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When the Weather Outside is Frightful: How Facilities Managers Should Handle Winter Storms

by Kristen Rhodes  Dec 12, 2018

Winter weather can be harsh and unforgiving. Regardless of industry or type of physical location, the storms that form as temperatures drop are going to impact your operations.

Staying on top of everything that the storms bring with them is a challenge that all FMs face. Whether you find yourself at the center of a nor’easter or you are dealing with the residual effects, the right amount of preparation will make the winter, a season that is frequently the most stressful for facilities managers, a little less challenging.

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How Exactly Can You Achieve ‘Customer Success?’

Customers, Customer service, Customer Success

by Jessica Countess  Dec 11, 2018

Software is certainly key to what ServiceChannel does.  But as the head of our service & support organization, Mike Rivisto, recently stressed in his post highlighting the range of services we provide, it’s the people behind (and besides, and in front of!) that software who are the human element delivering higher value for our customers. 

As part of Mike’s team, I lead the Customer Success program at ServiceChannel.  While we’ve always been focused on helping our customers achieve success, we’ve found that by creating a group of subject matter experts explicitly tasked with this, and only this, goal, everyone benefits.

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Billion Dollar Investments to Establish Better Customer Experience Management

Customer Experience

by Vernon Turner, Founder and Principal of Causeway Connections LLC  Dec 03, 2018

This is the third in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes.

At one time, looking for innovation and mergers & acquisitions in the field services management industry, and in particular facilities management, was like looking for a needle in a haystack. Not any more!

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How The Habit Burger Drives Operational Savings Through Facilities Best Practices

Customers, Events, webinar

by Juliette Dickens  Nov 28, 2018

Hungry? For some fries?  How about some facilities management best practices?  We have just the meal for you!

Most organizations typically face a number of operational challenges in maintaining their locations as well as meeting business objectives. But successful companies and their facilities teams know how to overcome them by moving to a more service-focused, technology-based approach.

To learn how to achieve the same results at your company, we’re excited to bring an industry expert to walk you through the steps his company’s taken to move to the next level in efficiency and service.

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4 Common FM Mistakes and How to Avoid Them

Facilities Management, Analytics, Contractor Management

by Kristen Rhodes  Nov 20, 2018

Working in the thick of the facilities management action for many years, we’ve seen plenty of departments that could use improvement. This is unfortunate but understandable; FM is a constantly-changing industry, making it challenging for organizations to keep up.

Plus, it’s clear that some companies don’t realize just how much impact facilities management can have, so they don’t hire a specialized team or dedicate the necessary budget or attention.

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The Recipe for the Retail Renaissance is to Include Entertainment & Dining

Retail

by Kevin Ferguson  Nov 19, 2018

The popular story goes that most of the mixed cocktails we know about today, such as The Old-Fashioned, were born in the Prohibition Era because the bathtub gin and rotgut whiskey that the speakeasies had to serve were too unpalatable. Whether this is historic fact or urban legend, it is still a good illustration of the popular phrase “necessity is the mother of invention.”

According to 2019 Trends Report recently published by the Professional Retail Store Maintenance (PRSM) Association, mixing is the secret recipe for success for retail facilities and will be the key trend to watch in the coming year. The mixing that PRSM is referring to is the growing trend toward mixed-use development that blends commercial, residential, dining and entertainment services within a facility.

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Stay Up-to-Date: Recommended Facilities Management Resources

Facilities Management

by David Markowitz  Nov 14, 2018

One point we make a lot is that the facilities sector is one in constant flux.  With new trends, regulations and emerging technology, there’s constant change faced by any FM professional.  That puts it on everyone to stay abreast of what’s happening and keep current with everything that’s occurring.

But finding the right information to keep educated can be a challenge.  One resource that has proven helpful to a lot of facilities professional is the Facilities Management Survival Guide.  In particular, the guide highlights a number of useful resources that are ideal for staying up-to-date with the latest in the facilities management industry, from podcasts to listen to, to blogs and books to read.

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Key Metrics to Include in Contractor Performance Reviews

Contractor Management

by Jessica Countess  Oct 31, 2018

In the facilities management equation, there are two vital components: one is, or course, facilities managers. The other is contractors and service providers, without whom, facilities upkeep and asset repair and maintenance could not happen.

Facilities managers rely on contractors to fulfill their service needs, which makes it incredibly important that contractors are performing the best work possible. The consequences of improper or inadequate contractor performance can have a detrimental effect on facilities management operations— inefficient R&M spend patterns, assets that do not function properly and subpar experiences for customers.

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Best LinkedIn Groups for Facilities Management Professionals

Facilities Management

by David Markowitz  Oct 29, 2018

Facilities management no longer needs to be a siloed profession.  FMs and other professionals responsible for managing multiple locations are increasingly in the spotlight, and need to coordinate with the rest of their organizations to deliver a positive customer experience.

Working with their peers is often the only way to ensure a clean, safe and fully-operating environment in their store, restaurant, clinic, center, building or other facility.  But in addition to learning from their corporate colleagues, the facilities space is known for knowledge sharing and cross-pollination across companies as well.

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How to Achieve EPA Compliance with Refrigerant Tracking Software

Asset Management, Refrigerant Tracking Management

by Leum Fahey  Oct 23, 2018

According to Section 608 of the Clean Air Act, emissions from the synthetic chemicals used as coolants –chlorofluorocarbons (CFCs), halons and hydrochlorofluorocarbons (HCFCs) – contribute to ozone layer depletion. In addition, many of these chemicals and their substitutes, also known as ozone-depleting substances (ODS), are greenhouse gases, which are culprits of climate change.

