Bringing IoT, Standardized Data and Other Technologies to Facilities Management [Podcast]

Facilities Management, Technology, data, IoT

by Juliette Dickens  Jan 09, 2017

In a recent interview on the Kayrell Connections Podcast, ServiceChannel’s CEO & FM industry-leader Tom Buiocchi discussed building a culture of collaboration in the facilities management community so that organizations are better equipped to understand and implement innovative workplace solutions.

Tom explained the ServiceChannel vision for the future of facilities management and some practical ways that we will see the both existing technologies and emerging ones like the Internet of Things impacting the workplace.

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What’s Behind the Curtain of the Best Facilities Management Software?


by Andrew Popp  Oct 17, 2016

Superior technology infrastructure is an essential element of our providing, supporting and maintaining the best facilities management software available for hundreds of multi-location companies worldwide.  But like any mission-critical software, and more and more companies are realizing that their FM software is crucial to their overall business operations, there needs to be a number of technology investments to ensure round-the-clock, 24x7x365 uptime.

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Is Your Facilities Management Software Mission Critical?


by David Markowitz  Sep 12, 2016

This is the first in a series of posts where our development and infrastructure teams will explore a number of the underlying technologies, processes and systems that provide the underpinnings to our facilities software platform.

Whether the technology you’ve deployed is categorized as a facilities management / maintenance system, a CMMS (computerized maintenance management system), CAFM (computer-aided facility management) software or service automation platform, it’s now supporting a mission-critical function of your business.

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What Facilities Managers Need to Know: Impact of Drones, Video and Other New Technologies


by David Markowitz  Aug 31, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

New and emerging technology will continue to push facilities management - and facilities teams - into new yet related domains.  One of the hottest topics today, drones or unmanned aerial vehicles, will become a common tool for facilities in the near future.  Monitoring a facility’s roof and structure (especially those tough to reach spots) or the property as a whole will become much easier, quicker and safer with drone technology.

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New Analytics Offering Strengthens ServiceChannel Business Intelligence Capabilities

Press Releases, Technology

by ServiceChannel News  Jul 28, 2016

On-Demand Data Integration with Customer Systems Enhances Transparency

NEW YORK, July 28, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced ServiceChannel Data Direct, a new data warehousing solution that gives users on-demand access to facilities management data that can be easily and seamlessly integrated with other customer-specific data to enable more comprehensive and transparent business intelligence across the enterprise.  

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What Facilities Managers Need to Know: LoT vs IoT (Internet of Things)

Facilities Management, Technology

by David Markowitz  Jul 27, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

A big part of many facilities management groups’ responsibilities is ensuring the maintenance and upkeep of all types of assets and equipment.  Those operating stores, restaurants, buildings and other facilities rely on these ‘lots of things’ (LoT) to work properly to support their businesses.

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How to Make Sure Your Work Order Isn’t Lost in Translation [Guest Post]

Technology, Contractor

by Jim Giebutowski  Apr 11, 2016

ServiceChannel offers a variety of ways to enter and manage work orders, including an IVR (interactive voice response) system supported by advanced automated call distribution technology.  But what if the primary language of the employee or contractor calling in is something other than English?  Language barriers present the risk of inaccurate data entry, inaccurate billing and possible missed deadlines.   

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Did You Know That 'Software is Eating the Facilities Management World (and That’s a Good Thing)?'

In The News, Facilities Management, Technology

by David Markowitz  Mar 31, 2016

Managing the entire range of a multi-location company’s facilities is a trying task in the best of times. Organizations are facing a highly competitive environment in which to attract and retain customers. Add to this ever-demanding occupant and service requirements, increasing competitive pressures and always tightening-budgets, and it can seem like a never-ending task just to keep the lights on – literally and figuratively.

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It’s 10 AM.  Do You Know Where Your Contractors Are?

Technology, Contractor

by David Markowitz  Mar 02, 2016

Multi-site companies have lots of vendors, contractors and service providers scheduled to come on site, every day, at locations everywhere to address emergency, on demand and planned service requests.  Contractors have multiple jobs necessitating their travel from site-to-site.  How do companies know when (or even if) they show up and how do contractors demonstrate their presence on site?

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The Secrets to Selecting & Deploying a Facilities Management System

Facilities Management, Technology, Events

by David Markowitz  Feb 25, 2016

If you’re implementing a facilities management system or even considering deploying FM technology within your organization, it’s crucial to understand both the pitfalls to avoid and the best practices to follow.  But how can you find out what you need to know? Where can you learn from peers who’ve gone through similar experiences?

The best way to do so is to hear from facilities executives who’ve brought new facilities software platforms into their organization, have overcome any challenges and are realizing substantive benefits across their enterprise.

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ServiceChannel FM Software Powers Through Winter Storm

Company, Technology

by Brian Engler, CIO  Jan 25, 2016

While much of the Northeast was shut down for parts of this past weekend (including an outright travel ban in New York City), we realize the importance of delivering continual access to our facilities management software across all our customers’ locations.  With our focus on system redundancy, uptime and performance, we’re pleased that ServiceChannel weathered Winter Storm Jonas without any major issues.

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Rhodes Report - October Edition

Contractor Compliance, Rhodes Report, Technology

by Kristen Rhodes  Oct 08, 2014

I'm sure the data security breaches that occurred at some of the nation's largest retailers over the past few months have had most companies reviewing their IT connections with customers, vendors, contractors and suppliers - and rightly so. The good news is that, as a ServiceChannel customer, you can rest assured that you have already taken steps to enhance the security of your company's information and have protected your company's data from being accessed by unauthorized external accounts.

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How Retailers Can Avoid Being a Target for Security Breaches


by Serge Lubensky  Sep 25, 2014

Everyone’s too familiar with all the data security breaches occurring at some of the nation’s largest retailers. The impact has gone far beyond the companies themselves and their proprietary data. The latest hacks have directly hit consumers as personally identifiable information (PII) as well as credit and debit card data have been stolen and sold on the black market.

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ServiceChannel Completes Examination in Conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization

Press Releases, Achievements, Company, Technology

by ServiceChannel News  Mar 04, 2014

NEW YORK — ServiceChannel, the leading facilities services management platform, today announced that it has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of August 1, 2013 through January 31, 2014 that was performed by an independent auditing firm.

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