Guardian Fueling Technologies— Ease of Invoicing with ServiceChannel Keeps Their Customers Happy

Facilities Management, Contractor, spotlight

by Juliette Dickens  Oct 05, 2016

In the Southeast, the name Guardian Fueling Technologies is synonymous with solutions for petroleum equipment and fluid-handling needs. Guardian is a licensed Petroleum Contractor, specializing in fuel systems, as well as a licensed Building Contractor and licensed mechanical contractor. Guardian is a distributor for best-in-class PEI manufacturers.

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Hawk Industrial Services Maintains the Drive to Achieve Their Goals

Facilities Management, Contractor, spotlight

by Juliette Dickens  Sep 07, 2016

Kevin Hawk founded Hawk Industrial Services in 2008. As the owner of this busy Pennsylvania-based repair business, he’s only satisfied when his customers and employees are happy. That’s not always easy. Like any business owner, Kevin is often faced with obstacles. He says, “You need to maintain the drive to achieve your goals after setbacks.” As the owner, Kevin prefers face-to-face contact with customers, but that’s not always possible. “Having ServiceChannel helps us understand our customers’ needs.”

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1-800-GOT-JUNK? Calls ServiceChannel as Simple, Straightforward, and Easy to Implement

The Fixx, Contractor, spotlight

by Juliette Dickens  Jun 08, 2016


When you are the world’s largest junk-removal service, you have to deal with a lot of.. junk.  And we don’t just mean old furniture, appliances, electronics, construction debris, and yard waste. There’s adapting to unexpected changes in the scope of work requested by customers and climbing out from behind the piles of day-to-day administrative tasks. Matthew Inouye is the recently appointed Sales and Operations Manager for National Accounts and Strategic Alliances at 1-800-GOT-JUNK? His job is to “develop and implement solutions that free up the sales team across 43 states to focus on serving customers.” Matthew’s job also includes implementing a playbook so that 1-800-GOT-JUNK? can continue to rapidly grow and “to scale our national business while staying consistent in our message, maintaining our service levels and delivering on customer expectations.”

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25 Years Later and Still Going Strong - Chain Store Maintenance

The Fixx, Contractor, spotlight

by Juliette Dickens  May 03, 2016

No matter the day, no matter the weather, Maryclarie McCarthy is one very busy lady. She’s Manager of Operations for Chain Store Maintenance (CSM), which specializies in facilities services for the retail, restaurant, and lodging industries. CSM started in 1991 with the mission to perform minor repairs in major cities. Twenty-five years later, CSM has performed more than 500,000 jobs in practically every city in the United States, Canada, and Puerto Rico.

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