Facilities Industry Visionaries Steven Gottfried and Serge Lubensky to Continue Innovation with Re:Tool Ventures
Facilities Industry Visionaries Steven Gottfried and Serge Lubensky to Continue Innovation with Re:Tool Ventures
Investment by leading venture capital firm signals a new era for facilities management and service automation
NEW YORK – May 02, 2017 – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, today announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach. Accel partners Rich Wong and Arun Mathew will join the ServiceChannel Board of Directors.
NEW YORK, March 6, 2017 — ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that A-Lign, an independent auditing firm, has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of Feb. 1, 2016 through Jan. 31, 2017.
Eyemart Express Finds Transparency at Every Level of Service Management
Here’s looking at you! At Eyemart Express, that’s not just a phrase, it’s how they do business. Their mission at Eyemart Express is to provide affordable, high-quality, prescription eyewear in as little as 30 minutes. After 25 years, the company has become the nation’s eighth-largest optical retailer with 162 locations across 34 states under four brand names: Eyemart Express, Eyewear Express, Vision 4Less, and Visionmart Express.
wagamama Avoids Suprise Calls by Using ServiceChannel
What’s not to love about a company whose motto is “From bowl to soul”? wagamama is growing rapidly across the United States, offering positive eating for positive living with dishes inspired by the food of Asia. Justin Haapala is a senior accountant for wagamama, but his role extends beyond income statements and ledgers. As Justin puts it, “Success in my job goes far beyond numbers — it is the ability to help find solutions to any aspect of the business, whether that's talking with lawyers, maintaining our facilities management program, or negotiating contracts.”
Cole Haan Begins Every Day and Ends Every Night with ServiceChannel
Eric Korth is an industry veteran. He recently took his expertise to Cole Haan, the global lifestyle brand with a focus on men's and women's footwear and accessories. Cole Haan has been around since 1928, but Eric has been with the company for just a few months. As a Retail Facilities Manager, Eric is responsible for the physical structure and workings of all Cole Haan stores throughout the United States and Canada.
ServiceChannel Energizes Internal Facilities Team at O2 Fitness
O2 Fitness, headquartered in Raleigh, NC, prides itself for being able to provide its members with highly tailored programs and services based on their specific fitness goals. The company’s facilities maintenance team, however, was challenged to maintain high levels of service excellence using its legacy CMMS, which included minimal levels of work order tracking, lack of transparent reporting and inconsistent user experiences.
Transparency Drives Efficiency for L'Occitane
L’Occitane International leads the world in natural ingredient-based cosmetics and well-being products with its five brands: L’Occitane en Provence, L’Occitane au Brésil, Melvita, Le Couvent des Minimes and Erborian. L’Occitane products are available in more than 3,000 free-standing boutiques and department stores across the globe. Sarah Skelly, Regional Manager for Boutique Care North America, is responsible for facilities in the United States and Canada.
Sarah runs a lean operation. It’s no surprise then that Sarah’s utmost definition of success is based on efficiency. “Efficiency in my day-to-day is making sure the work is properly completed at stores. I reach out to stores on what’s happening behind the scenes and ensuring low impact on the stores’ daily activities when work is being completed,” says Sarah.
New ‘Transparency Drives Performance’ Program Arms FM Pros and Contractors
with Tools for Greater Visibility, Enhanced Collaboration and Improved Results
NEW YORK, June 8, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today launched a nationwide program designed to improve the collaboration and transparency between facilities management teams and service providers through modern tools, technologies and techniques that deliver unprecedented visibility across all aspects of their business relationship.
New Brand - Think Transparency
We are thrilled to unveil the updated branding for ServiceChannel and wanted you to be among the first to know about a new series of educational and best practices events we're hosting.
As part of some recent market research and extensive interviews with clients, contractors, industry visionaries, and employees, it became exceedingly clear that the goal of "increased transparency" was the most important, most impactful, and most desired value that a solution like ServiceChannel could deliver.
Having landed back in New York, I can finally exhale and say “another PRSM National Conference in the books.” This year’s Annual Conference took place at the Long Beach Convention Center in Long Beach, CA in beautiful California weather.
