New Investment Signals a New Era for Facilities Management and Service Automation - NewsChannel, May

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  May 15, 2017

NEW YORK – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach.

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ServiceChannel Helps Flywheel Sports Streamline Its Facilities Management Operations - NewsChannel, April

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Apr 17, 2017

ServiceChannel announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

This most recent implementation was at Flywheel Sports, a popular indoor cycling brand with over 40 studios throughout the United States and plans for continued growth. Since deploying ServiceChannel’s software platform, the Flywheel facilities management team is now empowered with cross-functional sharing of operational data, knowledge and best practices across the company in order to make timely and data-driven decisions on matters such as “fix or replace” or “in-house or outsource.”

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Under Armour Team Achieves 'Full Circle Accountability' with Vendors - NewsChannel, March

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Mar 15, 2017

Under Armour (NYSE:UA, UA.C), the originator of performance footwear, apparel and equipment, revolutionized how athletes across the world dress. Designed to make all athletes better, the brand's innovative products are sold worldwide to athletes at all levels, including at 168 owned & operated stores in North America. Before deploying ServiceChannel, Under Armour’s facilities management process was largely a “pen-and-paper” operation, creating major issues for the 2-person FM team responsible for the owned & operated stores in North America. 

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Bloomin' Brands Isn't Just Blooming, It's Booming with the Help of ServiceChannel - NewsChannel, February

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Feb 02, 2017

Customer Spotlight

Bloomin' Brands Isn't Just Blooming, It's Booming.

Over 30 years, the Tampa-headquartered company has grown to become one of the world's largest casual dining companies with approximately 100,000 team members and close to 1,500 restaurants throughout 48 U.S. states, Puerto Rico, Guam, and 22 countries. Bloomin’ Brands started out with Outback Steakhouse and has expanded to include Carrabba’s Italian Grill, Bonefish Grill, and Fleming’s Prime Steakhouse & Wine Bar.  As Director of Facilities, Jon Ahrendt is responsible for repair and maintenance, reactive capex , and energy use.

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UK's Largest Book Retailer Improves Transparency and Reduces Costs with ServiceChannel - NewsChannel, January

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Jan 16, 2017

Waterstones evaluated five different platforms before choosing ServiceChannel’s Service Automation solution because of its superior analytics and reporting that would help the FM team generate better insights into its operations. These insights were essential in helping the Waterstones team take the reins back of its FM program.

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Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon - NewsChannel, December

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Dec 01, 2016


Customer Spotlight

Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon

Joel Elsea, Director of Facilities at Curo Financial Technologies, possesses keen management sensibilities, has an entrepreneurial streak, and is a “40 Under 40 Award” recipient. Among Joel’s many responsibilities at Curo Financial Technologies, he is in charge of all facilities department personnel, as well as the budgeting, planning, and scheduling of all facilities maintenance. Curo Financial Technologies is the top short-term consumer lending company in the United States and Canada and operates under a number of brands, including Speedy Cash, Rapid Cash, Cash Money, LendDirect, Opt+, and WageDayAdvance. Company store standards are set high at Curo: “to offer financial and loan services in a safe, clean, and professional environment.”

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Eyemart Express Finds Transparency at Every Level of Service Management - NewsChannel, November

Customers, Company, NewsChannel

by ServiceChannel  Nov 01, 2016

Customer Spotlight

Eyemart Express Finds Transparency at Every Level of Service Management

Here’s looking at you! At Eyemart Express, that’s not just a phrase, it’s how they do business. Their mission at Eyemart Express is to provide affordable, high-quality, prescription eyewear in as little as 30 minutes. After 25 years, the company has become the nation’s eighth-largest optical retailer with 162 locations across 34 states under four brand names: Eyemart Express, Eyewear Express, Vision 4Less, and Visionmart Express.

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wagamama Avoids Surprise Calls by Using ServiceChannel - NewsChannel, October 2016

Customers, Company, NewsChannel

by ServiceChannel  Oct 04, 2016


Customer Spotlight

wagamama Avoids Suprise Calls by Using ServiceChannel

What’s not to love about a company whose motto is “From bowl to soul”? wagamama is growing rapidly across the United States, offering positive eating for positive living with dishes inspired by the food of Asia. Justin Haapala is a senior accountant for wagamama, but his role extends beyond income statements and ledgers.  As Justin puts it, “Success in my job goes far beyond numbers — it is the ability to help find solutions to any aspect of the business, whether that's talking with lawyers, maintaining our facilities management program, or negotiating contracts.” 

