Not Just for Farmers Anymore - Don’t Miss the ‘Facilities Managers Almanac’

Facilities Management, Technology

by David Markowitz  Apr 10, 2018

When livelihood is dependent on planting schedules, productive crops and weather impact, a resource like the the Old Farmer’s Almanac is a must have.  But when your professional and corporate well-being relies on maintenance schedules, productive service providers and technology impact, you need a resource purpose-built for your own needs.

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“Department of One” Named 2018 Facility Executive of the Year

Customers, Facilities Management

by David Markowitz  Mar 07, 2018

We’re always excited to learn of the accomplishments, internal wins, and successes that our customers achieve.  Our customer success and account teams, who work closely with them, see first hand the benefits that many facilities management professionals bring to their organizations.

We enjoy sharing the best practices that they follow with their peers, and more broadly, through a number of FM case studies highlighting the results they’ve realized.  However, it’s particularly rewarding when a ServiceChannel client is recognized indepedently across the industry.

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A Guide to Choosing the Right Facilities Management Software for Convenience Stores

Convenience Store, Facilities Management

by Siddarth Shetty  Jan 16, 2018

Convenience stores are incredibly plentiful – the United States is home to 150,000 convenience store (“C-Store”) locations, meaning there is one for every 2,100 people. To stand out from their competition, facilities managers in the C-Store industry need to provide excellent customer experiences, keep up with evolving industry demands, and focus on safety and sustainability.

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Lessons Learned from the FM Trenches

Facilities Management

by Darryl Miedico  Jan 10, 2018

Moving into the new year, it is important to reflect on what we did well and where we can improve.  I’m one of the sales managers here at ServiceChannel, and I took the holidays to take stock in what was, generally speaking, a terrific 2017.  My team and I were fortunate to be able to grow, and help a lot of customers and prospects along the way.  This is just a short summary of where we did just that, and where I suspect we can do better in the coming year.

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Have To Outsource Your Facilities Management?  Here’s How To Do It

Facilities Management, Outsourcing

by Tom Buiocchi  Jan 02, 2018

Don’t Outsource.  But if you must, don’t compromise.  It doesn’t have to be sorcery any more!

Hello again.  We have been fairly pointed in our views on how much repair & maintenance savings and efficiencies are available across the facilities sector (and how our initial $20 billion(!) estimate wasn’t even high enough), then, why you shouldn’t have to trade off cost for quality within your FM program, and most recently, why outsourcing your facilities maintenance program is a bad idea.

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FM and Operations Run Better with Service Automation

Facilities Management

by Kristen Rhodes  Dec 19, 2017

In this third installment of the blog series examining ways that facilities managers can extend the value of service automation to internal peers (previously we covered Accounts Payable and IT areas), we look at the venerable Operations Department, which is the strategic function whose KPIs include efficiency, profits and losses (P&L) and return on investment (ROI).

The history of Operations is long and storied, going back to the Industrial Revolution in the 1800s. Technology has always played an integral role in the development of Operations department and it’s certainly true in the digital age with the advent of the Internet of Things, RFID, Big Data and so forth.

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Integration with Service Automation Pays Off for Accounts Payable and Facilities Management

Facilities Management

by Kristen Rhodes  Nov 30, 2017

This is the second in the series of blog posts examining ways that facilities managers can collaborate better with internal peers and external partners for the benefit of the whole organization. Our first post highlighted the best ways for the FM department to work successfully with its IT group.

In this post, we will look at how using service automation can help FMs and Accounts Payable (A/P) staff work better together for the common goal of processing vendor invoices and payments, which tends to improve their responsiveness and the quality of services delivered.

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Work Smarter, Not Harder: How Machine Learning Benefits Facilities Management

Facilities Management, Machine Learning

by Melissa Lane  Nov 03, 2017

AI and machine learning are often falsely portrayed in mass media as machines that take away jobs and outsmart humanity. In reality, advancements in machine learning have the potential to revolutionize business processes and decision-making, including how enterprises manage multiple locations and facilities.

For facilities management, machine learning is primarily used to get the most out of stored data. In this post, we will take a look at three of the ways facilities managers are using machine learning to improve processes and make better decisions:

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How Analytics Helps Facilities Managers Drive Success

Facilities Management, Analytics

by Siddarth Shetty  Oct 18, 2017

Facilities managers are tasked with the important task of keeping their locations safe and optimized for sales. The industry has found itself always trying to put out fires, thereby being very reactive and typically relying on gut decisions. This is not unlike many other industries, but times are changing and facilities managers are more data hungry than ever.

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It’s Not Too Late! Top Six Facilities Management Events To Attend in 2017

Facilities Management, Events

by Juliette Dickens  Oct 10, 2017

Whether you're responsible for maintaining facilities for a particular organization and looking for best practices, or are interested in learning more about the latest advances in facilities management software, there are still plenty of opportunities to attend a number of facilities management industry events being held in North America and Europe this year.

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How Facilities Management Improves Customer Experience

Facilities Management, Customer Experience

by Shawn Hilditch  Oct 06, 2017

The first full week of October is officially Customer Service Week and the ServiceChannel team couldn’t be more excited. The week was set out to celebrate the importance of customer service and customer experience, along with the people who continue to serve and support customers on a daily basis. 

