Juliette Dickens

Recent Posts

Rosenberg Indoor Comfort Continues to Grow with the San Antonio Market!

by Juliette Dickens  Mar 14, 2017

When you live in San Antonio, TX you know a whole lot about hot. Michael Rosenberg grew up in a family business dedicated to cooling… and heating. When he decided to launch Rosenberg Indoor Comfort in 2003 and be the company’s president, he brought a wealth of knowledge and skill with him.

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Facilities Management On the Road: From Mexico City to Orlando to Baltimore

Events, facilties management

by Juliette Dickens  Feb 20, 2017

Whether you're responsible for maintaining facilities for a particular organization or interested in more broad-based facilities management software applications and products, there are a number of events this spring to add to your 2017 calendar.

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L&J Plumbing and Heating's Commitment to Service Since 1950

by Juliette Dickens  Feb 16, 2017

L&J Plumbing and Heating has been family-owned and -operated since the 1950s. A lot has transpired over the decades, but what has not changed is the company’s commitment to service. Its roster of brand name retail and restaurant clients across Long Island and the five boroughs of New York City is a testament to L&J’s ability to consistently deliver on its promise. Kenneth Garraffa, owner of L&J, looks back over the company's history and says with pride, “Success for us is our longevity with the same customers, their trust in our company, and our long-term employee base.”

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Uber-like Software Is Transforming the Facilities Management Industry [Podcast]

Facilities Management, podcast, facilities management system

by Juliette Dickens  Jan 26, 2017

How is Uber-like software impacting the facilities management sector?  By bringing the latest technology to the inefficient facilities manager - commercial contractor relationship in similar ways that new apps are bridging the gap between those needing rides and those offering rides.

In a recent interview on the The CEO Show podcast, ServiceChannel’s CEO and facilities industry leader Tom Buiocchi discussed how he sees this new paradigm changing the facilities management industry and the business world in general over the next few years, and how facilities managers and others leaders from retail to restaurants can transform their own businesses.

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Facilities Management Professionals Kick Off 2017

Customers, Facilities Management, Events

by Juliette Dickens  Jan 26, 2017

After the new year is always a good time to get smarter and lay the groundwork for a more productive year.  In response to our clients’ requests, we offer an ongoing series of events that highlight how facilities managers and others can keep on top of the latest FM technology advances and, most importantly, how they can apply them to their own environments.

Our clients have found these sessions highly productive opportunities to learn new ways to achieve higher levels of efficiency, visibility and compliance across their organizations.

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Bringing IoT, Standardized Data and Other Technologies to Facilities Management [Podcast]

Facilities Management, Technology, data, IoT

by Juliette Dickens  Jan 09, 2017

In a recent interview on the Kayrell Connections Podcast, ServiceChannel’s CEO & FM industry-leader Tom Buiocchi discussed building a culture of collaboration in the facilities management community so that organizations are better equipped to understand and implement innovative workplace solutions.

Tom explained the ServiceChannel vision for the future of facilities management and some practical ways that we will see the both existing technologies and emerging ones like the Internet of Things impacting the workplace.

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Building an A+ Rating into Every Avery Asphalt, Inc. Job

Contractor Compliance, Contractor, contractor management software

by Juliette Dickens  Jan 05, 2017

Avery Asphalt, Inc., is proud of its A+ rating from the Better Business Bureau. The rating appears front and center on the Avery Asphalt website, but more important, it’s built into every job this Colorado-based company handles. Andy Avery is vice president of finance. You would think he'd measure success in dollars and cents. But that’s not Avery. His measurement of success: providing excellent service every day to every customer.

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European Facilities Management Ends Year With a Bang!

Facilities Management, Luxury Retail, europe

by Juliette Dickens  Jan 04, 2017

In 2016, ServiceChannel participated in multiple events taking place in the facilities maintenance sector across Europe. The year wrapped up in the UK and Italy, where the ServiceChannel team met with FM professionals as well as shared the latest in modern FM technology.

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Bringing Business Intelligence to the Facilities Community

Product, data, Membership, IoT

by Juliette Dickens  Dec 27, 2016

The ISM 7-Counties Chapter hosted ServiceChannel’s Sid Shetty, VP, Marketplace Strategy & Experience, for a presentation on Leveraging Business Intelligence: How Empowering Business Users Creates a Competitive Edge.

Traditionally, facilities managers in the retail space have relied purely on experience and subject matter expertise to make decisions. In today’s competitive environment, it has become increasingly important to use business intelligence (BI) to gain a competitive advantage through data-driven decision making. To truly benefit from BI, enterprises must leverage all data through advanced analytics in a way that hides the complexity and empowers the business user.

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Weather Obstacles Don't Slow Weston Lawn Service and Snow Removal Down

Contractor, cmms software, contractor management software

by Juliette Dickens  Dec 01, 2016

When you name the company after yourself, and that name is on trucks all over the area, you better make sure that quality and service are at its best. Tony Weston doesn’t just own Weston Lawn Service and Snow Removal, he’s also the lead coordinator—making sure that the right people are hired, bills are paid, and customers happy. Tony’s recipe for success starts with trust. He says, “It’s about being honest with your customers, and then, of course, following through with quality, hard, efficient work.”

