The convenience store (or “c-store”) industry, with approximately 150,000 locations across the US, serves more than 160 million customers every day. (Source: NACS web site) Consumers from every demographic visit c-stores for fuel, beverages, food and more.
Of course, with multiple options on almost every block, it’s a highly competitive industry. In addition to price, facility issues like the appearance of the store, the grounds and cleanliness are becoming more of a factor in consumers’ decision.
And the industry is transforming. No longer just fuel and snacks – c-stores are providing more food options. As a result, c-store operations require increasingly complex equipment so facilities management and the related contractor base are evolving too.
In this new playing field, the old ways of doing business just don’t work any more. C-store facilities management requires greater oversight and better spend management to keep the stores attractive to consumers without sacrificing margins.
The opportunity for savings
Michael Moog, customer success manager for ServiceChannel, brings a wealth of c-store facilities management experience to clients. With more than 12 years of experience as a national facilities manager and CMMS manager, Moog has worked with companies like Pilot Flying J, Kum and Go, Quickchek, Family Express, Luke Oil, Erickson Oil, Jackson Food Stores and many others.
One of Moog’s previous clients, a leading c-store chain with over 300 locations and annual revenues over $16 billion, was looking for ways to drive down costs and improve the quality of its facilities. “Facilities management was distributed and managed on a store-by-store basis,” said Moog. “We had no control over the work being done and no visibility into our spend. We quickly realized that we needed to centralize management of facilities operations.”
Moog launched an initiative that delivered 12.9% cost savings in its first year. “Our annual budget for facilities maintenance was $18.6 million,” said Moog. “With the right combination of process, people and technology – we were able to cut $2.4 million in facilities costs in our first year.”
Strategies for success
So how can you get your c-store operations running smoothly? There are a number of strategies that facilities professionals can use, three key strategies are outlined below:
Centralize Facilities Management: Decentralized management of facilities can result in a number of inefficient and costly processes. With centralized management, you’re no longer relying on store managers to be facilities experts.
Use Detailed Spend Data: Knowledge is power – especially when it comes to identifying opportunities for savings and negotiating with your contractors. ServiceChannel’s detailed spend data can help you find your way.
Collaborate with your Contractors: Good facilities management should benefit all parties. ServiceChannel’s tools can help you and your contractors work together to improve service and drive down costs.
Want to learn more?
ServiceChannel’s customer success team can help you build a road map for streamlining your operations. We’ll work with you to understand your unique requirements and share best practices from our c-stores clients and our other retail and restaurant clients as well. Contact ServiceChannel to get on the road to savings today at (800) 508-6695 or email firstname.lastname@example.org