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13 Tips for Overcoming Facilities Management Post-Implementation Challenges

facilities management software, Software Services

by Erika Young  Oct 17, 2018

Whether facilities teams are responsible for managing ten locations or thousands, they sometimes can face issues with getting their entire organization onboard and fully engaged with their new service automation software platform.

Like any new technology, to take full advantage of all the benefits available can require some amount of process and/or behavior change.  Even if existing processes are highly inefficient and current behavior often proves costly, the simple fact of having to change can lead to pushback, whether intended or not.

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Spotlight on Customer Facilities Management Innovation

Facilities Management, Compliance, Machine Learning

by David Markowitz  Oct 15, 2018

Another heavily read section from our popular ebook, Facilities Management Survival Guide, focused on a number of particular innovations we’ve seen implemented at some of our clients. Often, situations arise that present challenges not easily addressed through existing methods and processes.

However, sometimes by looking at problems from a different perspective - and with the right technology in place - solutions become apparent.  We’re excited to share a number of these innovative solutions below from our clients and hope they give you something to think about as well.

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Intelligently Connecting IoT Devices with Cloud Computing for Facilities Management

IoT, Technology

by Vernon Turner, Founder and Principal of Causeway Connections LLC  Oct 10, 2018

This is the second in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes.

In an earlier blog post, I highlighted the importance of having a well thought out management platform for those engaged in facilities management. For example, assets such as HVAC systems can identify failures or problems, and by being connected to a network, automatically submit service requests. In this post, I continue this journey by looking at a cloud computing strategy as a solution to processing that data generated by those ‘intelligent connected assets.’

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5 Strategies for Attracting Millennial Talent to Facilities Management

Facilities Management

by Kristen Rhodes  Oct 08, 2018

According to Pew Research Center, millennials are now the largest generation in the labor force with 35% of participants. That means that, as of 2017, 56 million millennials were working or looking for work. In the facilities management industry, attracting young talent is especially crucial. Companies are starting to face the Baby Boom retirement wave, during which 50% of FM professionals will leave the workforce.

However, drawing millennials to the FM industry can be difficult, mainly because they are oftentimes unaware of career opportunities in this field.

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Get Up Close & Personal with the Latest Facilities Technology: The Top Three Industry Events to Attend this October

Events, Company

by Juliette Dickens  Oct 02, 2018

Searching for the top facilities management events to attend this October? We’ve found the top three conferences on both the East and West coasts as well as Canada, that will help you stay connected with the latest advances in facilities management.

Following our highly successful TRANSFORM Annual User Conference last week (check out our recaps of Day One and Day Two), our team has recharged and is ready to get back on the road!  We're heading to Charlotte, Vegas and Toronto and hope to get a chance to meet you.

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Setting the Record Straight: 3 Facilities Management BIM Myths

Facilities Management, Building Information Management

by Leum Fahey  Oct 01, 2018

Building information modeling (BIM) should be high on facilities managers’ agendas, but data shows that not enough facilities managers are leveraging it to its fullest capabilities. Why? Most likely because of uncertainty around how they can benefit and what implementing it requires.

The U.S. National Building Information Model Standard Project Committee defines BIM as “a digital representation of physical and functional characteristics of a facility.” Most frequently, it’s used to design, build, manage and maintain buildings. Thus, building information models provide information like:

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Facilities Management Just Can’t Cool Down: Highlights From Day Two at ServiceChannel TRANSFORM

Events, Customers, Company

by David Markowitz  Sep 27, 2018

If you wanted to be in the heat of the ‘facilities’ action, Scottsdale’s been the place to be this week.  With temps cooling down to a double-digit 99(!), the ServiceChannel community did its best to keep things hot and its engagement high.

After an exhaustive first day of the ServiceChannel TRANSFORM User Conference (check out the day one conference recap here), everyone recovered from the full slate of sessions and the prior evening’s trip to TopGolf, and dug back into another set of informative sessions.

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Where Are the Hottest Facilities Managers Today?  Highlights From Day One at ServiceChannel TRANSFORM

Events, Company News, Customers

by David Markowitz  Sep 25, 2018

If you want to find the hottest FMs, there’s one place to be - the Valley of the Sun, or specifically Scottsdale, AZ.  With temps hovering close to triple digits, the real heat in the facilities sector’s been found at the ServiceChannel TRANSFORM User Conference.

This annual event has brought facilities and other operating professionals from many of the leading retail, restaurant, financial services, fitness, storage, grocery convenience store (and more) brands, as well as a number of ServiceChannel partners, together for several days of education, the latest technologies, best practices, networking - and fun.

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How Multi-Site Retailers Are Using BMS & IoT to Improve Efficiency and Comfort

IoT, Partners

by Paul Craig, Energy Control  Sep 18, 2018

ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the enterprise.

A comfortable store environment is critical for maintaining sales in an increasingly competitive retail business.  For years, multi-site retailers have invested in sophisticated building management systems (BMS). A BMS collects sensor data to monitor space temperature, humidity, occupancy, lighting and mechanical systems, and uses this data to save energy and provide a comfortable store environment.

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How Does A Service Automation Platform Improve Customer Engagement?

IoT, Asset Management

by Vernon Turner, Founder and Principal of Causeway Connections LLC  Sep 12, 2018

This is the first in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes.

Field service automation is in the midst of exciting changes, driven by the availability of service data that was once locked up within either equipment or assets such as industrial air conditioners or commercial refrigerators. The current model has often created long and expensive product development cycles, resulting in inferior or poor customer service, and has provided little, or no, engagement with everyone involved in the service of the assets.

