ServiceChannel Completes 2017 SSAE16/SOC1 Type II Audit Review

Press Releases, Company

by ServiceChannel News  Mar 06, 2017

NEW YORK, March 6, 2017 — ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that A-Lign, an independent auditing firm, has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of Feb. 1, 2016 through Jan. 31, 2017.

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Eyemart Express Finds Transparency at Every Level of Service Management - NewsChannel, November

Customers, Company, NewsChannel

by ServiceChannel  Nov 01, 2016

Customer Spotlight

Eyemart Express Finds Transparency at Every Level of Service Management

Here’s looking at you! At Eyemart Express, that’s not just a phrase, it’s how they do business. Their mission at Eyemart Express is to provide affordable, high-quality, prescription eyewear in as little as 30 minutes. After 25 years, the company has become the nation’s eighth-largest optical retailer with 162 locations across 34 states under four brand names: Eyemart Express, Eyewear Express, Vision 4Less, and Visionmart Express.

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wagamama Avoids Surprise Calls by Using ServiceChannel - NewsChannel, October 2016

Customers, Company, NewsChannel

by ServiceChannel  Oct 04, 2016


Customer Spotlight

wagamama Avoids Suprise Calls by Using ServiceChannel

What’s not to love about a company whose motto is “From bowl to soul”? wagamama is growing rapidly across the United States, offering positive eating for positive living with dishes inspired by the food of Asia. Justin Haapala is a senior accountant for wagamama, but his role extends beyond income statements and ledgers.  As Justin puts it, “Success in my job goes far beyond numbers — it is the ability to help find solutions to any aspect of the business, whether that's talking with lawyers, maintaining our facilities management program, or negotiating contracts.” 

Watch Justin explain what transparency means to his everyday business operations.

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Cole Haan Begins Every Day and Ends Every Night with ServiceChannel - NewsChannel, September

Customers, Company, NewsChannel

by ServiceChannel  Sep 06, 2016


Customer Spotlight

Cole Haan Begins Every Day and Ends Every Night with ServiceChannel 

Eric Korth is an industry veteran. He recently took his expertise to Cole Haan, the global lifestyle brand with a focus on men's and women's footwear and accessories. Cole Haan has been around since 1928, but Eric has been with the company for just a few months. As a Retail Facilities Manager, Eric is responsible for the physical structure and workings of all Cole Haan stores throughout the United States and Canada. 

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Transparency Drives Visibility for O2 Fitness, NewsChannel, August

Customers, Company, NewsChannel

by ServiceChannel  Aug 02, 2016


Customer Spotlight

ServiceChannel Energizes Internal Facilities Team at O2 Fitness

O2 Fitness, headquartered in Raleigh, NC, prides itself for being able to provide its members with highly tailored programs and services based on their specific fitness goals. The company’s facilities maintenance team, however, was challenged to maintain high levels of service excellence using its legacy CMMS, which included minimal levels of work order tracking, lack of transparent reporting and inconsistent user experiences. 

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Learn How Transparency Drives Efficiency for L'Occitane - NewsChannel, July

Customers, Company, NewsChannel

by ServiceChannel  Jul 05, 2016


Customer Spotlight

Transparency Drives Efficiency for L'Occitane

L’Occitane International leads the world in natural ingredient-based cosmetics and well-being products with its five brands: L’Occitane en Provence, L’Occitane au Brésil, Melvita, Le Couvent des Minimes and Erborian. L’Occitane products are available in more than 3,000 free-standing boutiques and department stores across the globe. Sarah Skelly, Regional Manager for Boutique Care North America, is responsible for facilities in the United States and Canada.

Sarah runs a lean operation. It’s no surprise then that Sarah’s utmost definition of success is based on efficiency. “Efficiency in my day-to-day is making sure the work is properly completed at stores. I reach out to stores on what’s happening behind the scenes and ensuring low impact on the stores’ daily activities when work is being completed,” says Sarah.

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ServiceChannel Identifies Transparency between Facilities Management and Service Providers as Most Critical Success Factor

Press Releases, Company

by ServiceChannel News  Jun 08, 2016

New ‘Transparency Drives Performance’ Program Arms FM Pros and Contractors
with Tools for Greater Visibility, Enhanced Collaboration and Improved Results

 

NEW YORK, June 8, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today launched a nationwide program designed to improve the collaboration and transparency between facilities management teams and service providers through modern tools, technologies and techniques that deliver unprecedented visibility across all aspects of their business relationship.

