What Facilities Managers Need to Know: Gain Valuable Insight Through Actionable Data

Business Intelligence, Analytics

by David Markowitz  Dec 14, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not any facilities manager that’s not become more data-oriented over the last several years.  As the rest of your organization is likely becoming more quantitatively focused and there are more FM tools to support your own function, expertise with facilities management metrics and measurement has become a required practice.

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5 Most Popular Facilities Management Blog Posts

Business Intelligence, Facilities Management, Best Practices, Analytics

by David Markowitz  Jan 14, 2016

What were the hottest, most interesting topics in facilities management last year?  With hundreds of customers, we’re always talking to facility managers, operations and on-site staff, procurement personnel, CFOs and other executives about what challenges they’re facing, best practices they follow and the innovations in the FM software field that are important to them.

Before we all get too far entrenched in 2016, we wanted to look back at our hugely popular facilities management blog and identify the most read posts.  It’s a great opportunity to catch up on any posts you may have missed, as well as get a sense of the topics in which your peers were most interested.  (Spoiler alert: think analytics, financial performance, the best FM software tips, budgeting, etc.)

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ServiceChannel Executive, Sid Shetty, to Present at the GoodData 'Make Money Summit'

Press Releases, Business Intelligence, Events

by ServiceChannel News  May 13, 2015

NEW YORK, May 13, 2015 - ServiceChannel announced today that Siddarth Shetty, the company's VP of its Global Services division will present at the GoodData Make Money Summit on how business intelligence and data analytics has helped ServiceChannel enable its customers to convert visibility and insights of their enterprise data into customized, actionable information in order to make more informed business decisions, take faster actions, and save significant costs.

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Key Takeaways from NFMT 2015 and SPECS 2015 Facilities Management Conferences

Business Intelligence, Facilities Management, Events

by Paul Wolf  Apr 06, 2015

This March was an active month for Facilities Managers and Store Operations personnel.  There was lots of action and attendance at two of the leading conferences specializing in improving all kinds of facilities (the Building Operations Management NFMT 2015 (National Facilities Management & Technology) conference in Baltimore and Chain Store Age’s SPECS 2015 (Store Planning, Equipment, Construction and Facilities Services) event in Las Vegas).  Regardless of what type of facility you’re responsible to maintain - from sporting arenas to big box retailers - there was something for you.  

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No More Gut Decisions: Data Analytics is What’s Driving Facilities Management

Business Intelligence, Events

by Siddarth Shetty  Apr 01, 2015

Over the past few years, the facilities management industry has seen a lot of change, not only in terms of the technologies now available but more importantly in how we are perceived as an industry. No longer is facilities seen as the “fixer upper” department; it’s now viewed more along the lines of the “protector of assets,” responsible for upkeeping the face of the brand.  Maintaining its locations properly is crucial to ensure its company’s Brand Uptime.

Now more than ever, customer experience has become one of the key drivers of sales.  And facilities managers are tasked with ensuring a great experience that will keep the customer coming back, all while saving money.  With this new focus, our industry has risen to the challenge and it is great to see the positive change that results from it.

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ServiceChannel Executive Discusses Transformative Effects of Big Data Analytics for Facilities Management at Upcoming Industry Events

Press Releases, Business Intelligence, Events

by ServiceChannel News  Mar 11, 2015

Siddarth Shetty, VP of Global Services, to Present at NFMT 2015 and SPECS 2015

NEW YORK, March 11, 2015 – ServiceChannel, the leading facilities services management technology platform, today announced that Siddarth Shetty, Vice President of Global Services, will be presenting at two upcoming industry events on technology trends and best practices that will help facilities managers better use big data analytics and business intelligence. 

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Analytics and Business Intelligence Self-Serves Facilities Management

Business Intelligence, Facilities Management

by David Markowitz  Mar 03, 2015

Analytics is becoming a bigger and bigger piece of the facilities management pie.  This trend was highlighted in a recent article from Datanami (a ‘big data’ news portal) about what they termed “self-service analytics.”

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How Nike’s Facilities Management Team Changes a Car’s Tire While Going 65 MPH

Customers, Business Intelligence, Contractor Management, Facilities Management, Best Practices

by David Markowitz  Feb 24, 2015

Ever change a tire on a moving car...that’s going 65 mph?  That’s how one supplier compared working with Nike’s facilities management department according to a recent feature from Professional Retail Store Maintenance magazine.  The article highlights how the high profile brand’s FM team which is responsible for over 350 stores in the US and Canada deals with “extremely high expectations, as well as very high demand with a very low timeframe.”

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Facilities Management Reports: Top Metrics for Both FMs & CFOs

Metrics, Business Intelligence, Facilities Management

by David Markowitz  Feb 19, 2015

You can’t turn anywhere without hearing something about data, and its growing importance to companies in every sector.  For many functional areas, data capture, analysis and FM reporting has long been an inherent part of the job.  But for others, moving to more of a data-centric mindset is somewhat new.

Whether the push has come from the top, via the CFO, or from the field, facilities management is one of those functions that’s been moving aggressively to use data to improve business decisions, cut costs and improve performance.  There are a number of operational metrics that facilities managers use to improve the quality of services they deliver.  But more FMs are now working closely with their CFO to track, analyze and make decisions based on a number of key financial measures from their facilities management program.

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Simplified Product Names & Good Reads: Rhodes Report [Feb Edition]

Rhodes Report, Business Intelligence, Product

by Kristen Rhodes  Feb 18, 2015

As you may already know, our development team’s been hard at work on improving the ServiceChannel platform, with usability being one major area of focus.  In particular, we have updated and simplified the user interface (UI), making it easier to navigate.  We’ve incorporated a lot of your feedback already and plan to continue doing so while building out further enhancements.

