Kevin Ferguson

Recent Posts

Service Automation Inspires Retail Shoppers to Visit and Stay in Stores

Customers, Brand Uptime, Retail, Retail Facilities Management

by Kevin Ferguson  Mar 26, 2018

We have written previously predicting that the brick-and-mortar retail model is in the midst of a renaissance with personalized customer experience and highly specialized goods and services being keys to success. We got important validation from Forbes who published 22 predictions that brick-and-mortar retail companies will likely experience in 2018, including the success factors that we had written about.

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A Guide to Choosing the Right Facilities Management Software for Gym Facilities

facilities management software, Gym-Fitness

by Kevin Ferguson  Feb 14, 2018

The health and fitness industry is growing at a rapid pace – more than 66 million Americans used a health club in 2016, a record-high. With over 36,500 health club facilities in the United States for customers to choose from, gyms need to do all they can to stand out and attract new business.

Effective facilities management ensures fitness locations are clean and in peak condition, thus attractive to potential customers. Many FM teams have chosen to implement facilities management software to keep up with the enormous pressure industry popularity is putting on fitness facilities.

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A Guide to Choosing the Right Facilities Management Software for Retail Healthcare

Retail Healthcare

by Kevin Ferguson  Jan 30, 2018

Consumers demand speed and accessibility from all the businesses they interact with, and the healthcare industry is no exception. The industry has started shifting to meet those needs, with one example being the increasing prevalence of retail healthcare facilities.

Retail healthcare facilities, which range from urgent care walk-in clinics to ambulatory surgery centers, are quicker than traditional hospitals, less expensive for consumers, and have high levels of provider availability. While consumers want these new healthcare options, they do not want to give up the quality of care and service they receive in hospital settings.

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