Alpha Energy Solutions Is Prepared to Respond to Any Challenge

The Fixx, Contractor

by Juliette Dickens  Nov 03, 2016

Alpha Energy Solutions is one of the largest mechanical service providers for commercial and industrial HVAC and indoor energy solutions in Kentucky, West Virginia, Indiana, Illinois, Mississippi, North Carolina, Ohio, and Tennessee. That’s a lot of ground to cover for Barry Hartlage, Director of National Accounts. Barry’s role is to “achieve customer satisfaction and meet shareholder return.”

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Quality Customer Service and Efficiency with Douglas Taylor Air Conditioning & Refrigeration

The Fixx, Contractor

by Juliette Dickens  Aug 03, 2016

Angel Perez is a people person. As the Office Manager / Human Resources Administrator at Douglas Taylor Air Conditioning & Refrigeration in Florida, he’s always busy. Angel is dedicated to fulfilling customer needs with “quality customer service, promptness, and efficiency.”

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1-800-GOT-JUNK? Calls ServiceChannel as Simple, Straightforward, and Easy to Implement

The Fixx, Contractor, spotlight

by Juliette Dickens  Jun 08, 2016


When you are the world’s largest junk-removal service, you have to deal with a lot of.. junk.  And we don’t just mean old furniture, appliances, electronics, construction debris, and yard waste. There’s adapting to unexpected changes in the scope of work requested by customers and climbing out from behind the piles of day-to-day administrative tasks. Matthew Inouye is the recently appointed Sales and Operations Manager for National Accounts and Strategic Alliances at 1-800-GOT-JUNK? His job is to “develop and implement solutions that free up the sales team across 43 states to focus on serving customers.” Matthew’s job also includes implementing a playbook so that 1-800-GOT-JUNK? can continue to rapidly grow and “to scale our national business while staying consistent in our message, maintaining our service levels and delivering on customer expectations.”

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25 Years Later and Still Going Strong - Chain Store Maintenance

The Fixx, Contractor, spotlight

by Juliette Dickens  May 03, 2016

No matter the day, no matter the weather, Maryclarie McCarthy is one very busy lady. She’s Manager of Operations for Chain Store Maintenance (CSM), which specializies in facilities services for the retail, restaurant, and lodging industries. CSM started in 1991 with the mission to perform minor repairs in major cities. Twenty-five years later, CSM has performed more than 500,000 jobs in practically every city in the United States, Canada, and Puerto Rico.

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Meet Integra's Norm Dutcher: Both a Chef and Facilities Problem Solver

The Fixx, Contractor

by Juliette Dickens  Jan 04, 2016

Integra Service Group, Inc., is a facilities management leader in the specialized field of repair, installation and rollout management of electrical, lighting and low voltage. Its client roster list is chock full of well-recognized multi-store retailers and chains – from Aspen Dental to The Container Store, from Panera Bread to Williams Sonoma.

President Norm Dutcher defines success as “Happy loyal customers who give us lots of work and say they wished they had dropped their old supplier and partnered with us sooner. And happy 'C Suites' who understand and appreciate the value Integra brings to their facilities team.”

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How Terminix Manages the Facilities On-boarding Experience

The Fixx, Contractor

by Juliette Dickens  Dec 01, 2015


For Katherine Bowen, staying focused, alert and striving for improvement always trumps a “business as usual” mindset. Katherine is the go-to person for on-boarding national level accounts to ensure the service transition goes super smooth. Katherine’s role also includes IT support for Terminix’s ServiceChannel accounts and the internal web-based reporting portal, and the systems’ training for her department. Katherine says, “We view ourselves as a provider that customers should welcome into their businesses and homes with assurance that our work will be done right the first time, and that we will partner with them through whatever it takes to tackle the toughest pest situations.”

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