What Every Facilities Manager Should Do Now: Track Contractor & Service Provider Performance

Contractor Management, Contractor Services, Contractor, Contractor Service Report

by David Markowitz  Aug 30, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we highlighted why it’s important to make sure your locations are focused on the traffic you get during certain times of the year. It’s often up to the facilities department to make sure all company environments are in top shape and ready to handle what can be critical business periods. Making sure that there are no problems on the customer experience front, or as we like to say, that you’re ensuring your brand uptime, often falls on the facilities manager.

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How Retail Can Benefit from Contractor Management Software

Contractor Management, Retail, Contractor, contractor management software, Retail Facilities Management

by Kristin Hambelton  Jul 19, 2017

Retail organizations face a number of challenges when it comes to managing the contractors that support their stores, especially those in the maintenance and repair trades. ServiceChannel Custom Analytics show that waste and recycling have the top number of work orders (11 percent), followed by HVAC (8 percent), janitorial (7 percent), plumbing (6 percent), and alarms and safety (6 percent).

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ServiceChannel Technology Helps Avery Asphalt, Inc. Build an A+ Rating

Contractor Compliance, Contractor, contractor management software

by Juliette Dickens  Jan 05, 2017

Avery Asphalt, Inc., is proud of its A+ rating from the Better Business Bureau. The rating appears front and center on the Avery Asphalt website, but more important, it’s built into every job this Colorado-based company handles. Andy Avery is vice president of finance. You would think he'd measure success in dollars and cents. But that’s not Avery. His measurement of success: providing excellent service every day to every customer.

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Weather Obstacles Don't Slow Weston Lawn Service and Snow Removal Down

Contractor, cmms software, contractor management software

by Juliette Dickens  Dec 01, 2016

When you name the company after yourself, and that name is on trucks all over the area, you better make sure that quality and service are at its best. Tony Weston doesn’t just own Weston Lawn Service and Snow Removal, he’s also the lead coordinator—making sure that the right people are hired, bills are paid, and customers happy. Tony’s recipe for success starts with trust. He says, “It’s about being honest with your customers, and then, of course, following through with quality, hard, efficient work.”

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Alpha Energy Solutions Is Prepared to Respond to Any Challenge

The Fixx, Contractor

by Juliette Dickens  Nov 03, 2016

Alpha Energy Solutions is one of the largest mechanical service providers for commercial and industrial HVAC and indoor energy solutions in Kentucky, West Virginia, Indiana, Illinois, Mississippi, North Carolina, Ohio, and Tennessee. That’s a lot of ground to cover for Barry Hartlage, Director of National Accounts. Barry’s role is to “achieve customer satisfaction and meet shareholder return.”

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Guardian Fueling Technologies— Ease of Invoicing with ServiceChannel Keeps Their Customers Happy

Facilities Management, Contractor, spotlight

by Juliette Dickens  Oct 05, 2016

In the Southeast, the name Guardian Fueling Technologies is synonymous with solutions for petroleum equipment and fluid-handling needs. Guardian is a licensed Petroleum Contractor, specializing in fuel systems, as well as a licensed Building Contractor and licensed mechanical contractor. Guardian is a distributor for best-in-class PEI manufacturers.

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Hawk Industrial Services Maintains the Drive to Achieve Their Goals

Facilities Management, Contractor, spotlight

by Juliette Dickens  Sep 07, 2016

Kevin Hawk founded Hawk Industrial Services in 2008. As the owner of this busy Pennsylvania-based repair business, he’s only satisfied when his customers and employees are happy. That’s not always easy. Like any business owner, Kevin is often faced with obstacles. He says, “You need to maintain the drive to achieve your goals after setbacks.” As the owner, Kevin prefers face-to-face contact with customers, but that’s not always possible. “Having ServiceChannel helps us understand our customers’ needs.”

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Quality Customer Service and Efficiency with Douglas Taylor Air Conditioning & Refrigeration

The Fixx, Contractor

by Juliette Dickens  Aug 03, 2016

Angel Perez is a people person. As the Office Manager / Human Resources Administrator at Douglas Taylor Air Conditioning & Refrigeration in Florida, he’s always busy. Angel is dedicated to fulfilling customer needs with “quality customer service, promptness, and efficiency.”

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1-800-GOT-JUNK? Calls ServiceChannel as Simple, Straightforward, and Easy to Implement

The Fixx, Contractor, spotlight

by Juliette Dickens  Jun 08, 2016


When you are the world’s largest junk-removal service, you have to deal with a lot of.. junk.  And we don’t just mean old furniture, appliances, electronics, construction debris, and yard waste. There’s adapting to unexpected changes in the scope of work requested by customers and climbing out from behind the piles of day-to-day administrative tasks. Matthew Inouye is the recently appointed Sales and Operations Manager for National Accounts and Strategic Alliances at 1-800-GOT-JUNK? His job is to “develop and implement solutions that free up the sales team across 43 states to focus on serving customers.” Matthew’s job also includes implementing a playbook so that 1-800-GOT-JUNK? can continue to rapidly grow and “to scale our national business while staying consistent in our message, maintaining our service levels and delivering on customer expectations.”

