Ferguson Enterprises Sees Big Results with Service Automation

Customers, Case Studies, Wholesale, Distribution

by Brad Thompson  Feb 07, 2018

Another natural byproduct of the calendar turning a new year is that people and even businesses set new goals. New Year’s resolutions are nothing more than aspirational goals that, unfortunately, usually vanish as nothing more than wishful thinking. Experts at goal-setting and goal-achieving will tell you that good goals have to be realistic, specific, time-bound and measurable.

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[WEBINAR] Driving Asset Management Efficiency at Sit ‘n Sleep

Customers, Events

by Juliette Dickens  Feb 01, 2018

Ever wonder how you could drive performance while cutting costs and improving customer experience? This month we joined forces with Powerhouse Dynamics and one of the most respected mattress retailers, Sit ‘n Sleep to discuss the benefits of integrating service automation and energy management systems to drive asset management efficiency.

In case you missed this webinar - we’ve got you covered with the top highlights from discussions between facilities management veteran, Patty Cruz from Sit ‘n Sleep and subject matter experts, David Tillman from ServiceChannel and Jay Fiske from Powerhouse Dynamics.

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CorePower Yoga Resolves to Tame Growing Pains with Service Automation (and Achieves FM Peace)

Customers, Case Studies, Gym-Fitness

by Jordan Lewis  Jan 18, 2018

With the turn of the year come new resolutions for many Americans, which usually involves some pledge to reduce caloric intake and increase cardio rates. These days, that exercise regimen is likely to involve some form of yoga, an ancient discipline that is growing leaps and bounds in the United States. That growth is illustrated by data cited by Forbes, showing that more than 37 million Americans practice yoga today, 20 million more compared to just three or four years ago.

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Louis Vuitton Manages to Stay Luxurious in the World of Facilities Maintenance

Customers, Events

by Juliette Dickens  Dec 13, 2017

Facilities departments increasingly face the challenge of making decisions about their locations and how they impact the customer experience - without an easy way to access meaningful and supporting data.

This month in our NYC office, Alan Donohoe, Senior Manager, Store Planning and Preservation at Louis Vuitton, gave an insightful presentation on its overall ServiceChannel experience, the cost savings it’s realized, and how they use analytics to enhance its facilities management program.

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Charlotte Russe Takes Service Automation Extensibility to New Realms and Saves Millions

Customers

by David Markowitz  Dec 07, 2017

In the technology world, the term extensible is generally viewed favorably, connoting good planning and design. It is a software-specific term defined as a way to enable software engineers and application developers to easily add new features and capabilities as requirements change.

ServiceChannel has been on a campaign as of late to promote a form of “extensibility” of our service automation SaaS platform by highlighting different corporate use cases beyond facilities management (FM).

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Ferguson Brings its Facilities Management Operations into Era of Cloud, Big Data and Mobility with ServiceChannel

Customers, Press Releases

by ServiceChannel News  Jun 08, 2017

Service Automation Enables Ferguson to Improve Transparency Internally and Consolidate Large Percentage of Service Providers 

NEW YORK – June 8, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Ferguson, the largest distributor of plumbing supplies in the United States, has deployed its software solution. The company will use it as the basis for building a centralized facilities management program and significantly streamline its maintenance and repair operations at more than 1,400 locations across the United States.

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From the Experts: Key Takeaways on Contractor Management Made Easy

Customers, webinar

by Juliette Dickens  Jun 05, 2017

If you missed our recent webinar, we got you covered! And, we have a great Top 10 List .. keep reading to learn more.

Attendees heard from facilities management expert, Joel Elsea from CURO Financial Technologies and ServiceChannel thought leader, Bashir Abdallah, on how contractor management can be made easier - with simple tips, tricks and ways to efficiently manage your contractors.

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New Investment Signals a New Era for Facilities Management and Service Automation - NewsChannel, May

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  May 15, 2017

NEW YORK – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach.

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ServiceChannel Helps Flywheel Sports Streamline Its Facilities Management Operations - NewsChannel, April

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Apr 17, 2017

ServiceChannel announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

This most recent implementation was at Flywheel Sports, a popular indoor cycling brand with over 40 studios throughout the United States and plans for continued growth. Since deploying ServiceChannel’s software platform, the Flywheel facilities management team is now empowered with cross-functional sharing of operational data, knowledge and best practices across the company in order to make timely and data-driven decisions on matters such as “fix or replace” or “in-house or outsource.”

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ServiceChannel Enables Another Fast-Growing Company to Take Systematic Approach to Facilities Management Operations

Customers, Press Releases

by ServiceChannel News  Mar 21, 2017

Service Automation Makes FM Operations at Flywheel Sports More Transparent, Employees More Collaborative

NEW YORK – March 21, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

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Under Armour Team Achieves 'Full Circle Accountability' with Vendors - NewsChannel, March

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Mar 15, 2017

Under Armour (NYSE:UA, UA.C), the originator of performance footwear, apparel and equipment, revolutionized how athletes across the world dress. Designed to make all athletes better, the brand's innovative products are sold worldwide to athletes at all levels, including at 168 owned & operated stores in North America. Before deploying ServiceChannel, Under Armour’s facilities management process was largely a “pen-and-paper” operation, creating major issues for the 2-person FM team responsible for the owned & operated stores in North America. 

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Bloomin' Brands Isn't Just Blooming, It's Booming with the Help of ServiceChannel - NewsChannel, February

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Feb 02, 2017

Customer Spotlight

Bloomin' Brands Isn't Just Blooming, It's Booming.

