Jordan Moskowitz

Recent Posts

5 Things I Learned at PRSM 2016

Retail, Company, Events

by Jordan Moskowitz  May 02, 2016

Having landed back in New York, I can finally exhale and say “another PRSM National Conference in the books.” This year’s Annual Conference took place at the Long Beach Convention Center in Long Beach, CA in beautiful California weather.

The theme of this year’s conference was “Expect the Unexpected” which was reflected in education sessions revolving around new technologies in the ever-changing world of facilities. While facilities management itself may be changing, PRSM remains a little more consistent. Here are the 5 things I learned this year at PRSM.

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Staying on Script: Summer Interns Learn Technology at ServiceChannel

Company, Mobile

by Jordan Moskowitz  Aug 18, 2015

This summer, we were fortunate to take part in a program called ScriptEd. The program pairs students from under-resourced schools with fundamental coding skills, with cool technology companies (like ServiceChannel!) for internships.

Joining us this summer was Nehal Patel and Kevin Farfan at our NYC office. We paired Nehal and Kevin with our Mobile Solutions Project Manager, Alex Aleshinskiy and Development Manager, Josh Greer. Together they worked on projects helping to develop their technical and professional skills including:

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A Busy Month for ServiceChannel Cares

Company, Events

by Jordan Moskowitz  Jun 26, 2015

ServiceChannel is lucky to be partnered with companies who are bringing real value to their communities and consistently making an effort to make the world a better place.  In June alone, three of our customers, Hastings, CVS and The Cheesecake Factory are spearheading some significant fundraising events.  As a proud supporter, we wanted to take this opportunity to spread the word!

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The Facilities Management Industry’s Must Attend Event - ServiceChannel’s Global User Conference 2015

Customers, Company, Events

by Jordan Moskowitz  May 27, 2015

(one in a series of posts from our recent Global User Conference)

Thanks to our burgeoning client base, we held our largest User Group yet, last month in Philadelphia, right before the PRSM National Conference.  Every year, this event becomes bigger and attendees consistently tell us it’s one of their most valuable FM industry events they go to.  This year’s User Group was a little different from our past events with more breakout sessions and more opportunity to network than ever before.  Best part?  The feedback we’ve received on this approach has been very positive.

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Facilities Managers Not the Only Ones Benefiting From FM Software

Contractor Services

by Jordan Moskowitz  May 20, 2015

The value of ServiceChannel’s software to a facilities management team is no secret; our Service Automation solution provides unparalleled visibility into service provider activities, allowing teams to do more with less and providing real cost savings. But what about the flip side?

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Couldn't Make it to PRSM 2015? Here's What You Missed

Retail, Facilities Management, Events

by Jordan Moskowitz  May 12, 2015

Another successful PRSM conference in the books!  Here are a few things that made this PRSM National Conference stand out from the rest.

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What Were the Hot Topics at Restaurant Facility Management Association's 2015 Conference

Contractor Compliance, Restaurant, Events

by Jordan Moskowitz  Feb 23, 2015

Given we’re back in the frozen tundra of the northeastern part of the country, we’re of course still looking fondly at our recent trip to San Diego for the Restaurant Facility Management Association's Annual Conference.  We had a great time meeting lots of customers, partners and fellow FM professionals but before it gets too late, we wanted to share what we feel were the big takeaways from this year’s event.

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Analyze This

In The News

by Jordan Moskowitz  Sep 15, 2014

Nike manages data to provide more opportunities for strategic thinking

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An Inside View of the Contractor Advisory Board

Fixxbook, Company, Events

by Jordan Moskowitz  Jul 29, 2014

The ServiceChannel Contractor Advisory Board (CAB) has now held two official meetings, with a third rapidly approaching in September. We were eager to receive feedback from the board members - specifically how they felt about the meeting and whether the meeting proved to be a valuable and worthwhile experience.

