Melissa Lane

Recent Posts

ServiceChannel Roundup: Executive Team Additions, Customer Events and Facilities Management News

Company, Events, ServiceChannel

by Melissa Lane  Feb 12, 2018

With the beginning of 2018, we have started the year off strong! We have gained some new skilled executives, held an awesome event for our subscribers, and shared some important information for the facilities management (FM) industry. Here’s a recap...just in case you missed anything:

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ServiceChannel Roundup: Latest in Events, Partnerships and Facilities Management in the News

by Melissa Lane  Dec 21, 2017

With the year coming to an end, we thought it was a great time to reflect on the past few exciting months. We've been traveling a lot this quarter - from Chicago to Houston to Milan - we’ve made the rounds!

We gained a new partner with GridPoint joining our solution partner ecosystem. And we saw that maturing technology, like article intelligence (AI), machine learning, and the Internet of Things (IoT) gained momentum in the press, along with the positive impact facilities management has on customer experience.

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A Holiday Checklist for Retail Facilities Managers

Retail, Retail Facilities Management

by Melissa Lane  Dec 05, 2017

For retail businesses, the holiday season – October through December – is a critical time of year. According to an annual survey, holiday retail sales are projected to be between $678.8 billion and $682 billion in 2017, up 4% year-over-year. With rising employment numbers and incomes across the U.S., the retail industry is poised to finish the year with strong revenue numbers.

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Work Smarter, Not Harder: How Machine Learning Benefits Facilities Management

Facilities Management, Machine Learning

by Melissa Lane  Nov 03, 2017

AI and machine learning are often falsely portrayed in mass media as machines that take away jobs and outsmart humanity. In reality, advancements in machine learning have the potential to revolutionize business processes and decision-making, including how enterprises manage multiple locations and facilities.

For facilities management, machine learning is primarily used to get the most out of stored data. In this post, we will take a look at three of the ways facilities managers are using machine learning to improve processes and make better decisions:

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