How to Improve Contractor Relationships with Service Automation

Contractor Management

by Greg Rakovsky  Feb 21, 2018

Facilities management is built on relationships— facilities managers and service providers must work together to create and maintain the best possible business locations. However, even though contractor relationships are extremely important for keeping facilities in optimal shape, they are often forgotten due to shifting priorities and busy schedules.

Creating and maintaining strong contractor relationships must be a priority if businesses want to optimize their facilities management processes. Technology can help; enter service automation.

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What Every Facilities Manager Should Do Now: Track Contractor & Service Provider Performance

Contractor Management, Contractor Services, Contractor, Contractor Service Report

by David Markowitz  Aug 30, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we highlighted why it’s important to make sure your locations are focused on the traffic you get during certain times of the year. It’s often up to the facilities department to make sure all company environments are in top shape and ready to handle what can be critical business periods. Making sure that there are no problems on the customer experience front, or as we like to say, that you’re ensuring your brand uptime, often falls on the facilities manager.

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How Retail Can Benefit from Contractor Management Software

Contractor Management, Retail, Contractor, contractor management software, Retail Facilities Management

by Kristin Hambelton  Jul 19, 2017

Retail organizations face a number of challenges when it comes to managing the contractors that support their stores, especially those in the maintenance and repair trades. ServiceChannel Custom Analytics show that waste and recycling have the top number of work orders (11 percent), followed by HVAC (8 percent), janitorial (7 percent), plumbing (6 percent), and alarms and safety (6 percent).

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What Every Facilities Manager Should Do Now: On Demand Contractor Work Orders

Contractor Management

by David Markowitz  Jun 20, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we explored the importance of automating planned and preventive maintenance. Ensuring all needed scheduled services happens on time is essential for any facilities manager.  In the era of ‘doing more with less,’ automating preventive maintenance is one of the principal ways that small and nimble facilities teams can successfully manage hundreds of locations. This post will deal with the issues of contractor work orders and how the use of service automation software can help sove them. 

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Choosing Between In-House Maintenance vs. Third-Party Vendors

Contractor Management, Field Service Management

by Greg Wilson  Mar 09, 2017

ServiceChannel has become increasingly aware that many of our customers have been investing more and more into in-house maintenance technicians, rather than completely relying on third party service providers and contractors. These companies have efforts of varying sizes and scopes, with many using a hybrid model by only bringing a portion of their service calls in-house. Whichever model is considered - all in-house, hybrid in-house and third party, or only third party - the following factors come into play.

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What Facilities Managers Need to Know: Trust But Verify Your Commercial Contractors

Contractor Compliance, Contractor Management

by David Markowitz  Oct 27, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Facilities management has often been a relationship-driven world where contractors and FMs work together because of history and trust.  But today, the environment is moving from a ‘handshake’ world to one ripe with risk and compliance issues.  For better or worse, potential litigation is something that needs to be factored into most decisions and business processes.

Most FMs have a story of how a contractor relationship deteriorated, leading to unforeseen trouble.  And as facilities management becomes more data-driven, it’s essential that vendor relationships be based on objective, quantifiable performance metrics.  With facilities work having a powerful impact on a company’s brand (by driving one’s “brand uptime”) there’ll be no excuse not to have the best performing contractors doing your work.

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Who’s Transforming the Facilities Management Industry?

Contractor Management, Facilities Management, Events

by Erika Young  May 05, 2016

If you were interested in how the facilities service automation market is not only changing but how it’s being transformed, then the place to be was ServiceChannel’s Retail User Group in Long Beach, CA, just ahead of the recent PRSM 2016 Annual Conference.

With a wide array of products and services to help both retailers and contractors, ServiceChannel is well known across the sector in providing best-in-class FM software offerings.  But that’s only the start for us.  We’re seeking to transform how the facilities business is conducted, by  influencing how key players operate, modifying operational expectations and fundamentally altering what is considered “standard” in the industry.

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How Do You Show Your Contractors the Money?

Contractor Management, Contractor

by Andy Brown  Apr 20, 2016

If you’re responsible for maintaining numerous locations: stores, restaurants, facilities, centers, etc., you likely are also managing hundreds if not thousands of contractors across geographies.  With numerous service requests from preventive maintenance to emergency work, getting the work performed is not the end of the process.  How do you pay everyone cost effectively, on-time and without turning into your own accounts payable department?

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Is Your Facilities Program in Compliance?  Or at Risk?

Contractor Compliance, Contractor Management, Risk Management

by David Markowitz  Apr 13, 2016

A contractor comes on site to perform some needed preventive maintenance.  There’s an accident involving one of your customers.  Luckily, your contractor’s fully insured because you checked this when you established this vendor relationship a few years ago.  Their insurance and other credentials are still in effect, at the right levels, right?  Are you sure? Would you bet your job?

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4 Best Practices Innovative Restaurant Chains Follow to Manage Facilities Expenses...And You Don’t!

