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Transform Your Outdated Facilities Management Program with ServiceChannel in Scottsdale

Facilities Management, Events

by Juliette Dickens  Jun 14, 2018

So much keeps happening in the FM field, related technologies, and best practices, and with ServiceChannel’s software. To keep your stores, restaurants, branches, and locations delivering superior customer experiences, it's important to stay up-to-date w/the latest happenings, learn from peers and get the latest from our Product team on the most recent and planned innovations for the Service Automation platform.

How can get a handle on all this information, in one place (and enjoy a sunny respite at the same time)?  Glad you asked! We know just the place that will help you transform your own facilities program into a higher performing one .

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Facilities Management By The Numbers: A Look Back at 2017

Metrics, Facilities Management

by David Markowitz  Jun 13, 2018

With continual technology innovations, regulatory fluctuations, competitive pressures and organizational changes, the facilities management field is one of constant change.  Given that, keeping abreast of all that's happening in the FM world is certainly a challenge. Part of our role is to help.

Regardless of your role (whether you’re a facilities manager or in an adjacent function, be it sourcing/procurement, finance, real estate & construction, etc.) knowing what’s driving the field, what others are seeing and doing, as well as what’s been happening industry-wide is imperative.

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Service Provider Growth and Success: What You Should Do and How ServiceChannel Helps

Contractor Services

by Tom Buiocchi  Jun 11, 2018

I’ve recently had some great conversations with, and received some really helpful feedback from, a number of leading service providers – ServiceChannel’s Contractor Advisory Board (CAB) meeting at PRSM’s mid-year conference really got the conversations going, and the follow-up phone calls have been terrific – thanks and keep ‘em coming!

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California Dreamin'...About Digital Transformation

Company News

by David Markowitz  May 30, 2018

With a rapidly growing customer base, ServiceChannel is growing right along with it.  As members of the ServiceChannel community know, we’ve broadened our product line to manage internal technicians, tag assets via mobile apps, manage inventory, provide data-driven decision recommendations and work with numerous market leading solutions, from ServiceNow to a wide array of specialized IOT and connected device players.

With over 500 brands, ServiceChannel’s Service Automation software is now deployed at over 300,000 locations globally.  The validated benefits and ROI of our solutions are increasingly well received by multi-location organizations, across industries, evidenced in the largest new client bookings quarter in our history.

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ServiceChannel Partners with ServiceNow - When Platforms and Ecosystems Mesh, It’s a Beautiful Thing!


by Tom Buiocchi  May 24, 2018

We had a great time a few weeks ago at the Knowledge18 show in Las Vegas with ServiceNow, where participants saw great evidence of the power of platforms, especially when they work well together!

We just announced a new integration with ServiceNow, which effectively allows enterprises to bring the benefits of a leading B-B facilities management marketplace (that’s us) to the breadth of the ServiceNow platform.

ServiceNow has built an incredible platform and ecosystem, and although “probably less famous,” the ServiceChannel facilities platform and workflow engine that supports 500 leading brands, 50,000 contractors, and over 200 software integrations (now 201) in “our space,” 

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Retail Renaissance: Prepare and Succeed with Proper Facilities Management

Brand Uptime, Retail, Retail Facilities Management

by Kevin Ferguson  May 23, 2018

John “Hannibal” Smith, the leader of the ‘80s hit show “The A-Team,” was known for a couple of things – chomping on a cigar in practically every scene and his catch phrase, “I love it when a plan comes together!”

We know what Hannibal meant after we read this AdWeek story declaring that we’re in a retail “renaissance,” which aligns nicely with what our CEO wrote about last July. So thank you AdWeek, for having our backs on our take – ‘we love it when a plan comes together!’

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4 Automation Technologies Revolutionizing Facilities Management

Technology, Service Automation

by Doug Ingraham  May 22, 2018

The facilities management industry is constantly evolving due to technological innovation. Right now, automation technologies are revolutionizing the industry by streamlining and simplifying work processes, plus taking mundane responsibilities off of facilities managers’ plates.

Adopting automation technology has a host of other benefits, such as reducing repair and maintenance spend by more than 30%, improving contractor relationships, and boosting asset reliability and longevity.

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ServiceChannel Brings Facilities Management to ServiceNow’s Knowledge18 Conference

Partners, ServiceNow

by Juliette Dickens  May 16, 2018

Experience is (now) everything.  It’s critical that customers receive exemplary service from start to finish while engaging with your brand.  That requires any and all issues that could harm that experience get addressed and remedied quickly and efficiently.  And that means automating the submission, dispatch and tracking of service requests can make real differences in ensuring that necessary work is performed.

As more companies look to automate such service requests across their enterprise, SaaS provider ServiceNow customers are now well suited to do just that.  How? That’s where we come in. As detailed earlier, ServiceChannel’s comprehensive facilities management functionality is now integrated with the ServiceNow platform.

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Benefits and Use Cases of Service Automation-Enabled Asset Management for Retail & Restaurants

Service Automation, Asset Management

by Leum Fahey  May 15, 2018

This is the second in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies.

In our previous blog post of this series, we provided an overview of how integrating asset tagging and management as part of a service automation workflow benefits users (facilities management teams in particular) with easy access to details of all physical assets, including work history and maintenance, warranty and preventive maintenance information across every location under management.

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ServiceChannel’s Partner Ecosystem Expands With ServiceNow

Company News, Partners, Service Automation

by David Markowitz  May 08, 2018

Over the last months, we’ve expanded the range of partner companies that have integrated their systems with ours.  This has greatly expanded the capabilities of Service Automation by bringing numerous adjacent category market leaders to our facilities management platform.

