What Every Facilities Manager Should Do Now: Pre-Season Preventive Maintenance

Facilities Management

by David Markowitz  Jun 12, 2017

This is the first in a series of posts highlighting critical Action Items that every facilities manager should be focused on always but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In an earlier post, we explored how facilities managers or anyone else responsible for managing stores, restaurants, centers, buildings or any type of location has to focus on certain tasks during particular times of the year.

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What Facilities Managers Need to Know: Commanding the Facilities Ship

Facilities Management

by David Markowitz  Apr 05, 2017

This is the last in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Whatever your course, one of the overarching themes that will drive facilities management’s evolution is visibility. Knowing what’s going on is a prerequisite to optimizing what you’re doing.  Sounds obvious.  But true visibility in practice is much harder than it sounds and a never ending endeavor.  And if visibility is a challenge now, it’s only going to get more complicated with data-hungry requests and internet-enabled devices.

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What Facilities Managers Need to Know: Mobility Brings FM Everywhere

Facilities Management, Mobile

by David Markowitz  Feb 27, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not an industry that hasn’t gone mobile, including facilities management.  Companies today can enter work orders via mobile devices, check issue statuses, validate when contractors check-in via GPS, conduct on-site facility audits and more.  If you’re not running a mobile-based FM program, you should be.

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Uber-like Software Is Transforming the Facilities Management Industry [Podcast]

Facilities Management, podcast, facilities management system

by Juliette Dickens  Jan 26, 2017

How is Uber-like software impacting the facilities management sector?  By bringing the latest technology to the inefficient facilities manager - commercial contractor relationship in similar ways that new apps are bridging the gap between those needing rides and those offering rides.

In a recent interview on the The CEO Show podcast, ServiceChannel’s CEO and facilities industry leader Tom Buiocchi discussed how he sees this new paradigm changing the facilities management industry and the business world in general over the next few years, and how facilities managers and others leaders from retail to restaurants can transform their own businesses.

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Facilities Management Professionals Kick Off 2017

Customers, Facilities Management, Events

by Juliette Dickens  Jan 26, 2017

After the new year is always a good time to get smarter and lay the groundwork for a more productive year.  In response to our clients’ requests, we offer an ongoing series of events that highlight how facilities managers and others can keep on top of the latest FM technology advances and, most importantly, how they can apply them to their own environments.

Our clients have found these sessions highly productive opportunities to learn new ways to achieve higher levels of efficiency, visibility and compliance across their organizations.

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Five Most Popular Facilities Management Posts

Facilities Management

by David Markowitz  Jan 23, 2017

As 2017 begins with lots of changes in store for everyone (facilities and otherwise!), we wanted to take a look back and see what was of most interest to our readership last year.  With a cross-section of thousands of facilities management professionals reading this blog weekly, across various industries and geographies, seeing our most popular posts gives some insight as to what are the topics of most interest.

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2017’s Crystal Ball for Facilities Management

Facilities Management, IoT

by David Markowitz  Jan 11, 2017

Most folks agree that 2016 was quite a year.  What does 2017 have in store?  And diving into our little neck of the woods, what will impact the facilities management sector and how will it change?

To get some insight, we’ve put together a collection of predictions from a number of the ServiceChannel team.  While we can’t guarantee 100% accuracy (or we’d likely be doing something different!), these come from our deep FM experience and continual engagement with over 400 customers across various functions, industries and in all aspects of the facilities and maintenance sectors.

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Bringing IoT, Standardized Data and Other Technologies to Facilities Management [Podcast]

Facilities Management, Technology, data, IoT

by Juliette Dickens  Jan 09, 2017

In a recent interview on the Kayrell Connections Podcast, ServiceChannel’s CEO & FM industry-leader Tom Buiocchi discussed building a culture of collaboration in the facilities management community so that organizations are better equipped to understand and implement innovative workplace solutions.

Tom explained the ServiceChannel vision for the future of facilities management and some practical ways that we will see the both existing technologies and emerging ones like the Internet of Things impacting the workplace.

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European Facilities Management Ends Year With a Bang!

Facilities Management, Luxury Retail, europe

by Juliette Dickens  Jan 04, 2017

In 2016, ServiceChannel participated in multiple events taking place in the facilities maintenance sector across Europe. The year wrapped up in the UK and Italy, where the ServiceChannel team met with FM professionals as well as shared the latest in modern FM technology.

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What Every Facilities Manager Should Do Now!

Facilities Management

by David Markowitz  Dec 08, 2016

If you’re responsible for maintaining stores, restaurants, clinics, centers, buildings or any type of facilities, different times of year bring different challenges.  Every season brings its own unique set of conditions that can dramatically impact your facilities management program.

Towards the end of the year, facilities managers need to ensure all locations are prepared for the holiday season and be smart about year-end budgeting and planning. While facilities managers are always ‘on,’ the last months of the year are the start of a particularly important time period.

