ServiceChannel Brings Facilities Management to ServiceNow’s Knowledge18 Conference

Partners, ServiceNow

by Juliette Dickens  May 16, 2018

Experience is (now) everything.  It’s critical that customers receive exemplary service from start to finish while engaging with your brand.  That requires any and all issues that could harm that experience get addressed and remedied quickly and efficiently.  And that means automating the submission, dispatch and tracking of service requests can make real differences in ensuring that necessary work is performed.

As more companies look to automate such service requests across their enterprise, SaaS provider ServiceNow customers are now well suited to do just that.  How? That’s where we come in. As detailed earlier, ServiceChannel’s comprehensive facilities management functionality is now integrated with the ServiceNow platform.

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Benefits and Use Cases of Service Automation-Enabled Asset Management for Retail & Restaurants

Service Automation, Asset Management

by Leum Fahey  May 15, 2018

This is the second in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies.

In our previous blog post of this series, we provided an overview of how integrating asset tagging and management as part of a service automation workflow benefits users (facilities management teams in particular) with easy access to details of all physical assets, including work history and maintenance, warranty and preventive maintenance information across every location under management.

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ServiceChannel’s Partner Ecosystem Expands With ServiceNow

Company News, Partners, Service Automation

by David Markowitz  May 08, 2018

Over the last months, we’ve expanded the range of partner companies that have integrated their systems with ours.  This has greatly expanded the capabilities of Service Automation by bringing numerous adjacent category market leaders to our facilities management platform.

ServiceChannel Solution Partners include everything from energy management, underground storage tank compliance management and Internet of Things (IoT) to smart building technology, workplace & space management and fuel industry monitoring.  These partners bring their respective specialized functionality to the Service Automation platform, improving efficiency, and reducing spend, boosting the overall value of customers’ existing investments.

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Optimizing Asset Tagging & Management with Service Automation

Asset Management

by Leum Fahey  May 07, 2018

This is the first in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies.

It’s safe to say that the history of asset tagging and tracking likely goes back to when the idea of developing and managing supply chains and procurement became important. In other words, humans have been tagging and tracking their assets for centuries, if not millennia. What has changed over those hundreds to thousands of years is the use of increasingly better technologies, most recently digital, to make the tagging and tracking of assets easier and more automated.

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4 Tips to Help Your Bank Survive the Mobile App Revolution

Banking, Retail Financial Services

by Kevin Ferguson  May 03, 2018

Mobile banking is rising in popularity; according to the Federal Reserve Bank, 53% of smartphone owners with a bank account use a form of mobile banking. It’s clear why, because customers can now complete numerous processes, from opening new accounts to paying bills, all from the convenience of their smartphone. There are even apps that offer complex financial services like quick mortgage approvals.

As a response to the increasing popularity of banking and financial mobile apps, the industry is changing. It’s imperative that banks and credit unions fully understand this transformation so that they can position themselves for continued customer satisfaction and revenue generation.

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Facilities Management Best Practices That Will Help You This Year

Facilities Management, Best Practices

by David Markowitz  Apr 25, 2018

We’ve been getting a lot of positive feedback from our 2018 Facilities Management Survival Guide.  Our prior post provided a brief overview of this comprehensive ebook that covers everything from industry stats to AI & Machine Learning trends to industry events.

Over the next weeks, we’ll share some of the most interesting content with you.  For example, this week, we have some insights from the ServiceChannel team on best practices that we’ve seen across a number of high performing facilities management programs.

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The New Role of Bank Branches: How FM is Transforming Retail Financial Services

Financial Services, Banking, Retail Financial Services

by Kevin Ferguson  Apr 23, 2018

At the turn of the new year, JP Morgan Chase CEO Jamie Dimon must have had a lot of financial services industry watchers scratching their heads after he announced that Chase would be opening up 400 more branches throughout the country. The expansion will be welcomed by those cities, as it’s expected to create 3,000 new jobs over the next five years.

The news was somewhat surprising because JPMC’s planned expansion directly contradicts the prevailing trend among banks and credit unions, which shuttered thousands of branch offices in 2017 at the fastest rate in decades (going back to the Great Depression).

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Rocking with Retailers in the Music City: PRSM 2018

Retail Facilities Management

by Juliette Dickens  Apr 18, 2018

The 2018 Professional Retail Store Maintenance Association (PRSM) conference was held this month in the music city, Nashville, Tennessee. According to PRSM, this year was the largest attendance for this conference of multi-site retail and restaurant FM professionals.

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Webinar with CVS Health: How to Elevate Facilities Management Within Your Organization

Customers, webinar, Retail Facilities Management

by Juliette Dickens  Apr 16, 2018

Traditionally, FM teams are seen as the teams that manage assets and manage repair and maintenance at brick and mortar locations. But facilities management is more than that. Especially in today’s competitive environment, it is extremely important to have the best customer experience in your stores. Locations are the face of the brand, and facilities managers are responsible for brand uptime and ensuring locations are safe, comfortable and optimized for sales.

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How One Restaurant Chain Uses Facilities Management Data to Save Money and Improve the Customer Experience

Customers, Restaurant

by David Markowitz  Apr 11, 2018

Restaurant chains today face increasing competition not just from other direct competitors but from alternatives like high-end take out and food retailers to premium home food delivery services.  Even entertainment options battling for consumers’ time and dollars are in the mix today. Binging on Netflix typically means eating on the couch - and not sitting down for a restaurant meal.

