David Markowitz

Recent Posts

What Every Facilities Manager Should Do Now: End-of-Year Budgeting & Planning

facilities management software

by David Markowitz  Oct 19, 2017

This is the last in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we stressed the importance of quantitatively tracking contractor and service provider performance, and why it’s the only way to ensure superior performance across your locations.  We also discussed how facilities managers increasingly rely on data-based contractor scorecards to provide objective measures that form the core of monthly or quarterly reviews with all their contractors.

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Doubling Down on Facilities Management: Highlights from Day Two at ServiceChannel CONNECT

Facilities Management, Retail Facilities Management, Facilities Manager

by David Markowitz  Sep 13, 2017

As we covered in our User Group Day One recap from Las Vegas yesterday, we got off to a great start exploring the tremendous inefficiencies across the facilities sector (namely the $20 billion in fat and waste) and what one can do about it, the challenges and new approaches to take in the face of the market evolution and technology advances impacting the retail industry, the expanding universe of FM solutions offered through an array of new ServiceChannel partners, and a number of best practices and learnings shared separately by our Solutions team as well as restaurant client, Bloomin’ Brands.

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The Right Bet on Facilities Management: Highlights From Day One at ServiceChannel CONNECT

Facilities Management, Retail Facilities Management, Facilities Manager

by David Markowitz  Sep 12, 2017

Much of the facilities management world found themselves in Las Vegas this week at the ServiceChannel CONNECT User Group. The event brought together facilities and related professionals from a range of industries - from retail, restaurant, hospitality and convenience stores to fitness, financial services, storage and transportation, among others.

The annual event enabled ServiceChannel customers to learn about trends and new technologies, best practices and product improvements from the ServiceChannel team, industry experts and each other.  There was also plenty of time for peer-to-peer networking and of course, some fun.

We all know that what happens in Vegas...Well, we thought it’d be okay to share some of the highlights.

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What Every Facilities Manager Should Do Now: Track Contractor & Service Provider Performance

Contractor Management, Contractor Services, Contractor, Contractor Service Report

by David Markowitz  Aug 30, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we highlighted why it’s important to make sure your locations are focused on the traffic you get during certain times of the year. It’s often up to the facilities department to make sure all company environments are in top shape and ready to handle what can be critical business periods. Making sure that there are no problems on the customer experience front, or as we like to say, that you’re ensuring your brand uptime, often falls on the facilities manager.

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What Every Facilities Manager Should Do Now: Pre-Holiday Preparedness

Facilities Manager

by David Markowitz  Aug 08, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we covered the importance of regular roofing and building infrastructure checks. If facilities managers wait to address issues until building flaws become apparent, risk is greatly increased. That’s why it’s crucial to stay on top of the physical and structural conditions of all your locations by performing regular site inspections, especially with mobile-based tools.

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What Every Facilities Manager Should Do Now: Roofing & Building Infrastructure Checks

Facilities Management, Mobile

by David Markowitz  Jul 06, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we explored the powerful benefits from enabling contractor-initiated work orders.  Rather than always waiting for an issue to be reported and then for your vendor to make a trip on site, efficient FMs enable their vendors to create a work order on the spot when an issue is identified, within appropriate limits and constraints.  This gets problems, particularly those that occur unexpectedly and/or off-hours resolved faster and more cost effectively.

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What Every Facilities Manager Should Do Now: On Demand Contractor Work Orders

Contractor Management

by David Markowitz  Jun 20, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we explored the importance of automating planned and preventive maintenance. Ensuring all needed scheduled services happens on time is essential for any facilities manager.  In the era of ‘doing more with less,’ automating preventive maintenance is one of the principal ways that small and nimble facilities teams can successfully manage hundreds of locations. This post will deal with the issues of contractor work orders and how the use of service automation software can help sove them. 

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What Every Facilities Manager Should Do Now: Pre-Season Preventive Maintenance

Facilities Management

by David Markowitz  Jun 12, 2017

This is the first in a series of posts highlighting critical Action Items that every facilities manager should be focused on always but especially during certain parts of the year.  You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In an earlier post, we explored how facilities managers or anyone else responsible for managing stores, restaurants, centers, buildings or any type of location has to focus on certain tasks during particular times of the year.