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13 Tips for Overcoming Facilities Management Post-Implementation Challenges

facilities management software, Software Services

by Erika Young  Oct 17, 2018

Whether facilities teams are responsible for managing ten locations or thousands, they sometimes can face issues with getting their entire organization onboard and fully engaged with their new service automation software platform.

Like any new technology, to take full advantage of all the benefits available can require some amount of process and/or behavior change.  Even if existing processes are highly inefficient and current behavior often proves costly, the simple fact of having to change can lead to pushback, whether intended or not.

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Spotlight on Customer Facilities Management Innovation

Facilities Management, Compliance, Machine Learning

by David Markowitz  Oct 15, 2018

Another heavily read section from our popular ebook, Facilities Management Survival Guide, focused on a number of particular innovations we’ve seen implemented at some of our clients. Often, situations arise that present challenges not easily addressed through existing methods and processes.

However, sometimes by looking at problems from a different perspective - and with the right technology in place - solutions become apparent.  We’re excited to share a number of these innovative solutions below from our clients and hope they give you something to think about as well.

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Intelligently Connecting IoT Devices with Cloud Computing for Facilities Management

IoT, Technology

by Vernon Turner, Founder and Principal of Causeway Connections LLC  Oct 10, 2018

This is the second in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes.

In an earlier blog post, I highlighted the importance of having a well thought out management platform for those engaged in facilities management. For example, assets such as HVAC systems can identify failures or problems, and by being connected to a network, automatically submit service requests. In this post, I continue this journey by looking at a cloud computing strategy as a solution to processing that data generated by those ‘intelligent connected assets.’

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5 Strategies for Attracting Millennial Talent to Facilities Management

Facilities Management

by Kristen Rhodes  Oct 08, 2018

According to Pew Research Center, millennials are now the largest generation in the labor force with 35% of participants. That means that, as of 2017, 56 million millennials were working or looking for work. In the facilities management industry, attracting young talent is especially crucial. Companies are starting to face the Baby Boom retirement wave, during which 50% of FM professionals will leave the workforce.

However, drawing millennials to the FM industry can be difficult, mainly because they are oftentimes unaware of career opportunities in this field.

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Get Up Close & Personal with the Latest Facilities Technology: The Top Three Industry Events to Attend this October

Events, Company

by Juliette Dickens  Oct 02, 2018

Searching for the top facilities management events to attend this October? We’ve found the top three conferences on both the East and West coasts as well as Canada, that will help you stay connected with the latest advances in facilities management.

Following our highly successful TRANSFORM Annual User Conference last week (check out our recaps of Day One and Day Two), our team has recharged and is ready to get back on the road!  We're heading to Charlotte, Vegas and Toronto and hope to get a chance to meet you.

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Setting the Record Straight: 3 Facilities Management BIM Myths

Facilities Management, Building Information Management

by Leum Fahey  Oct 01, 2018

Building information modeling (BIM) should be high on facilities managers’ agendas, but data shows that not enough facilities managers are leveraging it to its fullest capabilities. Why? Most likely because of uncertainty around how they can benefit and what implementing it requires.

The U.S. National Building Information Model Standard Project Committee defines BIM as “a digital representation of physical and functional characteristics of a facility.” Most frequently, it’s used to design, build, manage and maintain buildings. Thus, building information models provide information like:

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Facilities Management Just Can’t Cool Down: Highlights From Day Two at ServiceChannel TRANSFORM

Events, Customers, Company

by David Markowitz  Sep 27, 2018

If you wanted to be in the heat of the ‘facilities’ action, Scottsdale’s been the place to be this week.  With temps cooling down to a double-digit 99(!), the ServiceChannel community did its best to keep things hot and its engagement high.

After an exhaustive first day of the ServiceChannel TRANSFORM User Conference (check out the day one conference recap here), everyone recovered from the full slate of sessions and the prior evening’s trip to TopGolf, and dug back into another set of informative sessions.

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Where Are the Hottest Facilities Managers Today?  Highlights From Day One at ServiceChannel TRANSFORM

Events, Company News, Customers

by David Markowitz  Sep 25, 2018

If you want to find the hottest FMs, there’s one place to be - the Valley of the Sun, or specifically Scottsdale, AZ.  With temps hovering close to triple digits, the real heat in the facilities sector’s been found at the ServiceChannel TRANSFORM User Conference.

This annual event has brought facilities and other operating professionals from many of the leading retail, restaurant, financial services, fitness, storage, grocery convenience store (and more) brands, as well as a number of ServiceChannel partners, together for several days of education, the latest technologies, best practices, networking - and fun.

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How Multi-Site Retailers Are Using BMS & IoT to Improve Efficiency and Comfort

IoT, Partners

by Paul Craig, Energy Control  Sep 18, 2018

ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the enterprise.

A comfortable store environment is critical for maintaining sales in an increasingly competitive retail business.  For years, multi-site retailers have invested in sophisticated building management systems (BMS). A BMS collects sensor data to monitor space temperature, humidity, occupancy, lighting and mechanical systems, and uses this data to save energy and provide a comfortable store environment.

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How Does A Service Automation Platform Improve Customer Engagement?

IoT, Asset Management

by Vernon Turner, Founder and Principal of Causeway Connections LLC  Sep 12, 2018

This is the first in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes.

Field service automation is in the midst of exciting changes, driven by the availability of service data that was once locked up within either equipment or assets such as industrial air conditioners or commercial refrigerators. The current model has often created long and expensive product development cycles, resulting in inferior or poor customer service, and has provided little, or no, engagement with everyone involved in the service of the assets.

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