ServiceChannel Helps Flywheel Sports Streamline Its Facilities Management Operations - NewsChannel, April

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Apr 17, 2017

ServiceChannel announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

This most recent implementation was at Flywheel Sports, a popular indoor cycling brand with over 40 studios throughout the United States and plans for continued growth. Since deploying ServiceChannel’s software platform, the Flywheel facilities management team is now empowered with cross-functional sharing of operational data, knowledge and best practices across the company in order to make timely and data-driven decisions on matters such as “fix or replace” or “in-house or outsource.”

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ServiceChannel Enables Another Fast-Growing Company to Take Systematic Approach to Facilities Management Operations

Customers, Press Releases

by ServiceChannel News  Mar 21, 2017

Service Automation Makes FM Operations at Flywheel Sports More Transparent, Employees More Collaborative

NEW YORK – March 21, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

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Under Armour Team Achieves 'Full Circle Accountability' with Vendors - NewsChannel, March

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Mar 15, 2017

Under Armour (NYSE:UA, UA.C), the originator of performance footwear, apparel and equipment, revolutionized how athletes across the world dress. Designed to make all athletes better, the brand's innovative products are sold worldwide to athletes at all levels, including at 168 owned & operated stores in North America. Before deploying ServiceChannel, Under Armour’s facilities management process was largely a “pen-and-paper” operation, creating major issues for the 2-person FM team responsible for the owned & operated stores in North America. 

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Bloomin' Brands Isn't Just Blooming, It's Booming with the Help of ServiceChannel - NewsChannel, February

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Feb 02, 2017

Customer Spotlight

Bloomin' Brands Isn't Just Blooming, It's Booming.

Over 30 years, the Tampa-headquartered company has grown to become one of the world's largest casual dining companies with approximately 100,000 team members and close to 1,500 restaurants throughout 48 U.S. states, Puerto Rico, Guam, and 22 countries. Bloomin’ Brands started out with Outback Steakhouse and has expanded to include Carrabba’s Italian Grill, Bonefish Grill, and Fleming’s Prime Steakhouse & Wine Bar.  As Director of Facilities, Jon Ahrendt is responsible for repair and maintenance, reactive capex , and energy use.

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Facilities Management Professionals Kick Off 2017

Customers, Facilities Management, Events

by Juliette Dickens  Jan 26, 2017

After the new year is always a good time to get smarter and lay the groundwork for a more productive year.  In response to our clients’ requests, we offer an ongoing series of events that highlight how facilities managers and others can keep on top of the latest FM technology advances and, most importantly, how they can apply them to their own environments.

Our clients have found these sessions highly productive opportunities to learn new ways to achieve higher levels of efficiency, visibility and compliance across their organizations.

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UK's Largest Book Retailer Improves Transparency and Reduces Costs with ServiceChannel - NewsChannel, January

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Jan 16, 2017

Waterstones evaluated five different platforms before choosing ServiceChannel’s Service Automation solution because of its superior analytics and reporting that would help the FM team generate better insights into its operations. These insights were essential in helping the Waterstones team take the reins back of its FM program.

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Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon - NewsChannel, December

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Dec 01, 2016


Customer Spotlight

Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon

Joel Elsea, Director of Facilities at Curo Financial Technologies, possesses keen management sensibilities, has an entrepreneurial streak, and is a “40 Under 40 Award” recipient. Among Joel’s many responsibilities at Curo Financial Technologies, he is in charge of all facilities department personnel, as well as the budgeting, planning, and scheduling of all facilities maintenance. Curo Financial Technologies is the top short-term consumer lending company in the United States and Canada and operates under a number of brands, including Speedy Cash, Rapid Cash, Cash Money, LendDirect, Opt+, and WageDayAdvance. Company store standards are set high at Curo: “to offer financial and loan services in a safe, clean, and professional environment.”

