Juliette Dickens

Recent Posts

[WEBINAR] Driving Asset Management Efficiency at Sit ‘n Sleep

Customers, Events

by Juliette Dickens  Feb 01, 2018

Ever wonder how you could drive performance while cutting costs and improving customer experience? This month we joined forces with Powerhouse Dynamics and one of the most respected mattress retailers, Sit ‘n Sleep to discuss the benefits of integrating service automation and energy management systems to drive asset management efficiency.

In case you missed this webinar - we’ve got you covered with the top highlights from discussions between facilities management veteran, Patty Cruz from Sit ‘n Sleep and subject matter experts, David Tillman from ServiceChannel and Jay Fiske from Powerhouse Dynamics.

Read More

Facilities Management Professionals Dig Into Analytics and the Future of Asset Management


by Juliette Dickens  Jan 26, 2018

ServiceChannel kicked off 2018 with a LEARN&LEAD educational event held at our New York City headquarters. The LEARN&LEAD series educates facilities management professionals on the latest trends, new product innovations, best practices and importantly, how to gain more visibility and transparency into their facilities management program through service automation.

Read More

Upcoming Webinar: Integrating Service Automation & Energy Management

Events, webinar, Partners

by Juliette Dickens  Jan 12, 2018

More and more, facilities management systems are driving organization-wide benefits by touching more functions and integrating with other enterprise software.  For many businesses, ensuring proper operating conditions, at all times, across a wide array of distributed locations is essential to their performance.

Leveraging increasingly connected devices and the Internet of Things (IoT) is a primary method that’s being used to share information across assets and locations to those that need to monitor and service them, and thus ensure proper operation and customer experiences.

Read More

Louis Vuitton Manages to Stay Luxurious in the World of Facilities Maintenance

Customers, Events

by Juliette Dickens  Dec 13, 2017

Facilities departments increasingly face the challenge of making decisions about their locations and how they impact the customer experience - without an easy way to access meaningful and supporting data.

This month in our NYC office, Alan Donohoe, Senior Manager, Store Planning and Preservation at Louis Vuitton, gave an insightful presentation on its overall ServiceChannel experience, the cost savings it’s realized, and how they use analytics to enhance its facilities management program.

Read More

Viva Italia! ServiceChannel Talks Retail Facilities Management in Milan


by Juliette Dickens  Nov 28, 2017

The need for retail (and retail-like) companies to compete in today’s increasingly competitive global marketplace by ensuring appealing onsite environments has driven interest in retail facilities management technologies, particularly across Europe.

As part of our efforts to share best practices and the benefits available from relying on new and innovative solutions, ServiceChannel participated in two events this month in Milan, Italy - the International Facility Management Association (IFMA) Italia 18th Annual Facility Management Day and the Professional Retail Store Maintenance Association (PRSM) European Retail Exchange.

Read More

IFMA Brings the World of Facilities Management to Houston


by Juliette Dickens  Nov 09, 2017

If you are looking to be in the middle of the action in the facilities management world, Houston was recently the place to be. The IFMA World Workplace Conference, held last month in Houston, is an all-encompassing learning and networking event focused on facilities and how to manage them. This year’s annual conference allowed for further discussions, from groundbreaking discoveries impacting the industry to achievable strategies for daily FM tasks.

Read More

How to Eat Your Way Through a 3-Day Expo: 4 Things Learned at The NACS Show

by Juliette Dickens  Oct 30, 2017

If you’ve never attended a NACS Show before (the premier industry event for convenience and fuel retailing), you may want to include this in your “must attend conference” list. The conference hosts more than 20,000 industry stakeholders from around the world and boasts a large expo floor with plenty of exhibitors to meet, and treats to devour!

While C-Stores are becoming larger and supporting more complex equipment, it’s become imperative that they be better maintained to drive customer interest and repeat business. This year’s NACS Show provided attendees with solutions they need to enhance their C-Store facilities and locations.

Read More

It’s Not Too Late! Top Six Facilities Management Events To Attend in 2017

Facilities Management, Events

by Juliette Dickens  Oct 10, 2017

Whether you're responsible for maintaining facilities for a particular organization and looking for best practices, or are interested in learning more about the latest advances in facilities management software, there are still plenty of opportunities to attend a number of facilities management industry events being held in North America and Europe this year.

Read More

Top 7 Reasons You Can’t Miss Next Year’s ServiceChannel CONNECT User Group

Facilities Management, Facilities Manager

by Juliette Dickens  Sep 28, 2017

ServiceChannel’s CONNECT User Group conference was created to enlighten, inspire and educate attendees, and to 

help further grow and foster the ServiceChannel user community.  We’ve gotten great feedback from everyone who attended this year, who enjoyed the mix of information, education, networking and fun.

In case you missed us in Las Vegas, here are seven compelling reasons why you need to add this event to your 2018 schedule.

Read More

Don’t Gamble With Your Facilities Program - CONNECT with ServiceChannel in Las Vegas


by Juliette Dickens  Jul 25, 2017

Do you rely on ServiceChannel Service Automation to manage your stores, restaurants, buildings and other locations?  Are you interested in learning how you can improve the efficiency and effectiveness of your facilities management program? Want to boost the value you get from your FM software deployment?

If you answered yes to any of these questions, then you need to join ServiceChannel for the CONNECT User Group event in Las Vegas, coming up this September 11 and 12.

