Did You Know That 'Software is Eating the Facilities Management World (and That’s a Good Thing)?'

In The News, Facilities Management, Technology

by David Markowitz  Mar 31, 2016

Managing the entire range of a multi-location company’s facilities is a trying task in the best of times. Organizations are facing a highly competitive environment in which to attract and retain customers. Add to this ever-demanding occupant and service requirements, increasing competitive pressures and always tightening-budgets, and it can seem like a never-ending task just to keep the lights on – literally and figuratively.

Read More

Chain Store Age: Beyond the Work Order: The New, Fully Integrated Model of Facilities Management

In The News

by Chain Store Age  Feb 04, 2015

Q&A with Varun Sawhney
Vice President, Business Development

Read More

Analyze This

In The News

by Jordan Moskowitz  Sep 15, 2014

Nike manages data to provide more opportunities for strategic thinking

Read More

Chain Store Age: Retail ROI REPORT

Metrics, ROI, Brand Uptime, In The News, Retail

by Jordan Moskowitz  Jul 07, 2014

Chain Store Age Q&A with Andy Brabender, VP Sales, ServiceChannel

Read More

First European Retailer Roundtable held in Paris

In The News

by Jordan Moskowitz  Jun 21, 2014

By PathToMax

Read More

ServiceChannel and GoodData Model Cloud Business Intelligence

Business Intelligence, In The News

by ServiceChannel News  Feb 18, 2014

by Jelani Harper

DATAVERSITY™ has published a number of articles in the past few months indicating that the Cloud is an increasingly viable option for Business Intelligence(BI) and Big Data analytics.

Read More

The Value of CMMS in Retail Business Decisions

Business Intelligence, In The News, Retail, Facilities Management

by ServiceChannel  May 30, 2012


As seen in MayJune 2012 Issue of PRSM Magazine

By Sid Shetty, President, inGEAR Business Analytics, a division of ServiceChannel

When PRSM launched its benchmarking initiative over a year ago it was evident that the facilities industry was moving away from being reactive, only concerned with fixing an issue at the store, to being proactive. The industry as a whole understands that it's not enough for your last service call to have met all expectations. Managers are now very much interested in and expected to keep the big picture in mind. Today's Facility Manager is a business manager focusing on solutions that will keep operations running smoothly at the location level while reducing dollars spent at the company-wide level. Such a task needs analytics powered by a continuous supply of rich and valuable information that is available on demand. So here's the million dollar question; how does one increase service levels, decrease costs and then go a step further and report on how well the department is doing? Well that's where today's CMMS (Computerized Maintenance Management System) powered by business intelligence comes into play.

Read More

Check out our newest Ebook:
What Every FM Should Do Now Ebook
Download the Free Ebook