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See How Transparency Drives Performance for Louis Vuitton and ServiceChannel

Customers, Company, NewsChannel

by ServiceChannel  Jun 07, 2016


For You, About You

New Brand - Think Transparency

We are thrilled to unveil the updated branding for ServiceChannel and wanted you to be among the first to know about a new series of educational and best practices events we're hosting.

As part of some recent market research and extensive interviews with clients, contractors, industry visionaries, and employees, it became exceedingly clear that the goal of "increased transparency" was the most important, most impactful, and most desired value that a solution like ServiceChannel could deliver.

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5 Things I Learned at PRSM 2016

Retail, Company, Events

by Jordan Moskowitz  May 02, 2016

Having landed back in New York, I can finally exhale and say “another PRSM National Conference in the books.” This year’s Annual Conference took place at the Long Beach Convention Center in Long Beach, CA in beautiful California weather.

The theme of this year’s conference was “Expect the Unexpected” which was reflected in education sessions revolving around new technologies in the ever-changing world of facilities. While facilities management itself may be changing, PRSM remains a little more consistent. Here are the 5 things I learned this year at PRSM.

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Columbia Sportswear Hails ServiceChannel 'User-Friendly'- NewsChannel, May 2016

Customers, Company, NewsChannel

by ServiceChannel  May 02, 2016

Customer Spotlight

Columbia Sportswear Hails ServiceChannel 'User-Friendly'

Being an industry leader in outdoor apparel and products for more than 70 years takes a certain kind of toughness and passion. As Retail Facilities Manager, Roger Hernandez oversees the maintenance and repairs of Columbia’s retail stores and showrooms, which showcase the brand’s market-leading apparel and accessories. Roger helps Columbia’s store managers maintain the appearance and functionality of their stores by tracking facilities tickets so the managers can focus on sales.

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Success in Retail Sector Drives ServiceChannel Growth and Momentum

Press Releases, Company, Events

by ServiceChannel News  Apr 25, 2016

Company to Demo Latest Innovations to Transform Retail Facilities Management at PRSM 2016 National Conference

LONG BEACH, Calif, April 25, 2016 (Booth No. 1658) – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that it is again exhibiting at the PRSM National Conference taking place this week to provide facilities management professionals in the retail industry with the latest technical innovations,  information resources, solutions, networking and knowledge-sharing

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XpresSpa Uses ServiceChannel to Find Contractors.. Even at the Airport! - NewsChannel, April 2016

Customers, Company, NewsChannel

by ServiceChannel  Apr 01, 2016

Customer Spotlight

XpresSpa Uses ServiceChannel to Find Contractors.. Even at the Airport!

If you’ve been in an airport recently, you’ve probably either been in or passed by an XpresSpa. With 50 locations in the United States and worldwide, XpresSpa has grown rapidly to service millions of travelers since its launch in 2003. XpresSpa delivers the complete spa experience: from full body massages to mani-pedis to facials, along with the company’s own branded line of luxury travel products and accessories. As National Facilities Manager, Candice Rivera is responsible for ensuring that every XpresSpa location is safe and atheistically pleasing, all while staying in budget.

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EXPRESS Talks Mobile at the Mall - NewsChannel, March 2016

Customers, Company, NewsChannel

by ServiceChannel  Mar 01, 2016

Customer Spotlight

EXPRESS, Inc.


Ask any mall-going teen or young adult about Express, Inc., and they’re likely to say they have at least one piece of Express’ fashion apparel in their closet. With
more than 600 retail and factory outlet stores across the United States, Canada, and Puerto Rico, most in high-traffic shopping malls and centers, Express is a fashion mainstay.  Charles (Chuck) Carroll is one of Express’s two zone facilities managers, with the responsibility of managing 330 locations. 

Chuck measures success by a few barometers. The first is budget allocation. According to Chuck, “In the past year we have performed a couple of RFP’s that were successful in freeing up some budget money for other projects that we could not get capital money for. This creative budgeting is a way of life in facilities.” The other measure is customer satisfaction.  “Our customer, store managers, and field leadership need to be satisfied with our work to have any measurable success. Over the past two years we have worked closely with our field teams to identify maintenance and repair weaknesses and address them. We also have created stretch goals for our team so that we can surpass what we know now as our current ‘success level.’”