Contractor Management, Restaurant, Best Practices

by Dave Perry  May 06, 2015

Many of the best and brightest restaurant chains have deployed the latest FM software tools to automate their demand service & maintenance management processes.  The result: enhancing overall efficiencies, reducing costs, and gaining operational and financial visibility into historically unmanaged data.  

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How Nike’s Facilities Management Team Changes a Car’s Tire While Going 65 MPH

Customers, Business Intelligence, Contractor Management, Facilities Management, Best Practices

by David Markowitz  Feb 24, 2015

Ever change a tire on a moving car...that’s going 65 mph?  That’s how one supplier compared working with Nike’s facilities management department according to a recent feature from Professional Retail Store Maintenance magazine.  The article highlights how the high profile brand’s FM team which is responsible for over 350 stores in the US and Canada deals with “extremely high expectations, as well as very high demand with a very low timeframe.”

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National Restaurant Chain Ovation Brands Gains Increased Operational Visibility While Slashing Costs

ROI, Case Studies, Brand Uptime, Contractor Management, Restaurant

by David Markowitz  Dec 04, 2014

All restaurants face the challenge of maintaining their locations in clean, proper operating conditions while keeping costs under control. New locations are opened, existing ones are remodeled and all face high customer foot traffic and constant, regular service demands that can put a continual strain on staff, facilities and equipment.

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What Do Facilities Managers in Canada Know That You Don’t?

Business Intelligence, Contractor Management, Retail

by David Markowitz  Nov 06, 2014

If moving to a more data-focused approach for your facilities management program isn’t something you’ve done - or are in the process of doing, you better get going! ‘Big Data’ has certainly become a trendy buzzword. But regardless of its size, it’s important that data is integrated into all aspects of your daily routine. From our vantage point, we’re seeing this everywhere.

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Contractors, Retailers Share CAB to Success Resulting in Real Insights and Process Improvements

Customers, Contractor Management, Company, Events

by David Markowitz  Sep 22, 2014

As a provider of facilities management technology solutions, we work with hundreds of leading retail, restaurant and convenience store chains along with tens of thousands of contractors. The common thread between them is that they all conduct their business (entering work orders, submitting proposals, monitoring repair status, completing jobs, reviewing metrics, tracking service payments, etc.) on the ServiceChannel platform.

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Rhodes Report - September Edition

Metrics, Rhodes Report, Business Intelligence, Contractor Management

by Kristen Rhodes  Sep 15, 2014

Welcome to the latest edition of the Rhodes Report! My goal, as always, is to help you maximize the value of ServiceChannel within your organization through new features, best practices and innovative ideas. Our bottom line is to help you - and help your bottom line!

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Don’t Give the Fox the Keys to the Henhouse, or Why the FM Stack Should Stay Unbundled

Brand Uptime, Contractor Management, Facilities Management

by David Markowitz  Sep 02, 2014

It’s one thing when the proverbial fox guards the henhouse, it’s another when it basically runs it, using it to its advantage. That’s great for the fox - usually not so good for the hens. The same thing can happen with “your” facilities and contractor data. And you don’t want to be the hen.

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Rhodes Report - July Edition

Metrics, ROI, Rhodes Report, Business Intelligence, Contractor Management

by Kristen Rhodes  Jul 31, 2014

Welcome to my first Rhodes Report! As I mentioned, my goal is to make sure you are getting the most out of the ServiceChannel platform along with our team's industry knowledge to succeed in your role. Part of this is to share innovative approaches, new features and best practices I think you can benefit from as well as share with your management.

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Measure Contractor Performance with Contractor Scorecard Reports

Metrics, Contractor Management

by Siddarth Shetty  Jul 17, 2014

For years diligent facilities managers have relied on their relationships with their strong contractor partners to ensure they’re getting the best service and prices. However, in today’s dynamic and competitive environment, this is not enough. Facilities managers and contractors need a tool to better manage themselves and ensure that contractors are meeting and exceeding their clients’ expectations. Since ServiceChannel released its Contractor Scorecard in February 2013, there have been more than 20,000 report executions between contractors and facilities managers.

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Small Steps to Integrate Sustainability

Fixxbook, Contractor Management

by Mario Salcido  Jun 12, 2014

Stores everywhere are looking for ways to become leaders in sustainability and environmental stewardship.

Fixxbook, a subsidiary of ServiceChannel, makes it easy for facilities to verify a contractor’s commitment to green technologies by obtaining certified proof that the contractor is reusing, recycling and reducing as much as possible.

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Compliance Gives Contractors a Competitive Advantage

Contractor Compliance, Contractor Management

by Eric Schechter  May 22, 2014

Contractor compliance requirements can have a positive impact on your business in 3 ways:

    1. It raises the bar. When a contractor goes through the screening process and gets vetted, they get a badge on their profile. They show up as being a verified contractor. If you are running a legitimate contracting business or service and you are compliant, you have the potential to get more work.
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