Expands Solution Portfolio for Retail, Restaurant and other Distributed Enterprises
NEW YORK and SAN DIEGO, Feb. 3, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced it has acquired Big Sky Technologies, Inc., a San Diego-based, privately held company with a facilities maintenance and operations SaaS solution specializing in serving multi-location retail, restaurant and other geographically distributed organizations.
The combined resources and talent of ServiceChannel and Big Sky will provide broader choices for facilities departments in retail, restaurant and other distributed enterprises, while the joint development efforts will accelerate technology and new product enhancements. This will help ServiceChannel better serve its customers across 63 countries who are conducting millions of facilities management transactions and managing billions of dollars in invoices on the ServiceChannel platform each year.
ServiceChannel intends to operate Big Sky as a separate division including maintaining the Big Sky product line and customer support models. ServiceChannel also plans to offer the Big Sky solution as part of an expanded product portfolio, giving customers a range of options based on their specific requirements and functionality desired.
“The Big Sky team has done an amazing job in creating a compelling, feature-rich, and easy-to-use solution,” said Tom Buiocchi, CEO of ServiceChannel. “Our two companies share a common goal to transform the commercial facilities management industry into a modern online marketplace that provides unprecedented transparency, efficiency, automation, and insight – and this exciting combination will accelerate our ability to provide those values to the market.”
Big Sky was founded in 1993 and has developed into a leading provider of facilities maintenance software renowned by its customers for flexible and intuitive technology and dedicated customer support.
“We are very excited to join ServiceChannel in the quest to revolutionize the facilities maintenance and operations markets through new and advanced technology solutions,” said Thomas Krier, President and CEO of Big Sky. “We share a common vision for innovative and useful technology, breakthrough products and exceptional customer service, and this will allow us to raise the bar in all of those areas.”
This acquisition, which has already closed, is reflective of the company’s commitment to continual innovation and growth. The financial terms of the acquisition were not disclosed. For more information, please read this FAQ.
- Follow ServiceChannel @ServiceChannel and Big Sky @bigskytech on Twitter
- Join ServiceChannel and Big Sky on Facebook
- Connect with ServiceChannel and Big Sky on LinkedIn
- Read the ServiceChannel blog and the Big Sky blog
- Download the e-book “7 Trends Impacting Facilities Management”
About Big Sky Technologies
Big Sky Technologies helps retail and restaurant organizations reinforce their brand and maximize the customer experience from the inside out. Through flexible, integrated solutions that meet the needs of the store teams for maintenance, repair, fixture support, visual merchandising, supplies, and marketing, Big Sky enables organizations to continually look their best through seamless and efficient processes. These processes, combined with the cost controls, transparency, and visibility inherent in the technology, lead to inspired performance across your organization and vendor base.
ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By providing a real time, mobile and web-based view of service data across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands across 63 countries use ServiceChannel to conduct millions of facilities management transactions and manage billions of dollars in invoices each year.
Media Contact for ServiceChannelName: John Noh