How Analytics Helps Facilities Managers Drive Success

Facilities Management, Analytics

by Siddarth Shetty  Oct 18, 2017

Facilities managers are tasked with the important task of keeping their locations safe and optimized for sales. The industry has found itself always trying to put out fires, thereby being very reactive and typically relying on gut decisions. This is not unlike many other industries, but times are changing and facilities managers are more data hungry than ever.

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It’s Not Too Late! Top Six Facilities Management Events To Attend in 2017

Facilities Management, Events

by Juliette Dickens  Oct 10, 2017

Whether you're responsible for maintaining facilities for a particular organization and looking for best practices, or are interested in learning more about the latest advances in facilities management software, there are still plenty of opportunities to attend a number of facilities management industry events being held in North America and Europe this year.

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How Facilities Management Improves Customer Experience

Facilities Management, Customer Experience

by Shawn Hilditch  Oct 06, 2017

The first full week of October is officially Customer Service Week and the ServiceChannel team couldn’t be more excited. The week was set out to celebrate the importance of customer service and customer experience, along with the people who continue to serve and support customers on a daily basis. 

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Attention Retailers & FM Professionals: We Found $20 Billion And It’s Yours

Facilities Management

by Tom Buiocchi  Oct 03, 2017

Are you a retail executive or facilities professional?  If so, we have something for you.

We know there's a lot of buzz about the retail and related sectors, and you’re working to transform your company to compete for the future.  We’d like to help – in fact, we recently found $20 billion and want to help you get your fair share (as I also highlighted recently in a LinkedIn post).

Joke?  No?  Tongue-in-cheek?  Not really.  Nope, this is real.  

In this post, we’ll try to outline our assumptions and the math behind this, let you know where “not” to look to find the money and suggest how you can ensure that you get yours.

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Top 7 Reasons You Can’t Miss Next Year’s ServiceChannel CONNECT User Group

Facilities Management, Facilities Manager

by Juliette Dickens  Sep 28, 2017

ServiceChannel’s CONNECT User Group conference was created to enlighten, inspire and educate attendees, and to 

help further grow and foster the ServiceChannel user community.  We’ve gotten great feedback from everyone who attended this year, who enjoyed the mix of information, education, networking and fun.

In case you missed us in Las Vegas, here are seven compelling reasons why you need to add this event to your 2018 schedule.

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Facilities Management Wins Big in Vegas at ServiceChannel CONNECT

Facilities Management, Facilities Manager

by Tom Buiocchi  Sep 22, 2017

Hello everyone - We just had our annual user group conference in Las Vegas last week, and I wanted to take a moment to again thank all of you who took time from your busy days and lives to come join us and share your thoughts and perspectives.

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[WEBINAR] Benihana’s Recipe for FM Success: Best Practices in Managing a Multi-Brand Restaurant Chain

Restaurant, Facilities Management

by David Lim  Sep 18, 2017

Ever wonder how a restaurant with over 100 locations manages its facilities management program across multiple brands in multiple regions? We recently participated in an exclusive webinar hosted by FacilitiesNet with multi-brand restaurant chain Benihana (known for its innovative hibachi, sushi and fusion restaurant chains).  

The informative session featured facilities management veteran, James (Jim) Mouland from Benihana and ServiceChannel thought leader David Markowitz. The pair discuss key elements of Benihana’s successful facilities program and best practices applicable to FMs anywhere.  

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Doubling Down on Facilities Management: Highlights from Day Two at ServiceChannel CONNECT

Facilities Management, Retail Facilities Management, Facilities Manager

by David Markowitz  Sep 13, 2017

As we covered in our User Group Day One recap from Las Vegas yesterday, we got off to a great start exploring the tremendous inefficiencies across the facilities sector (namely the $20 billion in fat and waste) and what one can do about it, the challenges and new approaches to take in the face of the market evolution and technology advances impacting the retail industry, the expanding universe of FM solutions offered through an array of new ServiceChannel partners, and a number of best practices and learnings shared separately by our Solutions team as well as restaurant client, Bloomin’ Brands.

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The Right Bet on Facilities Management: Highlights From Day One at ServiceChannel CONNECT

Facilities Management, Retail Facilities Management, Facilities Manager

by David Markowitz  Sep 12, 2017

Much of the facilities management world found themselves in Las Vegas this week at the ServiceChannel CONNECT User Group. The event brought together facilities and related professionals from a range of industries - from retail, restaurant, hospitality and convenience stores to fitness, financial services, storage and transportation, among others.

The annual event enabled ServiceChannel customers to learn about trends and new technologies, best practices and product improvements from the ServiceChannel team, industry experts and each other.  There was also plenty of time for peer-to-peer networking and of course, some fun.

We all know that what happens in Vegas...Well, we thought it’d be okay to share some of the highlights.

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How to Reduce Maintenance Spend with Facilities Management Software

Facilities Management, facilities management software

by Doug Ingraham  Sep 01, 2017

Reduction of repair and maintenance spend is a primary goal for facilities management teams across every industry because all businesses want to increase their ratio of revenue to output. As this can be a daunting task to accomplish, businesses need a system in place to help them achieve successful cost reduction.  

