Webinar with CVS Health: How to Elevate Facilities Management Within Your Organization

Customers, webinar, Retail Facilities Management

by Juliette Dickens  Apr 16, 2018

Traditionally, FM teams are seen as the teams that manage assets and manage repair and maintenance at brick and mortar locations. But facilities management is more than that. Especially in today’s competitive environment, it is extremely important to have the best customer experience in your stores. Locations are the face of the brand, and facilities managers are responsible for brand uptime and ensuring locations are safe, comfortable and optimized for sales.

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How One Restaurant Chain Uses Facilities Management Data to Save Money and Improve the Customer Experience

Customers, Restaurant

by David Markowitz  Apr 11, 2018

Restaurant chains today face increasing competition not just from other direct competitors but from alternatives like high-end take out and food retailers to premium home food delivery services.  Even entertainment options battling for consumers’ time and dollars are in the mix today. Binging on Netflix typically means eating on the couch - and not sitting down for a restaurant meal.

That makes delivering a superior customer experience all the more important for restaurant chains today.  One international chain (and ServiceChannel customer), Bloomin’ Brands, was recently featured in STORES Magazine (the magazine of the National Retail Foundation).

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ServiceChannel Talks Facilities Management at NFMT 2018

Customers, Events

by Juliette Dickens  Apr 02, 2018

At this year’s National Facilities Management and Technology Conference (NFMT), attendees gathered in Baltimore, Maryland to learn best practices, network and discover some new and existing products in the facilities space. ServiceChannel participated as an exhibitor at the expo, showcasing cloud-based service automation and reporting capabilities.

During the three-day conference, members of the ServiceChannel team- Todd Lutwak, Head of Business and Marketplace Development and Priyanka Kalia, Senior Product Manager- presented thought leadership material to attendees.

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Elevating Facilities Management Within Your Organization

Customers, Events, webinar

by Juliette Dickens  Mar 28, 2018

Did you know that service automation technology can support all of your company’s goals? From boosting customer experience to driving revenue, it’s crucial to demonstrate the value of facilities management to all functions of your organization.

Join us on April 3, 2018 at 1 PM EST for a live webinar where ServiceChannel customer, CVS Health will discuss the importance of adopting FM technology and its impact across the company.

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ServiceChannel Roundup: Software Updates, Facilities Management News & Events

Customers, Events

by Melissa Lane  Mar 26, 2018

We’re not yet a quarter into the year, but so much has already happened. Recently, we’ve made several announcements regarding our facilities management software platform which will provide tremendous competitive advantage to our customers.. Helping share knowledge across the industry, we’ve participated in some amazing events and particularly rewarding, some of our customers have been recognized for their strides within the field.

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Service Automation Inspires Retail Shoppers to Visit and Stay in Stores

Customers, Brand Uptime, Retail, Retail Facilities Management

by Kevin Ferguson  Mar 26, 2018

We have written previously predicting that the brick-and-mortar retail model is in the midst of a renaissance with personalized customer experience and highly specialized goods and services being keys to success. We got important validation from Forbes who published 22 predictions that brick-and-mortar retail companies will likely experience in 2018, including the success factors that we had written about.

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You Get What You Ask For: Bloomin’ Brands Demonstrates Value of Open Communications and Collaboration with a Service Automation Vendor

Customers, Restaurant, Service Automation

by Kristen Rhodes  Mar 08, 2018

It almost goes without saying that the software industry is in a golden age of innovation and advancement. The phrase “software is eating the world” exemplifies the pace and the scale of change that software is still undergoing, which has pervasive impact for just about every industry out there.

Modern software operates in a never-ending innovation cycle defined by continuous development and delivery. The most innovative companies today strive to use software in their operations more strategically, which includes taking advantage of new levels of automation and efficiency that are now widely available.

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“Department of One” Named 2018 Facility Executive of the Year

Customers, Facilities Management

by David Markowitz  Mar 07, 2018

We’re always excited to learn of the accomplishments, internal wins, and successes that our customers achieve.  Our customer success and account teams, who work closely with them, see first hand the benefits that many facilities management professionals bring to their organizations.

We enjoy sharing the best practices that they follow with their peers, and more broadly, through a number of FM case studies highlighting the results they’ve realized.  However, it’s particularly rewarding when a ServiceChannel client is recognized indepedently across the industry.

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Ferguson Enterprises Sees Big Results with Service Automation

Customers, Case Studies, Wholesale, Distribution

by Brad Thompson  Feb 07, 2018

Another natural byproduct of the calendar turning a new year is that people and even businesses set new goals. New Year’s resolutions are nothing more than aspirational goals that, unfortunately, usually vanish as nothing more than wishful thinking. Experts at goal-setting and goal-achieving will tell you that good goals have to be realistic, specific, time-bound and measurable.

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[WEBINAR] Driving Asset Management Efficiency at Sit ‘n Sleep

Customers, Events

by Juliette Dickens  Feb 01, 2018

Ever wonder how you could drive performance while cutting costs and improving customer experience? This month we joined forces with Powerhouse Dynamics and one of the most respected mattress retailers, Sit ‘n Sleep to discuss the benefits of integrating service automation and energy management systems to drive asset management efficiency.

