Bloomin' Brands Isn't Just Blooming, It's Booming.
Over 30 years, the Tampa-headquartered company has grown to become one of the world's largest casual dining companies with approximately 100,000 team members and close to 1,500 restaurants throughout 48 U.S. states, Puerto Rico, Guam, and 22 countries. Bloomin’ Brands started out with Outback Steakhouse and has expanded to include Carrabba’s Italian Grill, Bonefish Grill, and Fleming’s Prime Steakhouse & Wine Bar. As Director of Facilities, Jon Ahrendt is responsible for repair and maintenance, reactive
Waterstones evaluated five different platforms before choosing ServiceChannel’s Service Automation solution because of its superior analytics and reporting that would help the FM team generate better insights into its operations. These insights were essential in helping the Waterstones team take the reins back of its FM program.
Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon
Joel Elsea, Director of Facilities at Curo Financial Technologies, possesses keen management sensibilities, has an entrepreneurial streak, and is a “40 Under 40 Award” recipient. Among Joel’s many responsibilities at Curo Financial Technologies, he is in charge of all facilities department personnel, as well as the budgeting, planning, and scheduling of all facilities maintenance. Curo Financial Technologies is the top short-term consumer lending company in the United States and Canada and operates under a number of brands, including Speedy Cash, Rapid Cash, Cash Money, LendDirect, Opt+, and WageDayAdvance. Company store standards are set high at Curo: “to offer financial and loan services in a safe, clean, and professional environment.”
Eyemart Express Finds Transparency at Every Level of Service Management
Here’s looking at you! At Eyemart Express, that’s not just a phrase, it’s how they do business. Their mission at Eyemart Express is to provide affordable, high-quality, prescription eyewear in as little as 30 minutes. After 25 years, the company has become the nation’s eighth-largest optical retailer with 162 locations across 34 states under four brand names: Eyemart Express, Eyewear Express, Vision 4Less, and Visionmart Express.
wagamama Avoids Suprise Calls by Using ServiceChannel
What’s not to love about a company whose motto is “From bowl to soul”? wagamama is growing rapidly across the United States, offering positive eating for positive living with dishes inspired by the food of Asia. Justin Haapala is a senior accountant for wagamama, but his role extends beyond income statements and ledgers. As Justin puts it, “Success in my job goes far beyond numbers — it is the ability to help find solutions to any aspect of the business, whether that's talking with lawyers, maintaining our facilities management program, or negotiating contracts.”
Cole Haan Begins Every Day and Ends Every Night with ServiceChannel
Eric Korth is an industry veteran. He recently took his expertise to Cole Haan, the global lifestyle brand with a focus on men's and women's footwear and accessories. Cole Haan has been around since 1928, but Eric has been with the company for just a few months. As a Retail Facilities Manager, Eric is responsible for the physical structure and workings of all Cole Haan stores throughout the United States and Canada.
ServiceChannel Energizes Internal Facilities Team at O2 Fitness
O2 Fitness, headquartered in Raleigh, NC, prides itself for being able to provide its members with highly tailored programs and services based on their specific fitness goals. The company’s facilities maintenance team, however, was challenged to maintain high levels of service excellence using its legacy CMMS, which included minimal levels of work order tracking, lack of transparent reporting and inconsistent user experiences.
Transparency Drives Efficiency for L'Occitane
L’Occitane International leads the world in natural ingredient-based cosmetics and well-being products with its five brands: L’Occitane en Provence, L’Occitane au Brésil, Melvita, Le Couvent des Minimes and Erborian. L’Occitane products are available in more than 3,000 free-standing boutiques and department stores across the globe. Sarah Skelly, Regional Manager for Boutique Care North America, is responsible for facilities in the United States and Canada.
Sarah runs a lean operation. It’s no surprise then that Sarah’s utmost definition of success is based on efficiency. “Efficiency in my day-to-day is making sure the work is properly completed at stores. I reach out to stores on what’s happening behind the scenes and ensuring low impact on the stores’ daily activities when work is being completed,” says Sarah.
New Brand - Think Transparency
We are thrilled to unveil the updated branding for ServiceChannel and wanted you to be among the first to know about a new series of educational and best practices events we're hosting.
As part of some recent market research and extensive interviews with clients, contractors, industry visionaries, and employees, it became exceedingly clear that the goal of "increased transparency" was the most important, most impactful, and most desired value that a solution like ServiceChannel could deliver.
Being an industry leader in outdoor apparel and products for more than 70 years takes a certain kind of toughness and passion. As Retail Facilities Manager, Roger Hernandez oversees the maintenance and repairs of Columbia’s retail stores and showrooms, which showcase the brand’s market-leading apparel and accessories. Roger helps Columbia’s store managers maintain the appearance and functionality of their stores by tracking facilities tickets so the managers can focus on sales.
