What FM Pros Should Know About Compliance Trends - and What They Can Do About It

Contractor Compliance

by Kristin Hambelton  Aug 09, 2017

Compliance seems to be one of those necessities that corporations go through because they’re mandated to do so. Unfortunately, this has sometimes made the poor Corporate Compliance Officer one of the least popular employees in any company doing one of the most thankless jobs.

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What Every Facilities Manager Should Do Now: Pre-Holiday Preparedness

Facilities Manager

by David Markowitz  Aug 08, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we covered the importance of regular roofing and building infrastructure checks. If facilities managers wait to address issues until building flaws become apparent, risk is greatly increased. That’s why it’s crucial to stay on top of the physical and structural conditions of all your locations by performing regular site inspections, especially with mobile-based tools.

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What Can Machine Learning Do For Facilities Managers?

Facilities Management, IoT, Machine Learning

by David Lim  Aug 02, 2017

It’s incredible to see the strides of innovation within the facilities management industry. From the traditional pen-and-paper workflow to service automated software, one can only ask, where will we be next?

In a recent episode of the IoT Time Podcast, ServiceChannel’s CEO and facilities industry leader Tom Biuocchi discusses machine learning, Internet of Things (IoT) and predictive maintenance - and what it means for the facilities management industry. 

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Automation Doesn’t Have to be a Four-Letter Word for FM Pros

by Kristin Hambelton  Aug 01, 2017

Automation technologies such as artificial intelligence and robotics are getting a bad rap these days as a job killer with predictions as dire as one-in-three jobs being replaced by automation over the next 15 years. As we discussed in a recent blog post, this process is known as “creative destruction,” and it’s been going on for centuries since the advent of the Industrial Revolution. It’s perhaps enough to incite impacted workers into cursing a blue storm about the evils of technology.

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A Checklist for Preventive Maintenance Management

maintenance management software

by Doug Ingraham  Jul 31, 2017

There are many different types of equipment needed to run a business; some require pieces of specialized equipment like restaurant-grade stoves, while others use more common equipment like HVAC units. Unfortunately, keeping these devices in prime working condition can be both challenging and extremely costly. The best way to combat this is with preventive maintenance.

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How CMMS Software Supports Facilities Management for Restaurants

cmms software

by Kristin Hambelton  Jul 26, 2017

The restaurant industry is enormous in terms of both revenue and workforce. According to research from the National Restaurant Association, the restaurant industry recorded $799 billion in sales in 2017 and employs 10% of the overall US workforce. As a major player in the economy and the job market, it’s critical that restaurants optimize operations and generate the most profits possible.    

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Don’t Gamble With Your Facilities Program - CONNECT with ServiceChannel in Las Vegas


by Juliette Dickens  Jul 25, 2017

Do you rely on ServiceChannel Service Automation to manage your stores, restaurants, buildings and other locations?  Are you interested in learning how you can improve the efficiency and effectiveness of your facilities management program? Want to boost the value you get from your FM software deployment?

If you answered yes to any of these questions, then you need to join ServiceChannel for the CONNECT User Group event in Las Vegas, coming up this September 11 and 12.

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How Retail Can Benefit from Contractor Management Software

Contractor Management, Retail, Contractor, contractor management software, Retail Facilities Management

by Kristin Hambelton  Jul 19, 2017

Retail organizations face a number of challenges when it comes to managing the contractors that support their stores, especially those in the maintenance and repair trades. ServiceChannel Custom Analytics show that waste and recycling have the top number of work orders (11 percent), followed by HVAC (8 percent), janitorial (7 percent), plumbing (6 percent), and alarms and safety (6 percent).

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Moving Past the Headlines and Heralding the Retail Renaissance

Brand Uptime, Retail Facilities Management

by Tom Buiocchi  Jul 17, 2017

As Charles Darwin might say, the traditional retail sector is going through some serious evolution right now. The situation may seem dire judging by one headline after another that predicts nothing but doom and gloom for some of the most iconic companies in the world.

But if you read between the lines, what you’re really seeing is a very natural evolution, one that promises to revamp the retail industry and the shopping experience for the better in ways we could have only dreamed just a few years ago.

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Meet the New Retail...Certainly Not the Same as the Old Retail

Retail Facilities Management

by Tom Buiocchi  Jul 14, 2017

It doesn’t take much deep reading to understand that the retail industry has some stuff going on.  And it’s not all that easy to decipher….headlines range from store closings and bankruptcies to store openings and expansions, to some creative mergers and acquisitions.  Some of the more interesting recent news highlights online players getting into brick and mortar, while traditional physical store players delve into the e-commerce world.  