Read More

NEC Attributes its Success to Being Responsive and Available 24/7

by Juliette Dickens  Jun 15, 2017

With National Electric Corporation (NEC) there is no gray area. Either the lighting works or it doesn’t. As the premier national vendor of retail electrical and sign maintenance, NEC makes sure its customers’ signs and all store lighting are in optimum performance condition. This woman-owned business headquartered in Norwood, MA boasts a database of more than 4,000 highly qualified licensed subcontractors and counts some of the largest retail stores and chains across the U.S. and Canada as its clients.

Read More

From the Experts: Key Takeaways on Contractor Management Made Easy

Customers, webinar

by Juliette Dickens  Jun 05, 2017

If you missed our recent webinar, we got you covered! And, we have a great Top 10 List .. keep reading to learn more.

Attendees heard from facilities management expert, Joel Elsea from CURO Financial Technologies and ServiceChannel thought leader, Bashir Abdallah, on how contractor management can be made easier - with simple tips, tricks and ways to efficiently manage your contractors.

Read More

Legacy Electric Rapidly Grows to Offer Services Nationwide

by Juliette Dickens  May 18, 2017

Shawn Lackey beams with pride when he talks about his rapidly growing company, Legacy Electric.  Shawn, a multi-state master electrician, launched Legacy Electric in 2008 and since then has grown the company to offer facility and restaurant lighting, power and sign repairs in nine states.

Shawn doesn’t think of his role as only the president of the company, but, as he says “the fearless leader unafraid of wearing several different hats. I’ll do whatever it takes to keep my company successful and my customers happy. We want lifelong customers, so it’s not about making a large one-time profit.  It’s about being fair and the company profiting over a long-term relationship. When we finish our job, we want to see you again the next time you need an electrician. This culture has given us a strong reputation.  We have been adding clientele with ease because of the testimonial and referral base we obtain.”

Read More

Analytics is So Last Year... and Other Things Learned at PRSM 2017


by Juliette Dickens  May 01, 2017

Retail facilities management can be a 24x7 endeavor.  But even the FM sector can get an occasional brief respite...taking a break recently in the “Big D.”  What for?  Dallas was the site of this year’s PRSM 2017 National Conference, the must-attend event of the year for retail FM  professionals.  

As the hub at the intersection of retailing, facilities management and enterprise technology, there’re lots of ideas, practices and deep thoughts percolating in most conversations.  Here are five of the more interesting ones that rose to the surface this year at PRSM, and some brief insight from some of our own team that attended.

Read More

RFMA 2017: Restaurants Hungry for Business Intelligence

by Juliette Dickens  Mar 30, 2017

The Restaurant Facility Management (RFMA) Association conference is the largest gathering of Restaurant Facility professionals and vendors. It’s the one place where you can share insights and learn about the newest restaurant-optimizing products and technologies, share knowledge and gather new resources to help you improve your business operations.

Read More

Rosenberg Indoor Comfort Continues to Grow with the San Antonio Market!

by Juliette Dickens  Mar 14, 2017

When you live in San Antonio, TX you know a whole lot about hot. Michael Rosenberg grew up in a family business dedicated to cooling… and heating. When he decided to launch Rosenberg Indoor Comfort in 2003 and be the company’s president, he brought a wealth of knowledge and skill with him.

Read More

Facilities Management On the Road: From Mexico City to Orlando to Baltimore

Events, facilties management

by Juliette Dickens  Feb 20, 2017

Whether you're responsible for maintaining facilities for a particular organization or interested in more broad-based facilities management software applications and products, there are a number of events this spring to add to your 2017 calendar.

Read More

L&J Plumbing and Heating's Commitment to Service Since 1950

by Juliette Dickens  Feb 16, 2017

L&J Plumbing and Heating has been family-owned and -operated since the 1950s. A lot has transpired over the decades, but what has not changed is the company’s commitment to service. Its roster of brand name retail and restaurant clients across Long Island and the five boroughs of New York City is a testament to L&J’s ability to consistently deliver on its promise. Kenneth Garraffa, owner of L&J, looks back over the company's history and says with pride, “Success for us is our longevity with the same customers, their trust in our company, and our long-term employee base.”

Read More

Uber-like Software Is Transforming the Facilities Management Industry [Podcast]

Facilities Management, podcast, facilities management system

by Juliette Dickens  Jan 26, 2017

How is Uber-like software impacting the facilities management sector?  By bringing the latest technology to the inefficient facilities manager - commercial contractor relationship in similar ways that new apps are bridging the gap between those needing rides and those offering rides.

In a recent interview on the The CEO Show podcast, ServiceChannel’s CEO and facilities industry leader Tom Buiocchi discussed how he sees this new paradigm changing the facilities management industry and the business world in general over the next few years, and how facilities managers and others leaders from retail to restaurants can transform their own businesses.

Read More

Facilities Management Professionals Kick Off 2017

Customers, Facilities Management, Events

by Juliette Dickens  Jan 26, 2017

After the new year is always a good time to get smarter and lay the groundwork for a more productive year.  In response to our clients’ requests, we offer an ongoing series of events that highlight how facilities managers and others can keep on top of the latest FM technology advances and, most importantly, how they can apply them to their own environments.

Our clients have found these sessions highly productive opportunities to learn new ways to achieve higher levels of efficiency, visibility and compliance across their organizations.

Read More

Check out our newest Ebook:
What Every FM Should Do Now Ebook
Download the Free Ebook