Over 30 years, the Tampa-headquartered company has grown to become one of the world's largest casual dining companies with approximately 100,000 team members and close to 1,500 restaurants throughout 48 U.S. states, Puerto Rico, Guam, and 22 countries. Bloomin’ Brands started out with Outback Steakhouse and has expanded to include Carrabba’s Italian Grill, Bonefish Grill, and Fleming’s Prime Steakhouse & Wine Bar.  As Director of Facilities, Jon Ahrendt is responsible for repair and maintenance, reactive capex , and energy use.

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Facilities Management Professionals Kick Off 2017

Customers, Facilities Management, Events

by Juliette Dickens  Jan 26, 2017

After the new year is always a good time to get smarter and lay the groundwork for a more productive year.  In response to our clients’ requests, we offer an ongoing series of events that highlight how facilities managers and others can keep on top of the latest FM technology advances and, most importantly, how they can apply them to their own environments.

Our clients have found these sessions highly productive opportunities to learn new ways to achieve higher levels of efficiency, visibility and compliance across their organizations.

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UK's Largest Book Retailer Improves Transparency and Reduces Costs with ServiceChannel - NewsChannel, January

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Jan 16, 2017

Waterstones evaluated five different platforms before choosing ServiceChannel’s Service Automation solution because of its superior analytics and reporting that would help the FM team generate better insights into its operations. These insights were essential in helping the Waterstones team take the reins back of its FM program.

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Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon - NewsChannel, December

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Dec 01, 2016


Customer Spotlight

Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon

Joel Elsea, Director of Facilities at Curo Financial Technologies, possesses keen management sensibilities, has an entrepreneurial streak, and is a “40 Under 40 Award” recipient. Among Joel’s many responsibilities at Curo Financial Technologies, he is in charge of all facilities department personnel, as well as the budgeting, planning, and scheduling of all facilities maintenance. Curo Financial Technologies is the top short-term consumer lending company in the United States and Canada and operates under a number of brands, including Speedy Cash, Rapid Cash, Cash Money, LendDirect, Opt+, and WageDayAdvance. Company store standards are set high at Curo: “to offer financial and loan services in a safe, clean, and professional environment.”

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Eyemart Express Finds Transparency at Every Level of Service Management - NewsChannel, November

Customers, Company, NewsChannel

by ServiceChannel  Nov 01, 2016

Customer Spotlight

Eyemart Express Finds Transparency at Every Level of Service Management

Here’s looking at you! At Eyemart Express, that’s not just a phrase, it’s how they do business. Their mission at Eyemart Express is to provide affordable, high-quality, prescription eyewear in as little as 30 minutes. After 25 years, the company has become the nation’s eighth-largest optical retailer with 162 locations across 34 states under four brand names: Eyemart Express, Eyewear Express, Vision 4Less, and Visionmart Express.

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What is Customer Service Week All About?

Customers, Customer service

by Juliette Dickens  Oct 04, 2016

ServiceChannel is a dynamic, innovative, and rapidly growing organization, focused on delivering the best facilities management software to our global base of customers. We understand the value and importance of customer service.

As the glue and face of the ServiceChannel brand, our people ensure customers’ facilities - be they stores, restaurants, centers, etc. - are profitable, running smoothly and that quality customer care and retention is achieved.

This week we want to simply thank our team members for their dedication and commitment to the success of our customers, our contractors, ServiceChannel and each other.

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wagamama Avoids Surprise Calls by Using ServiceChannel - NewsChannel, October 2016

Customers, Company, NewsChannel

by ServiceChannel  Oct 04, 2016


Customer Spotlight

wagamama Avoids Suprise Calls by Using ServiceChannel

What’s not to love about a company whose motto is “From bowl to soul”? wagamama is growing rapidly across the United States, offering positive eating for positive living with dishes inspired by the food of Asia. Justin Haapala is a senior accountant for wagamama, but his role extends beyond income statements and ledgers.  As Justin puts it, “Success in my job goes far beyond numbers — it is the ability to help find solutions to any aspect of the business, whether that's talking with lawyers, maintaining our facilities management program, or negotiating contracts.” 

Watch Justin explain what transparency means to his everyday business operations.

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Sally Beauty Supply Modernizes FM Operations for Enhanced Visibility and Transparency

Customers, Press Releases

by ServiceChannel News  Sep 15, 2016

Service Automation Empowers FM Team to Process Higher Volumes of Invoices and Work Order Requests

NEW YORK – Sept. 15, 2016 -- ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Sally Beauty Supply, a specialty retailer and distributor of professional beauty supplies operating more than 5,000 stores globally, including more than 4,200 in North America alone, has deployed a ServiceChannel service automation solution to modernize many aspects of its facilities management operations through automation.

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Cole Haan Begins Every Day and Ends Every Night with ServiceChannel - NewsChannel, September

Customers, Company, NewsChannel

by ServiceChannel  Sep 06, 2016


Customer Spotlight

Cole Haan Begins Every Day and Ends Every Night with ServiceChannel 

Eric Korth is an industry veteran. He recently took his expertise to Cole Haan, the global lifestyle brand with a focus on men's and women's footwear and accessories. Cole Haan has been around since 1928, but Eric has been with the company for just a few months. As a Retail Facilities Manager, Eric is responsible for the physical structure and workings of all Cole Haan stores throughout the United States and Canada. 

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