Juliette Dickens

Recent Posts

It’s Not Too Late! Top Six Facilities Management Events To Attend in 2017

Facilities Management, Events

by Juliette Dickens  Oct 10, 2017

Whether you're responsible for maintaining facilities for a particular organization and looking for best practices, or are interested in learning more about the latest advances in facilities management software, there are still plenty of opportunities to attend a number of facilities management industry events being held in North America and Europe this year.

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Top 7 Reasons You Can’t Miss Next Year’s ServiceChannel CONNECT User Group

Facilities Management, Facilities Manager

by Juliette Dickens  Sep 28, 2017

ServiceChannel’s CONNECT User Group conference was created to enlighten, inspire and educate attendees, and to 

help further grow and foster the ServiceChannel user community.  We’ve gotten great feedback from everyone who attended this year, who enjoyed the mix of information, education, networking and fun.

In case you missed us in Las Vegas, here are seven compelling reasons why you need to add this event to your 2018 schedule.

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Don’t Gamble With Your Facilities Program - CONNECT with ServiceChannel in Las Vegas

Events

by Juliette Dickens  Jul 25, 2017

Do you rely on ServiceChannel Service Automation to manage your stores, restaurants, buildings and other locations?  Are you interested in learning how you can improve the efficiency and effectiveness of your facilities management program? Want to boost the value you get from your FM software deployment?

If you answered yes to any of these questions, then you need to join ServiceChannel for the CONNECT User Group event in Las Vegas, coming up this September 11 and 12.

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NEC Attributes its Success to Being Responsive and Available 24/7

by Juliette Dickens  Jun 15, 2017

With National Electric Corporation (NEC) there is no gray area. Either the lighting works or it doesn’t. As the premier national vendor of retail electrical and sign maintenance, NEC makes sure its customers’ signs and all store lighting are in optimum performance condition. This woman-owned business headquartered in Norwood, MA boasts a database of more than 4,000 highly qualified licensed subcontractors and counts some of the largest retail stores and chains across the U.S. and Canada as its clients.

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From the Experts: Key Takeaways on Contractor Management Made Easy

Customers, webinar

by Juliette Dickens  Jun 05, 2017

If you missed our recent webinar, we got you covered! And, we have a great Top 10 List .. keep reading to learn more.

Attendees heard from facilities management expert, Joel Elsea from CURO Financial Technologies and ServiceChannel thought leader, Bashir Abdallah, on how contractor management can be made easier - with simple tips, tricks and ways to efficiently manage your contractors.

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Legacy Electric Rapidly Grows to Offer Services Nationwide

by Juliette Dickens  May 18, 2017

Shawn Lackey beams with pride when he talks about his rapidly growing company, Legacy Electric.  Shawn, a multi-state master electrician, launched Legacy Electric in 2008 and since then has grown the company to offer facility and restaurant lighting, power and sign repairs in nine states.

Shawn doesn’t think of his role as only the president of the company, but, as he says “the fearless leader unafraid of wearing several different hats. I’ll do whatever it takes to keep my company successful and my customers happy. We want lifelong customers, so it’s not about making a large one-time profit.  It’s about being fair and the company profiting over a long-term relationship. When we finish our job, we want to see you again the next time you need an electrician. This culture has given us a strong reputation.  We have been adding clientele with ease because of the testimonial and referral base we obtain.”

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Analytics is So Last Year... and Other Things Learned at PRSM 2017

Technology

by Juliette Dickens  May 01, 2017

Retail facilities management can be a 24x7 endeavor.  But even the FM sector can get an occasional brief respite...taking a break recently in the “Big D.”  What for?  Dallas was the site of this year’s PRSM 2017 National Conference, the must-attend event of the year for retail FM  professionals.  

As the hub at the intersection of retailing, facilities management and enterprise technology, there’re lots of ideas, practices and deep thoughts percolating in most conversations.  Here are five of the more interesting ones that rose to the surface this year at PRSM, and some brief insight from some of our own team that attended.

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RFMA 2017: Restaurants Hungry for Business Intelligence

by Juliette Dickens  Mar 30, 2017

The Restaurant Facility Management (RFMA) Association conference is the largest gathering of Restaurant Facility professionals and vendors. It’s the one place where you can share insights and learn about the newest restaurant-optimizing products and technologies, share knowledge and gather new resources to help you improve your business operations.

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Rosenberg Indoor Comfort Continues to Grow with the San Antonio Market!

by Juliette Dickens  Mar 14, 2017

When you live in San Antonio, TX you know a whole lot about hot. Michael Rosenberg grew up in a family business dedicated to cooling… and heating. When he decided to launch Rosenberg Indoor Comfort in 2003 and be the company’s president, he brought a wealth of knowledge and skill with him.

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Facilities Management On the Road: From Mexico City to Orlando to Baltimore

Events, facilties management

by Juliette Dickens  Feb 20, 2017

Whether you're responsible for maintaining facilities for a particular organization or interested in more broad-based facilities management software applications and products, there are a number of events this spring to add to your 2017 calendar.

