ServiceChannel News

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ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management, Offering Unprecedented Innovation

Technology, Product

by ServiceChannel News  Apr 13, 2017

Transformative solution leverages big data and machine learning to automate decision making

NEW YORK – April 13, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers. ServiceChannel’s Decision Engine revolutionizes how facilities managers interact with their data through powerful prescriptive analytics and historical data in the service workflow, resulting in faster and smarter decision making.

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ServiceChannel Enables Another Fast-Growing Company to Take Systematic Approach to Facilities Management Operations

Customers, Press Releases

by ServiceChannel News  Mar 21, 2017

Service Automation Makes FM Operations at Flywheel Sports More Transparent, Employees More Collaborative

NEW YORK – March 21, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

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ServiceChannel Completes 2017 SSAE16/SOC1 Type II Audit Review

Press Releases, Company

by ServiceChannel News  Mar 06, 2017

NEW YORK, March 6, 2017 — ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that A-Lign, an independent auditing firm, has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of Feb. 1, 2016 through Jan. 31, 2017.

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ServiceChannel Strengthens Executive Team with Two C-Suite Appointments

Press Releases

by ServiceChannel News  Feb 14, 2017

Company Names Hugues Meyrath as Chief Product Officer and Kristin Hambelton as Chief Marketing Officer

NEW YORK – Feb. 13, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that it has bolstered its executive leadership team with the appointments of Hugues Meyrath as Chief Product Officer and Kristin Hambelton as Chief Marketing Officer. Both executives are reporting into CEO, Tom Buiocchi.

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Tavistock Restaurant Collection Increases Operational Transparency and Consistency with ServiceChannel

Press Releases

by ServiceChannel News  Feb 01, 2017

Service Automation Improves Visibility and Efficiency across Nationwide Operations of 17 Upscale Brands

NEW YORK, Feb 1, 2017– ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Tavistock Restaurant Collection became the newest restaurant portfolio to select ServiceChannel for more visibility and transparency of its facilities management operations such as spending, budgeting, vendor performance and automated invoice processing.

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ServiceChannel Helps Wolverine Worldwide Empower Its Stores with Transparent and Efficient Facilities Management

Press Releases

by ServiceChannel News  Jan 18, 2017

Footwear Industry Leader Modernizes FM Operations and Overhauls Vendor Network across Multiple Brands

NEW YORK – January 18, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Rockford, MI-based Wolverine Worldwide has deployed its facilities management software to better manage its repair and maintenance requirements across 300 stores comprised of some of the most familiar brands in footwear including Sperry Top-Sider, Merrell, Hush Puppies, Sebago, Saucony, Stride Rite, and Wolverine Boots.

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Waterstones Transforms Facilities Management through ServiceChannel Software

Press Releases

by ServiceChannel News  Nov 03, 2016

UK’s Largest Book Retailer Improves Transparency, Operational Efficiency and Reduces Costs by Investing in Service Automation-Enabled, In-House Program

NEW YORK – Nov. 3, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Waterstones, the largest book seller in the United Kingdom, has implemented ServiceChannel in its internal facilities management practice to replace a legacy, completely outsourced model across its nearly 300 locations.

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ServiceChannel Selects PromisePay to Optimize Payments for Facilities Management and Contractors

Press Releases

by ServiceChannel News  Oct 25, 2016

Leading facilities and contractor management platform turns to fully managed payments solution to drive efficiencies for customers and service providers

NEW YORK, NY--(Marketwired - Oct 24, 2016) - ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced it has chosen PromisePay to power the company's multi-billion dollar marketplace after an extensive competitive selection process.

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ServiceChannel Updates Site Audit Manager to Deliver Unprecedented Transparency and Actionable Insights for Facilities Inspections

Press Releases, Mobile, Software

by ServiceChannel News  Sep 29, 2016

Simplified Mobile User Experience Enables Speedier Facilities Audits, Safety Inspections, New Store Walkthroughs and Visual Merchandising

NEW YORK – Sept. 29, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced the newest version of its Site Audit Manager application designed to capture standardized facilities condition data while on-site using mobile devices, empowering facilities managers to make more informed budgeting decisions and monitor location condition trends – all fully integrated with their work order creation process.

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ServiceChannel Featured in PRSM Association ‘Best Practices Book’ for Retail FM

Press Releases, Events

by ServiceChannel News  Sep 28, 2016

New Compilation Includes Supplier (Contractor) Benefits from Modern FM Technology
by ServiceChannel

SCHAUMBURG, Il. (PRSM Mid-Year Conference, Table 172) Sept. 28, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that it has been featured as a contributor in the 2016 Best Practices book of retail facilities management case studies published by the Professional Retail Store Maintenance Association (PRSM), the authority on retail, multi-site facilities management. The book is designed to help the industry improve the bottom line at retail stores, by strategically driving efficiencies through effective retail facilities maintenance business practices.

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SendaGuy Now Debuts Mobile App for NYC Restaurants at Taste Talks’ Future Food Expo

Press Releases, Restaurant

by ServiceChannel News  Sep 19, 2016

Company calls new mobile app the ‘Uber’ of restaurant repairs

WILLIAMSBURG, NEW YORK, September 15, 2016 -- ServiceChannel's SendaGuy Now, seeking to revolutionize the way independently owned restaurants in New York City request and receive repair & maintenance services, showcased its platform at the Taste Talks Future Food Expo which took place at the Wythe Hotel in Williamsburg, Brooklyn on Saturday, September 10thand Sunday, September 11th.