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What Can Machine Learning Do For Facilities Managers?

Facilities Management, IoT, Machine Learning

by David Lim  Aug 02, 2017

It’s incredible to see the strides of innovation within the facilities management industry. From the traditional pen-and-paper workflow to service automated software, one can only ask, where will we be next?

In a recent episode of the IoT Time Podcast, ServiceChannel’s CEO and facilities industry leader Tom Biuocchi discusses machine learning, Internet of Things (IoT) and predictive maintenance - and what it means for the facilities management industry. 

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Utilizing Service Automation Software to Break Down C-Suite Barriers

Facilities Management

by Kristin Hambelton  Jul 12, 2017

As recently as 2015, the IFMA published a white paper examining the perception among the C-Suite (CEO, CFO, CIO, CMO, etc.) of their facilities management department. The general takeaway was not kind as per the executive summary, which stated that most of the C-Suite still viewed FM as a “support function with minimal strategic value.”

In addition, the key performance indicator that most of these senior executives used to measure their FM departments was “in terms of cost savings.”

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What Every Facilities Manager Should Do Now: Roofing & Building Infrastructure Checks

Facilities Management, Mobile

by David Markowitz  Jul 06, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we explored the powerful benefits from enabling contractor-initiated work orders.  Rather than always waiting for an issue to be reported and then for your vendor to make a trip on site, efficient FMs enable their vendors to create a work order on the spot when an issue is identified, within appropriate limits and constraints.  This gets problems, particularly those that occur unexpectedly and/or off-hours resolved faster and more cost effectively.

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What Every Facilities Manager Should Do Now: Pre-Season Preventive Maintenance

Facilities Management

by David Markowitz  Jun 12, 2017

This is the first in a series of posts highlighting critical Action Items that every facilities manager should be focused on always but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In an earlier post, we explored how facilities managers or anyone else responsible for managing stores, restaurants, centers, buildings or any type of location has to focus on certain tasks during particular times of the year.

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What Facilities Managers Need to Know: Take Command of Your FM Ship

Facilities Management

by David Markowitz  Apr 05, 2017

This is the last in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Whatever your course, one of the overarching themes that will drive facilities management software evolution is visibility. Knowing what’s going on within your organization is a prerequisite to optimizing what you’re doing.  Sounds obvious, right? But true visibility in practice is much harder than it sounds and can be what feels like a never ending endeavor.  And if you think visibility is a challenge now, just wait - it’s only going to get more complicated with data-hungry requests and internet-enabled devices.

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What Facilities Managers Need to Know: The Rise of Mobile FM Software

Facilities Management, Mobile

by David Markowitz  Feb 27, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not an industry that hasn’t gone mobile, including facilities management.  Companies today can enter work orders via mobile devices, check issue statuses, validate when contractors check-in via GPS, conduct on-site facility audits and more.  If you’re not running a mobile-based FM program, you should be.

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Uber-like Software Is Transforming the Facilities Management Industry [Podcast]

Facilities Management, podcast, facilities management system

by Juliette Dickens  Jan 26, 2017

How is Uber-like software impacting the facilities management sector?  By bringing the latest technology to the inefficient facilities manager - commercial contractor relationship in similar ways that new apps are bridging the gap between those needing rides and those offering rides.

In a recent interview on the The CEO Show podcast, ServiceChannel’s CEO and facilities industry leader Tom Buiocchi discussed how he sees this new paradigm changing the facilities management industry and the business world in general over the next few years, and how facilities managers and others leaders from retail to restaurants can transform their own businesses.

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Facilities Management Professionals Kick Off 2017

Customers, Facilities Management, Events

by Juliette Dickens  Jan 26, 2017

After the new year is always a good time to get smarter and lay the groundwork for a more productive year.  In response to our clients’ requests, we offer an ongoing series of events that highlight how facilities managers and others can keep on top of the latest FM technology advances and, most importantly, how they can apply them to their own environments.

Our clients have found these sessions highly productive opportunities to learn new ways to achieve higher levels of efficiency, visibility and compliance across their organizations.

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Looking Back: Five Most Popular Facilities Management Blogs of 2016

Facilities Management

by David Markowitz  Jan 23, 2017

As 2017 begins with lots of changes in store for everyone (facilities and otherwise!), we wanted to take a look back and see what was of most interest to our readership last year.  With a cross-section of thousands of facilities management professionals reading the ServiceChannel blog on a weekly basis, across various industries and geographies, reading our most popular posts provides thoughtful insight into what the top topics of most interest are. 

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2017’s Crystal Ball for Facilities Management

Facilities Management, IoT

by David Markowitz  Jan 11, 2017

Most folks agree that 2016 was quite a year.  What does 2017 have in store?  And diving into our little neck of the woods, what will impact the facilities management sector and how will it change?

To get some insight, we’ve put together a collection of predictions from a number of the ServiceChannel team.  While we can’t guarantee 100% accuracy (or we’d likely be doing something different!), these come from our deep FM experience and continual engagement with over 400 customers across various functions, industries and in all aspects of the facilities and maintenance sectors.

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