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L&J Plumbing and Heating's Commitment to Service Since 1950

by Juliette Dickens  Feb 16, 2017

L&J Plumbing and Heating has been family-owned and -operated since the 1950s. A lot has transpired over the decades, but what has not changed is the company’s commitment to service. Its roster of brand name retail and restaurant clients across Long Island and the five boroughs of New York City is a testament to L&J’s ability to consistently deliver on its promise. Kenneth Garraffa, owner of L&J, looks back over the company's history and says with pride, “Success for us is our longevity with the same customers, their trust in our company, and our long-term employee base.”

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Uber-like Software Is Transforming the Facilities Management Industry [Podcast]

Facilities Management, podcast, facilities management system

by Juliette Dickens  Jan 26, 2017

How is Uber-like software impacting the facilities management sector?  By bringing the latest technology to the inefficient facilities manager - commercial contractor relationship in similar ways that new apps are bridging the gap between those needing rides and those offering rides.

In a recent interview on the The CEO Show podcast, ServiceChannel’s CEO and facilities industry leader Tom Buiocchi discussed how he sees this new paradigm changing the facilities management industry and the business world in general over the next few years, and how facilities managers and others leaders from retail to restaurants can transform their own businesses.

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Facilities Management Professionals Kick Off 2017

Customers, Facilities Management, Events

by Juliette Dickens  Jan 26, 2017

After the new year is always a good time to get smarter and lay the groundwork for a more productive year.  In response to our clients’ requests, we offer an ongoing series of events that highlight how facilities managers and others can keep on top of the latest FM technology advances and, most importantly, how they can apply them to their own environments.

Our clients have found these sessions highly productive opportunities to learn new ways to achieve higher levels of efficiency, visibility and compliance across their organizations.

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Bringing IoT, Standardized Data and Other Technologies to Facilities Management [Podcast]

Facilities Management, Technology, data, IoT

by Juliette Dickens  Jan 09, 2017

In a recent interview on the Kayrell Connections Podcast, ServiceChannel’s CEO & FM industry-leader Tom Buiocchi discussed building a culture of collaboration in the facilities management community so that organizations are better equipped to understand and implement innovative workplace solutions.

Tom explained the ServiceChannel vision for the future of facilities management and some practical ways that we will see the both existing technologies and emerging ones like the Internet of Things impacting the workplace.

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ServiceChannel Technology Helps Avery Asphalt, Inc. Build an A+ Rating

Contractor Compliance, Contractor, contractor management software

by Juliette Dickens  Jan 05, 2017

Avery Asphalt, Inc., is proud of its A+ rating from the Better Business Bureau. The rating appears front and center on the Avery Asphalt website, but more important, it’s built into every job this Colorado-based company handles. Andy Avery is vice president of finance. You would think he'd measure success in dollars and cents. But that’s not Avery. His measurement of success: providing excellent service every day to every customer.

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European Facilities Management Ends Year With a Bang!

Facilities Management, Luxury Retail, europe

by Juliette Dickens  Jan 04, 2017

In 2016, ServiceChannel participated in multiple events taking place in the facilities maintenance sector across Europe. The year wrapped up in the UK and Italy, where the ServiceChannel team met with FM professionals as well as shared the latest in modern FM technology.

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Bringing Business Intelligence to the Facilities Community

Product, data, Membership, IoT

by Juliette Dickens  Dec 27, 2016

The ISM 7-Counties Chapter hosted ServiceChannel’s Sid Shetty, VP, Marketplace Strategy & Experience, for a presentation on Leveraging Business Intelligence: How Empowering Business Users Creates a Competitive Edge.

Traditionally, facilities managers in the retail space have relied purely on experience and subject matter expertise to make decisions. In today’s competitive environment, it has become increasingly important to use business intelligence (BI) to gain a competitive advantage through data-driven decision making. To truly benefit from BI, enterprises must leverage all data through advanced analytics in a way that hides the complexity and empowers the business user.

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Weather Obstacles Don't Slow Weston Lawn Service and Snow Removal Down

Contractor, cmms software, contractor management software

by Juliette Dickens  Dec 01, 2016

When you name the company after yourself, and that name is on trucks all over the area, you better make sure that quality and service are at its best. Tony Weston doesn’t just own Weston Lawn Service and Snow Removal, he’s also the lead coordinator—making sure that the right people are hired, bills are paid, and customers happy. Tony’s recipe for success starts with trust. He says, “It’s about being honest with your customers, and then, of course, following through with quality, hard, efficient work.”

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How to Maintain Luxury Retail Environments with FM Software

Facilities Management, Luxury Retail, omnichannel, Brand Management

by Juliette Dickens  Nov 15, 2016

The French-American Chamber of Commerce - New York hosted a panel discussion on "The Seamless Luxury Experience: Harmonizing Events, Retail and Digital Strategies” with Robbin Mitchell, Partner and Managing Director at The Boston Consulting Group, moderating the panel.

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Alpha Energy Solutions Is Prepared to Respond to Any Challenge

The Fixx, Contractor

by Juliette Dickens  Nov 03, 2016

Alpha Energy Solutions is one of the largest mechanical service providers for commercial and industrial HVAC and indoor energy solutions in Kentucky, West Virginia, Indiana, Illinois, Mississippi, North Carolina, Ohio, and Tennessee. That’s a lot of ground to cover for Barry Hartlage, Director of National Accounts. Barry’s role is to “achieve customer satisfaction and meet shareholder return.”

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