What FM Pros Should Know About Compliance Trends - and What They Can Do About It

Contractor Compliance

by Kristin Hambelton  Aug 09, 2017

Compliance seems to be one of those necessities that corporations go through because they’re mandated to do so. Unfortunately, this has sometimes made the poor Corporate Compliance Officer one of the least popular employees in any company doing one of the most thankless jobs.

Read More

Building an A+ Rating into Every Avery Asphalt, Inc. Job

Contractor Compliance, Contractor, contractor management software

by Juliette Dickens  Jan 05, 2017

Avery Asphalt, Inc., is proud of its A+ rating from the Better Business Bureau. The rating appears front and center on the Avery Asphalt website, but more important, it’s built into every job this Colorado-based company handles. Andy Avery is vice president of finance. You would think he'd measure success in dollars and cents. But that’s not Avery. His measurement of success: providing excellent service every day to every customer.

Read More

What Facilities Managers Need to Know: Trust But Verify Your Commercial Contractors

Contractor Compliance, Contractor Management

by David Markowitz  Oct 27, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Facilities management has often been a relationship-driven world where contractors and FMs work together because of history and trust.  But today, the environment is moving from a ‘handshake’ world to one ripe with risk and compliance issues.  For better or worse, potential litigation is something that needs to be factored into most decisions and business processes.

Most FMs have a story of how a contractor relationship deteriorated, leading to unforeseen trouble.  And as facilities management becomes more data-driven, it’s essential that vendor relationships be based on objective, quantifiable performance metrics.  With facilities work having a powerful impact on a company’s brand (by driving one’s “brand uptime”) there’ll be no excuse not to have the best performing contractors doing your work.

Read More

Is Your Facilities Program in Compliance?  Or at Risk?

Contractor Compliance, Contractor Management, Risk Management

by David Markowitz  Apr 13, 2016

A contractor comes on site to perform some needed preventive maintenance.  There’s an accident involving one of your customers.  Luckily, your contractor’s fully insured because you checked this when you established this vendor relationship a few years ago.  Their insurance and other credentials are still in effect, at the right levels, right?  Are you sure? Would you bet your job?

Read More

3 Ways Facilities Managers Can Get on the Same Page With Procurement

Contractor Compliance, Procurement, Best Practices

by Jessica Countess  Mar 20, 2015

Corporate Procurement teams typically have one goal - help the company reduce operating expenses by achieving the most value for every dollar spent. While often that simply translates to “reducing budgets,” you may be surprised to hear that your Procurement team is focused on many of the same goals you are:

Read More

What Were the Hot Topics at Restaurant Facility Management Association's 2015 Conference

Contractor Compliance, Restaurant, Events

by Jordan Moskowitz  Feb 23, 2015


Given we’re back in the frozen tundra of the northeastern part of the country, we’re of course still looking fondly at our recent trip to San Diego for the Restaurant Facility Management Association's Annual Conference.  We had a great time meeting lots of customers, partners and fellow FM professionals but before it gets too late, we wanted to share what we feel were the big takeaways from this year’s event.

Read More

Rhodes Report - October Edition

Contractor Compliance, Rhodes Report, Technology

by Kristen Rhodes  Oct 08, 2014

I'm sure the data security breaches that occurred at some of the nation's largest retailers over the past few months have had most companies reviewing their IT connections with customers, vendors, contractors and suppliers - and rightly so. The good news is that, as a ServiceChannel customer, you can rest assured that you have already taken steps to enhance the security of your company's information and have protected your company's data from being accessed by unauthorized external accounts.

Read More

Compliance Gives Contractors a Competitive Advantage

Contractor Compliance, Contractor Management

by Eric Schechter  May 22, 2014

Contractor compliance requirements can have a positive impact on your business in 3 ways:

    1. It raises the bar. When a contractor goes through the screening process and gets vetted, they get a badge on their profile. They show up as being a verified contractor. If you are running a legitimate contracting business or service and you are compliant, you have the potential to get more work.
Read More

Managing Facilities for Luxury Retail versus Box Stores

Contractor Compliance, Brand Uptime, Contractor Management, Retail

by Jordan Moskowitz  Jan 09, 2014

There are similarities between luxury retail and box stores. Both want increased customers, both need adequate staffing and both require proper systems management. Pronounced differences are found, however, in several aspects of luxury retail management:

Read More

Why Focusing on Contractor Compliance is Important

Contractor Compliance, Contractor Management

by Eric Schechter  Oct 01, 2013

In this distributed-asset world that we live in, we are starting to see a need for a level of compliance and control that has just not been there previously. For some companies, it is a real culture shock having to focus on contractor compliance. It can be considered a bottleneck: because if they were doing it, then they were doing it very inconsistently. Now facilities managers are saying, “Before a contractor can send out an employee and work on my equipment, I first need your insurance, license, references, rates; I need background checks,” - all this stuff.

Read More

Who’s Leading your Contractor Compliance?

Fixxbook, Contractor Compliance, Contractor Management

by Eric Schechter  Sep 18, 2013

There is a lot of education needed in our industry about compliance. The need for contractor compliance is reaching levels that it has never been near before: So, we would like to educate not just users of our software, but educate the industry about contractor compliance.

Read More

Terminix Chooses ServiceChannel Software to Manage National Subcontractor Network

Customers, Contractor Compliance, Press Releases, Contractor Management

by ServiceChannel News  Aug 28, 2013

Terminix chooses ServiceChannel’s Private Network software to manage their subcontractor network.

August 15, 2013 - NEW YORK, NY – Terminix, the largest pest control company in the world, has selected ServiceChannel’s Private Network software as a service (SaaS) application to source, credential and manage compliance of their subcontractors nationwide. Terminix, a ServiceChannel enabled contractor, operates in 45 states in the U.S. and 14 countries around the world.

Terminix operates in 45 U.S. states and 14 countries worldwide.
Read More

Check out our newest Ebook:
What Every FM Should Do Now Ebook
Download the Free Ebook