ServiceChannel Solution Partners include everything from energy management, underground storage tank compliance management and Internet of Things (IoT) to smart building technology, workplace & space management and fuel industry monitoring.  These partners bring their respective specialized functionality to the Service Automation platform, improving efficiency, and reducing spend, boosting the overall value of customers’ existing investments.

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Optimizing Asset Tagging & Management with Service Automation

Asset Management

by Leum Fahey  May 07, 2018

This is the first in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies.

It’s safe to say that the history of asset tagging and tracking likely goes back to when the idea of developing and managing supply chains and procurement became important. In other words, humans have been tagging and tracking their assets for centuries, if not millennia. What has changed over those hundreds to thousands of years is the use of increasingly better technologies, most recently digital, to make the tagging and tracking of assets easier and more automated.

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4 Tips to Help Your Bank Survive the Mobile App Revolution

Banking, Retail Financial Services

by Kevin Ferguson  May 03, 2018

Mobile banking is rising in popularity; according to the Federal Reserve Bank, 53% of smartphone owners with a bank account use a form of mobile banking. It’s clear why, because customers can now complete numerous processes, from opening new accounts to paying bills, all from the convenience of their smartphone. There are even apps that offer complex financial services like quick mortgage approvals.

As a response to the increasing popularity of banking and financial mobile apps, the industry is changing. It’s imperative that banks and credit unions fully understand this transformation so that they can position themselves for continued customer satisfaction and revenue generation.

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Facilities Management Best Practices That Will Help You This Year

Facilities Management, Best Practices

by David Markowitz  Apr 25, 2018

We’ve been getting a lot of positive feedback from our 2018 Facilities Management Survival Guide.  Our prior post provided a brief overview of this comprehensive ebook that covers everything from industry stats to AI & Machine Learning trends to industry events.

Over the next weeks, we’ll share some of the most interesting content with you.  For example, this week, we have some insights from the ServiceChannel team on best practices that we’ve seen across a number of high performing facilities management programs.

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The New Role of Bank Branches: How FM is Transforming Retail Financial Services

Financial Services, Banking, Retail Financial Services

by Kevin Ferguson  Apr 23, 2018

At the turn of the new year, JP Morgan Chase CEO Jamie Dimon must have had a lot of financial services industry watchers scratching their heads after he announced that Chase would be opening up 400 more branches throughout the country. The expansion will be welcomed by those cities, as it’s expected to create 3,000 new jobs over the next five years.

The news was somewhat surprising because JPMC’s planned expansion directly contradicts the prevailing trend among banks and credit unions, which shuttered thousands of branch offices in 2017 at the fastest rate in decades (going back to the Great Depression).

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Rocking with Retailers in the Music City: PRSM 2018

Retail Facilities Management

by Juliette Dickens  Apr 18, 2018

The 2018 Professional Retail Store Maintenance Association (PRSM) conference was held this month in the music city, Nashville, Tennessee. According to PRSM, this year was the largest attendance for this conference of multi-site retail and restaurant FM professionals.

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Webinar with CVS Health: How to Elevate Facilities Management Within Your Organization

Customers, webinar, Retail Facilities Management

by Juliette Dickens  Apr 16, 2018

Traditionally, FM teams are seen as the teams that manage assets and manage repair and maintenance at brick and mortar locations. But facilities management is more than that. Especially in today’s competitive environment, it is extremely important to have the best customer experience in your stores. Locations are the face of the brand, and facilities managers are responsible for brand uptime and ensuring locations are safe, comfortable and optimized for sales.

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How One Restaurant Chain Uses Facilities Management Data to Save Money and Improve the Customer Experience

Customers, Restaurant

by David Markowitz  Apr 11, 2018

Restaurant chains today face increasing competition not just from other direct competitors but from alternatives like high-end take out and food retailers to premium home food delivery services.  Even entertainment options battling for consumers’ time and dollars are in the mix today. Binging on Netflix typically means eating on the couch - and not sitting down for a restaurant meal.

That makes delivering a superior customer experience all the more important for restaurant chains today.  One international chain (and ServiceChannel customer), Bloomin’ Brands, was recently featured in STORES Magazine (the magazine of the National Retail Foundation).

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Not Just for Farmers Anymore - Don’t Miss the ‘Facilities Managers Almanac’

Facilities Management, Technology

by David Markowitz  Apr 10, 2018

When livelihood is dependent on planting schedules, productive crops and weather impact, a resource like the the Old Farmer’s Almanac is a must have.  But when your professional and corporate well-being relies on maintenance schedules, productive service providers and technology impact, you need a resource purpose-built for your own needs.

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ServiceChannel Talks Facilities Management at NFMT 2018

Customers, Events

by Juliette Dickens  Apr 02, 2018

At this year’s National Facilities Management and Technology Conference (NFMT), attendees gathered in Baltimore, Maryland to learn best practices, network and discover some new and existing products in the facilities space. ServiceChannel participated as an exhibitor at the expo, showcasing cloud-based service automation and reporting capabilities.

During the three-day conference, members of the ServiceChannel team- Todd Lutwak, Head of Business and Marketplace Development and Priyanka Kalia, Senior Product Manager- presented thought leadership material to attendees.

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4 Ways Luxury Retail Benefits from Contractor Management Software

Luxury Retail, contractor management software, Retail Facilities Management

by Lisa Del Percio  Mar 29, 2018

According to a study by Fondazione Altagamma and Boston Consulting Group, spending in the luxury sector is expected to grow to $1.2 trillion by 440 million consumers by 2020 (up from 380 million consumers of luxury goods spending around $998.5 billion on personal luxury goods in 2017). For luxury retail brands to capitalize on this industry growth, they must deliver superior customer experiences in store.

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