Building an A+ Rating into Every Avery Asphalt, Inc. Job

Contractor Compliance, Contractor, contractor management software

by Juliette Dickens  Jan 05, 2017

Avery Asphalt, Inc., is proud of its A+ rating from the Better Business Bureau. The rating appears front and center on the Avery Asphalt website, but more important, it’s built into every job this Colorado-based company handles. Andy Avery is vice president of finance. You would think he'd measure success in dollars and cents. But that’s not Avery. His measurement of success: providing excellent service every day to every customer.

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European Facilities Management Ends Year With a Bang!

Facilities Management, Luxury Retail, europe

by Juliette Dickens  Jan 04, 2017

In 2016, ServiceChannel participated in multiple events taking place in the facilities maintenance sector across Europe. The year wrapped up in the UK and Italy, where the ServiceChannel team met with FM professionals as well as shared the latest in modern FM technology.

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Bringing Business Intelligence to the Facilities Community

Product, data, Membership, IoT

by Juliette Dickens  Dec 27, 2016

The ISM 7-Counties Chapter hosted ServiceChannel’s Sid Shetty, VP, Marketplace Strategy & Experience, for a presentation on Leveraging Business Intelligence: How Empowering Business Users Creates a Competitive Edge.

Traditionally, facilities managers in the retail space have relied purely on experience and subject matter expertise to make decisions. In today’s competitive environment, it has become increasingly important to use business intelligence (BI) to gain a competitive advantage through data-driven decision making. To truly benefit from BI, enterprises must leverage all data through advanced analytics in a way that hides the complexity and empowers the business user.

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What Facilities Managers Need to Know: Big Data Keeps Getting Bigger

Business Intelligence, Analytics

by David Markowitz  Dec 14, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not any facilities manager that’s not become more data-oriented over the last several years.  As the rest of your organization is likely becoming more quantitatively focused and there are more FM tools to support your own function, expertise with metrics and measurement has become a required practice.

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What Every Facilities Manager Should Do Now!

Facilities Management

by David Markowitz  Dec 08, 2016

If you’re responsible for maintaining stores, restaurants, clinics, centers, buildings or any type of facilities, different times of year bring different challenges.  Every season brings its own unique set of conditions that can dramatically impact your facilities management program.

Towards the end of the year, facilities managers need to ensure all locations are prepared for the holiday season and be smart about year-end budgeting and planning. While facilities managers are always ‘on,’ the last months of the year are the start of a particularly important time period.

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Weather Obstacles Don't Slow Weston Lawn Service and Snow Removal Down

Contractor, cmms software, contractor management software

by Juliette Dickens  Dec 01, 2016

When you name the company after yourself, and that name is on trucks all over the area, you better make sure that quality and service are at its best. Tony Weston doesn’t just own Weston Lawn Service and Snow Removal, he’s also the lead coordinator—making sure that the right people are hired, bills are paid, and customers happy. Tony’s recipe for success starts with trust. He says, “It’s about being honest with your customers, and then, of course, following through with quality, hard, efficient work.”

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Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon - NewsChannel, December

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Dec 01, 2016

Customer Spotlight

Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon

Joel Elsea, Director of Facilities at Curo Financial Technologies, possesses keen management sensibilities, has an entrepreneurial streak, and is a “40 Under 40 Award” recipient. Among Joel’s many responsibilities at Curo Financial Technologies, he is in charge of all facilities department personnel, as well as the budgeting, planning, and scheduling of all facilities maintenance. Curo Financial Technologies is the top short-term consumer lending company in the United States and Canada and operates under a number of brands, including Speedy Cash, Rapid Cash, Cash Money, LendDirect, Opt+, and WageDayAdvance. Company store standards are set high at Curo: “to offer financial and loan services in a safe, clean, and professional environment.”

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How A Store’s Environment Drives “The Seamless Luxury Experience”

Facilities Management, Luxury Retail, omnichannel, Brand Management

by Juliette Dickens  Nov 15, 2016

The French-American Chamber of Commerce - New York hosted a panel discussion on "The Seamless Luxury Experience: Harmonizing Events, Retail and Digital Strategies” with Robbin Mitchell, Partner and Managing Director at The Boston Consulting Group, moderating the panel.

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Waterstones Transforms Facilities Management through ServiceChannel Software

Press Releases

by ServiceChannel News  Nov 03, 2016

UK’s Largest Book Retailer Improves Transparency, Operational Efficiency and Reduces Costs by Investing in Service Automation-Enabled, In-House Program

NEW YORK – Nov. 3, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Waterstones, the largest book seller in the United Kingdom, has implemented ServiceChannel in its internal facilities management practice to replace a legacy, completely outsourced model across its nearly 300 locations.

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Alpha Energy Solutions Is Prepared to Respond to Any Challenge

The Fixx, Contractor

by Juliette Dickens  Nov 03, 2016

Alpha Energy Solutions is one of the largest mechanical service providers for commercial and industrial HVAC and indoor energy solutions in Kentucky, West Virginia, Indiana, Illinois, Mississippi, North Carolina, Ohio, and Tennessee. That’s a lot of ground to cover for Barry Hartlage, Director of National Accounts. Barry’s role is to “achieve customer satisfaction and meet shareholder return.”

