Over the past few years, the facilities management industry has seen a lot of change, not only in terms of the technologies now available but more importantly in how we are perceived as an industry. No longer is facilities seen as the “fixer upper” department; it’s now viewed more along the lines of the “protector of assets,” responsible for upkeeping the face of the brand. Maintaining its locations properly is crucial to ensure its company’s Brand Uptime.
Now more than ever, customer experience has become one of the key drivers of sales. And facilities managers are tasked with ensuring a great experience that will keep the customer coming back, all while saving money. With this new focus, our industry has risen to the challenge and it is great to see the positive change that results from it.