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Chain Store Age: Retail ROI REPORT

Metrics, ROI, Brand Uptime, In The News, Retail

by Jordan Moskowitz  Jul 07, 2014

Chain Store Age Q&A with Andy Brabender, VP Sales, ServiceChannel

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First European Retailer Roundtable held in Paris

In The News

by Jordan Moskowitz  Jun 21, 2014

By PathToMax

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User Groups Provide Interactive Experience for ServiceChannel Users

Customers, Company, Events

by Jordan Moskowitz  Apr 23, 2014

The ServiceChannel team and I arrived in Orlando, Florida on April 5, 2014 to conduct a complimentary User Group for about 100 of our clients, one day before the Professional Retail Store Maintenance Association (PRSM) trade show began. The theme of our User Groups are “Insights, Information and Inspiration.” Our goals were to:

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PRSM 2014: The Call for Data

Business Intelligence, Facilities Management, Events

by Jordan Moskowitz  Apr 18, 2014

Congratulations to Professional Retail Store Maintenance Association (PRSM) for continuing the “Call for Data.”

In the 16 years since it was founded, PRSM continues as a major player in the facilities management industry. ServiceChannel has watched over the years as the trade show has grown, both in size and importance. This year there were over 100 Retail companies in attendance and over 330 Contractor exhibitors! Like PRSM shows in the past, it was a great opportunity to reach out to both Retail clients and Contractors who use our system daily. There were over 280 exhibiting contractors who are with ServiceChannel!

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Pinpointing Problems Worth Solving

Facilities Management, Company

by Jordan Moskowitz  Mar 24, 2014

by Jeffery Finkle

In my last post, I wrote about how many startups fail because they try solving problems no one really has or cares enough about to spend money to solve. I mentioned that while poor execution is responsible for many startup failures, you can’t execute your way out of a bad idea.

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ServiceChannel Launches New Contractor Scorecard to Deliver Industry Standard in Cost and Performance Tracking

Metrics, Press Releases, Business Intelligence, Contractor Management

by Jordan Moskowitz  Feb 14, 2014

NEW YORK -- FEBRUARY 11, 2014 - NEW YORK, NY ServiceChannel, the leading cloud-based facilities services management platform, today announced the release of its new contractor scorecard, called MyScorecard, with KPIs to its network of over 45,000 contractors. With this major release, part of the new ProView program powered by GoodData, ServiceChannel expects to help standardize service level expectations as well as KPIs used by the retail and restaurant industry to measure performance and track costs. Some of ServiceChannel's customers - which include major retailers in the US - who have had a sneak peak at the scorecard, have already expressed overwhelming support of this initiative and believe strongly in its potential.

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ServiceChannel Analytics Now Powered by GoodData to Deliver State-of-the-Art Business Intelligence Platform

Press Releases, Business Intelligence

by Jordan Moskowitz  Jan 29, 2014

ServiceChannel analytics now powered by GoodData to deliver state-of the-art analytics and visualizations

NEW YORK & SAN FRANCISCO--(BUSINESS WIRE)--ServiceChannel, the leading facilities services management platform, today announced that it has partnered with GoodData, the leader in cloud business intelligence, to help deliver a state-of-the-art, big data reporting and analytics platform to its customers.

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Managing Facilities for Luxury Retail versus Box Stores

Contractor Compliance, Brand Uptime, Contractor Management, Retail

by Jordan Moskowitz  Jan 09, 2014

There are similarities between luxury retail and box stores. Both want increased customers, both need adequate staffing and both require proper systems management. Pronounced differences are found, however, in several aspects of luxury retail management:

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ServiceChannel Sponsors CVS Caremark Supplier Diversity Event

Fixxbook, Company, Events, Supplier Management

by Jordan Moskowitz  Nov 08, 2013


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ServiceChannel Sponsors Keynote at PRSM Canadian Conference

Company, Events

by Jordan Moskowitz  Oct 25, 2013

[new_royalslider id="10"]

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Cloudy Skies for FM Air?

Facilities Management

by Jordan Moskowitz  Mar 29, 2013

The other day I was planning a trip. My first step? I went to my favorite airline’s Web site (We’ll call it “FM Air”) to see how their flight options and prices compared to all the others…

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