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Eyemart Express Finds Transparency at Every Level of Service Management - NewsChannel, November

Customers, Company, NewsChannel

by ServiceChannel  Nov 01, 2016

Customer Spotlight

Eyemart Express Finds Transparency at Every Level of Service Management

Here’s looking at you! At Eyemart Express, that’s not just a phrase, it’s how they do business. Their mission at Eyemart Express is to provide affordable, high-quality, prescription eyewear in as little as 30 minutes. After 25 years, the company has become the nation’s eighth-largest optical retailer with 162 locations across 34 states under four brand names: Eyemart Express, Eyewear Express, Vision 4Less, and Visionmart Express.

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What is Customer Service Week All About?

Customers, Customer service

by Juliette Dickens  Oct 04, 2016

ServiceChannel is a dynamic, innovative, and rapidly growing organization, focused on delivering the best facilities management software to our global base of customers. We understand the value and importance of customer service.

As the glue and face of the ServiceChannel brand, our people ensure customers’ facilities - be they stores, restaurants, centers, etc. - are profitable, running smoothly and that quality customer care and retention is achieved.

This week we want to simply thank our team members for their dedication and commitment to the success of our customers, our contractors, ServiceChannel and each other.

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wagamama Avoids Surprise Calls by Using ServiceChannel - NewsChannel, October 2016

Customers, Company, NewsChannel

by ServiceChannel  Oct 04, 2016


Customer Spotlight

wagamama Avoids Suprise Calls by Using ServiceChannel

What’s not to love about a company whose motto is “From bowl to soul”? wagamama is growing rapidly across the United States, offering positive eating for positive living with dishes inspired by the food of Asia. Justin Haapala is a senior accountant for wagamama, but his role extends beyond income statements and ledgers.  As Justin puts it, “Success in my job goes far beyond numbers — it is the ability to help find solutions to any aspect of the business, whether that's talking with lawyers, maintaining our facilities management program, or negotiating contracts.” 

Watch Justin explain what transparency means to his everyday business operations.

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Sally Beauty Supply Modernizes FM Operations for Enhanced Visibility and Transparency

Customers, Press Releases

by ServiceChannel News  Sep 15, 2016

Service Automation Empowers FM Team to Process Higher Volumes of Invoices and Work Order Requests

NEW YORK – Sept. 15, 2016 -- ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Sally Beauty Supply, a specialty retailer and distributor of professional beauty supplies operating more than 5,000 stores globally, including more than 4,200 in North America alone, has deployed a ServiceChannel service automation solution to modernize many aspects of its facilities management operations through automation.

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Cole Haan Begins Every Day and Ends Every Night with ServiceChannel - NewsChannel, September

Customers, Company, NewsChannel

by ServiceChannel  Sep 06, 2016


Customer Spotlight

Cole Haan Begins Every Day and Ends Every Night with ServiceChannel 

Eric Korth is an industry veteran. He recently took his expertise to Cole Haan, the global lifestyle brand with a focus on men's and women's footwear and accessories. Cole Haan has been around since 1928, but Eric has been with the company for just a few months. As a Retail Facilities Manager, Eric is responsible for the physical structure and workings of all Cole Haan stores throughout the United States and Canada. 

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[VIDEO] The 3 Keys for CVS Health Facilities to Get - and Stay - Transparent

Customers, Events

by David Markowitz  Aug 15, 2016

One of the latest stops on ServiceChannel’s Think Transparency national tour was CVS Health Headquarters in Rhode Island.  There, we met with numerous clients and those interested in current facilities management trends and topics. Attendees learned about the latest in mobile facilities management and advances in analytics, and shared FM best practices.

But the highlight was learning directly from CVS Health’s facilities management team, and how transparency is crucial to their operational strategy.  To them, visibility across their program underlies everything they do.

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Transparency Drives Visibility for O2 Fitness, NewsChannel, August

Customers, Company, NewsChannel

by ServiceChannel  Aug 02, 2016


Customer Spotlight

ServiceChannel Energizes Internal Facilities Team at O2 Fitness

O2 Fitness, headquartered in Raleigh, NC, prides itself for being able to provide its members with highly tailored programs and services based on their specific fitness goals. The company’s facilities maintenance team, however, was challenged to maintain high levels of service excellence using its legacy CMMS, which included minimal levels of work order tracking, lack of transparent reporting and inconsistent user experiences. 

