Choosing Between In-House Maintenance vs. Third-Party Vendors

Contractor Management, Field Service Management

by Greg Wilson  Mar 09, 2017

ServiceChannel has become increasingly aware that many of our customers have been investing more and more into in-house maintenance technicians, rather than completely relying on third party service providers and contractors. These companies have efforts of varying sizes and scopes, with many using a hybrid model by only bringing a portion of their service calls in-house. Whichever model is considered - all in-house, hybrid in-house and third party, or only third party - the following factors come into play.

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