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How A Store’s Environment Drives “The Seamless Luxury Experience”

Facilities Management, Luxury Retail, omnichannel, Brand Management

by Juliette Dickens  Nov 15, 2016

The French-American Chamber of Commerce - New York hosted a panel discussion on "The Seamless Luxury Experience: Harmonizing Events, Retail and Digital Strategies” with Robbin Mitchell, Partner and Managing Director at The Boston Consulting Group, moderating the panel.

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Guardian Fueling Technologies— Ease of Invoicing with ServiceChannel Keeps Their Customers Happy

Facilities Management, Contractor, spotlight

by Juliette Dickens  Oct 05, 2016

In the Southeast, the name Guardian Fueling Technologies is synonymous with solutions for petroleum equipment and fluid-handling needs. Guardian is a licensed Petroleum Contractor, specializing in fuel systems, as well as a licensed Building Contractor and licensed mechanical contractor. Guardian is a distributor for best-in-class PEI manufacturers.

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Hawk Industrial Services Maintains the Drive to Achieve Their Goals

Facilities Management, Contractor, spotlight

by Juliette Dickens  Sep 07, 2016

Kevin Hawk founded Hawk Industrial Services in 2008. As the owner of this busy Pennsylvania-based repair business, he’s only satisfied when his customers and employees are happy. That’s not always easy. Like any business owner, Kevin is often faced with obstacles. He says, “You need to maintain the drive to achieve your goals after setbacks.” As the owner, Kevin prefers face-to-face contact with customers, but that’s not always possible. “Having ServiceChannel helps us understand our customers’ needs.”

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What Facilities Managers Need to Know: Data-Driven Equipment for Smarter Decisions

Facilities Management

by David Markowitz  Aug 18, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Equipment costs are an increasingly important part of a facility's expenses.  Inefficient, malfunctioning or outdated assets can impact budgets as well as harm the customer experience and company brand image.  Facilities managers need to be able to measure not only the maintenance costs but the effectiveness of their assets to understand their underlying long term value.

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What Facilities Managers Need to Know: LoT vs IoT (Internet of Things)

Facilities Management, Technology

by David Markowitz  Jul 27, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

A big part of many facilities management groups’ responsibilities is ensuring the maintenance and upkeep of all types of assets and equipment.  Those operating stores, restaurants, buildings and other facilities rely on these ‘lots of things’ (LoT) to work properly to support their businesses.

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What Facilities Managers Need to Know: Eco Friendly Facilities Management Practices

Facilities Management

by David Markowitz  Jul 19, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Whether you call it being ‘green’ or ‘environmentally conscious’ or ‘eco-friendly,’ it’s no longer a nice to have buzzword for a company’s brand.  More and more, it’s becoming part of any company’s strategy.  Customers will not only look for it but increasingly demand it from those with whom they’ll do business.  And not surprisingly, facilities can be, should be and need to be a key driver of these initiatives.

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Who’s Transforming the Facilities Management Industry?

Contractor Management, Facilities Management, Events

by Erika Young  May 05, 2016

If you were interested in how the facilities service automation market is not only changing but how it’s being transformed, then the place to be was ServiceChannel’s Retail User Group in Long Beach, CA, just ahead of the recent PRSM 2016 Annual Conference.

With a wide array of products and services to help both retailers and contractors, ServiceChannel is well known across the sector in providing best-in-class FM software offerings.  But that’s only the start for us.  We’re seeking to transform how the facilities business is conducted, by  influencing how key players operate, modifying operational expectations and fundamentally altering what is considered “standard” in the industry.

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Does Your Facilities Program Ease Your Pain?

Facilities Management

by David Markowitz  Apr 27, 2016

If you’re responsible for managing a number of locations, whether stores, restaurants, buildings or other types of facilities, is everything running smoothly or are you facing a boatload of problems every day?  Too many facilities professionals spend their day pulling their hair out, grappling with a seemingly never ending series of problems, challenges and pains.  And without a FM-focused technology platform that offers true transparency, your world’s likely not getting better any time soon.

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Did You Know That 'Software is Eating the Facilities Management World (and That’s a Good Thing)?'

In The News, Facilities Management, Technology

by David Markowitz  Mar 31, 2016

Managing the entire range of a multi-location company’s facilities is a trying task in the best of times. Organizations are facing a highly competitive environment in which to attract and retain customers. Add to this ever-demanding occupant and service requirements, increasing competitive pressures and always tightening-budgets, and it can seem like a never-ending task just to keep the lights on – literally and figuratively.

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From the Experts: Key Takeaways on How to Evaluate a Facilities Management Platform

Customers, Facilities Management, Events

by David Markowitz  Mar 23, 2016

If you missed our recent webinar, we got you covered!  Attendees heard from facilities management experts from AutoNation and RaceTrac on why they considered deploying FM technology, the benefits they gained for their FM program (and company as a whole) and some of the best practices they’re now following.

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