Experience is (now) everything. It’s critical that customers receive exemplary service from start to finish while engaging with your brand. That requires any and all issues that could harm that experience get addressed and remedied quickly and efficiently. And that means automating the submission, dispatch and tracking of service requests can make real differences in ensuring that necessary work is performed.
As more companies look to automate such service requests across their enterprise, SaaS provider ServiceNow customers are now well suited to do just that. How? That’s where we come in. As detailed earlier, ServiceChannel’s comprehensive facilities management functionality is now integrated with the ServiceNow platform.