Under Armour Team Achieves 'Full Circle Accountability' with Vendors - NewsChannel, March

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Mar 15, 2017

Under Armour (NYSE:UA, UA.C), the originator of performance footwear, apparel and equipment, revolutionized how athletes across the world dress. Designed to make all athletes better, the brand's innovative products are sold worldwide to athletes at all levels, including at 168 owned & operated stores in North America. Before deploying ServiceChannel, Under Armour’s facilities management process was largely a “pen-and-paper” operation, creating major issues for the 2-person FM team responsible for the owned & operated stores in North America. 

Read More

Rosenberg Indoor Comfort Continues to Grow with the San Antonio Market!

by Juliette Dickens  Mar 14, 2017

When you live in San Antonio, TX you know a whole lot about hot. Michael Rosenberg grew up in a family business dedicated to cooling… and heating. When he decided to launch Rosenberg Indoor Comfort in 2003 and be the company’s president, he brought a wealth of knowledge and skill with him.

Read More

7 Factors Impacting the In-House or Third Party Technician Choice

Contractor Management, Field Service Management

by Greg Wilson  Mar 09, 2017

ServiceChannel has become increasingly aware that many of our customers have been investing more and more into in-house maintenance technicians, rather than completely relying on third party service providers and contractors. These companies have efforts of varying sizes and scopes, with many using a hybrid model - only bringing a portion of their service calls in-house. Whichever model is considered - all in-house, hybrid in-house and third party, or only third party, the following factors come into play.

Read More

ServiceChannel Completes 2017 SSAE16/SOC1 Type II Audit Review

Press Releases, Company

by ServiceChannel News  Mar 06, 2017

NEW YORK, March 6, 2017 — ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that A-Lign, an independent auditing firm, has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of Feb. 1, 2016 through Jan. 31, 2017.

Read More

What Facilities Managers Need to Know: Mobility Brings FM Everywhere

Facilities Management, Mobile

by David Markowitz  Feb 27, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not an industry that hasn’t gone mobile, including facilities management.  Companies today can enter work orders via mobile devices, check issue statuses, validate when contractors check-in via GPS, conduct on-site facility audits and more.  If you’re not running a mobile-based FM program, you should be.

Read More

Facilities Management On the Road: From Mexico City to Orlando to Baltimore

Events, facilties management

by Juliette Dickens  Feb 20, 2017

Whether you're responsible for maintaining facilities for a particular organization or interested in more broad-based facilities management software applications and products, there are a number of events this spring to add to your 2017 calendar.

Read More

L&J Plumbing and Heating's Commitment to Service Since 1950

by Juliette Dickens  Feb 16, 2017

L&J Plumbing and Heating has been family-owned and -operated since the 1950s. A lot has transpired over the decades, but what has not changed is the company’s commitment to service. Its roster of brand name retail and restaurant clients across Long Island and the five boroughs of New York City is a testament to L&J’s ability to consistently deliver on its promise. Kenneth Garraffa, owner of L&J, looks back over the company's history and says with pride, “Success for us is our longevity with the same customers, their trust in our company, and our long-term employee base.”

Read More

ServiceChannel Strengthens Executive Team with Two C-Suite Appointments

Press Releases

by ServiceChannel News  Feb 14, 2017

Company Names Hugues Meyrath as Chief Product Officer and Kristin Hambelton as Chief Marketing Officer

NEW YORK – Feb. 13, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that it has bolstered its executive leadership team with the appointments of Hugues Meyrath as Chief Product Officer and Kristin Hambelton as Chief Marketing Officer. Both executives are reporting into CEO, Tom Buiocchi.

Read More

What Facilities Managers Need to Know: Contractor Reliance and Risk

by David Markowitz  Feb 08, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Typically, facilities managers are responsible for a specified number of locations, often static in count or certainly with plenty of advanced knowledge of any change.  Geographies are also pretty much stable as well.  FMs usually have a proven set of contractors or vendors, often established through multi-year relationships across their regions for their known, existing locations.

Read More

Bloomin' Brands Isn't Just Blooming, It's Booming with the Help of ServiceChannel - NewsChannel, February

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Feb 02, 2017

Customer Spotlight

Bloomin' Brands Isn't Just Blooming, It's Booming.

Over 30 years, the Tampa-headquartered company has grown to become one of the world's largest casual dining companies with approximately 100,000 team members and close to 1,500 restaurants throughout 48 U.S. states, Puerto Rico, Guam, and 22 countries. Bloomin’ Brands started out with Outback Steakhouse and has expanded to include Carrabba’s Italian Grill, Bonefish Grill, and Fleming’s Prime Steakhouse & Wine Bar.  As Director of Facilities, Jon Ahrendt is responsible for repair and maintenance, reactive capex , and energy use.

Read More

Tavistock Restaurant Collection Increases Operational Transparency and Consistency with ServiceChannel

Press Releases

by ServiceChannel News  Feb 01, 2017

Service Automation Improves Visibility and Efficiency across Nationwide Operations of 17 Upscale Brands

NEW YORK, Feb 1, 2017– ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Tavistock Restaurant Collection became the newest restaurant portfolio to select ServiceChannel for more visibility and transparency of its facilities management operations such as spending, budgeting, vendor performance and automated invoice processing.