That makes delivering a superior customer experience all the more important for restaurant chains today.  One international chain (and ServiceChannel customer), Bloomin’ Brands, was recently featured in STORES Magazine (the magazine of the National Retail Foundation).

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Not Just for Farmers Anymore - Don’t Miss the ‘Facilities Managers Almanac’

Facilities Management, Technology

by David Markowitz  Apr 10, 2018

When livelihood is dependent on planting schedules, productive crops and weather impact, a resource like the the Old Farmer’s Almanac is a must have.  But when your professional and corporate well-being relies on maintenance schedules, productive service providers and technology impact, you need a resource purpose-built for your own needs.

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ServiceChannel Talks Facilities Management at NFMT 2018

Customers, Events

by Juliette Dickens  Apr 02, 2018

At this year’s National Facilities Management and Technology Conference (NFMT), attendees gathered in Baltimore, Maryland to learn best practices, network and discover some new and existing products in the facilities space. ServiceChannel participated as an exhibitor at the expo, showcasing cloud-based service automation and reporting capabilities.

During the three-day conference, members of the ServiceChannel team- Todd Lutwak, Head of Business and Marketplace Development and Priyanka Kalia, Senior Product Manager- presented thought leadership material to attendees.

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4 Ways Luxury Retail Benefits from Contractor Management Software

Luxury Retail, contractor management software, Retail Facilities Management

by Lisa Del Percio  Mar 29, 2018

According to a study by Fondazione Altagamma and Boston Consulting Group, spending in the luxury sector is expected to grow to $1.2 trillion by 440 million consumers by 2020 (up from 380 million consumers of luxury goods spending around $998.5 billion on personal luxury goods in 2017). For luxury retail brands to capitalize on this industry growth, they must deliver superior customer experiences in store.

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Elevating Facilities Management Within Your Organization

Customers, Events, webinar

by Juliette Dickens  Mar 28, 2018

Did you know that service automation technology can support all of your company’s goals? From boosting customer experience to driving revenue, it’s crucial to demonstrate the value of facilities management to all functions of your organization.

Join us on April 3, 2018 at 1 PM EST for a live webinar where ServiceChannel customer, CVS Health will discuss the importance of adopting FM technology and its impact across the company.

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ServiceChannel Roundup: Software Updates, Facilities Management News & Events

Customers, Events

by Melissa Lane  Mar 26, 2018

We’re not yet a quarter into the year, but so much has already happened. Recently, we’ve made several announcements regarding our facilities management software platform which will provide tremendous competitive advantage to our customers.. Helping share knowledge across the industry, we’ve participated in some amazing events and particularly rewarding, some of our customers have been recognized for their strides within the field.

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Service Automation Inspires Retail Shoppers to Visit and Stay in Stores

Customers, Brand Uptime, Retail, Retail Facilities Management

by Kevin Ferguson  Mar 26, 2018

We have written previously predicting that the brick-and-mortar retail model is in the midst of a renaissance with personalized customer experience and highly specialized goods and services being keys to success. We got important validation from Forbes who published 22 predictions that brick-and-mortar retail companies will likely experience in 2018, including the success factors that we had written about.

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Getting Health & Fitness Centers in Shape with IoT and Facilities Management Technology

Partners, Gym-Fitness

by Philip Rankine, ECOFIT Networks  Mar 22, 2018

ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the enterprise.

Health & fitness club organizations face many challenges in operating and maintaining their facilities.  One very significant challenge is managing their fitness equipment, all combined, as it’s one of their most expensive assets.  The lack of accurate data surrounding this equipment affects many aspects of an organization’s operations of which maintenance, purchasing and liability exposure are but a few.

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RFMA 2018: Facilities Managers Take a Bite Out of Technology


by Juliette Dickens  Mar 19, 2018

The Restaurant Facility Management Association (RFMA) conference is the premier annual event for restaurant facility management professionals to gather with peers, vendors and other industry-shapers under one big roof. This year, the event ran for three days in Phoenix, Arizona, with each day packed with learning opportunities, networking events and an expo floor that held over 400+ exhibitors.

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Integrating Move Management with Facilities Management Leads to a More Productive, Happier Workplace


by Jeff Revoy, SpaceIQ  Mar 14, 2018

ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the enterprise.

How do you create a happier workplace, reduce overhead, and maximize productivity? Facilities management (FM) may not be the first place that comes to mind, but your workplace is where employees spend a large portion of their time. The workplace is basically a second home to most employees. Therefore, accommodating your highly-valued employees can be a challenge because they're looking for a work culture that is both serious and a place to recharge their batteries.

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You Get What You Ask For: Bloomin’ Brands Demonstrates Value of Open Communications and Collaboration with a Service Automation Vendor

Customers, Restaurant, Service Automation

by Kristen Rhodes  Mar 08, 2018

It almost goes without saying that the software industry is in a golden age of innovation and advancement. The phrase “software is eating the world” exemplifies the pace and the scale of change that software is still undergoing, which has pervasive impact for just about every industry out there.

Modern software operates in a never-ending innovation cycle defined by continuous development and delivery. The most innovative companies today strive to use software in their operations more strategically, which includes taking advantage of new levels of automation and efficiency that are now widely available.

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