You Get What You Ask For: Bloomin’ Brands Demonstrates Value of Open Communications and Collaboration with a Service Automation Vendor

Customers, Restaurant, Service Automation

by Kristen Rhodes  Mar 08, 2018

It almost goes without saying that the software industry is in a golden age of innovation and advancement. The phrase “software is eating the world” exemplifies the pace and the scale of change that software is still undergoing, which has pervasive impact for just about every industry out there.

Modern software operates in a never-ending innovation cycle defined by continuous development and delivery. The most innovative companies today strive to use software in their operations more strategically, which includes taking advantage of new levels of automation and efficiency that are now widely available.

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[WEBINAR] Benihana’s Recipe for FM Success: Best Practices in Managing a Multi-Brand Restaurant Chain

Restaurant, Facilities Management

by David Lim  Sep 18, 2017

Ever wonder how a restaurant with over 100 locations manages its facilities management program across multiple brands in multiple regions? We recently participated in an exclusive webinar hosted by FacilitiesNet with multi-brand restaurant chain Benihana (known for its innovative hibachi, sushi and fusion restaurant chains).  

The informative session featured facilities management veteran, James (Jim) Mouland from Benihana and ServiceChannel thought leader David Markowitz. The pair discuss key elements of Benihana’s successful facilities program and best practices applicable to FMs anywhere.  

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SendaGuy Now Debuts Mobile App for NYC Restaurants at Taste Talks’ Future Food Expo

Press Releases, Restaurant

by ServiceChannel News  Sep 19, 2016

Company calls new mobile app the ‘Uber’ of restaurant repairs

WILLIAMSBURG, NEW YORK, September 15, 2016 -- ServiceChannel's SendaGuy Now, seeking to revolutionize the way independently owned restaurants in New York City request and receive repair & maintenance services, showcased its platform at the Taste Talks Future Food Expo which took place at the Wythe Hotel in Williamsburg, Brooklyn on Saturday, September 10thand Sunday, September 11th.

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ServiceChannel to Exhibit at the 2016 RFMA Annual Conference

Press Releases, Restaurant, Events, Mobile, Analytics

by ServiceChannel News  Mar 14, 2016

Company to Showcase Enterprise Mobility, Analytics and Service Automation
for Chain, QSR and Franchise Restaurants

NASHVILLE, TN. – March 14, 2016 (Booth 608) -- ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that it will be exhibiting at the Restaurant Facilities Management Association (RFMA) annual conference, the largest gathering of restaurant facilities professionals and solution vendors.

Dates: March 13 - 16, 2016
Venue: Gaylord Opryland Resort & Convention Center
Booth: #608

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Top Five Facilities Management Events Not to Be Missed in 2016

Restaurant, Retail, Convenience Store, Facilities Management, Company, Events

by Yerum Chun  Feb 22, 2016

However you're involved in the facilities management industry - whether you're responsible for maintaining facilities for a particular organization such as a retail brand, chain of restaurant or convenience stores, or interested in more broad based FM applications and products, there are a number of events this year to fill your calendar.

Here are five facilities management events, shows, and conferences in the first half of 2016 that we like for their educational and networking opportunities.

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Facilitating ‘FM’ Goodness at Zoe's Kitchen

Customers, Restaurant

by David Markowitz  Jan 20, 2016

When you’re hungry, where do you go for ‘goodness?’  If you want to experience the ways the Mediterranean lifestyle inspires goodness, then you’ll want to be sure to visit Zoe’s Kitchen.  Its motto of “Delivering goodness from the inside out,” is a philosophy in evidence across 164 restaurants in 17 states.

Zoe’s style of healthy living and healthful eating was featured in the January 2016 issue of Facilitator Magazine, The Official Magazine of the Restaurant Facility Management Association.  The feature highlights Zoe’s lifestyle approach for both its customer base as well as its own employees.

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Fast-Growing Philz Coffee Reinvents Its Facilities Management Operations with ServiceChannel

Customers, Press Releases, Restaurant

by ServiceChannel News  Dec 09, 2015

Service Automation Delivers ‘Night and Day’ Improvements in Analytics,
Work Order Efficiency and Asset Management

New York, Dec. 9, 2015 - ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Philz Coffee successfully deployed its solution company-wide in order to gain better visibility and improve efficiency of its facilities maintenance operations in the face of rapid corporate expansion.

