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From Robots to Flying Cameras: 5 Technology Innovations for Improved Facility Security

Technology

by Doug Ingraham  Jul 18, 2018

Ensuring the security of your business is a key component of facilities managers’ jobs; your facility needs to be safe for operations to function properly and for customers to enjoy their experiences. Security solutions used to be fairly outdated, with stagnant surveillance cameras and guard patrols being the only widespread options. Now, however, new facilities management technology is springing up that can optimize how businesses keep their facilities safe.

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Top Seven Challenges of Asset Management without Asset Tagging Technology

Asset Management

by Leum Fahey  Jul 17, 2018

This is the next in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies.

Previously, we wrote about the advantages of integrating asset tagging & management technologies within a service automation platform, and highlighted specific use cases of modern asset management in verticals like retail and restaurants.

Key benefits of this integrated method include being able to make repair and decisions more quickly, as well as being able to use historic and real-time asset management data to improve operations continually.

Of course, moving to this integrated model assumes that a business is using modern asset tagging technologies in the first place. Selecting and implementing digital asset tagging is therefore the first and most important step of an overall effective asset management system.

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How Retail FMs Balance Proactive vs Reactive Maintenance [Retail Store Maintenance]

In The News

by David Markowitz  Jul 16, 2018

Regardless of sector, location size, geography, traffic or facilities staff size, optimizing required maintenance is one of the most important jobs for the facilities management team.  In particular, making smart decisions about when to be proactive and when you can be reactive can drive results from both a service quality and cost perspective.

Facilities managers know that implementing planned maintenance programs can put themselves in a better position come summer with heavy HVAC usage.  And winter storms that necessitate rapid reactive snow plowing and other related services also can have significant revenue impact.

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What Retailers Are Saying About the Future of the Store - And the Impact of Facilities Management

Retail Facilities Management

by David Markowitz  Jul 11, 2018

“The future of the store.”  It’s certainty a hot topic these days.  With all the talk about the retail sector, the impact of online forces and e-commerce, and where physical stores are going, there’s lots of analysis and commentary about the ‘future.’  But is it..still the future?

With the speed of changes in the markets, consumer preferences and technology, if you’re managing stores, or really any type of physical location (bank branches, retail healthcare clinics, restaurants, convenience stores, groceries, etc.), you better be pretty close to that idealized ‘future’ today, or you run the risk of its arriving without you.

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Facilities Management Comes to Italia: What You Missed at the ServiceChannel EU Facilities Management Summit 2018 in Milano

Facilities Management

by Juliette Dickens  Jul 10, 2018

ServiceChannel returned to Milan, Italy this month for the annual ServiceChannel EU Summit. The event has been consistently useful in creating a facilities community in Europe and providing a space for facilities professionals to share best practices, exchange ideas and interact with their contractor partners.

The ServiceChannel team was on hand to discuss service automation platform capabilities, and data-driven decision making, and to bring European facilities managers together to build new partnerships.

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Beat the Heat: How to Solve Top Air Conditioning Challenges

facilities management software

by Doug Ingraham  Jul 09, 2018

When the summer hits and temperatures rise, people are looking for ways to escape the heat. A common method is by visiting commercial facilities— shops, restaurants, gyms, etc.— that offer cool respites thanks to their powerful air conditioning systems.

For these businesses, having a well-functioning HVAC system is essential for attracting customers during warm weather months, but it can also be extremely expensive; in fact, air conditioning costs are one of the top three expenditures business owners report.

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14 Innovations & Trends Impacting Facilities Management

Facilities Management, Best Practices

by David Markowitz  Jun 20, 2018

Technology is driving change across all aspects of our lives, both personal and professional.  From your streaming services, transportation options and new roommate Alexa, it’s likely your home environment is different from what it was not that long ago.