In addition, in an effort to better tie our terminology to our product capabilities and value, there  have been a few name changes to some of our products and modules (in conjunction with the user interface update).

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ServiceChannel Enhances Cloud-Based Platform with Enterprise Features, Mobile Capabilities and Advanced Analytics

Customers, Press Releases, Business Intelligence, Supplier Management, Supply Manager

by ServiceChannel News  Feb 12, 2015

Updated Offerings Extend Value to Facilities, Procurement, and Financial

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What Facilities Managers Need to To Know About Financial Performance

Business Intelligence, Facilities Management, Facilities Manager

by David Markowitz  Feb 11, 2015

If you’re a facilities manager, you’re likely enmeshed in work orders and service requests, calls from site staff and never ending inquires to contractors and vendors.  When you have a free moment, you can begin to track how smoothly your operations are running.  No calls?  No one complaining?  Then facilities management performance must be good! Right?

However, in today’s facilities management world, that’s simply not enough.  Visibility is key for all the variables under your control.  The modern facilities manager needs to be on top of the program's financial performance to truly understand not only how it's doing but also exactly what’s working and what’s not working.   

Using Data to Address Challenges 

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What Do Facilities Managers in Canada Know That You Don’t?

Business Intelligence, Contractor Management, Retail

by David Markowitz  Nov 06, 2014

If moving to a more data-focused approach for your facilities management program isn’t something you’ve done - or are in the process of doing, you better get going! ‘Big Data’ has certainly become a trendy buzzword. But regardless of its size, it’s important that data is integrated into all aspects of your daily routine. From our vantage point, we’re seeing this everywhere.

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Rhodes Report - September Edition

Metrics, Rhodes Report, Business Intelligence, Contractor Management

by Kristen Rhodes  Sep 15, 2014

Welcome to the latest edition of the Rhodes Report! My goal, as always, is to help you maximize the value of ServiceChannel within your organization through new features, best practices and innovative ideas. Our bottom line is to help you - and help your bottom line!

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Nike’s Innovative Approach to Facilities Management Data Featured in PRSM’s new 2015 Trends Report

Metrics, Customers, Business Intelligence, Retail

by David Markowitz  Sep 10, 2014

Hot off the press is the 2015 Trends Report from industry trade group PRSM (Professional Retail Store Maintenance) featuring a wide range of forecasts for various aspects of the Facilities Management Industry (don’t miss the Developing the Team of Tomorrow discussion on page 24). Also included in this report is an article highlighting Nike’s innovative approach to leveraging the wealth of repair and maintenance (R&M) data it captures on its contractor management platform.

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Who Needs a Facilities Management System?

White Papers, Business Intelligence, Brand Uptime

by David Markowitz  Aug 11, 2014

Managing the entire range of a multi-location company’s facilities and equipment is a trying task in the best of times. Whether a specialty or big box retailer, regional or national restaurant chain, supermarket or convenience store chain, owner of financial services establishments or any company with various sites to maintain, every brand faces a highly competitive environment to attract customers to and retain customers in its physical locations.

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Rhodes Report - July Edition

Metrics, ROI, Rhodes Report, Business Intelligence, Contractor Management

by Kristen Rhodes  Jul 31, 2014

Welcome to my first Rhodes Report! As I mentioned, my goal is to make sure you are getting the most out of the ServiceChannel platform along with our team's industry knowledge to succeed in your role. Part of this is to share innovative approaches, new features and best practices I think you can benefit from as well as share with your management.

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Facilities Industry Makes Big Stride in Leveraging Data

Metrics, ROI, Business Intelligence, Facilities Management

by Siddarth Shetty  Jul 23, 2014

Our industry in the past has had a lot of gut decision making because facilities managers and contractors didn’t have a user-friendly platform where they could access data and information insights in an easy-to-understand visual format. Plus, taking the time to do this every day was not practical and could be quite frustrating - we have all been there. With ProView, ServiceChannel has now taken the facilities management industry to a whole new level. Service information that was always present and captured is now being made readily available to both facilities managers and their contractors, in a way that applies to their business. FMs can now make data driven decision in a matter of seconds!

Result: Over 100,000+ report executions with over 80% client adoption
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PRSM 2014: The Call for Data

Business Intelligence, Facilities Management, Events

by Jordan Moskowitz  Apr 18, 2014

Congratulations to Professional Retail Store Maintenance Association (PRSM) for continuing the “Call for Data.”

In the 16 years since it was founded, PRSM continues as a major player in the facilities management industry. ServiceChannel has watched over the years as the trade show has grown, both in size and importance. This year there were over 100 Retail companies in attendance and over 330 Contractor exhibitors! Like PRSM shows in the past, it was a great opportunity to reach out to both Retail clients and Contractors who use our system daily. There were over 280 exhibiting contractors who are with ServiceChannel!

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ServiceChannel Invited to Speak at Gartner Business Intelligence and Analytics Summit

Business Intelligence, Company, Events

by Siddarth Shetty  Apr 08, 2014

It’s been a whirlwind week! Fresh from my presentation at the Retail Design, Construction and Facilities show, SPECS, in Grapevine, Texas, I flew out to Las Vegas, where ServiceChannel was invited to present at the Gartner Business Intelligence and Analytics Summit. Together with GoodData, our Business Intelligence (BI) platform partner, we delivered an overview of how smarter businesses - like ServiceChannel - are leveraging analytics platforms as a service (PaaS).

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