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Top Five Facilities Management Events Not to Be Missed in 2016

Restaurant, Retail, Convenience Store, Facilities Management, Company, Events

by Yerum Chun  Feb 22, 2016

However you're involved in the facilities management industry - whether you're responsible for maintaining facilities for a particular organization such as a retail brand, chain of restaurant or convenience stores, or interested in more broad based FM applications and products, there are a number of events this year to fill your calendar.

Here are five facilities management events, shows, and conferences in the first half of 2016 that we like for their educational and networking opportunities.

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ServiceChannel Appoints Brian Serino as Chief Revenue Officer

Press Releases, Company

by ServiceChannel News  Feb 16, 2016

SaaS-Industry Veteran and Sales-Process Expert to Drive Growth, Integration and Alignment

NEW YORK, Feb. 16, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced the appointment of Brian Serino as Chief Revenue Officer responsible for integrating and aligning all sales-oriented activities and programs throughout the company. Serino will report directly to ServiceChannel CEO, Tom Buiocchi.

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Barnes & Noble Prefers Silence - Learn Why - NewsChannel, February 2016

Customers, Company, NewsChannel

by ServiceChannel  Feb 04, 2016

Big Sky Technologies Joins ServiceChannel Team!

ServiceChannel announced it has acquired Big Sky Technologies, Inc., a San Diego-based, privately held company with a facilities maintenance and operations SaaS solution specializing in serving multi-location retail, restaurant and other geographically distributed organizations.

The combined resources and talent of ServiceChannel and Big Sky will provide broader choices for facilities departments in retail, restaurant and other distributed enterprises, while the joint development efforts will accelerate technology and new product enhancements. This will help ServiceChannel better serve its customers across 63 countries who are conducting millions of facilities management transactions and managing billions of dollars in invoices on the ServiceChannel platform each year. 

 

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ServiceChannel Acquires Big Sky Technologies to Accelerate Innovation in Service Automation for Facilities and Operations

Press Releases, Company

by ServiceChannel News  Feb 03, 2016

Expands Solution Portfolio for Retail, Restaurant and other Distributed Enterprises

NEW YORK and SAN DIEGO, Feb. 3, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced it has acquired Big Sky Technologies, Inc., a San Diego-based, privately held company with a facilities maintenance and operations SaaS solution specializing in serving multi-location retail, restaurant and other geographically distributed organizations.

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ServiceChannel FM Software Powers Through Winter Storm

Company, Technology

by Brian Engler, CIO  Jan 25, 2016

While much of the Northeast was shut down for parts of this past weekend (including an outright travel ban in New York City), we realize the importance of delivering continual access to our facilities management software across all our customers’ locations.  With our focus on system redundancy, uptime and performance, we’re pleased that ServiceChannel weathered Winter Storm Jonas without any major issues.

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A Thanks and Happy New Year to the Growing ServiceChannel Community

Facilities Management, Company

by Tom Buiocchi  Jan 07, 2016

Well, it’s time for that flip of the calendar to a new year.  We all hope that your 2015 was a good one, both personally and professionally, and that your outlook for 2016 is positive and filled with optimism.    

We’d like to thank you again for your partnership, commitment and candor this year.   Facilities management is an increasingly sophisticated, complex and strategic function - you need the proper operational and analytical tools - and a committed partner to succeed.

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The Heat Is On! - NewsChannel, January 2016

Customers, Company, NewsChannel

by ServiceChannel  Jan 04, 2016

Customer Spotlight

CorePower Yoga

Denver-based CorePower Yoga is taking the yoga industry by storm. With more than 130 studios, CorePower has a studio from Tempe, Arizona to Philadelphia, Pennsylvania to Honolulu, Hawaii. As Director of Facilities, Brian Peoples is responsible for putting together the programs and processes that take care of all the company’s financial needs from a facilities perspective. As Brian says, “Facilities Management allows studio managers to focus on growing their business and tending to the needs of our yoga instructors as well as their students.” Brian’s goal: to build one of the top facilities programs in the country. As they say in the yoga studio, this is a good place to take a deep breath and exhale.

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