Kristen Rhodes

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You Get What You Ask For: Bloomin’ Brands Demonstrates Value of Open Communications and Collaboration with a Service Automation Vendor

Customers, Restaurant, Service Automation

by Kristen Rhodes  Mar 08, 2018

It almost goes without saying that the software industry is in a golden age of innovation and advancement. The phrase “software is eating the world” exemplifies the pace and the scale of change that software is still undergoing, which has pervasive impact for just about every industry out there.

Modern software operates in a never-ending innovation cycle defined by continuous development and delivery. The most innovative companies today strive to use software in their operations more strategically, which includes taking advantage of new levels of automation and efficiency that are now widely available.

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FM and Operations Run Better with Service Automation

Facilities Management

by Kristen Rhodes  Dec 19, 2017

In this third installment of the blog series examining ways that facilities managers can extend the value of service automation to internal peers (previously we covered Accounts Payable and IT areas), we look at the venerable Operations Department, which is the strategic function whose KPIs include efficiency, profits and losses (P&L) and return on investment (ROI).

The history of Operations is long and storied, going back to the Industrial Revolution in the 1800s. Technology has always played an integral role in the development of Operations department and it’s certainly true in the digital age with the advent of the Internet of Things, RFID, Big Data and so forth.

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Integration with Service Automation Pays Off for Accounts Payable and Facilities Management

Facilities Management

by Kristen Rhodes  Nov 30, 2017

This is the second in the series of blog posts examining ways that facilities managers can collaborate better with internal peers and external partners for the benefit of the whole organization. Our first post highlighted the best ways for the FM department to work successfully with its IT group.

In this post, we will look at how using service automation can help FMs and Accounts Payable (A/P) staff work better together for the common goal of processing vendor invoices and payments, which tends to improve their responsiveness and the quality of services delivered.

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How Service Automation Helps IT and FM Departments Work Better Together

by Kristen Rhodes  Nov 17, 2017

This is the first in a series of blog posts examining ways that facilities managers can take forward-thinking measures in how they perform their jobs, especially in terms of how they collaborate with internal peers and external partners.

This post is based on our ebook Extending the Value of Service Automation Across the Enterprise, which examines how facilities managers can use service automation technology to demonstrate strategic value to their businesses by tying their operations into overall company processes.

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Facilities Management Customer-focused Teams, Events & Success: Rhodes Report [Mar Edition]

Rhodes Report, Company, Events, Best Practices

by Kristen Rhodes  Mar 17, 2015

It's been a busy month with some new announcements and exciting customer events so let's jump right in.

Customer Focused Teams

Last month we announced a number of new improvements and products.  This month, I'm announcing the formation of my new team designed specifically to bring our clients to the next level. 

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Simplified Product Names & Good Reads: Rhodes Report [Feb Edition]

Rhodes Report, Business Intelligence, Product

by Kristen Rhodes  Feb 18, 2015

As you may already know, our development team’s been hard at work on improving the ServiceChannel platform, with usability being one major area of focus.  In particular, we have updated and simplified the user interface (UI), making it easier to navigate.  We’ve incorporated a lot of your feedback already and plan to continue doing so while building out further enhancements.

In addition, in an effort to better tie our terminology to our product capabilities and value, there  have been a few name changes to some of our products and modules (in conjunction with the user interface update).

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New Facilities Management Products, Collaborating w/Procurement: Rhodes Report [Jan Edition]

Rhodes Report, Facilities Management, Company, Supplier Management, Procurement

by Kristen Rhodes  Jan 28, 2015

Welcome to the first 2015 edition of the  Rhodes Report ! Our team has been hard at work on more ways to help you add value both within the facilities group as well as across your entire organization, and we're excited to share  them with you.
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Supply Chain Visibility, Mobile Site Audits: Rhodes Report [Nov/Dec Edition]

Rhodes Report, Supplier Management, Mobile

by Kristen Rhodes  Dec 15, 2014

Welcome to the latest edition of the Rhodes Report!  In previous issues, I've written about some innovative ways that you can do your job better with ServiceChannel, like the Contractor Scorecard and Savings Report.  I've also highlighted how ServiceChannel can reduce a number of risk factors facing your organization, particularly given all the data security breaches in the news.

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Rhodes Report - October Edition

Contractor Compliance, Rhodes Report, Technology

by Kristen Rhodes  Oct 08, 2014

I'm sure the data security breaches that occurred at some of the nation's largest retailers over the past few months have had most companies reviewing their IT connections with customers, vendors, contractors and suppliers - and rightly so. The good news is that, as a ServiceChannel customer, you can rest assured that you have already taken steps to enhance the security of your company's information and have protected your company's data from being accessed by unauthorized external accounts.

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Rhodes Report - September Edition

Metrics, Rhodes Report, Business Intelligence, Contractor Management

by Kristen Rhodes  Sep 15, 2014

Welcome to the latest edition of the Rhodes Report! My goal, as always, is to help you maximize the value of ServiceChannel within your organization through new features, best practices and innovative ideas. Our bottom line is to help you - and help your bottom line!

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Rhodes Report - July Edition

Metrics, ROI, Rhodes Report, Business Intelligence, Contractor Management

by Kristen Rhodes  Jul 31, 2014

Welcome to my first Rhodes Report! As I mentioned, my goal is to make sure you are getting the most out of the ServiceChannel platform along with our team's industry knowledge to succeed in your role. Part of this is to share innovative approaches, new features and best practices I think you can benefit from as well as share with your management.

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