The theme of this year’s conference was “Expect the Unexpected” which was reflected in education sessions revolving around new technologies in the ever-changing world of facilities. While facilities management itself may be changing, PRSM remains a little more consistent. Here are the 5 things I learned this year at PRSM.
Being an industry leader in outdoor apparel and products for more than 70 years takes a certain kind of toughness and passion. As Retail Facilities Manager, Roger Hernandez oversees the maintenance and repairs of Columbia’s retail stores and showrooms, which showcase the brand’s market-leading apparel and accessories. Roger helps Columbia’s store managers maintain the appearance and functionality of their stores by tracking facilities tickets so the managers can focus on sales.
Company to Demo Latest Innovations to Transform Retail Facilities Management at PRSM 2016 National Conference
LONG BEACH, Calif, April 25, 2016 (Booth No. 1658) – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that it is again exhibiting at the PRSM National Conference taking place this week to provide facilities management professionals in the retail industry with the latest technical innovations, information resources, solutions, networking and knowledge-sharing
If you’ve been in an airport recently, you’ve probably either been in or passed by an XpresSpa. With 50 locations in the United States and worldwide, XpresSpa has grown rapidly to service millions of travelers since its launch in 2003. XpresSpa delivers the complete spa experience: from full body massages to mani-pedis to facials, along with the company’s own branded line of luxury travel products and accessories. As National Facilities Manager, Candice Rivera is responsible for ensuring that every XpresSpa location is safe and atheistically pleasing, all while staying in budget.
Ask any mall-going teen or young adult about Express, Inc., and they’re likely to say they have at least one piece of Express’ fashion apparel in their closet. With more than 600 retail and factory outlet stores across the United States, Canada, and Puerto Rico, most in high-traffic shopping malls and centers, Express is a fashion mainstay. Charles (Chuck) Carroll is one of Express’s two zone facilities managers, with the responsibility of managing 330 locations.
Chuck measures success by a few barometers. The first is budget allocation. According to Chuck, “In the past year we have performed a couple of RFP’s that were successful in freeing up some budget money for other projects that we could not get capital money for. This creative budgeting is a way of life in facilities.” The other measure is customer satisfaction. “Our customer, store managers, and field leadership need to be satisfied with our work to have any measurable success. Over the past two years we have worked closely with our field teams to identify maintenance and repair weaknesses and address them. We also have created stretch goals for our team so that we can surpass what we know now as our current ‘success level.’”
However you're involved in the facilities management industry - whether you're responsible for maintaining facilities for a particular organization such as a retail brand, chain of restaurant or convenience stores, or interested in more broad based FM applications and products, there are a number of events this year to fill your calendar.
Here are five facilities management events, shows, and conferences in the first half of 2016 that we like for their educational and networking opportunities.
SaaS-Industry Veteran and Sales-Process Expert to Drive Growth, Integration and Alignment
NEW YORK, Feb. 16, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced the appointment of Brian Serino as Chief Revenue Officer responsible for integrating and aligning all sales-oriented activities and programs throughout the company. Serino will report directly to ServiceChannel CEO, Tom Buiocchi.
ServiceChannel announced it has acquired Big Sky Technologies, Inc., a San Diego-based, privately held company with a facilities maintenance and operations SaaS solution specializing in serving multi-location retail, restaurant and other geographically distributed organizations.
The combined resources and talent of ServiceChannel and Big Sky will provide broader choices for facilities departments in retail, restaurant and other distributed enterprises, while the joint development efforts will accelerate technology and new product enhancements. This will help ServiceChannel better serve its customers across 63 countries who are conducting millions of facilities management transactions and managing billions of dollars in invoices on the ServiceChannel platform each year.
Expands Solution Portfolio for Retail, Restaurant and other Distributed Enterprises
NEW YORK and SAN DIEGO, Feb. 3, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced it has acquired Big Sky Technologies, Inc., a San Diego-based, privately held company with a facilities maintenance and operations SaaS solution specializing in serving multi-location retail, restaurant and other geographically distributed organizations.
While much of the Northeast was shut down for parts of this past weekend (including an outright travel ban in New York City), we realize the importance of delivering continual access to our facilities management software across all our customers’ locations. With our focus on system redundancy, uptime and performance, we’re pleased that ServiceChannel weathered Winter Storm Jonas without any major issues.