Jim Giebutowski

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How to Make Sure Your Work Order Isn’t Lost in Translation [Guest Post]

Technology, Contractor

by Jim Giebutowski  Apr 11, 2016

ServiceChannel offers a variety of ways to enter and manage work orders, including an IVR (interactive voice response) system supported by advanced automated call distribution technology.  But what if the primary language of the employee or contractor calling in is something other than English?  Language barriers present the risk of inaccurate data entry, inaccurate billing and possible missed deadlines.   

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