National Restaurant Chain Ovation Brands Gains Increased Operational Visibility While Slashing Costs

ROI, Case Studies, Brand Uptime, Contractor Management, Restaurant

by David Markowitz  Dec 04, 2014

All restaurants face the challenge of maintaining their locations in clean, proper operating conditions while keeping costs under control. New locations are opened, existing ones are remodeled and all face high customer foot traffic and constant, regular service demands that can put a continual strain on staff, facilities and equipment.

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Rhodes Report - July Edition

Metrics, ROI, Rhodes Report, Business Intelligence, Contractor Management

by Kristen Rhodes  Jul 31, 2014

Welcome to my first Rhodes Report! As I mentioned, my goal is to make sure you are getting the most out of the ServiceChannel platform along with our team's industry knowledge to succeed in your role. Part of this is to share innovative approaches, new features and best practices I think you can benefit from as well as share with your management.

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Facilities Industry Makes Big Stride in Leveraging Data

Metrics, ROI, Business Intelligence, Facilities Management

by Siddarth Shetty  Jul 23, 2014

Our industry in the past has had a lot of gut decision making because facilities managers and contractors didn’t have a user-friendly platform where they could access data and information insights in an easy-to-understand visual format. Plus, taking the time to do this every day was not practical and could be quite frustrating - we have all been there. With ProView, ServiceChannel has now taken the facilities management industry to a whole new level. Service information that was always present and captured is now being made readily available to both facilities managers and their contractors, in a way that applies to their business. FMs can now make data driven decision in a matter of seconds!

Result: Over 100,000+ report executions with over 80% client adoption
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Chain Store Age: Retail ROI REPORT

Metrics, ROI, Brand Uptime, In The News, Retail

by Jordan Moskowitz  Jul 07, 2014

Chain Store Age Q&A with Andy Brabender, VP Sales, ServiceChannel

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Global Retailer Closes the Gap on R&M Spend by 30%

ROI, Customers, Case Studies, Retail

by Dylan  Jun 18, 2014

Scores of multi-site companies have benefited from deploying ServiceChannel’s facilities management platform across their organizations. While we’ve seen successes from retailers of every type, restaurant chains, convenience store chains, financial services establishments, supermarkets, etc., there are both common threads and unique aspects with each of our clients.

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When it Comes to Keeping America’s Convenience Stores Running Smoothly, the Old Way is in the Way

ROI, Convenience Store

by ServiceChannel News  Jun 28, 2013

The convenience store (or “c-store”) industry, with approximately 150,000 locations across the US, serves more than 160 million customers every day. (Source: NACS web site) Consumers from every demographic visit c-stores for fuel, beverages, food and more.

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