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4 Common FM Mistakes and How to Avoid Them

Facilities Management, Analytics, Contractor Management

by Kristen Rhodes  Nov 20, 2018

Working in the thick of the facilities management action for many years, we’ve seen plenty of departments that could use improvement. This is unfortunate but understandable; FM is a constantly-changing industry, making it challenging for organizations to keep up.

Plus, it’s clear that some companies don’t realize just how much impact facilities management can have, so they don’t hire a specialized team or dedicate the necessary budget or attention.

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The Recipe for the Retail Renaissance is to Include Entertainment & Dining


by Kevin Ferguson  Nov 19, 2018

The popular story goes that most of the mixed cocktails we know about today, such as The Old-Fashioned, were born in the Prohibition Era because the bathtub gin and rotgut whiskey that the speakeasies had to serve were too unpalatable. Whether this is historic fact or urban legend, it is still a good illustration of the popular phrase “necessity is the mother of invention.”

According to 2019 Trends Report recently published by the Professional Retail Store Maintenance (PRSM) Association, mixing is the secret recipe for success for retail facilities and will be the key trend to watch in the coming year. The mixing that PRSM is referring to is the growing trend toward mixed-use development that blends commercial, residential, dining and entertainment services within a facility.

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Stay Up-to-Date: Recommended Facilities Management Resources

Facilities Management

by David Markowitz  Nov 14, 2018

One point we make a lot is that the facilities sector is one in constant flux.  With new trends, regulations and emerging technology, there’s constant change faced by any FM professional.  That puts it on everyone to stay abreast of what’s happening and keep current with everything that’s occurring.

But finding the right information to keep educated can be a challenge.  One resource that has proven helpful to a lot of facilities professional is the Facilities Management Survival Guide.  In particular, the guide highlights a number of useful resources that are ideal for staying up-to-date with the latest in the facilities management industry, from podcasts to listen to, to blogs and books to read.

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Key Metrics to Include in Contractor Performance Reviews

Contractor Management

by Jessica Countess  Oct 31, 2018

In the facilities management equation, there are two vital components: one is, or course, facilities managers. The other is contractors and service providers, without whom, facilities upkeep and asset repair and maintenance could not happen.

Facilities managers rely on contractors to fulfill their service needs, which makes it incredibly important that contractors are performing the best work possible. The consequences of improper or inadequate contractor performance can have a detrimental effect on facilities management operations— inefficient R&M spend patterns, assets that do not function properly and subpar experiences for customers.

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Best LinkedIn Groups for Facilities Management Professionals

Facilities Management

by David Markowitz  Oct 29, 2018

Facilities management no longer needs to be a siloed profession.  FMs and other professionals responsible for managing multiple locations are increasingly in the spotlight, and need to coordinate with the rest of their organizations to deliver a positive customer experience.

Working with their peers is often the only way to ensure a clean, safe and fully-operating environment in their store, restaurant, clinic, center, building or other facility.  But in addition to learning from their corporate colleagues, the facilities space is known for knowledge sharing and cross-pollination across companies as well.

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How to Achieve EPA Compliance with Refrigerant Tracking Software

Asset Management, Refrigerant Tracking Management

by Leum Fahey  Oct 23, 2018

According to Section 608 of the Clean Air Act, emissions from the synthetic chemicals used as coolants –chlorofluorocarbons (CFCs), halons and hydrochlorofluorocarbons (HCFCs) – contribute to ozone layer depletion. In addition, many of these chemicals and their substitutes, also known as ozone-depleting substances (ODS), are greenhouse gases, which are culprits of climate change.

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13 Tips for Overcoming Facilities Management Post-Implementation Challenges

facilities management software, Software Services

by Erika Young  Oct 17, 2018

Whether facilities teams are responsible for managing ten locations or thousands, they sometimes can face issues with getting their entire organization onboard and fully engaged with their new service automation software platform.

Like any new technology, to take full advantage of all the benefits available can require some amount of process and/or behavior change.  Even if existing processes are highly inefficient and current behavior often proves costly, the simple fact of having to change can lead to pushback, whether intended or not.

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Spotlight on Customer Facilities Management Innovation

Facilities Management, Compliance, Machine Learning

by David Markowitz  Oct 15, 2018

Another heavily read section from our popular ebook, Facilities Management Survival Guide, focused on a number of particular innovations we’ve seen implemented at some of our clients. Often, situations arise that present challenges not easily addressed through existing methods and processes.

However, sometimes by looking at problems from a different perspective - and with the right technology in place - solutions become apparent.  We’re excited to share a number of these innovative solutions below from our clients and hope they give you something to think about as well.

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Intelligently Connecting IoT Devices with Cloud Computing for Facilities Management

IoT, Technology

by Vernon Turner, Founder and Principal of Causeway Connections LLC  Oct 10, 2018

This is the second in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes.

In an earlier blog post, I highlighted the importance of having a well thought out management platform for those engaged in facilities management. For example, assets such as HVAC systems can identify failures or problems, and by being connected to a network, automatically submit service requests. In this post, I continue this journey by looking at a cloud computing strategy as a solution to processing that data generated by those ‘intelligent connected assets.’

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5 Strategies for Attracting Millennial Talent to Facilities Management

Facilities Management

by Kristen Rhodes  Oct 08, 2018

According to Pew Research Center, millennials are now the largest generation in the labor force with 35% of participants. That means that, as of 2017, 56 million millennials were working or looking for work. In the facilities management industry, attracting young talent is especially crucial. Companies are starting to face the Baby Boom retirement wave, during which 50% of FM professionals will leave the workforce.

However, drawing millennials to the FM industry can be difficult, mainly because they are oftentimes unaware of career opportunities in this field.