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ServiceChannel Expands Continuing Education Program with New Fixxbook Course for Contractors

Fixxbook, Training & Education, Training, Contractor

by Chellie Esters  Jun 01, 2016

Our facilities management continuing education program, LearningChannel is steadily growing. Since its launch in June, 2015, we have had almost 1000 clients and service providers register for our continuing education courses to refresh their facility management knowledge, learn best practices, and help onboard new personnel.

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25 Years Later and Still Going Strong - Chain Store Maintenance

The Fixx, Contractor, spotlight

by Juliette Dickens  May 03, 2016

No matter the day, no matter the weather, Maryclarie McCarthy is one very busy lady. She’s Manager of Operations for Chain Store Maintenance (CSM), which specializies in facilities services for the retail, restaurant, and lodging industries. CSM started in 1991 with the mission to perform minor repairs in major cities. Twenty-five years later, CSM has performed more than 500,000 jobs in practically every city in the United States, Canada, and Puerto Rico.

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How Do You Show Your Contractors the Money?

Contractor Management, Contractor

by Andy Brown  Apr 20, 2016

If you’re responsible for maintaining numerous locations: stores, restaurants, facilities, centers, etc., you likely are also managing hundreds if not thousands of contractors across geographies.  With numerous service requests from preventive maintenance to emergency work, getting the work performed is not the end of the process.  How do you pay everyone cost effectively, on-time and without turning into your own accounts payable department?

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How to Make Sure Your Work Order Isn’t Lost in Translation [Guest Post]

Technology, Contractor

by Jim Giebutowski  Apr 11, 2016

ServiceChannel offers a variety of ways to enter and manage work orders, including an IVR (interactive voice response) system supported by advanced automated call distribution technology.  But what if the primary language of the employee or contractor calling in is something other than English?  Language barriers present the risk of inaccurate data entry, inaccurate billing and possible missed deadlines.   

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Legacy Air - Growing Leaps & Bounds!

Contractor

by Juliette Dickens  Apr 01, 2016

Legacy Air knew it was onto something when it opened its first office in Arizona to service air conditioning systems. The company has grown by leaps and bounds since then. Today, Legacy Air has offices in 11 states, and now also services refrigeration, fixes kitchen equipment, and handles facility repairs along with its HVAC work. In fact, this year Legacy Air was ranked as one of America’s Fastest Growing Companies on the Inc. 5000 list.

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It’s 10 AM.  Do You Know Where Your Contractors Are?

Technology, Contractor

by David Markowitz  Mar 02, 2016

Multi-site companies have lots of vendors, contractors and service providers scheduled to come on site, every day, at locations everywhere to address emergency, on demand and planned service requests.  Contractors have multiple jobs necessitating their travel from site-to-site.  How do companies know when (or even if) they show up and how do contractors demonstrate their presence on site?

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Distance Doesn't Affect the Close Knit Connection with ESC

Contractor

by Juliette Dickens  Mar 01, 2016

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Meet Integra's Norm Dutcher: Both a Chef and Facilities Problem Solver

The Fixx, Contractor

by Juliette Dickens  Jan 04, 2016

Integra Service Group, Inc., is a facilities management leader in the specialized field of repair, installation and rollout management of electrical, lighting and low voltage. Its client roster list is chock full of well-recognized multi-store retailers and chains – from Aspen Dental to The Container Store, from Panera Bread to Williams Sonoma.

President Norm Dutcher defines success as “Happy loyal customers who give us lots of work and say they wished they had dropped their old supplier and partnered with us sooner. And happy 'C Suites' who understand and appreciate the value Integra brings to their facilities team.”

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How Terminix Manages the Facilities On-boarding Experience

The Fixx, Contractor

by Juliette Dickens  Dec 01, 2015


For Katherine Bowen, staying focused, alert and striving for improvement always trumps a “business as usual” mindset. Katherine is the go-to person for on-boarding national level accounts to ensure the service transition goes super smooth. Katherine’s role also includes IT support for Terminix’s ServiceChannel accounts and the internal web-based reporting portal, and the systems’ training for her department. Katherine says, “We view ourselves as a provider that customers should welcome into their businesses and homes with assurance that our work will be done right the first time, and that we will partner with them through whatever it takes to tackle the toughest pest situations.”

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Meet Global's Stacy Brown: Global's Swiss-Army Knife for Facilities Management

Facilities Management, Contractor

by Juliette Dickens  Nov 03, 2015

Company: Global Facility Management & Construction

Stacy Brown, Director, Strategic Planning & Development at Global Facility Management & Construction could refer to her job and team as “support, knowledge and a resource for all facets of the company.” For Stacy, success is happy clients and employees, “When we’re receiving excellent feedback from stores and clients, it means we’re doing something right.”

Well, they must be doing a great deal right. Inc. magazine just ranked Global Facility Management & Construction #2,509 on its annual Inc. 5000 list, an exclusive ranking of the nation’s fastest-growing private companies. This is the second year in row that Global has made the list.

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Meet The Dwyer Group: 11 Service Brands, 2,100+ Franchises,1 Searchable Directory and a Million Fans

Contractor

by Juliette Dickens  Oct 02, 2015

The Dwyer Group has come a long way since its founding in 1981 with only brand. Today, The Dwyer Group has 11 service provider brands encompassing more than 2,100 franchises across the US and internationally. Dwyer has not only gained loyal customers for its superior service, it has gained media attention – the company’s CEO was featured in an Undercover Boss episode, and then brought back for its special “Undercover Boss: Epic Bosses.”

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