What Every Facilities Manager Should Do Now: Roofing & Building Infrastructure Checks

Facilities Management, Mobile

by David Markowitz  Jul 06, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we explored the powerful benefits from enabling contractor-initiated work orders.  Rather than always waiting for an issue to be reported and then for your vendor to make a trip on site, efficient FMs enable their vendors to create a work order on the spot when an issue is identified, within appropriate limits and constraints.  This gets problems, particularly those that occur unexpectedly and/or off-hours resolved faster and more cost effectively.

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What Facilities Managers Need to Know: The Rise of Mobile FM Software

Facilities Management, Mobile

by David Markowitz  Feb 27, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not an industry that hasn’t gone mobile, including facilities management.  Companies today can enter work orders via mobile devices, check issue statuses, validate when contractors check-in via GPS, conduct on-site facility audits and more.  If you’re not running a mobile-based FM program, you should be.

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ServiceChannel Updates Site Audit Manager to Deliver Unprecedented Transparency and Actionable Insights for Facilities Inspections

Press Releases, Mobile, Software

by ServiceChannel News  Sep 29, 2016

Simplified Mobile User Experience Enables Speedier Facilities Audits, Safety Inspections, New Store Walkthroughs and Visual Merchandising

NEW YORK – Sept. 29, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced the newest version of its Site Audit Manager application designed to capture standardized facilities condition data while on-site using mobile devices, empowering facilities managers to make more informed budgeting decisions and monitor location condition trends – all fully integrated with their work order creation process.

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ServiceChannel to Exhibit at the 2016 RFMA Annual Conference

Press Releases, Restaurant, Events, Mobile, Analytics

by ServiceChannel News  Mar 14, 2016

Company to Showcase Enterprise Mobility, Analytics and Service Automation
for Chain, QSR and Franchise Restaurants

NASHVILLE, TN. – March 14, 2016 (Booth 608) -- ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that it will be exhibiting at the Restaurant Facilities Management Association (RFMA) annual conference, the largest gathering of restaurant facilities professionals and solution vendors.

Dates: March 13 - 16, 2016
Venue: Gaylord Opryland Resort & Convention Center
Booth: #608

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To 2016 and Beyond!  7 Trends That Will Impact Facilities Management Next Year

Facilities Management, Mobile, Analytics

by David Markowitz  Dec 17, 2015

2015 was not only an exciting year for ServiceChannel but one that saw more advances across the facilities management sector.  The FM field continues to evolve over a number of strategic, tactical, human and technological factors.

With a highly experienced team with hundreds of years in the FM field serving a wide array of customers, we get a pretty good sense of what the marketplace wants and where it’s going.  Our insights come from those with a long history of successfully deploying FM technology like retailers and restaurant chains to those now realizing similar benefits like healthcare, property management and transportation/logistics operations.

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3 Simple Tricks Facilities Managers Know to Get More Done with FM Mobile Apps

Mobile, Product, Best Practices

by David Markowitz  Nov 18, 2015

Not only is everyone online all the time but everyone’s on their phone or tablet all the time.  Work or play, it’s simply what we all do.  (Given our own statistics, there’s about a 40% chance you’re reading this post on your mobile device!).  But smart facilities managers (FMs) know there’s more to being ‘mobile’ on the job than simply checking emails or IMs 24x7 - let alone being distracted by Facebook.

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Facilities Managers Dive Deep into FM Software Best Practices

Customers, Company, Events, Mobile, Product

by Jordan Bergtraum  Oct 13, 2015

At our recent User Group before the PRSM Mid-Year Conference, we had an exciting and engaging meeting with over 35 of our clients. We discussed our recent product enhancements, new product offerings and some of our plans for the future. This included mobile FM apps, invoicing, an actionable homepage, asset management and proposal decision support, just to name a few.

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ServiceChannel Turns up the Facilities Management Heat in Arizona

Customers, Retail, Company, Events, Mobile

by ServiceChannel News  Sep 17, 2015

Last week, ServiceChannel hosted our Fall User Group Meeting in Scottsdale, Arizona in conjunction with the PRSM Mid-Year Conference (the retail industry’s largest exhibition and educational event for facilities management). The User Group theme was “Next Generation” – driving innovation in retail facility management by delivering flexible, configurable solutions that address the needs of every segment of retail.

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Staying on Script: Summer Interns Learn Technology at ServiceChannel

Company, Mobile

by Jordan Moskowitz  Aug 18, 2015

This summer, we were fortunate to take part in a program called ScriptEd. The program pairs students from under-resourced schools with fundamental coding skills, with cool technology companies (like ServiceChannel!) for internships.

Joining us this summer was Nehal Patel and Kevin Farfan at our NYC office. We paired Nehal and Kevin with our Mobile Solutions Project Manager, Alex Aleshinskiy and Development Manager, Josh Greer. Together they worked on projects helping to develop their technical and professional skills including:

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ServiceChannel Mobilizes Service Automation With New, 'On-the-Go' Capabilities

Press Releases, Mobile, Product

by ServiceChannel News  Aug 17, 2015

Enhanced Mobile App Now Available on Apple and Android Devices to Accelerate
Facility Manager-to-Contractor Collaboration

NEW YORK, August 17, 2015 - ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today launched a new version of its mobile app that enables its customers to create, search, assign and resolve repair and maintenance service orders more quickly and more efficiently using mobile devices such as iOS and Android smartphones and tablets.

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The Mobile Work Order Management Tool That Drives Restaurants’ Bottom Line

Restaurant, Mobile

by Daniel Van Kruiningen  Apr 02, 2015

Let’s all admit it; repairs are a real pain.  In the busy world of restaurant operations, the key to success is to keep your eyes and ears on your employees and customers.  It’s hard enough to do this job when all cylinders are firing as they should.  When something breaks, or needs repair or fixing, it can throw a real wrench into the spokes.  Mobile apps paired with facilities management technology can often be the solution.

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No Snow: Delivering Quality Contracting Services with Mobile FM Software

Mobile, Contractor Services

by Bashir Abdallah  Mar 26, 2015

This is the first in a series of interviews with commercial contractors in the Fixxbook network about best practices, innovation and how contractors can best service their customers.  Whether you're hiring contractors to perform work for your locations or are a vendor yourself, we think you'll find some useful information to improve your own operations.

This winter, New England was faced with one of the highest snow accumulations in recent years.  This caused significant cost overruns for many companies despite proper planning for snow removal services.  We sat down with Neal Glatt of Case Snow Management (a Massachusetts-based Contractor) to talk about the challenges and opportunities of the snow removal industry as well as how mobile facilities management software helps support its business.

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Supply Chain Visibility, Mobile Site Audits: Rhodes Report [Nov/Dec Edition]

Rhodes Report, Supplier Management, Mobile

by Kristen Rhodes  Dec 15, 2014

Welcome to the latest edition of the Rhodes Report!  In previous issues, I've written about some innovative ways that you can do your job better with ServiceChannel, like the Contractor Scorecard and Savings Report.  I've also highlighted how ServiceChannel can reduce a number of risk factors facing your organization, particularly given all the data security breaches in the news.

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