ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management, Offering Unprecedented Innovation

Press Releases, Technology, Product

by ServiceChannel News  Apr 13, 2017

Transformative solution leverages big data and machine learning to automate decision making

NEW YORK – April 13, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers. ServiceChannel’s Decision Engine revolutionizes how facilities managers interact with their data through powerful prescriptive analytics and historical data in the service workflow, resulting in faster and smarter decision making.

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Bringing Business Intelligence to the Facilities Community

Product, data, Membership, IoT

by Juliette Dickens  Dec 27, 2016

The ISM 7-Counties Chapter hosted ServiceChannel’s Sid Shetty, VP, Marketplace Strategy & Experience, for a presentation on Leveraging Business Intelligence: How Empowering Business Users Creates a Competitive Edge.

Traditionally, facilities managers in the retail space have relied purely on experience and subject matter expertise to make decisions. In today’s competitive environment, it has become increasingly important to use business intelligence (BI) to gain a competitive advantage through data-driven decision making. To truly benefit from BI, enterprises must leverage all data through advanced analytics in a way that hides the complexity and empowers the business user.

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3 Simple Tricks Facilities Managers Know to Get More Done with FM Mobile Apps

Mobile, Product, Best Practices

by David Markowitz  Nov 18, 2015

Not only is everyone online all the time but everyone’s on their phone or tablet all the time.  Work or play, it’s simply what we all do.  (Given our own statistics, there’s about a 40% chance you’re reading this post on your mobile device!).  But smart facilities managers (FMs) know there’s more to being ‘mobile’ on the job than simply checking emails or IMs 24x7 - let alone being distracted by Facebook.

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Facilities Managers Dive Deep into FM Software Best Practices

Customers, Company, Events, Mobile, Product

by Jordan Bergtraum  Oct 13, 2015

At our recent User Group before the PRSM Mid-Year Conference, we had an exciting and engaging meeting with over 35 of our clients. We discussed our recent product enhancements, new product offerings and some of our plans for the future. This included mobile FM apps, invoicing, an actionable homepage, asset management and proposal decision support, just to name a few.

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ServiceChannel Accelerates Company Momentum with Record Revenue Growth, Customer Acquisition, and R&D Expansion

Customers, Press Releases, Company, Product

by ServiceChannel News  Sep 10, 2015

Company Leading the Transformation of Facilities Management and Contracting through Cloud-Based
Marketplace and Mobile-Enabled Service Automation

SCOTTSDALE, AZ, Sept. 10, 2015 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced record results for key areas of its business through the first half of 2015 including revenue, bookings, customer acquisition rate and the volume of invoices processed, which now exceeds $4 billion on an annualized basis.

The company also doubled its R&D investments compared to the same period in the previous year, in order to extend its technology leadership in the service automation industry for facilities repairs and maintenance. To date in FY15, ServiceChannel has launched a number of new products and services designed to make customers even more efficient and productive such as:

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ServiceChannel Mobilizes Service Automation With New, 'On-the-Go' Capabilities

Press Releases, Mobile, Product

by ServiceChannel News  Aug 17, 2015

Enhanced Mobile App Now Available on Apple and Android Devices to Accelerate
Facility Manager-to-Contractor Collaboration

NEW YORK, August 17, 2015 - ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today launched a new version of its mobile app that enables its customers to create, search, assign and resolve repair and maintenance service orders more quickly and more efficiently using mobile devices such as iOS and Android smartphones and tablets.

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Simplified Product Names & Good Reads: Rhodes Report [Feb Edition]

Rhodes Report, Business Intelligence, Product

by Kristen Rhodes  Feb 18, 2015

As you may already know, our development team’s been hard at work on improving the ServiceChannel platform, with usability being one major area of focus.  In particular, we have updated and simplified the user interface (UI), making it easier to navigate.  We’ve incorporated a lot of your feedback already and plan to continue doing so while building out further enhancements.

In addition, in an effort to better tie our terminology to our product capabilities and value, there  have been a few name changes to some of our products and modules (in conjunction with the user interface update).

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