Read More

Uber-like Software Is Transforming the Facilities Management Industry [Podcast]

Facilities Management, podcast, facilities management system

by Juliette Dickens  Jan 26, 2017

How is Uber-like software impacting the facilities management sector?  By bringing the latest technology to the inefficient facilities manager - commercial contractor relationship in similar ways that new apps are bridging the gap between those needing rides and those offering rides.

In a recent interview on the The CEO Show podcast, ServiceChannel’s CEO and facilities industry leader Tom Buiocchi discussed how he sees this new paradigm changing the facilities management industry and the business world in general over the next few years, and how facilities managers and others leaders from retail to restaurants can transform their own businesses.

Read More

Facilities Management Professionals Kick Off 2017

Customers, Facilities Management, Events

by Juliette Dickens  Jan 26, 2017

After the new year is always a good time to get smarter and lay the groundwork for a more productive year.  In response to our clients’ requests, we offer an ongoing series of events that highlight how facilities managers and others can keep on top of the latest FM technology advances and, most importantly, how they can apply them to their own environments.

Our clients have found these sessions highly productive opportunities to learn new ways to achieve higher levels of efficiency, visibility and compliance across their organizations.

Read More

Five Most Popular Facilities Management Posts

Facilities Management

by David Markowitz  Jan 23, 2017

As 2017 begins with lots of changes in store for everyone (facilities and otherwise!), we wanted to take a look back and see what was of most interest to our readership last year.  With a cross-section of thousands of facilities management professionals reading this blog weekly, across various industries and geographies, seeing our most popular posts gives some insight as to what are the topics of most interest.

Read More

ServiceChannel Helps Wolverine Worldwide Empower Its Stores with Transparent and Efficient Facilities Management

Press Releases

by ServiceChannel News  Jan 18, 2017

Footwear Industry Leader Modernizes FM Operations and Overhauls Vendor Network across Multiple Brands

NEW YORK – January 18, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Rockford, MI-based Wolverine Worldwide has deployed its facilities management software to better manage its repair and maintenance requirements across 300 stores comprised of some of the most familiar brands in footwear including Sperry Top-Sider, Merrell, Hush Puppies, Sebago, Saucony, Stride Rite, and Wolverine Boots.

Read More

UK's Largest Book Retailer Improves Transparency and Reduces Costs with ServiceChannel - NewsChannel, January

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Jan 16, 2017

Waterstones evaluated five different platforms before choosing ServiceChannel’s Service Automation solution because of its superior analytics and reporting that would help the FM team generate better insights into its operations. These insights were essential in helping the Waterstones team take the reins back of its FM program.

Read More

2017’s Crystal Ball for Facilities Management

Facilities Management, IoT

by David Markowitz  Jan 11, 2017

Most folks agree that 2016 was quite a year.  What does 2017 have in store?  And diving into our little neck of the woods, what will impact the facilities management sector and how will it change?

To get some insight, we’ve put together a collection of predictions from a number of the ServiceChannel team.  While we can’t guarantee 100% accuracy (or we’d likely be doing something different!), these come from our deep FM experience and continual engagement with over 400 customers across various functions, industries and in all aspects of the facilities and maintenance sectors.

Read More

Bringing IoT, Standardized Data and Other Technologies to Facilities Management [Podcast]

Facilities Management, Technology, data, IoT

by Juliette Dickens  Jan 09, 2017

In a recent interview on the Kayrell Connections Podcast, ServiceChannel’s CEO & FM industry-leader Tom Buiocchi discussed building a culture of collaboration in the facilities management community so that organizations are better equipped to understand and implement innovative workplace solutions.

Tom explained the ServiceChannel vision for the future of facilities management and some practical ways that we will see the both existing technologies and emerging ones like the Internet of Things impacting the workplace.

Read More

Building an A+ Rating into Every Avery Asphalt, Inc. Job

Contractor Compliance, Contractor, contractor management software

by Juliette Dickens  Jan 05, 2017

Avery Asphalt, Inc., is proud of its A+ rating from the Better Business Bureau. The rating appears front and center on the Avery Asphalt website, but more important, it’s built into every job this Colorado-based company handles. Andy Avery is vice president of finance. You would think he'd measure success in dollars and cents. But that’s not Avery. His measurement of success: providing excellent service every day to every customer.

Read More

European Facilities Management Ends Year With a Bang!

Facilities Management, Luxury Retail, europe

by Juliette Dickens  Jan 04, 2017

In 2016, ServiceChannel participated in multiple events taking place in the facilities maintenance sector across Europe. The year wrapped up in the UK and Italy, where the ServiceChannel team met with FM professionals as well as shared the latest in modern FM technology.

Read More

Check out our newest Ebook:
What Every FM Should Do Now Ebook
Download the Free Ebook