And while at work (or at home - but still working!) you’re integrating more and more technology into your day-to-day processes.  Some of these new approaches are already in place, others are in process (or will be soon) while others are peaking out from just over the horizon.  These are some of the trickiest ones to plan for.

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From Creation to Invoicing: Using Mobile to Improve Work Order Efficiency

work order management system

by Doug Ingraham  Jun 19, 2018

Mobile in the workplace is growing in popularity; in fact, 60% of employees across industries report using apps for their jobs. This is no doubt because mobile presents many exciting possibilities for the workplace, both in attracting business and in optimizing operations.

In the case of facilities management, mobile apps can be used to automate many historically time-consuming and manual processes, and boost efficiency and effectiveness at most decision points an FM faces each day.

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Transform Your Outdated Facilities Management Program with ServiceChannel in Scottsdale

Facilities Management, Events

by Juliette Dickens  Jun 14, 2018

So much keeps happening in the FM field, related technologies, and best practices, and with ServiceChannel’s software. To keep your stores, restaurants, branches, and locations delivering superior customer experiences, it's important to stay up-to-date w/the latest happenings, learn from peers and get the latest from our Product team on the most recent and planned innovations for the Service Automation platform.

How can get a handle on all this information, in one place (and enjoy a sunny respite at the same time)?  Glad you asked! We know just the place that will help you transform your own facilities program into a higher performing one .

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Facilities Management By The Numbers: A Look Back at 2017

Metrics, Facilities Management

by David Markowitz  Jun 13, 2018

With continual technology innovations, regulatory fluctuations, competitive pressures and organizational changes, the facilities management field is one of constant change.  Given that, keeping abreast of all that's happening in the FM world is certainly a challenge. Part of our role is to help.

Regardless of your role (whether you’re a facilities manager or in an adjacent function, be it sourcing/procurement, finance, real estate & construction, etc.) knowing what’s driving the field, what others are seeing and doing, as well as what’s been happening industry-wide is imperative.

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Service Provider Growth and Success: What You Should Do and How ServiceChannel Helps

Contractor Services

by Tom Buiocchi  Jun 11, 2018

I’ve recently had some great conversations with, and received some really helpful feedback from, a number of leading service providers – ServiceChannel’s Contractor Advisory Board (CAB) meeting at PRSM’s mid-year conference really got the conversations going, and the follow-up phone calls have been terrific – thanks and keep ‘em coming!

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California Dreamin'...About Digital Transformation

Company News

by David Markowitz  May 30, 2018

With a rapidly growing customer base, ServiceChannel is growing right along with it.  As members of the ServiceChannel community know, we’ve broadened our product line to manage internal technicians, tag assets via mobile apps, manage inventory, provide data-driven decision recommendations and work with numerous market leading solutions, from ServiceNow to a wide array of specialized IOT and connected device players.

With over 500 brands, ServiceChannel’s Service Automation software is now deployed at over 300,000 locations globally.  The validated benefits and ROI of our solutions are increasingly well received by multi-location organizations, across industries, evidenced in the largest new client bookings quarter in our history.

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ServiceChannel Partners with ServiceNow - When Platforms and Ecosystems Mesh, It’s a Beautiful Thing!

Partners

by Tom Buiocchi  May 24, 2018

We had a great time a few weeks ago at the Knowledge18 show in Las Vegas with ServiceNow, where participants saw great evidence of the power of platforms, especially when they work well together!

We just announced a new integration with ServiceNow, which effectively allows enterprises to bring the benefits of a leading B-B facilities management marketplace (that’s us) to the breadth of the ServiceNow platform.

ServiceNow has built an incredible platform and ecosystem, and although “probably less famous,” the ServiceChannel facilities platform and workflow engine that supports 500 leading brands, 50,000 contractors, and over 200 software integrations (now 201) in “our space,” 

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Retail Renaissance: Prepare and Succeed with Proper Facilities Management

Brand Uptime, Retail, Retail Facilities Management

by Kevin Ferguson  May 23, 2018

John “Hannibal” Smith, the leader of the ‘80s hit show “The A-Team,” was known for a couple of things – chomping on a cigar in practically every scene and his catch phrase, “I love it when a plan comes together!”