If you’ve been in an airport recently, you’ve probably either been in or passed by an XpresSpa. With 50 locations in the United States and worldwide, XpresSpa has grown rapidly to service millions of travelers since its launch in 2003. XpresSpa delivers the complete spa experience: from full body massages to mani-pedis to facials, along with the company’s own branded line of luxury travel products and accessories. As National Facilities Manager, Candice Rivera is responsible for ensuring that every XpresSpa location is safe and atheistically pleasing, all while staying in budget.
Ask any mall-going teen or young adult about Express, Inc., and they’re likely to say they have at least one piece of Express’ fashion apparel in their closet. With more than 600 retail and factory outlet stores across the United States, Canada, and Puerto Rico, most in high-traffic shopping malls and centers, Express is a fashion mainstay. Charles (Chuck) Carroll is one of Express’s two zone facilities managers, with the responsibility of managing 330 locations.
Chuck measures success by a few barometers. The first is budget allocation. According to Chuck, “In the past year we have performed a couple of RFP’s that were successful in freeing up some budget money for other projects that we could not get capital money for. This creative budgeting is a way of life in facilities.” The other measure is customer satisfaction. “Our customer, store managers, and field leadership need to be satisfied with our work to have any measurable success. Over the past two years we have worked closely with our field teams to identify maintenance and repair weaknesses and address them. We also have created stretch goals for our team so that we can surpass what we know now as our current ‘success level.’”
ServiceChannel announced it has acquired Big Sky Technologies, Inc., a San Diego-based, privately held company with a facilities maintenance and operations SaaS solution specializing in serving multi-location retail, restaurant and other geographically distributed organizations.
The combined resources and talent of ServiceChannel and Big Sky will provide broader choices for facilities departments in retail, restaurant and other distributed enterprises, while the joint development efforts will accelerate technology and new product enhancements. This will help ServiceChannel better serve its customers across 63 countries who are conducting millions of facilities management transactions and managing billions of dollars in invoices on the ServiceChannel platform each year.
Denver-based CorePower Yoga is taking the yoga industry by storm. With more than 130 studios, CorePower has a studio from Tempe, Arizona to Philadelphia, Pennsylvania to Honolulu, Hawaii. As Director of Facilities, Brian Peoples is responsible for putting together the programs and processes that take care of all the company’s financial needs from a facilities perspective. As Brian says, “Facilities Management allows studio managers to focus on growing their business and tending to the needs of our yoga instructors as well as their students.” Brian’s goal: to build one of the top facilities programs in the country. As they say in the yoga studio, this is a good place to take a deep breath and exhale.
Pasquale Magneri is fairly new to the ServiceChannel. As he puts it, ”I have been with the company for an amazing one year and eight months.” His personality lights up a room as much as his smile. Pasquale is definitely a people person and his job is to work closely with ServiceChannel’s clients during the implementation process to get them up and running using the ServiceChannel platform. As Pasquale notes, ”I learn the client’s business process and rules and ensure that the service automation reflects their wants and needs.” But Pasquale is not alone in this endeavor. “I, of course, am nothing without my team. The implementation family, Shari Johnson, Michele Burke, Michael Rivisto, Carl Bubeck and Kaitlyn Amundseni. Every single one of them supports me, and I them, as we are working together with our clients.”
In the spirit of Thanksgiving, ServiceChannel reflects on our partnerships with clients who bring real value to their communities and consistently make an effort to make the world a better place. We proudly support our customers, contractors, and industry associations who promote social responsibility.
As we recognize our SC Client Services Managers who have so much in common, we can’t help but think: is this some Halloween prank? AJ Steele and Lori Hazelton have been ServiceChannel colleagues for five and half years each. Both started on the same day, different coasts of the U.S. and have since grown to become great working partners and close friends. Before becoming Client Services Managers, both were AE’s for four and half years and in that time gained knowledge of all ServiceChannel products.
Ever wondered what it took to manage an Urgent Care center? Are you responsible for maintaining Urgent Care and related retail healthcare facilities? Then this is the week for you!
Chellie Esters and Shari Johnson worked closely together to successfully launch LearningChannel, our online training forum where customers can dial in to learn tips, tricks, and best practices, as well as interact with our long-time trainers like Shari. Chellie, an Instructional Designer, came to ServiceChannel 6 months ago to design and develop learning opportunities for ServiceChannel clients, service providers, and employees. Shari, our Client Training Specialist, has been at ServiceChannel for more than 7 years. Her prior background as an SC Account Executive is extremely beneficial during our clients’ implementation process to ensure a smooth and successful roll-out.