The Benefits of Cloud-Based Facilities Management Software


by Mark Trumpbour  Nov 21, 2017

Facilities management (FM) software is designed to help you manage your organization’s facilities more effectively and efficiently. With a variety of FM automation tools at your disposal, you can save on maintenance costs by utilizing technology that manages day-to-day businesses functions.

While many professionals have acknowledged the value and benefits of using FM software, there is still a sense of confusion throughout the industry, as the vast array of software options has prompted some to second-guess their decision.

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[Research Report] Machine Learning Driving Enterprise Data

Technology, Machine Learning

by David Markowitz  May 08, 2017

We’ve been talking a lot about machine learning recently.  But not simply because it’s a hot topic these days (though it is!).  But because it’s an approach that’s adding real value at both the consumer and enterprise level.  How?  By making the applications we use at home and at work smarter and thus most useful.

We’ve explored a lot of the ways machine learning is being used today.  We’ve also just announced our approach with our solution combining prescriptive analytics with machine learning to improve decision making in the facilities world.  What’s particularly interesting is seeing how research firms like Blue Hill Research see machine learning powering the next wave of digital transformation and enterprise data.

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Analytics is So Last Year... and Other Things Learned at PRSM 2017


by Juliette Dickens  May 01, 2017

Retail facilities management can be a 24x7 endeavor.  But even the FM sector can get an occasional brief respite...taking a break recently in the “Big D.”  What for?  Dallas was the site of this year’s PRSM 2017 National Conference, the must-attend event of the year for retail FM  professionals.  

As the hub at the intersection of retailing, facilities management and enterprise technology, there’re lots of ideas, practices and deep thoughts percolating in most conversations.  Here are five of the more interesting ones that rose to the surface this year at PRSM, and some brief insight from some of our own team that attended.

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Why IT and Facilities Management Departments Must Be (Figuratively) Joined at the Hip


by ServiceChannel  Apr 25, 2017

Information Technology (IT) professionals and facilities managers typically report into separate organizations and for the vast majority of their respective histories, they’ve had very little to do with each other. However, the realities of operating in the modern, highly distributed enterprise are necessitating ever-closer collaboration between two departments – for their own good.

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How to Make Data-Driven Decisions for Your Facilities Management Program

Technology, Machine Learning

by Mike Yang  Apr 20, 2017

People make decisions every day that impact their lives, choices, wallets, etc.  Whether personal or professional, virtually every action taken is based on a choice of various, albeit sometimes conflicting alternatives.  Over time, as we make decisions, particularly within the same domain, we’re ideally getting smarter.  For much of our lives, you’ve made such decisions on gut feel like:

  • Should I take a taxi, Uber or public transportation to get to my destination?
  • Is this the cheapest I can pay for this product or service?
  • Does it make sense to buy this product now?
  • Is this a ‘good’ proposal from a painter that wants to paint my house?
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Are FM Pros Ready to Take Their Profession to the Next Level with Machine Learning?

Technology, Machine Learning

by ServiceChannel  Apr 17, 2017

The PRSM National Conference kicks off this week in the friendly confines of Dallas, TX, with "Big D" welcoming thousands of facilities management professionals and hundreds of suppliers vying to catch their attention.  As always, it's one of the bigger FM events of the year.  On the event’s home page is splashed this question:

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ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management, Offering Unprecedented Innovation

Press Releases, Technology, Product

by ServiceChannel News  Apr 13, 2017

Transformative solution leverages big data and machine learning to automate decision making

NEW YORK – April 13, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers. ServiceChannel’s Decision Engine revolutionizes how facilities managers interact with their data through powerful prescriptive analytics and historical data in the service workflow, resulting in faster and smarter decision making.

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Bringing IoT, Standardized Data and Other Technologies to Facilities Management [Podcast]

Facilities Management, Technology, data, IoT

by Juliette Dickens  Jan 09, 2017

In a recent interview on the Kayrell Connections Podcast, ServiceChannel’s CEO & FM industry-leader Tom Buiocchi discussed building a culture of collaboration in the facilities management community so that organizations are better equipped to understand and implement innovative workplace solutions.

Tom explained the ServiceChannel vision for the future of facilities management and some practical ways that we will see the both existing technologies and emerging ones like the Internet of Things impacting the workplace.

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What’s Behind the Curtain of the Best Facilities Management Software?


by Andrew Popp  Oct 17, 2016

Superior technology infrastructure is an essential element of our providing, supporting and maintaining the best facilities management software available for hundreds of multi-location companies worldwide.  But like any mission-critical software, and more and more companies are realizing that their FM software is crucial to their overall business operations, there needs to be a number of technology investments to ensure round-the-clock, 24x7x365 uptime.

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Is Your Facilities Management Software Mission Critical?


by David Markowitz  Sep 12, 2016

This is the first in a series of posts where our development and infrastructure teams will explore a number of the underlying technologies, processes and systems that provide the underpinnings to our facilities software platform.

