What Every Facilities Manager Should Do Now: Track Contractor & Service Provider Performance

Contractor Management, Contractor Services, Contractor, Contractor Service Report

by David Markowitz  Aug 30, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we highlighted why it’s important to make sure your locations are focused on the traffic you get during certain times of the year. It’s often up to the facilities department to make sure all company environments are in top shape and ready to handle what can be critical business periods. Making sure that there are no problems on the customer experience front, or as we like to say, that you’re ensuring your brand uptime, often falls on the facilities manager.

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The Maintenance & Construction Combo - How One Company Strives for Smooth Operations

Contractor Services

by Juliette Dickens  Feb 04, 2016

11 years ago when Steve Stone co-founded PROSspecialists in facilities maintenance and repair services, he could never have imagined the strides that would be made in facilities management technology. Today, as the company’s Executive Account Director, he says, “It is rewarding knowing that on a daily basis we help people with facilities issues in all areas of the country and in some cases, different countries. Success in my job is when all of my customers are happy due to the work and customer service they received from PROS.”

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How One Retail & Convenience Store Contractor Drives Growth with People & Technology

Contractor Services

by Bashir Abdallah  Jun 02, 2015

In our next commercial contractor spotlight segment, we sat down with Dave Mirabella of NCRC (Nationwide Construction & Repair) and discussed the journey of one general maintenance company.  We discussed the driving factors to their growth and the importance of technology and service monitoring to the facility maintenance industry.

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Facilities Managers Not the Only Ones Benefiting From FM Software

Contractor Services

by Jordan Moskowitz  May 20, 2015

The value of ServiceChannel’s software to a facilities management team is no secret; our Service Automation solution provides unparalleled visibility into service provider activities, allowing teams to do more with less and providing real cost savings. But what about the flip side?

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Roto-Rooter Services Company Talks Customer Satisfaction & New Services

Contractor Services

by Bashir Abdallah  May 18, 2015

We sat down with various Roto-Rooter Services employees to discuss the importantance of Contractor Scorecards to their organization, as well as a new, certified Water Restoration service they are offering: Charisse Luckey (Director of Business Development); Jack Kortekamp (Director of Business Development); Keith Vadas (Vice President of Sales); Reuben Parker (Corporate Accounts Manager); Mary Whitt (Manager of Commercial Customer Support) 

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Roto-Rooter Services Company Talks Customer Satisfaction & New Services

Contractor Services

by Bashir Abdallah  Apr 08, 2015

We sat down with various Roto-Rooter Services employees to discuss the importantance of Contractor Scorecards to their organization, as well as a new, certified Water Restoration service they are offering: Charisse Luckey (Director of Business Development); Jack Kortekamp (Director of Business Development); Keith Vadas (Vice President of Sales); Reuben Parker (Corporate Accounts Manager); Mary Whitt (Manager of Commercial Customer Support) 

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No Snow: Delivering Quality Contracting Services with Mobile FM Software

Mobile, Contractor Services

by Bashir Abdallah  Mar 26, 2015

This is the first in a series of interviews with commercial contractors in the Fixxbook network about best practices, innovation and how contractors can best service their customers.  Whether you're hiring contractors to perform work for your locations or are a vendor yourself, we think you'll find some useful information to improve your own operations.

This winter, New England was faced with one of the highest snow accumulations in recent years.  This caused significant cost overruns for many companies despite proper planning for snow removal services.  We sat down with Neal Glatt of Case Snow Management (a Massachusetts-based Contractor) to talk about the challenges and opportunities of the snow removal industry as well as how mobile facilities management software helps support its business.

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