equipment in optimal working condition, as well as reduce the chances of equipment failure, which requires complete repair. This practice helps save restaurants money, as planned maintenance is less expensive than full repair.
Additionally, by reviewing CMMS-provided data, restaurants can make decisions about when to replace equipment for the most favorable timing. They may choose to do so during less busy months or during a time when that specific piece of equipment is not needed.
For example, HVAC maintenance or repair can be scheduled for milder months when it is not typically used. Thus, the HVAC work is not disruptive to restaurant customers.
Using CMMS software has been proven to help restaurants streamline their contractor management and save money: a major restaurant chain used this solution to reduce their invoice cost by 12%, save over $1.7 million, expand their contractor base by 25% and show ROI in less than two months.
This cost reduction, increased contractor access and immediate results demonstrate how valuable this kind of solution is to restaurants. Ultimately, the savings generated by utilizing CMMS software in restaurants far outweigh the costs of implementing a CMMS.
Every industry, including the restaurant industry, experiences facilities management changes. Make sure you’re on top of your industry’s changes and learn about the latest FM trends.