Whether the technology you’ve deployed is categorized as a facilities management / maintenance system, a CMMS (computerized maintenance management system), CAFM (computer-aided facility management) software or service automation platform, it’s now supporting a mission-critical function of your business.

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What Facilities Managers Need to Know: Impact of Drones, Video and Other New Technologies


by David Markowitz  Aug 31, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

New and emerging technology will continue to push facilities management - and facilities teams - into new yet related domains.  One of the hottest topics today, drones or unmanned aerial vehicles, will become a common tool for facilities in the near future.  Monitoring a facility’s roof and structure (especially those tough to reach spots) or the property as a whole will become much easier, quicker and safer with drone technology.

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New Analytics Offering Strengthens ServiceChannel Business Intelligence Capabilities

Press Releases, Technology

by ServiceChannel News  Jul 28, 2016

On-Demand Data Integration with Customer Systems Enhances Transparency

NEW YORK, July 28, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced ServiceChannel Data Direct, a new data warehousing solution that gives users on-demand access to facilities management data that can be easily and seamlessly integrated with other customer-specific data to enable more comprehensive and transparent business intelligence across the enterprise.  

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What Facilities Managers Need to Know: LoT vs IoT (Internet of Things)

Facilities Management, Technology

by David Markowitz  Jul 27, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

A big part of many facilities management groups’ responsibilities is ensuring the maintenance and upkeep of all types of assets and equipment.  Those operating stores, restaurants, buildings and other facilities rely on these ‘lots of things’ (LoT) to work properly to support their businesses.

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How to Make Sure Your Work Order Isn’t Lost in Translation [Guest Post]

Technology, Contractor

by Jim Giebutowski  Apr 11, 2016

ServiceChannel offers a variety of ways to enter and manage work orders, including an IVR (interactive voice response) system supported by advanced automated call distribution technology.  But what if the primary language of the employee or contractor calling in is something other than English?  Language barriers present the risk of inaccurate data entry, inaccurate billing and possible missed deadlines.   

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Did You Know That 'Software is Eating the Facilities Management World (and That’s a Good Thing)?'

In The News, Facilities Management, Technology

by David Markowitz  Mar 31, 2016

Managing the entire range of a multi-location company’s facilities is a trying task in the best of times. Organizations are facing a highly competitive environment in which to attract and retain customers. Add to this ever-demanding occupant and service requirements, increasing competitive pressures and always tightening-budgets, and it can seem like a never-ending task just to keep the lights on – literally and figuratively.

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It’s 10 AM.  Do You Know Where Your Contractors Are?

Technology, Contractor

by David Markowitz  Mar 02, 2016

Multi-site companies have lots of vendors, contractors and service providers scheduled to come on site, every day, at locations everywhere to address emergency, on demand and planned service requests.  Contractors have multiple jobs necessitating their travel from site-to-site.  How do companies know when (or even if) they show up and how do contractors demonstrate their presence on site?

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The Secrets to Selecting & Deploying a Facilities Management System

Facilities Management, Technology, Events

by David Markowitz  Feb 25, 2016

If you’re implementing a facilities management system or even considering deploying FM technology within your organization, it’s crucial to understand both the pitfalls to avoid and the best practices to follow.  But how can you find out what you need to know? Where can you learn from peers who’ve gone through similar experiences?

The best way to do so is to hear from facilities executives who’ve brought new facilities software platforms into their organization, have overcome any challenges and are realizing substantive benefits across their enterprise.

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ServiceChannel FM Software Powers Through Winter Storm

Company, Technology

by Brian Engler, CIO  Jan 25, 2016

While much of the Northeast was shut down for parts of this past weekend (including an outright travel ban in New York City), we realize the importance of delivering continual access to our facilities management software across all our customers’ locations.  With our focus on system redundancy, uptime and performance, we’re pleased that ServiceChannel weathered Winter Storm Jonas without any major issues.

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Rhodes Report - October Edition

Contractor Compliance, Rhodes Report, Technology

by Kristen Rhodes  Oct 08, 2014

I'm sure the data security breaches that occurred at some of the nation's largest retailers over the past few months have had most companies reviewing their IT connections with customers, vendors, contractors and suppliers - and rightly so. The good news is that, as a ServiceChannel customer, you can rest assured that you have already taken steps to enhance the security of your company's information and have protected your company's data from being accessed by unauthorized external accounts.

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How Retailers Can Avoid Being a Target for Security Breaches


by Serge Lubensky  Sep 25, 2014

Everyone’s too familiar with all the data security breaches occurring at some of the nation’s largest retailers. The impact has gone far beyond the companies themselves and their proprietary data. The latest hacks have directly hit consumers as personally identifiable information (PII) as well as credit and debit card data have been stolen and sold on the black market.

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