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Customized Analytics Drives Facilities Management Performance: The Power of Analytics in Your Own Hands

Customers, Learning, Analytics, Analytics Custom

by Juliette Dickens  Jul 20, 2016

Facilities departments increasingly face the challenge of making decisions about locations without an easy way to access meaningful data. This month, our resident “Analytics Expert” Priya Ramachandran hosted a Custom Analytics Workshop in our New York City office with some of our leading retail clients. The course was a classroom-style session detailing custom analytics: creating reports, building dashboards and interpreting metrics.

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Learn How Transparency Drives Efficiency for L'Occitane - NewsChannel, July

Customers, Company, NewsChannel

by ServiceChannel  Jul 05, 2016


Customer Spotlight

Transparency Drives Efficiency for L'Occitane

L’Occitane International leads the world in natural ingredient-based cosmetics and well-being products with its five brands: L’Occitane en Provence, L’Occitane au Brésil, Melvita, Le Couvent des Minimes and Erborian. L’Occitane products are available in more than 3,000 free-standing boutiques and department stores across the globe. Sarah Skelly, Regional Manager for Boutique Care North America, is responsible for facilities in the United States and Canada.

Sarah runs a lean operation. It’s no surprise then that Sarah’s utmost definition of success is based on efficiency. “Efficiency in my day-to-day is making sure the work is properly completed at stores. I reach out to stores on what’s happening behind the scenes and ensuring low impact on the stores’ daily activities when work is being completed,” says Sarah.

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Visibility In Multi-Site Maintenance [Facility Executive Magazine Feature]

Customers, Case Studies

by David Markowitz  Jun 16, 2016

"The key motivating factor for us as the facilities management team was to gain better visibility and control of our operations and to implement proven, technology enabled practices."

Facility Executive magazine features CorePower Yoga in its May/June 2016 issue and highlights the importance visibility proved to the company in managing a nationwide set of studios.  For over a decade, its maintenance and repair operations were ad-hoc, varying by individual studio, until last year when the head of its facility management department implemented a service automation platform that unified all locations.

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See How Transparency Drives Performance for Louis Vuitton and ServiceChannel

Customers, Company, NewsChannel

by ServiceChannel  Jun 07, 2016


For You, About You

New Brand - Think Transparency

We are thrilled to unveil the updated branding for ServiceChannel and wanted you to be among the first to know about a new series of educational and best practices events we're hosting.

As part of some recent market research and extensive interviews with clients, contractors, industry visionaries, and employees, it became exceedingly clear that the goal of "increased transparency" was the most important, most impactful, and most desired value that a solution like ServiceChannel could deliver.

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CorePower Yoga Optimizes Contractor Management and Accountability through ServiceChannel

Customers, Press Releases, Case Studies

by ServiceChannel News  May 18, 2016

Service Automation Enables National Yoga Chain to Streamline Work Order Process and Speed Up Invoicing from Days to Hours

New York – May 18, 2016 -- ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Denver-based CorePower Yoga has implemented ServiceChannel Service Automation to overhaul its highly decentralized facilities maintenance and repair processes to achieve meaningful benefits such as:

  • streamlining number of vendors (contractors) significantly
  • accelerating start-to-finish invoicing from an average 88 percent through digital documentation
  • tracking repair and maintenance spending by specific trade and easily distinguishing between capital versus operational expenses
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Columbia Sportswear Hails ServiceChannel 'User-Friendly'- NewsChannel, May 2016

Customers, Company, NewsChannel

by ServiceChannel  May 02, 2016

Customer Spotlight

Columbia Sportswear Hails ServiceChannel 'User-Friendly'

Being an industry leader in outdoor apparel and products for more than 70 years takes a certain kind of toughness and passion. As Retail Facilities Manager, Roger Hernandez oversees the maintenance and repairs of Columbia’s retail stores and showrooms, which showcase the brand’s market-leading apparel and accessories. Roger helps Columbia’s store managers maintain the appearance and functionality of their stores by tracking facilities tickets so the managers can focus on sales.

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