ServiceChannel Broadens Analytics Suite with New Data Exploration Tools, Dashboards and Alerts

Metrics, Press Releases, Analytics

by ServiceChannel News  Mar 30, 2016

Analytics Premium Product Provides Greater Transparency and Visibility
Helps Facilities Managers Reduce Spend and Increase Quality of Service

NEW YORK– ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today further expanded its analytics and business intelligence offerings provide greater transparency and operational visibility to its customers.   The new offering enables customers to create reports tailored to their processes, add and explore their own data for actionable insights, as well as receive automated alerts when certain key performance indicators (KPIs) are met or exceeded.

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Service Automation for Facilities Management Becoming Increasingly Strategic for Urgent Care Providers

Metrics, Customers, Press Releases, Events, Urgent Care, Retail Healthcare

by ServiceChannel News  Apr 28, 2015

Deploying ServiceChannel for Retail Healthcare Creates Compelling Cost Savings, Competitive Differentiation and Better Patient Experience

CHICAGO, April 28, 2015 – ServiceChannel, the leading service automation platform for facilities managers and external contractors, today unveiled the results of a research project of the urgent care market that reveals how providers can better manage their growth, create competitive advantages and deliver enhanced experience for patients through a proactive, automated approach of their centers and clinics.

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Facilities Management Reports: Top Metrics for Both FMs & CFOs

Metrics, Business Intelligence, Facilities Management

by David Markowitz  Feb 19, 2015

You can’t turn anywhere without hearing something about data, and its growing importance to companies in every sector.  For many functional areas, data capture, analysis and FM reporting has long been an inherent part of the job.  But for others, moving to more of a data-centric mindset is somewhat new.

Whether the push has come from the top, via the CFO, or from the field, facilities management is one of those functions that’s been moving aggressively to use data to improve business decisions, cut costs and improve performance.  There are a number of operational metrics that facilities managers use to improve the quality of services they deliver.  But more FMs are now working closely with their CFO to track, analyze and make decisions based on a number of key financial measures from their facilities management program.

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Rhodes Report - September Edition

Metrics, Rhodes Report, Business Intelligence, Contractor Management

by Kristen Rhodes  Sep 15, 2014

Welcome to the latest edition of the Rhodes Report! My goal, as always, is to help you maximize the value of ServiceChannel within your organization through new features, best practices and innovative ideas. Our bottom line is to help you - and help your bottom line!

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Nike’s Innovative Approach to Facilities Management Data Featured in PRSM’s new 2015 Trends Report

Metrics, Customers, Business Intelligence, Retail

by David Markowitz  Sep 10, 2014

Hot off the press is the 2015 Trends Report from industry trade group PRSM (Professional Retail Store Maintenance) featuring a wide range of forecasts for various aspects of the Facilities Management Industry (don’t miss the Developing the Team of Tomorrow discussion on page 24). Also included in this report is an article highlighting Nike’s innovative approach to leveraging the wealth of repair and maintenance (R&M) data it captures on its contractor management platform.

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Rhodes Report - July Edition

Metrics, ROI, Rhodes Report, Business Intelligence, Contractor Management

by Kristen Rhodes  Jul 31, 2014

Welcome to my first Rhodes Report! As I mentioned, my goal is to make sure you are getting the most out of the ServiceChannel platform along with our team's industry knowledge to succeed in your role. Part of this is to share innovative approaches, new features and best practices I think you can benefit from as well as share with your management.

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Facilities Industry Makes Big Stride in Leveraging Data

Metrics, ROI, Business Intelligence, Facilities Management

by Siddarth Shetty  Jul 23, 2014

Our industry in the past has had a lot of gut decision making because facilities managers and contractors didn’t have a user-friendly platform where they could access data and information insights in an easy-to-understand visual format. Plus, taking the time to do this every day was not practical and could be quite frustrating - we have all been there. With ProView, ServiceChannel has now taken the facilities management industry to a whole new level. Service information that was always present and captured is now being made readily available to both facilities managers and their contractors, in a way that applies to their business. FMs can now make data driven decision in a matter of seconds!

Result: Over 100,000+ report executions with over 80% client adoption
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Measure Contractor Performance with Contractor Scorecard Reports

Metrics, Contractor Management

by Siddarth Shetty  Jul 17, 2014

For years diligent facilities managers have relied on their relationships with their strong contractor partners to ensure they’re getting the best service and prices. However, in today’s dynamic and competitive environment, this is not enough. Facilities managers and contractors need a tool to better manage themselves and ensure that contractors are meeting and exceeding their clients’ expectations. Since ServiceChannel released its Contractor Scorecard in February 2013, there have been more than 20,000 report executions between contractors and facilities managers.

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Chain Store Age: Retail ROI REPORT

Metrics, ROI, Brand Uptime, In The News, Retail

by Jordan Moskowitz  Jul 07, 2014

Chain Store Age Q&A with Andy Brabender, VP Sales, ServiceChannel

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ServiceChannel Launches New Contractor Scorecard to Deliver Industry Standard in Cost and Performance Tracking

Metrics, Press Releases, Business Intelligence, Contractor Management

by Jordan Moskowitz  Feb 14, 2014

NEW YORK -- FEBRUARY 11, 2014 - NEW YORK, NY ServiceChannel, the leading cloud-based facilities services management platform, today announced the release of its new contractor scorecard, called MyScorecard, with KPIs to its network of over 45,000 contractors. With this major release, part of the new ProView program powered by GoodData, ServiceChannel expects to help standardize service level expectations as well as KPIs used by the retail and restaurant industry to measure performance and track costs. Some of ServiceChannel's customers - which include major retailers in the US - who have had a sneak peak at the scorecard, have already expressed overwhelming support of this initiative and believe strongly in its potential.

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Cashier vs. the Compressor

Metrics, Customers, Business Intelligence, Convenience Store

by ServiceChannel  Aug 20, 2013

Here it is in mid-August and summer is winding down. But parts of the country are still seeing record high temperatures while other parts of the country are expecting Noah and his Ark to float on by. Summer is the time for heat and humidity. C-Store operators face two equally challenging tasks: Having a great team and having a great facility. You need both to service your customers.

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Cost vs. Performance: Finding the Happy Medium

Metrics, Business Intelligence

by Siddarth Shetty  Oct 25, 2012

by Sid Shetty, President, inGEAR - a division of ServiceChannel

Facilities teams have a key role to play in ensuring their stores get the best service possible at a price that fits their organization's R&M budget. To do this, they need to be given the right tools to view, spend, and perform.

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What's the Value of the InSite Report?

Metrics, Business Intelligence

by Siddarth Shetty  Aug 13, 2012

By Siddarth Shetty

ServiceChannel's major initiative to provide business intelligence reporting to all of its clients has resulted in the development of high level reports. One of them is the InSite Report. The whole idea behind InSite is to allow you to access your data in a way that makes sense so you can look at that information almost everyday and be prompted to take specific actions that day or week.

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