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Get Up Close & Personal with the Latest Facilities Technology: The Top Three Industry Events to Attend this October

Events, Company

by Juliette Dickens  Oct 02, 2018

Searching for the top facilities management events to attend this October? We’ve found the top three conferences on both the East and West coasts as well as Canada, that will help you stay connected with the latest advances in facilities management.

Following our highly successful TRANSFORM Annual User Conference last week (check out our recaps of Day One and Day Two), our team has recharged and is ready to get back on the road!  We're heading to Charlotte, Vegas and Toronto and hope to get a chance to meet you.

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Setting the Record Straight: 3 Facilities Management BIM Myths

Facilities Management, Building Information Management

by Leum Fahey  Oct 01, 2018

Building information modeling (BIM) should be high on facilities managers’ agendas, but data shows that not enough facilities managers are leveraging it to its fullest capabilities. Why? Most likely because of uncertainty around how they can benefit and what implementing it requires.

The U.S. National Building Information Model Standard Project Committee defines BIM as “a digital representation of physical and functional characteristics of a facility.” Most frequently, it’s used to design, build, manage and maintain buildings. Thus, building information models provide information like:

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Facilities Management Just Can’t Cool Down: Highlights From Day Two at ServiceChannel TRANSFORM

Events, Customers, Company

by David Markowitz  Sep 27, 2018

If you wanted to be in the heat of the ‘facilities’ action, Scottsdale’s been the place to be this week.  With temps cooling down to a double-digit 99(!), the ServiceChannel community did its best to keep things hot and its engagement high.

After an exhaustive first day of the ServiceChannel TRANSFORM User Conference (check out the day one conference recap here), everyone recovered from the full slate of sessions and the prior evening’s trip to TopGolf, and dug back into another set of informative sessions.

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Where Are the Hottest Facilities Managers Today?  Highlights From Day One at ServiceChannel TRANSFORM

Events, Company News, Customers

by David Markowitz  Sep 25, 2018

If you want to find the hottest FMs, there’s one place to be - the Valley of the Sun, or specifically Scottsdale, AZ.  With temps hovering close to triple digits, the real heat in the facilities sector’s been found at the ServiceChannel TRANSFORM User Conference.

This annual event has brought facilities and other operating professionals from many of the leading retail, restaurant, financial services, fitness, storage, grocery convenience store (and more) brands, as well as a number of ServiceChannel partners, together for several days of education, the latest technologies, best practices, networking - and fun.

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How Multi-Site Retailers Are Using BMS & IoT to Improve Efficiency and Comfort

IoT, Partners

by Paul Craig, Energy Control  Sep 18, 2018

ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the enterprise.

A comfortable store environment is critical for maintaining sales in an increasingly competitive retail business.  For years, multi-site retailers have invested in sophisticated building management systems (BMS). A BMS collects sensor data to monitor space temperature, humidity, occupancy, lighting and mechanical systems, and uses this data to save energy and provide a comfortable store environment.

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How Does A Service Automation Platform Improve Customer Engagement?

IoT, Asset Management

by Vernon Turner, Founder and Principal of Causeway Connections LLC  Sep 12, 2018

This is the first in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes.

Field service automation is in the midst of exciting changes, driven by the availability of service data that was once locked up within either equipment or assets such as industrial air conditioners or commercial refrigerators. The current model has often created long and expensive product development cycles, resulting in inferior or poor customer service, and has provided little, or no, engagement with everyone involved in the service of the assets.

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Top Six Reasons You Don’t Want to Miss TRANSFORM User Conference


by Juliette Dickens  Sep 11, 2018

As summer vacations end, the kids go back to school and it starts getting a little cooler (hopefully!), we encourage you to make plans for the fast approaching ServiceChannel TRANSFORM User Conference 2018. If you’re a ServiceChannel subscriber client, this is the one event you want to make sure you attend.

Being held this year in beautiful Scottsdale, Arizona on September 23-25, the annual user conference is packed with awe-inspiring keynotes, practical how-to sessions, customer presentations on best practices, insights into the product roadmap, lots of useful facilities management content and much more.

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How to Create Actionable Facilities Management Reports

Analytics, facilities management software

by Priyanka Kalia  Sep 10, 2018

For modern facilities managers, information is vital. Gone are the days when decisions were made on gut instincts; now, the key to making effective FM decisions is intelligent data. The problem is, many organizations struggle to use data strategically — in fact, a recent Forrester Research survey found that only 12% of organizational data is analyzed after it's collected.

The first step toward strategic data use is integrating an analytics solution. With this in place, FM teams can quickly and easily uncover actionable insights from contractor and facility data points. These insights not only enable managers to make more informed decisions, but also communicate successes to upper management and external teams more effectively. 

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VIDEO: How to Find the Hidden Costs in Your Invoicing Processes

Facilities Management, Service Automation

by Lauren Sessa  Sep 05, 2018

A core mission for ServiceChannel is to help both facilities managers and contractors identify and slash what might be called the “hidden” costs of inefficient operations. Sometimes this number can be eye-opening, such as the $20 billion in hidden costs that retailers may be incurring by simply outsourcing their FM responsibilities too much.

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Artificial Intelligence and Machine Learning for FM – Friends or Foes?

Machine Learning, Technology

by Doug Ingraham  Sep 04, 2018

This is an excerpt from our popular ebook, Facilities Management Survival Guide.  In addition to a wealth of information on FM best practices, innovations and trends impacting the facilities field, reports from facilities managers, and key industry data & statistics, we dove into one of the hottest topics in technology, AI & machine learning, and specifically, what the impact is for the facilities management world.

As with all emerging technologies, there seem to be a lot of misconceptions and even misgivings about the impact artificial intelligence (AI) and its variant technology, machine learning (ML), will have in the workplace.

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