Siddarth Shetty

Recent Posts

How Analytics Helps Facilities Managers Drive Success

Facilities Management, Analytics

by Siddarth Shetty  Oct 18, 2017

Facilities managers are tasked with the important task of keeping their locations safe and optimized for sales. The industry has found itself always trying to put out fires, thereby being very reactive and typically relying on gut decisions. This is not unlike many other industries, but times are changing and facilities managers are more data hungry than ever.

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No More Gut Decisions: Data Analytics is What’s Driving Facilities Management

Business Intelligence, Events

by Siddarth Shetty  Apr 01, 2015

Over the past few years, the facilities management industry has seen a lot of change, not only in terms of the technologies now available but more importantly in how we are perceived as an industry. No longer is facilities seen as the “fixer upper” department; it’s now viewed more along the lines of the “protector of assets,” responsible for upkeeping the face of the brand.  Maintaining its locations properly is crucial to ensure its company’s Brand Uptime.

Now more than ever, customer experience has become one of the key drivers of sales.  And facilities managers are tasked with ensuring a great experience that will keep the customer coming back, all while saving money.  With this new focus, our industry has risen to the challenge and it is great to see the positive change that results from it.

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Facilities Industry Makes Big Stride in Leveraging Data

Metrics, ROI, Business Intelligence, Facilities Management

by Siddarth Shetty  Jul 23, 2014

Our industry in the past has had a lot of gut decision making because facilities managers and contractors didn’t have a user-friendly platform where they could access data and information insights in an easy-to-understand visual format. Plus, taking the time to do this every day was not practical and could be quite frustrating - we have all been there. With ProView, ServiceChannel has now taken the facilities management industry to a whole new level. Service information that was always present and captured is now being made readily available to both facilities managers and their contractors, in a way that applies to their business. FMs can now make data driven decision in a matter of seconds!

Result: Over 100,000+ report executions with over 80% client adoption
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Measure Contractor Performance with Contractor Scorecard Reports

Metrics, Contractor Management

by Siddarth Shetty  Jul 17, 2014

For years diligent facilities managers have relied on their relationships with their strong contractor partners to ensure they’re getting the best service and prices. However, in today’s dynamic and competitive environment, this is not enough. Facilities managers and contractors need a tool to better manage themselves and ensure that contractors are meeting and exceeding their clients’ expectations. Since ServiceChannel released its Contractor Scorecard in February 2013, there have been more than 20,000 report executions between contractors and facilities managers.

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ServiceChannel Invited to Speak at Gartner Business Intelligence and Analytics Summit

Business Intelligence, Company, Events

by Siddarth Shetty  Apr 08, 2014

It’s been a whirlwind week! Fresh from my presentation at the Retail Design, Construction and Facilities show, SPECS, in Grapevine, Texas, I flew out to Las Vegas, where ServiceChannel was invited to present at the Gartner Business Intelligence and Analytics Summit. Together with GoodData, our Business Intelligence (BI) platform partner, we delivered an overview of how smarter businesses - like ServiceChannel - are leveraging analytics platforms as a service (PaaS).

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ServiceChannel Presents on Business Intelligence at SPECS

Business Intelligence, Events

by Siddarth Shetty  Mar 26, 2014

Recently ServiceChannel had the honor of presenting at the Store Planning and Equipment Construction Services (SPECS) tradeshow in Grapevine, Texas. We were invited to speak alongside GoodData, which is our

Business Intelligence (BI) platform partner. SPECS, held by Chain Store Age magazine, has been meeting for over 50 years. Attendees included architects, real estate executives, construction-industry experts, facilities managers from major retailers, as well as service providers.

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The 3 B's & 3 I's for Better Management

Business Intelligence

by Siddarth Shetty  Oct 25, 2012

by Sid Shetty, President, inGEAR - a division of ServiceChannel

InGEAR is ServiceChannel's new business intelligence analytics consulting division. The name stands for Intelligence for Greater Efficiency And Results and the service is designed to solve complex problems faced by facilities management departments, sourcing, and procurement teams. We believe we can by using the 3 B's and 3 I's:

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Cost vs. Performance: Finding the Happy Medium

Metrics, Business Intelligence

by Siddarth Shetty  Oct 25, 2012

by Sid Shetty, President, inGEAR - a division of ServiceChannel

Facilities teams have a key role to play in ensuring their stores get the best service possible at a price that fits their organization's R&M budget. To do this, they need to be given the right tools to view, spend, and perform.

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What's the Value of the InSite Report?

Metrics, Business Intelligence

by Siddarth Shetty  Aug 13, 2012

By Siddarth Shetty

ServiceChannel's major initiative to provide business intelligence reporting to all of its clients has resulted in the development of high level reports. One of them is the InSite Report. The whole idea behind InSite is to allow you to access your data in a way that makes sense so you can look at that information almost everyday and be prompted to take specific actions that day or week.

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What is the Value of ServiceClick's Data?

Business Intelligence

by Siddarth Shetty  Jul 26, 2012

By Siddarth Shetty

ServiceChannel is, at its essence, a technology platform. And what makes ServiceChannel so powerful is over 12 years of unmanipulated service history data stored in ServiceClick. In the aggregate, this information provides us with unique insights and perspectives which enable us to make intelligent decisions on what we need to do to make our clients' departments better, increase compliance, savings and, most importantly, help them improve service to all of their stores.

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What is the Power of Business Intelligence?

Business Intelligence

by Siddarth Shetty  Jun 15, 2012

By Siddarth Shetty

Data is only as good as conclusions it helps you derive, and the actions that follows. How long does it take you to gather data? Are you spending more time creating a report, than analyzing it? If you're spending more time creating a report than using it ... then you're in need of Business Intelligence.

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PRSM publishes Sid Shetty on inGEAR Business Analytics

Achievements, Facilities Management, Company

by Siddarth Shetty  May 31, 2012

Sid Shetty, President, inGEAR Business Analytics, a division of ServiceChannel, has a feature article in the May/June 2012 issue of the Professional Retail Store Management (PRSM) industry magazine. Sid will also be a frequent blogger. Here's an excerpt:

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