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‘wichcraft Creates ‘Happier Stores’ through ServiceChannel Service Automation

Customers, Press Releases, Restaurant, Facilities Management

by ServiceChannel News  Nov 10, 2015

SaaS Platform Provides Hand-Crafted Sandwich Chain with Unprecedented Insights
and Operational Efficiencies in Facilities Maintenance

NEW YORK, Nov. 10, 2015 – ServiceChannel today announced that ‘wichcraft, a New York-based hand-crafted sandwich chain that Conde Nast Traveler named as one of the world’s best, recently deployed its leading SaaS service automation platform for facilities managers and contractors as part of a company-wide effort to streamline its facilities maintenance and enable its employees to focus on delivering higher levels of customer service.

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4 Best Practices Innovative Restaurant Chains Follow to Manage Facilities Expenses...And You Don’t!

Contractor Management, Restaurant, Best Practices

by Dave Perry  May 06, 2015

Many of the best and brightest restaurant chains have deployed the latest FM software tools to automate their demand service & maintenance management processes.  The result: enhancing overall efficiencies, reducing costs, and gaining operational and financial visibility into historically unmanaged data.  

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The Mobile Work Order Management Tool That Drives Restaurants’ Bottom Line

Restaurant, Mobile

by Daniel Van Kruiningen  Apr 02, 2015

Let’s all admit it; repairs are a real pain.  In the busy world of restaurant operations, the key to success is to keep your eyes and ears on your employees and customers.  It’s hard enough to do this job when all cylinders are firing as they should.  When something breaks, or needs repair or fixing, it can throw a real wrench into the spokes.  Mobile apps paired with facilities management technology can often be the solution.

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What Were the Hot Topics at Restaurant Facility Management Association's 2015 Conference

Contractor Compliance, Restaurant, Events

by Jordan Moskowitz  Feb 23, 2015

Given we’re back in the frozen tundra of the northeastern part of the country, we’re of course still looking fondly at our recent trip to San Diego for the Restaurant Facility Management Association's Annual Conference.  We had a great time meeting lots of customers, partners and fellow FM professionals but before it gets too late, we wanted to share what we feel were the big takeaways from this year’s event.

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National Restaurant Chain Ovation Brands Gains Increased Operational Visibility While Slashing Costs

ROI, Case Studies, Brand Uptime, Contractor Management, Restaurant

by David Markowitz  Dec 04, 2014

All restaurants face the challenge of maintaining their locations in clean, proper operating conditions while keeping costs under control. New locations are opened, existing ones are remodeled and all face high customer foot traffic and constant, regular service demands that can put a continual strain on staff, facilities and equipment.

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Ruby Tuesday Selects ServiceChannel as Restaurant Facilities Services Management Platform

Customers, Press Releases, Restaurant

by ServiceChannel News  Jun 25, 2013

Restaurant chain to leverage single technology platform for repair and maintenance across 750 locations

ServiceChannel, the leading facilities services management platform, today announced that Ruby Tuesday, Inc. (NYSE: RT) has chosen its technology to streamline facilities management across its 750 locations throughout the United States.

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ServiceChannel Customer Spotlight Panda Restaurant Group at RFMA

Customers, Restaurant, Events

by ServiceChannel News  Apr 12, 2013

This year at the RFMA 2013 Annual Conference, Roger Goldstein spoke on a CMMS panel about his experiences with ServiceChannel. As the Facilities Director of Panda Restaurant Group, a ServiceChannel customer, Roger relies on ServiceChannel’s facility repair and maintenance solutions and gives great insight into Panda Restaurant Group’s success with ServiceChannel.

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CraftWorks Restaurants & Breweries Selects ServiceChannel to Manage Facility Services and Control Costs

Customers, Press Releases, Restaurant

by ServiceChannel News  Mar 11, 2013

Single technology platform to allow CraftWorks to focus on “every guest, every time”

ServiceChannel, the market leader in facility service management solutions, today announced that CraftWorks Restaurants & Breweries Inc. has chosen its technology platform to streamline its facility management processes across its 140 locations including its largest brands, Old Chicago, Gordon Biersch Brewery Restaurants and Rock Bottom Restaurant & Brewery.

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