Watch Justin explain what transparency means to his everyday business operations.

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Cole Haan Begins Every Day and Ends Every Night with ServiceChannel - NewsChannel, September

Customers, Company, NewsChannel

by ServiceChannel  Sep 06, 2016


Customer Spotlight

Cole Haan Begins Every Day and Ends Every Night with ServiceChannel 

Eric Korth is an industry veteran. He recently took his expertise to Cole Haan, the global lifestyle brand with a focus on men's and women's footwear and accessories. Cole Haan has been around since 1928, but Eric has been with the company for just a few months. As a Retail Facilities Manager, Eric is responsible for the physical structure and workings of all Cole Haan stores throughout the United States and Canada. 

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Transparency Drives Visibility for O2 Fitness, NewsChannel, August

Customers, Company, NewsChannel

by ServiceChannel  Aug 02, 2016


Customer Spotlight

ServiceChannel Energizes Internal Facilities Team at O2 Fitness

O2 Fitness, headquartered in Raleigh, NC, prides itself for being able to provide its members with highly tailored programs and services based on their specific fitness goals. The company’s facilities maintenance team, however, was challenged to maintain high levels of service excellence using its legacy CMMS, which included minimal levels of work order tracking, lack of transparent reporting and inconsistent user experiences. 

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Learn How Transparency Drives Efficiency for L'Occitane - NewsChannel, July

Customers, Company, NewsChannel

by ServiceChannel  Jul 05, 2016


Customer Spotlight

Transparency Drives Efficiency for L'Occitane

L’Occitane International leads the world in natural ingredient-based cosmetics and well-being products with its five brands: L’Occitane en Provence, L’Occitane au Brésil, Melvita, Le Couvent des Minimes and Erborian. L’Occitane products are available in more than 3,000 free-standing boutiques and department stores across the globe. Sarah Skelly, Regional Manager for Boutique Care North America, is responsible for facilities in the United States and Canada.

Sarah runs a lean operation. It’s no surprise then that Sarah’s utmost definition of success is based on efficiency. “Efficiency in my day-to-day is making sure the work is properly completed at stores. I reach out to stores on what’s happening behind the scenes and ensuring low impact on the stores’ daily activities when work is being completed,” says Sarah.

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See How Transparency Drives Performance for Louis Vuitton and ServiceChannel

Customers, Company, NewsChannel

by ServiceChannel  Jun 07, 2016


For You, About You

New Brand - Think Transparency

We are thrilled to unveil the updated branding for ServiceChannel and wanted you to be among the first to know about a new series of educational and best practices events we're hosting.

As part of some recent market research and extensive interviews with clients, contractors, industry visionaries, and employees, it became exceedingly clear that the goal of "increased transparency" was the most important, most impactful, and most desired value that a solution like ServiceChannel could deliver.

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Columbia Sportswear Hails ServiceChannel 'User-Friendly'- NewsChannel, May 2016

Customers, Company, NewsChannel

by ServiceChannel  May 02, 2016

Customer Spotlight

Columbia Sportswear Hails ServiceChannel 'User-Friendly'

Being an industry leader in outdoor apparel and products for more than 70 years takes a certain kind of toughness and passion. As Retail Facilities Manager, Roger Hernandez oversees the maintenance and repairs of Columbia’s retail stores and showrooms, which showcase the brand’s market-leading apparel and accessories. Roger helps Columbia’s store managers maintain the appearance and functionality of their stores by tracking facilities tickets so the managers can focus on sales.

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XpresSpa Uses ServiceChannel to Find Contractors.. Even at the Airport! - NewsChannel, April 2016

Customers, Company, NewsChannel

by ServiceChannel  Apr 01, 2016

Customer Spotlight

XpresSpa Uses ServiceChannel to Find Contractors.. Even at the Airport!

If you’ve been in an airport recently, you’ve probably either been in or passed by an XpresSpa. With 50 locations in the United States and worldwide, XpresSpa has grown rapidly to service millions of travelers since its launch in 2003. XpresSpa delivers the complete spa experience: from full body massages to mani-pedis to facials, along with the company’s own branded line of luxury travel products and accessories. As National Facilities Manager, Candice Rivera is responsible for ensuring that every XpresSpa location is safe and atheistically pleasing, all while staying in budget.

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EXPRESS Talks Mobile at the Mall - NewsChannel, March 2016

Customers, Company, NewsChannel

by ServiceChannel  Mar 01, 2016

Customer Spotlight

EXPRESS, Inc.