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Sally Beauty Supply Modernizes FM Operations for Enhanced Visibility and Transparency

Customers, Press Releases

by ServiceChannel News  Sep 15, 2016

Service Automation Empowers FM Team to Process Higher Volumes of Invoices and Work Order Requests

NEW YORK – Sept. 15, 2016 -- ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Sally Beauty Supply, a specialty retailer and distributor of professional beauty supplies operating more than 5,000 stores globally, including more than 4,200 in North America alone, has deployed a ServiceChannel service automation solution to modernize many aspects of its facilities management operations through automation.

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Facilities Management Software at the ‘Edge’ of ERP

Analysts

by ServiceChannel News  Aug 25, 2016

There’s a new research report out from Nucleus Research that focuses on what they call ‘edge’ applications, those “that fall outside the core functionality of software to automate processes, increase productivity and gain greater returns from their technology investment.”  In one sector, their research showed ‘edge’ apps deliver 4.2 times the return on investment (ROI) of core implementations.

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New Analytics Offering Strengthens ServiceChannel Business Intelligence Capabilities

Press Releases, Technology

by ServiceChannel News  Jul 28, 2016

On-Demand Data Integration with Customer Systems Enhances Transparency

NEW YORK, July 28, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced ServiceChannel Data Direct, a new data warehousing solution that gives users on-demand access to facilities management data that can be easily and seamlessly integrated with other customer-specific data to enable more comprehensive and transparent business intelligence across the enterprise.  

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ServiceChannel Energizes Internal Facilities Team at O2 Fitness

Press Releases

by ServiceChannel News  Jul 13, 2016

Enhanced Visibility and Troubleshooting Increases Efficiency and Shortens Work Order Resolution Time

NEW YORK, July 13, 2016 – ServiceChannel today announced that its customer O2 Fitness, a regional chain of 24 full-service fitness centers, recently migrated from its legacy computerized maintenance management system (CMMS) to the ServiceChannel SaaS service automation platform in order to help its internal facilities management team more efficiently initiate, track and manage repair and maintenance work orders.

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ServiceChannel Enables Razzoo’s to Make Informed ‘Repair or Replace’ Decisions in Real-time

Press Releases

by ServiceChannel News  Jun 22, 2016

Popular Restaurant Chain Reduces Repair Cycle Time by Half and Lowers Costs through Service Automation

NEW YORK, June 22, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Razzoo’s Cajun Cafe, a popular restaurant chain headquartered in Dallas, Tx., has successfully implemented ServiceChannel Service Automation throughout its 20 locations to achieve benefits including:

  • Implementation of an enterprise-class work-flow process for facilities maintenance and repairs for the first time in the company’s existence;
  • Ability to track FM spending by location, equipment, service type and other key metrics;
  • Real-time status updates of open work orders, empowering the FM team with information to make repair-or-replace decisions in real-time;
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ServiceChannel to Exhibit at London Facilities Show

Events, European

by ServiceChannel News  Jun 16, 2016

ServiceChannel to Demo Digital Solutions for Driving More Performance through Transparency

LONDON – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, will be exhibiting at the Facilities Show, the world’s largest dedicated facilities management event taking place between June 21 through 23 in London, to demonstrate solutions that modernize FM operations by driving more transparency, which leads to improved performance and accountability.

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ServiceChannel Identifies Transparency between Facilities Management and Service Providers as Most Critical Success Factor

Press Releases, Company

by ServiceChannel News  Jun 08, 2016

New ‘Transparency Drives Performance’ Program Arms FM Pros and Contractors
with Tools for Greater Visibility, Enhanced Collaboration and Improved Results

 

NEW YORK, June 8, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today launched a nationwide program designed to improve the collaboration and transparency between facilities management teams and service providers through modern tools, technologies and techniques that deliver unprecedented visibility across all aspects of their business relationship.

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CorePower Yoga Optimizes Contractor Management and Accountability through ServiceChannel

Customers, Press Releases, Case Studies

by ServiceChannel News  May 18, 2016

Service Automation Enables National Yoga Chain to Streamline Work Order Process and Speed Up Invoicing from Days to Hours

New York – May 18, 2016 -- ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Denver-based CorePower Yoga has implemented ServiceChannel Service Automation to overhaul its highly decentralized facilities maintenance and repair processes to achieve meaningful benefits such as:

  • streamlining number of vendors (contractors) significantly
  • accelerating start-to-finish invoicing from an average 88 percent through digital documentation
  • tracking repair and maintenance spending by specific trade and easily distinguishing between capital versus operational expenses
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Success in Retail Sector Drives ServiceChannel Growth and Momentum

Press Releases, Company, Events

by ServiceChannel News  Apr 25, 2016

Company to Demo Latest Innovations to Transform Retail Facilities Management at PRSM 2016 National Conference

LONG BEACH, Calif, April 25, 2016 (Booth No. 1658) – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that it is again exhibiting at the PRSM National Conference taking place this week to provide facilities management professionals in the retail industry with the latest technical innovations,  information resources, solutions, networking and knowledge-sharing

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