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How A Store’s Environment Drives “The Seamless Luxury Experience”

Facilities Management, Luxury Retail, omnichannel, Brand Management

by Juliette Dickens  Nov 15, 2016

The French-American Chamber of Commerce - New York hosted a panel discussion on "The Seamless Luxury Experience: Harmonizing Events, Retail and Digital Strategies” with Robbin Mitchell, Partner and Managing Director at The Boston Consulting Group, moderating the panel.

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Alpha Energy Solutions Is Prepared to Respond to Any Challenge

The Fixx, Contractor

by Juliette Dickens  Nov 03, 2016

Alpha Energy Solutions is one of the largest mechanical service providers for commercial and industrial HVAC and indoor energy solutions in Kentucky, West Virginia, Indiana, Illinois, Mississippi, North Carolina, Ohio, and Tennessee. That’s a lot of ground to cover for Barry Hartlage, Director of National Accounts. Barry’s role is to “achieve customer satisfaction and meet shareholder return.”

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Guardian Fueling Technologies— Ease of Invoicing with ServiceChannel Keeps Their Customers Happy

Facilities Management, Contractor, spotlight

by Juliette Dickens  Oct 05, 2016

In the Southeast, the name Guardian Fueling Technologies is synonymous with solutions for petroleum equipment and fluid-handling needs. Guardian is a licensed Petroleum Contractor, specializing in fuel systems, as well as a licensed Building Contractor and licensed mechanical contractor. Guardian is a distributor for best-in-class PEI manufacturers.

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What is Customer Service Week All About?

Customers, Customer service

by Juliette Dickens  Oct 04, 2016

ServiceChannel is a dynamic, innovative, and rapidly growing organization, focused on delivering the best facilities management software to our global base of customers. We understand the value and importance of customer service.

As the glue and face of the ServiceChannel brand, our people ensure customers’ facilities - be they stores, restaurants, centers, etc. - are profitable, running smoothly and that quality customer care and retention is achieved.

This week we want to simply thank our team members for their dedication and commitment to the success of our customers, our contractors, ServiceChannel and each other.

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Top 5 Facilities Management Events to Attend Fall, 2016

Events, Conferences

by Juliette Dickens  Sep 26, 2016

Whether you're responsible for maintaining facilities for a particular organization or interested in more broad-based facilities management software applications and products, there are a number of events this year to fill the remainder of your 2016 calendar.

Here are five facilities management industry events, shows and conferences for the rest of 2016 that we think you’ll benefit from due to their educational and networking opportunities.

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Hawk Industrial Services Maintains the Drive to Achieve Their Goals

Facilities Management, Contractor, spotlight

by Juliette Dickens  Sep 07, 2016

Kevin Hawk founded Hawk Industrial Services in 2008. As the owner of this busy Pennsylvania-based repair business, he’s only satisfied when his customers and employees are happy. That’s not always easy. Like any business owner, Kevin is often faced with obstacles. He says, “You need to maintain the drive to achieve your goals after setbacks.” As the owner, Kevin prefers face-to-face contact with customers, but that’s not always possible. “Having ServiceChannel helps us understand our customers’ needs.”

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Quality Customer Service and Efficiency with Douglas Taylor Air Conditioning & Refrigeration

The Fixx, Contractor

by Juliette Dickens  Aug 03, 2016

Angel Perez is a people person. As the Office Manager / Human Resources Administrator at Douglas Taylor Air Conditioning & Refrigeration in Florida, he’s always busy. Angel is dedicated to fulfilling customer needs with “quality customer service, promptness, and efficiency.”

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Customized Analytics Drives Facilities Management Performance: The Power of Analytics in Your Own Hands

Customers, Learning, Analytics, Analytics Custom

by Juliette Dickens  Jul 20, 2016

Facilities departments increasingly face the challenge of making decisions about locations without an easy way to access meaningful data. This month, our resident “Analytics Expert” Priya Ramachandran hosted a Custom Analytics Workshop in our New York City office with some of our leading retail clients. The course was a classroom-style session detailing custom analytics: creating reports, building dashboards and interpreting metrics.

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1-800-GOT-JUNK? Calls ServiceChannel as Simple, Straightforward, and Easy to Implement

The Fixx, Contractor, spotlight

by Juliette Dickens  Jun 08, 2016


When you are the world’s largest junk-removal service, you have to deal with a lot of.. junk.  And we don’t just mean old furniture, appliances, electronics, construction debris, and yard waste. There’s adapting to unexpected changes in the scope of work requested by customers and climbing out from behind the piles of day-to-day administrative tasks. Matthew Inouye is the recently appointed Sales and Operations Manager for National Accounts and Strategic Alliances at 1-800-GOT-JUNK? His job is to “develop and implement solutions that free up the sales team across 43 states to focus on serving customers.” Matthew’s job also includes implementing a playbook so that 1-800-GOT-JUNK? can continue to rapidly grow and “to scale our national business while staying consistent in our message, maintaining our service levels and delivering on customer expectations.”

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25 Years Later and Still Going Strong - Chain Store Maintenance

The Fixx, Contractor, spotlight

by Juliette Dickens  May 03, 2016

No matter the day, no matter the weather, Maryclarie McCarthy is one very busy lady. She’s Manager of Operations for Chain Store Maintenance (CSM), which specializies in facilities services for the retail, restaurant, and lodging industries. CSM started in 1991 with the mission to perform minor repairs in major cities. Twenty-five years later, CSM has performed more than 500,000 jobs in practically every city in the United States, Canada, and Puerto Rico.

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