Ask any mall-going teen or young adult about Express, Inc., and they’re likely to say they have at least one piece of Express’ fashion apparel in their closet. With
more than 600 retail and factory outlet stores across the United States, Canada, and Puerto Rico, most in high-traffic shopping malls and centers, Express is a fashion mainstay.  Charles (Chuck) Carroll is one of Express’s two zone facilities managers, with the responsibility of managing 330 locations. 

Chuck measures success by a few barometers. The first is budget allocation. According to Chuck, “In the past year we have performed a couple of RFP’s that were successful in freeing up some budget money for other projects that we could not get capital money for. This creative budgeting is a way of life in facilities.” The other measure is customer satisfaction.  “Our customer, store managers, and field leadership need to be satisfied with our work to have any measurable success. Over the past two years we have worked closely with our field teams to identify maintenance and repair weaknesses and address them. We also have created stretch goals for our team so that we can surpass what we know now as our current ‘success level.’”

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Barnes & Noble Prefers Silence - Learn Why - NewsChannel, February 2016

Customers, Company, NewsChannel

by ServiceChannel  Feb 04, 2016

Big Sky Technologies Joins ServiceChannel Team!

ServiceChannel announced it has acquired Big Sky Technologies, Inc., a San Diego-based, privately held company with a facilities maintenance and operations SaaS solution specializing in serving multi-location retail, restaurant and other geographically distributed organizations.

The combined resources and talent of ServiceChannel and Big Sky will provide broader choices for facilities departments in retail, restaurant and other distributed enterprises, while the joint development efforts will accelerate technology and new product enhancements. This will help ServiceChannel better serve its customers across 63 countries who are conducting millions of facilities management transactions and managing billions of dollars in invoices on the ServiceChannel platform each year. 

 

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The Heat Is On! - NewsChannel, January 2016

Customers, Company, NewsChannel

by ServiceChannel  Jan 04, 2016

Customer Spotlight

CorePower Yoga

Denver-based CorePower Yoga is taking the yoga industry by storm. With more than 130 studios, CorePower has a studio from Tempe, Arizona to Philadelphia, Pennsylvania to Honolulu, Hawaii. As Director of Facilities, Brian Peoples is responsible for putting together the programs and processes that take care of all the company’s financial needs from a facilities perspective. As Brian says, “Facilities Management allows studio managers to focus on growing their business and tending to the needs of our yoga instructors as well as their students.” Brian’s goal: to build one of the top facilities programs in the country. As they say in the yoga studio, this is a good place to take a deep breath and exhale.

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How one Employee Learns a Customer's Business - NewsChannel, December 2015

Customers, Company, NewsChannel

by ServiceChannel  Dec 03, 2015

Employee Spotlight

Meet Pasquale Magneri

Solutions Specialist on the Implementation Services Team  

Pasquale Magneri is fairly new to the ServiceChannel. As he puts it, ”I have been with the company for an amazing one year and eight months.” His personality lights up a room as much as his smile. Pasquale is definitely a people person and his job is to work closely with ServiceChannel’s clients during the implementation process to get them up and running using the ServiceChannel platform. As Pasquale notes, ”I learn the client’s business process and rules and ensure that the service automation reflects their wants and needs.” But Pasquale is not alone in this endeavor. “I, of course, am nothing without my team. The implementation family, Shari Johnson, Michele Burke, Michael Rivisto, Carl Bubeck and Kaitlyn Amundseni. Every single one of them supports me, and I them, as we are working together with our clients.”

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Launching This Month - ServiceChannel University (SCU) - NewsChannel, November 2015

Customers, Company, NewsChannel

by ServiceChannel  Nov 05, 2015

 

Customer Spotlight

ServiceChannel Cares

In the spirit of Thanksgiving, ServiceChannel reflects on our partnerships with clients who bring real value to their communities and consistently make an effort to make the world a better place. We proudly support our customers, contractors, and industry associations who promote social responsibility.

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It's Almost Scary - NewsChannel, October 2015

Customers, Company, NewsChannel

by ServiceChannel  Oct 06, 2015

NewsChannelLogo

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Employee Spotlight 

So Much In Common, It’s Almost Scary
(Halloween edition!)

As we recognize our SC Client Services Managers who have so much in common, we can’t help but think: is this some Halloween prank? AJ Steele and Lori Hazelton have been ServiceChannel colleagues for five and half years each. Both started on the same day, different coasts of the U.S. and have since grown to become great working partners and close friends. Before becoming Client Services Managers, both were AE’s for four and half years and in that time gained knowledge of all ServiceChannel products.

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