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Attention Retailers & FM Professionals: We Found $20 Billion And It’s Yours

Facilities Management

by Tom Buiocchi  Oct 03, 2017

Are you a retail executive or facilities professional?  If so, we have something for you.

We know there's a lot of buzz about the retail and related sectors, and you’re working to transform your company to compete for the future.  We’d like to help – in fact, we recently found $20 billion and want to help you get your fair share (as I also highlighted recently in a LinkedIn post).

Joke?  No?  Tongue-in-cheek?  Not really.  Nope, this is real.  

In this post, we’ll try to outline our assumptions and the math behind this, let you know where “not” to look to find the money and suggest how you can ensure that you get yours.

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Top 7 Reasons You Can’t Miss Next Year’s ServiceChannel CONNECT User Group

Facilities Management, Facilities Manager

by Juliette Dickens  Sep 28, 2017

ServiceChannel’s CONNECT User Group conference was created to enlighten, inspire and educate attendees, and to 

help further grow and foster the ServiceChannel user community.  We’ve gotten great feedback from everyone who attended this year, who enjoyed the mix of information, education, networking and fun.

In case you missed us in Las Vegas, here are seven compelling reasons why you need to add this event to your 2018 schedule.

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Facilities Management Wins Big in Vegas at ServiceChannel CONNECT

Facilities Management, Facilities Manager

by Tom Buiocchi  Sep 22, 2017

Hello everyone - We just had our annual user group conference in Las Vegas last week, and I wanted to take a moment to again thank all of you who took time from your busy days and lives to come join us and share your thoughts and perspectives.

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[WEBINAR] Benihana’s Recipe for FM Success: Best Practices in Managing a Multi-Brand Restaurant Chain

Restaurant, Facilities Management

by David Lim  Sep 18, 2017

Ever wonder how a restaurant with over 100 locations manages its facilities management program across multiple brands in multiple regions? We recently participated in an exclusive webinar hosted by FacilitiesNet with multi-brand restaurant chain Benihana (known for its innovative hibachi, sushi and fusion restaurant chains).  

The informative session featured facilities management veteran, James (Jim) Mouland from Benihana and ServiceChannel thought leader David Markowitz. The pair discuss key elements of Benihana’s successful facilities program and best practices applicable to FMs anywhere.  

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Doubling Down on Facilities Management: Highlights from Day Two at ServiceChannel CONNECT

Facilities Management, Retail Facilities Management, Facilities Manager

by David Markowitz  Sep 13, 2017

As we covered in our User Group Day One recap from Las Vegas yesterday, we got off to a great start exploring the tremendous inefficiencies across the facilities sector (namely the $20 billion in fat and waste) and what one can do about it, the challenges and new approaches to take in the face of the market evolution and technology advances impacting the retail industry, the expanding universe of FM solutions offered through an array of new ServiceChannel partners, and a number of best practices and learnings shared separately by our Solutions team as well as restaurant client, Bloomin’ Brands.

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The Right Bet on Facilities Management: Highlights From Day One at ServiceChannel CONNECT

Facilities Management, Retail Facilities Management, Facilities Manager

by David Markowitz  Sep 12, 2017

Much of the facilities management world found themselves in Las Vegas this week at the ServiceChannel CONNECT User Group. The event brought together facilities and related professionals from a range of industries - from retail, restaurant, hospitality and convenience stores to fitness, financial services, storage and transportation, among others.

The annual event enabled ServiceChannel customers to learn about trends and new technologies, best practices and product improvements from the ServiceChannel team, industry experts and each other.  There was also plenty of time for peer-to-peer networking and of course, some fun.

We all know that what happens in Vegas...Well, we thought it’d be okay to share some of the highlights.

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How to Reduce Maintenance Spend with Facilities Management Software

Facilities Management, facilities management software

by Doug Ingraham  Sep 01, 2017

Reduction of repair and maintenance spend is a primary goal for facilities management teams across every industry because all businesses want to increase their ratio of revenue to output. As this can be a daunting task to accomplish, businesses need a system in place to help them achieve successful cost reduction.  

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What Can Machine Learning Do For Facilities Managers?

Facilities Management, IoT, Machine Learning

by David Lim  Aug 02, 2017

It’s incredible to see the strides of innovation within the facilities management industry. From the traditional pen-and-paper workflow to service automated software, one can only ask, where will we be next?

In a recent episode of the IoT Time Podcast, ServiceChannel’s CEO and facilities industry leader Tom Biuocchi discusses machine learning, Internet of Things (IoT) and predictive maintenance - and what it means for the facilities management industry. 

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Utilizing Service Automation Software to Break Down C-Suite Barriers

Facilities Management

by Kristin Hambelton  Jul 12, 2017

As recently as 2015, the IFMA published a white paper examining the perception among the C-Suite (CEO, CFO, CIO, CMO, etc.) of their facilities management department. The general takeaway was not kind as per the executive summary, which stated that most of the C-Suite still viewed FM as a “support function with minimal strategic value.”

In addition, the key performance indicator that most of these senior executives used to measure their FM departments was “in terms of cost savings.”

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