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Eyemart Express Finds Transparency at Every Level of Service Management - NewsChannel, November

Customers, Company, NewsChannel

by ServiceChannel  Nov 01, 2016

Customer Spotlight

Eyemart Express Finds Transparency at Every Level of Service Management

Here’s looking at you! At Eyemart Express, that’s not just a phrase, it’s how they do business. Their mission at Eyemart Express is to provide affordable, high-quality, prescription eyewear in as little as 30 minutes. After 25 years, the company has become the nation’s eighth-largest optical retailer with 162 locations across 34 states under four brand names: Eyemart Express, Eyewear Express, Vision 4Less, and Visionmart Express.

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What Facilities Managers Need to Know: Trust But Verify Your Commercial Contractors

Contractor Compliance, Contractor Management

by David Markowitz  Oct 27, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Facilities management has often been a relationship-driven world where contractors and FMs work together because of history and trust.  But today, the environment is moving from a ‘handshake’ world to one ripe with risk and compliance issues.  For better or worse, potential litigation is something that needs to be factored into most decisions and business processes.

Most FMs have a story of how a contractor relationship deteriorated, leading to unforeseen trouble.  And as facilities management becomes more data-driven, it’s essential that vendor relationships be based on objective, quantifiable performance metrics.  With facilities work having a powerful impact on a company’s brand (by driving one’s “brand uptime”) there’ll be no excuse not to have the best performing contractors doing your work.

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ServiceChannel Selects PromisePay to Optimize Payments for Facilities Management and Contractors

Press Releases

by ServiceChannel News  Oct 25, 2016

Leading facilities and contractor management platform turns to fully managed payments solution to drive efficiencies for customers and service providers

NEW YORK, NY--(Marketwired - Oct 24, 2016) - ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced it has chosen PromisePay to power the company's multi-billion dollar marketplace after an extensive competitive selection process.

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At PRSM, Facilities Data Steals the Show

by Paul Norell  Oct 20, 2016

Another successful Professional Retail Store Maintenance (PRSM) Association conference is in the books.  PRSM events always bring to the forefront what’s important, not only in the facilities world, but across multiple aspects of the retail sector as well.

We always look for what the common threads are across corporate functions, and this year, one of the key trends that came up again and again in conversations was the importance - and potential impact - of facilities data across the organization.

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What’s Behind the Curtain of the Best Facilities Management Software?


by Andrew Popp  Oct 17, 2016

Superior technology infrastructure is an essential element of our providing, supporting and maintaining the best facilities management software available for hundreds of multi-location companies worldwide.  But like any mission-critical software, and more and more companies are realizing that their FM software is crucial to their overall business operations, there needs to be a number of technology investments to ensure round-the-clock, 24x7x365 uptime.

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What Do The Fastest Growing Retailers Have in Common? (Hint: Facilities Management Software)

Brand Uptime, Retail, Software

by David Markowitz  Oct 05, 2016

For all the talk about how e-tailing is taking over the retail world and the imminent demise of shopping in physical stores, there’s increasingly countering viewpoints of how many retail brands are growing, and even how formerly online only ‘stores’ are moving away from only having a presence in the virtual world.

One interesting post we came across was one detailing “retail companies that are expanding,” i.e., those that are actually opening new stores.  The list comprises all sorts of brands, from convenience stores to speciality retailers to food purveyors and more.  

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Guardian Fueling Technologies— Ease of Invoicing with ServiceChannel Keeps Their Customers Happy

Facilities Management, Contractor, spotlight

by Juliette Dickens  Oct 05, 2016

In the Southeast, the name Guardian Fueling Technologies is synonymous with solutions for petroleum equipment and fluid-handling needs. Guardian is a licensed Petroleum Contractor, specializing in fuel systems, as well as a licensed Building Contractor and licensed mechanical contractor. Guardian is a distributor for best-in-class PEI manufacturers.

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What is Customer Service Week All About?

Customers, Customer service

by Juliette Dickens  Oct 04, 2016

ServiceChannel is a dynamic, innovative, and rapidly growing organization, focused on delivering the best facilities management software to our global base of customers. We understand the value and importance of customer service.

As the glue and face of the ServiceChannel brand, our people ensure customers’ facilities - be they stores, restaurants, centers, etc. - are profitable, running smoothly and that quality customer care and retention is achieved.

This week we want to simply thank our team members for their dedication and commitment to the success of our customers, our contractors, ServiceChannel and each other.

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wagamama Avoids Surprise Calls by Using ServiceChannel - NewsChannel, October 2016

Customers, Company, NewsChannel

by ServiceChannel  Oct 04, 2016

Customer Spotlight

wagamama Avoids Suprise Calls by Using ServiceChannel

What’s not to love about a company whose motto is “From bowl to soul”? wagamama is growing rapidly across the United States, offering positive eating for positive living with dishes inspired by the food of Asia. Justin Haapala is a senior accountant for wagamama, but his role extends beyond income statements and ledgers.  As Justin puts it, “Success in my job goes far beyond numbers — it is the ability to help find solutions to any aspect of the business, whether that's talking with lawyers, maintaining our facilities management program, or negotiating contracts.” 

Watch Justin explain what transparency means to his everyday business operations.

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ServiceChannel Updates Site Audit Manager to Deliver Unprecedented Transparency and Actionable Insights for Facilities Inspections

Press Releases, Mobile, Software

by ServiceChannel News  Sep 29, 2016

Simplified Mobile User Experience Enables Speedier Facilities Audits, Safety Inspections, New Store Walkthroughs and Visual Merchandising

NEW YORK – Sept. 29, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced the newest version of its Site Audit Manager application designed to capture standardized facilities condition data while on-site using mobile devices, empowering facilities managers to make more informed budgeting decisions and monitor location condition trends – all fully integrated with their work order creation process.

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