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Top Six Reasons You Don’t Want to Miss TRANSFORM User Conference

Events

by Juliette Dickens  Sep 11, 2018

As summer vacations end, the kids go back to school and it starts getting a little cooler (hopefully!), we encourage you to make plans for the fast approaching ServiceChannel TRANSFORM User Conference 2018. If you’re a ServiceChannel subscriber client, this is the one event you want to make sure you attend.

Being held this year in beautiful Scottsdale, Arizona on September 23-25, the annual user conference is packed with awe-inspiring keynotes, practical how-to sessions, customer presentations on best practices, insights into the product roadmap, lots of useful facilities management content and much more.

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How to Create Actionable Facilities Management Reports

Analytics, facilities management software

by Priyanka Kalia  Sep 10, 2018

For modern facilities managers, information is vital. Gone are the days when decisions were made on gut instincts; now, the key to making effective FM decisions is intelligent data. The problem is, many organizations struggle to use data strategically — in fact, a recent Forrester Research survey found that only 12% of organizational data is analyzed after it's collected.

The first step toward strategic data use is integrating an analytics solution. With this in place, FM teams can quickly and easily uncover actionable insights from contractor and facility data points. These insights not only enable managers to make more informed decisions, but also communicate successes to upper management and external teams more effectively. 

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VIDEO: How to Find the Hidden Costs in Your Invoicing Processes

Facilities Management, Service Automation

by Lauren Sessa  Sep 05, 2018

A core mission for ServiceChannel is to help both facilities managers and contractors identify and slash what might be called the “hidden” costs of inefficient operations. Sometimes this number can be eye-opening, such as the $20 billion in hidden costs that retailers may be incurring by simply outsourcing their FM responsibilities too much.

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Artificial Intelligence and Machine Learning for FM – Friends or Foes?

Machine Learning, Technology

by Doug Ingraham  Sep 04, 2018

This is an excerpt from our popular ebook, Facilities Management Survival Guide.  In addition to a wealth of information on FM best practices, innovations and trends impacting the facilities field, reports from facilities managers, and key industry data & statistics, we dove into one of the hottest topics in technology, AI & machine learning, and specifically, what the impact is for the facilities management world.

As with all emerging technologies, there seem to be a lot of misconceptions and even misgivings about the impact artificial intelligence (AI) and its variant technology, machine learning (ML), will have in the workplace.

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Who’s Hot, Hot, Hot on The Software Front?

Company, ServiceChannel

by David Markowitz  Aug 22, 2018

With so many technology companies driving new innovation, it can be hard to know which ones to focus on.  Luckily someone’s helping out. San Francisco-based investment bank JMP Securities is out with its annual “Hot 100 Privately Held Software Companies” list.

This year, we’re pleased to announce, they’ve highlighted ServiceChannel based on our continued growth and market leadership. While we’re typically heads down on everything from rolling out new product to supporting our growing customer base of 500 global brands and 50,000 service provider companies, it’s certainly an honor to be recognized.

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Beach Reads: Top 5 Facilities Management Blog Posts

Facilities Management, Training & Education

by David Markowitz  Aug 21, 2018

With the dog days of summer upon us, can facilities teams and their service providers get a break?  If all the A/C units are working and locations are ready and prepped for fall, maybe there is time for a quick rest!

So, while sitting on the beach, after you starting getting antsy and thoughts invariably drift back to work, it might be a good time to take a moment to inform yourself further on the FM field.  But what’s there to read and importantly, what are your peers focusing on?

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Software May Be Eating the World - But Services Set the Table

ServiceChannel, Software Services

by Michael Rivisto  Aug 20, 2018

The advances in software technology continue on a daily basis. Wherever you get your news from, there’s a steady stream on the latest innovations impacting virtually every facet of our lives.  For those responsible for managing and maintaining facilities across their companies, they’re, for better or worse, right in the thick of it.

Here at ServiceChannel, we’ve been talking to our customers, hearing what’s keeping them up at night and adding more value to our facilities management software platform through more features and functionality like analytics to machine learning to performance tracking.  Add to that, a growing roster of solution partners bringing IoT and connected device applications to the facilities world, and you can see how exciting - and challenging this all can be.

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How Can Virtual & Augmented Reality Benefit Facilities Management?

Technology, Facilities Management

by Greg Wilson  Aug 08, 2018

Virtual and augmented reality (VR, AR) are certainly hot topics right now, but when most people think of VR and AR, they picture gamers wearing headsets. However, VR and AR technology is more than just for play— it can be enormously beneficial in the work world as well.

Virtual reality is the computer-generated simulation of 3D environments you can interact with. VR is not to be confused with AR, or augmented reality, which enhances the physical world with sensors, video and audio, graphics, and other technology. In sum: VR provides an entirely virtual environment, while AR offers an enhanced physical one.

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What Are Facilities Managers’ Challenges, Goals and Projects Today?

Customers

by David Markowitz  Aug 06, 2018

We love reaching out to our customers and getting their perspective on what they’re facing and how they’re grappling with everything that’s thrown their way.  As is continually evident, the facilities management field is one that’s in constant motion.

Business strategies continue to evolve, forcing changes on companies’ physical locations.  Customer experience has become preeminent and often the number one priority for any company that serves customers in person.  Technologies keep moving from the category of emerging to virtually one of being a standard.  Facilities professionals have their plates filled just keeping abreast of all that’s happening.

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6 Ways Facilities Managers Can Support Sustainable Facilities

Facilities Management

by Payal Srivastava  Aug 01, 2018

In 2007, then-President Bush signed The Energy Independence and Security Act of the United States (EISA) into law, instating new definitions of high-performance buildings. These definitions outlined requirements for environmentally-friendly commercial spaces, which include:

  • Decreased water, energy and material use
  • Reduced negative impact on the environment
  • Increased recycling
  • Consideration of the buildings’ effects on human health
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