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[Webinar] What’s the Technology Infrastructure Behind Your Facilities Management Software?

facilities management software

by David Lim  Jul 13, 2017

With hundreds of the leading brands around the world, along with tens of thousands of service providers all relying on ServiceChannel, we’re well known in the field of facilities management technology. Companies every day use our service automation software to ensure that their repair & maintenance operations run smoothly.

But you might be thinking, how do we provide, support and maintain technology for facilities teams, contractors and suppliers with their work orders, service requests, invoices/payments, data analytics, etc., all on a 24x7x365 basis? Great question!

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Utilizing Service Automation Software to Break Down C-Suite Barriers

Facilities Management

by Kristin Hambelton  Jul 12, 2017

As recently as 2015, the IFMA published a white paper examining the perception among the C-Suite (CEO, CFO, CIO, CMO, etc.) of their facilities management department. The general takeaway was not kind as per the executive summary, which stated that most of the C-Suite still viewed FM as a “support function with minimal strategic value.”

In addition, the key performance indicator that most of these senior executives used to measure their FM departments was “in terms of cost savings.”

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What Every Facilities Manager Should Do Now: Roofing & Building Infrastructure Checks

Facilities Management, Mobile

by David Markowitz  Jul 06, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we explored the powerful benefits from enabling contractor-initiated work orders.  Rather than always waiting for an issue to be reported and then for your vendor to make a trip on site, efficient FMs enable their vendors to create a work order on the spot when an issue is identified, within appropriate limits and constraints.  This gets problems, particularly those that occur unexpectedly and/or off-hours resolved faster and more cost effectively.

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Ciao Milano! ServiceChannel Hosts First Facilities Management Education & Networking Forum


by Lisa Del Percio  Jul 05, 2017

ServiceChannel hosted the first global event in Milan, Italy to share European-focused FM best practices and discuss technologies that provide some of the leading luxury brands transparency into their facilities programs.

The ServiceChannel team was on hand at the for the two-day Facilities Management Education & Networking Forum to discuss service automation platform capabilities, data-driven decision making and to bring European facilities managers together to build new partnerships.

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What Every Facilities Manager Should Do Now: On Demand Contractor Work Orders

Contractor Management

by David Markowitz  Jun 20, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we explored the importance of automating planned and preventive maintenance. Ensuring all needed scheduled services happens on time is essential for any facilities manager.  In the era of ‘doing more with less,’ automating preventive maintenance is one of the principal ways that small and nimble facilities teams can successfully manage hundreds of locations. This post will deal with the issues of contractor work orders and how the use of service automation software can help sove them. 

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NEC Attributes its Success to Being Responsive and Available 24/7

by Juliette Dickens  Jun 15, 2017

With National Electric Corporation (NEC) there is no gray area. Either the lighting works or it doesn’t. As the premier national vendor of retail electrical and sign maintenance, NEC makes sure its customers’ signs and all store lighting are in optimum performance condition. This woman-owned business headquartered in Norwood, MA boasts a database of more than 4,000 highly qualified licensed subcontractors and counts some of the largest retail stores and chains across the U.S. and Canada as its clients.

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What Every Facilities Manager Should Do Now: Pre-Season Preventive Maintenance

Facilities Management

by David Markowitz  Jun 12, 2017

This is the first in a series of posts highlighting critical Action Items that every facilities manager should be focused on always but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In an earlier post, we explored how facilities managers or anyone else responsible for managing stores, restaurants, centers, buildings or any type of location has to focus on certain tasks during particular times of the year.

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Ferguson Brings its Facilities Management Operations into Era of Cloud, Big Data and Mobility with ServiceChannel

Customers, Press Releases

by ServiceChannel News  Jun 08, 2017

Service Automation Enables Ferguson to Improve Transparency Internally and Consolidate Large Percentage of Service Providers 

NEW YORK – June 8, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Ferguson, the largest distributor of plumbing supplies in the United States, has deployed its software solution. The company will use it as the basis for building a centralized facilities management program and significantly streamline its maintenance and repair operations at more than 1,400 locations across the United States.

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From the Experts: Key Takeaways on Contractor Management Made Easy

Customers, webinar

by Juliette Dickens  Jun 05, 2017

If you missed our recent webinar, we got you covered! And, we have a great Top 10 List .. keep reading to learn more.

Attendees heard from facilities management expert, Joel Elsea from CURO Financial Technologies and ServiceChannel thought leader, Bashir Abdallah, on how contractor management can be made easier - with simple tips, tricks and ways to efficiently manage your contractors.

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ServiceChannel Founders to Launch New Venture

Press Releases, Company, Company News

by ServiceChannel News  Jun 02, 2017

Facilities Industry Visionaries Steven Gottfried and Serge Lubensky to Continue Innovation with Re:Tool Ventures

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