We know what Hannibal meant after we read this AdWeek story declaring that we’re in a retail “renaissance,” which aligns nicely with what our CEO wrote about last July. So thank you AdWeek, for having our backs on our take – ‘we love it when a plan comes together!’

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4 Automation Technologies Revolutionizing Facilities Management

Technology, Service Automation

by Doug Ingraham  May 22, 2018

The facilities management industry is constantly evolving due to technological innovation. Right now, automation technologies are revolutionizing the industry by streamlining and simplifying work processes, plus taking mundane responsibilities off of facilities managers’ plates.

Adopting automation technology has a host of other benefits, such as reducing repair and maintenance spend by more than 30%, improving contractor relationships, and boosting asset reliability and longevity.

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ServiceChannel Brings Facilities Management to ServiceNow’s Knowledge18 Conference

Partners, ServiceNow

by Juliette Dickens  May 16, 2018

Experience is (now) everything.  It’s critical that customers receive exemplary service from start to finish while engaging with your brand.  That requires any and all issues that could harm that experience get addressed and remedied quickly and efficiently.  And that means automating the submission, dispatch and tracking of service requests can make real differences in ensuring that necessary work is performed.

As more companies look to automate such service requests across their enterprise, SaaS provider ServiceNow customers are now well suited to do just that.  How? That’s where we come in. As detailed earlier, ServiceChannel’s comprehensive facilities management functionality is now integrated with the ServiceNow platform.

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Benefits and Use Cases of Service Automation-Enabled Asset Management for Retail & Restaurants

Service Automation, Asset Management

by Leum Fahey  May 15, 2018

This is the second in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies.

In our previous blog post of this series, we provided an overview of how integrating asset tagging and management as part of a service automation workflow benefits users (facilities management teams in particular) with easy access to details of all physical assets, including work history and maintenance, warranty and preventive maintenance information across every location under management.

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ServiceChannel’s Partner Ecosystem Expands With ServiceNow

Company News, Partners, Service Automation

by David Markowitz  May 08, 2018

Over the last months, we’ve expanded the range of partner companies that have integrated their systems with ours.  This has greatly expanded the capabilities of Service Automation by bringing numerous adjacent category market leaders to our facilities management platform.

ServiceChannel Solution Partners include everything from energy management, underground storage tank compliance management and Internet of Things (IoT) to smart building technology, workplace & space management and fuel industry monitoring.  These partners bring their respective specialized functionality to the Service Automation platform, improving efficiency, and reducing spend, boosting the overall value of customers’ existing investments.

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Optimizing Asset Tagging & Management with Service Automation

Asset Management

by Leum Fahey  May 07, 2018

This is the first in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies.

It’s safe to say that the history of asset tagging and tracking likely goes back to when the idea of developing and managing supply chains and procurement became important. In other words, humans have been tagging and tracking their assets for centuries, if not millennia. What has changed over those hundreds to thousands of years is the use of increasingly better technologies, most recently digital, to make the tagging and tracking of assets easier and more automated.

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4 Tips to Help Your Bank Survive the Mobile App Revolution

Banking, Retail Financial Services

by Kevin Ferguson  May 03, 2018

Mobile banking is rising in popularity; according to the Federal Reserve Bank, 53% of smartphone owners with a bank account use a form of mobile banking. It’s clear why, because customers can now complete numerous processes, from opening new accounts to paying bills, all from the convenience of their smartphone. There are even apps that offer complex financial services like quick mortgage approvals.

As a response to the increasing popularity of banking and financial mobile apps, the industry is changing. It’s imperative that banks and credit unions fully understand this transformation so that they can position themselves for continued customer satisfaction and revenue generation.

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