In case you missed this webinar - we’ve got you covered with the top highlights from discussions between facilities management veteran, Patty Cruz from Sit ‘n Sleep and subject matter experts, David Tillman from ServiceChannel and Jay Fiske from Powerhouse Dynamics.

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CorePower Yoga Resolves to Tame Growing Pains with Service Automation (and Achieves FM Peace)

Customers, Case Studies, Gym-Fitness

by Jordan Lewis  Jan 18, 2018

With the turn of the year come new resolutions for many Americans, which usually involves some pledge to reduce caloric intake and increase cardio rates. These days, that exercise regimen is likely to involve some form of yoga, an ancient discipline that is growing leaps and bounds in the United States. That growth is illustrated by data cited by Forbes, showing that more than 37 million Americans practice yoga today, 20 million more compared to just three or four years ago.

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Louis Vuitton Manages to Stay Luxurious in the World of Facilities Maintenance

Customers, Events

by Juliette Dickens  Dec 13, 2017

Facilities departments increasingly face the challenge of making decisions about their locations and how they impact the customer experience - without an easy way to access meaningful and supporting data.

This month in our NYC office, Alan Donohoe, Senior Manager, Store Planning and Preservation at Louis Vuitton, gave an insightful presentation on its overall ServiceChannel experience, the cost savings it’s realized, and how they use analytics to enhance its facilities management program.

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Charlotte Russe Takes Service Automation Extensibility to New Realms and Saves Millions


by David Markowitz  Dec 07, 2017

In the technology world, the term extensible is generally viewed favorably, connoting good planning and design. It is a software-specific term defined as a way to enable software engineers and application developers to easily add new features and capabilities as requirements change.

ServiceChannel has been on a campaign as of late to promote a form of “extensibility” of our service automation SaaS platform by highlighting different corporate use cases beyond facilities management (FM).

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Ferguson Brings its Facilities Management Operations into Era of Cloud, Big Data and Mobility with ServiceChannel

Customers, Press Releases

by ServiceChannel News  Jun 08, 2017

Service Automation Enables Ferguson to Improve Transparency Internally and Consolidate Large Percentage of Service Providers 

NEW YORK – June 8, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Ferguson, the largest distributor of plumbing supplies in the United States, has deployed its software solution. The company will use it as the basis for building a centralized facilities management program and significantly streamline its maintenance and repair operations at more than 1,400 locations across the United States.

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From the Experts: Key Takeaways on Contractor Management Made Easy

Customers, webinar

by Juliette Dickens  Jun 05, 2017

If you missed our recent webinar, we got you covered! And, we have a great Top 10 List .. keep reading to learn more.

Attendees heard from facilities management expert, Joel Elsea from CURO Financial Technologies and ServiceChannel thought leader, Bashir Abdallah, on how contractor management can be made easier - with simple tips, tricks and ways to efficiently manage your contractors.

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New Investment Signals a New Era for Facilities Management and Service Automation - NewsChannel, May

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  May 15, 2017

NEW YORK – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach.

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ServiceChannel Helps Flywheel Sports Streamline Its Facilities Management Operations - NewsChannel, April

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Apr 17, 2017

ServiceChannel announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

This most recent implementation was at Flywheel Sports, a popular indoor cycling brand with over 40 studios throughout the United States and plans for continued growth. Since deploying ServiceChannel’s software platform, the Flywheel facilities management team is now empowered with cross-functional sharing of operational data, knowledge and best practices across the company in order to make timely and data-driven decisions on matters such as “fix or replace” or “in-house or outsource.”

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ServiceChannel Enables Another Fast-Growing Company to Take Systematic Approach to Facilities Management Operations

Customers, Press Releases

by ServiceChannel News  Mar 21, 2017

Service Automation Makes FM Operations at Flywheel Sports More Transparent, Employees More Collaborative

NEW YORK – March 21, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

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Under Armour Team Achieves 'Full Circle Accountability' with Vendors - NewsChannel, March

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Mar 15, 2017

Under Armour (NYSE:UA, UA.C), the originator of performance footwear, apparel and equipment, revolutionized how athletes across the world dress. Designed to make all athletes better, the brand's innovative products are sold worldwide to athletes at all levels, including at 168 owned & operated stores in North America. Before deploying ServiceChannel, Under Armour’s facilities management process was largely a “pen-and-paper” operation, creating major issues for the 2-person FM team responsible for the owned & operated stores in North America. 

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Bloomin' Brands Isn't Just Blooming, It's Booming with the Help of ServiceChannel - NewsChannel, February

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Feb 02, 2017

Customer Spotlight

Bloomin' Brands Isn't Just Blooming, It's Booming.

Over 30 years, the Tampa-headquartered company has grown to become one of the world's largest casual dining companies with approximately 100,000 team members and close to 1,500 restaurants throughout 48 U.S. states, Puerto Rico, Guam, and 22 countries. Bloomin’ Brands started out with Outback Steakhouse and has expanded to include Carrabba’s Italian Grill, Bonefish Grill, and Fleming’s Prime Steakhouse & Wine Bar.  As Director of Facilities, Jon Ahrendt is responsible for repair and maintenance, reactive capex , and energy use.

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