How Analytics Helps Facilities Managers Drive Success

Facilities Management, Analytics

by Siddarth Shetty  Oct 18, 2017

Facilities managers are tasked with the important task of keeping their locations safe and optimized for sales. The industry has found itself always trying to put out fires, thereby being very reactive and typically relying on gut decisions. This is not unlike many other industries, but times are changing and facilities managers are more data hungry than ever.

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What Facilities Managers Need to Know: Gain Valuable Insight Through Actionable Data

Business Intelligence, Analytics

by David Markowitz  Dec 14, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not any facilities manager that’s not become more data-oriented over the last several years.  As the rest of your organization is likely becoming more quantitatively focused and there are more FM tools to support your own function, expertise with facilities management metrics and measurement has become a required practice.

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What Facilities Managers Need to Know: Repair & Maintenance & Weather


by David Markowitz  Aug 09, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers and other professionals, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Facilities expenses can often fluctuate day-to-day or week-to-week, causing unforeseen problems due to budget overruns or simply unprepared locations.  How?  A prolonged heat wave drives up HVAC costs or worse, overtaxed equipment then fails, driving traffic away and harming sales. Or a winter storm catches a region off guard without enough sand or salt, or priority plowing services, and a store can’t open.

But what if there were a way to see what's coming - and prepare accordingly - by seeing what's happening at your other stores, and identifying historical spend patterns across your locations?

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Customized Analytics Drives Facilities Management Performance: The Power of Analytics in Your Own Hands

Customers, Learning, Analytics, Analytics Custom

by Juliette Dickens  Jul 20, 2016

Facilities departments increasingly face the challenge of making decisions about locations without an easy way to access meaningful data. This month, our resident “Analytics Expert” Priya Ramachandran hosted a Custom Analytics Workshop in our New York City office with some of our leading retail clients. The course was a classroom-style session detailing custom analytics: creating reports, building dashboards and interpreting metrics.

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ServiceChannel Broadens Analytics Suite with New Data Exploration Tools, Dashboards and Alerts

Metrics, Press Releases, Analytics

by ServiceChannel News  Mar 30, 2016

Analytics Premium Product Provides Greater Transparency and Visibility
Helps Facilities Managers Reduce Spend and Increase Quality of Service

NEW YORK– ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today further expanded its analytics and business intelligence offerings provide greater transparency and operational visibility to its customers.   The new offering enables customers to create reports tailored to their processes, add and explore their own data for actionable insights, as well as receive automated alerts when certain key performance indicators (KPIs) are met or exceeded.

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ServiceChannel to Exhibit at the 2016 RFMA Annual Conference

Press Releases, Restaurant, Events, Mobile, Analytics

by ServiceChannel News  Mar 14, 2016

Company to Showcase Enterprise Mobility, Analytics and Service Automation
for Chain, QSR and Franchise Restaurants

NASHVILLE, TN. – March 14, 2016 (Booth 608) -- ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that it will be exhibiting at the Restaurant Facilities Management Association (RFMA) annual conference, the largest gathering of restaurant facilities professionals and solution vendors.

Dates: March 13 - 16, 2016
Venue: Gaylord Opryland Resort & Convention Center
Booth: #608

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5 Most Popular Facilities Management Blog Posts

Business Intelligence, Facilities Management, Best Practices, Analytics

by David Markowitz  Jan 14, 2016

What were the hottest, most interesting topics in facilities management last year?  With hundreds of customers, we’re always talking to facility managers, operations and on-site staff, procurement personnel, CFOs and other executives about what challenges they’re facing, best practices they follow and the innovations in the FM software field that are important to them.

Before we all get too far entrenched in 2016, we wanted to look back at our hugely popular facilities management blog and identify the most read posts.  It’s a great opportunity to catch up on any posts you may have missed, as well as get a sense of the topics in which your peers were most interested.  (Spoiler alert: think analytics, financial performance, the best FM software tips, budgeting, etc.)

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To 2016 and Beyond!  7 Trends That Will Impact Facilities Management Next Year

Facilities Management, Mobile, Analytics

by David Markowitz  Dec 17, 2015

2015 was not only an exciting year for ServiceChannel but one that saw more advances across the facilities management sector.  The FM field continues to evolve over a number of strategic, tactical, human and technological factors.

With a highly experienced team with hundreds of years in the FM field serving a wide array of customers, we get a pretty good sense of what the marketplace wants and where it’s going.  Our insights come from those with a long history of successfully deploying FM technology like retailers and restaurant chains to those now realizing similar benefits like healthcare, property management and transportation/logistics operations.

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ServiceChannel Expands Facilities Management Learning Program with New Analytics Course

Facilities Management, Training & Education, Software, Analytics

by Chellie Esters  Oct 08, 2015

Welcome from ServiceChannel LearningChannel! Our facilities management continuing education program is steadily growing. Since its launch in mid-June, we have had over 500 clients (facilities managers to analysts to location staff) and service providers register for our continuing education courses to refresh their Facility Management knowledge, learn best practices and help onboard new personnel.

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