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[Research Report] Machine Learning Driving Enterprise Data

Technology, Machine Learning

by David Markowitz  May 08, 2017

We’ve been talking a lot about machine learning recently.  But not simply because it’s a hot topic these days (though it is!).  But because it’s an approach that’s adding real value at both the consumer and enterprise level.  How?  By making the applications we use at home and at work smarter and thus most useful.

We’ve explored a lot of the ways machine learning is being used today.  We’ve also just announced our approach with our solution combining prescriptive analytics with machine learning to improve decision making in the facilities world.  What’s particularly interesting is seeing how research firms like Blue Hill Research see machine learning powering the next wave of digital transformation and enterprise data.

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What Facilities Managers Need to Know: Take Command of Your FM Ship

Facilities Management

by David Markowitz  Apr 05, 2017

This is the last in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Whatever your course, one of the overarching themes that will drive facilities management software evolution is visibility. Knowing what’s going on within your organization is a prerequisite to optimizing what you’re doing.  Sounds obvious, right? But true visibility in practice is much harder than it sounds and can be what feels like a never ending endeavor.  And if you think visibility is a challenge now, just wait - it’s only going to get more complicated with data-hungry requests and internet-enabled devices.

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What Facilities Managers Need to Know: Outsmarting the Past

by David Markowitz  Mar 22, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

With all the changes impacting the practice of facilities management, from emerging FM technology to new regulations to environmental factors to organizational mandates, there's more and more to learn and know.

How to Stay Ahead of the Curve 

Any FM looking to stay on top of his/her game will need to become adept at much more than his/her predecessor:

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What Facilities Managers Need to Know: The Rise of Mobile FM Software

Facilities Management, Mobile

by David Markowitz  Feb 27, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not an industry that hasn’t gone mobile, including facilities management.  Companies today can enter work orders via mobile devices, check issue statuses, validate when contractors check-in via GPS, conduct on-site facility audits and more.  If you’re not running a mobile-based FM program, you should be.

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What Facilities Managers Need to Know: Contractor Compliance and Risk

by David Markowitz  Feb 08, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Typically, facilities managers are responsible for a specified number of locations, often static in count or certainly with plenty of advanced knowledge of any change.  Geographies are also pretty much stable as well.  FMs usually have a proven set of contractors or vendors, often established through multi-year relationships across their regions for their known, existing locations.

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Looking Back: Five Most Popular Facilities Management Blogs of 2016

Facilities Management

by David Markowitz  Jan 23, 2017

As 2017 begins with lots of changes in store for everyone (facilities and otherwise!), we wanted to take a look back and see what was of most interest to our readership last year.  With a cross-section of thousands of facilities management professionals reading the ServiceChannel blog on a weekly basis, across various industries and geographies, reading our most popular posts provides thoughtful insight into what the top topics of most interest are. 

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2017’s Crystal Ball for Facilities Management

Facilities Management, IoT

by David Markowitz  Jan 11, 2017

Most folks agree that 2016 was quite a year.  What does 2017 have in store?  And diving into our little neck of the woods, what will impact the facilities management sector and how will it change?

To get some insight, we’ve put together a collection of predictions from a number of the ServiceChannel team.  While we can’t guarantee 100% accuracy (or we’d likely be doing something different!), these come from our deep FM experience and continual engagement with over 400 customers across various functions, industries and in all aspects of the facilities and maintenance sectors.

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What Facilities Managers Need to Know: Gain Valuable Insight Through Actionable Data

Business Intelligence, Analytics

by David Markowitz  Dec 14, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not any facilities manager that’s not become more data-oriented over the last several years.  As the rest of your organization is likely becoming more quantitatively focused and there are more FM tools to support your own function, expertise with facilities management metrics and measurement has become a required practice.

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What Every Facilities Manager Should Do Now

Facilities Management, facilities management software

by David Markowitz  Dec 08, 2016

If you’re responsible for maintaining stores, restaurants, clinics, centers, buildings or any type of facilities, different times of year bring different challenges.  Every season brings its own unique set of conditions that can dramatically impact your facilities management program.

Towards the end of the year, facilities managers need to ensure all locations are prepared for the holiday season and be smart about year-end budgeting and planning. While facilities managers are always ‘on,’ the last months of the year are the start of a particularly important time period.

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What Facilities Managers Need to Know: Trust But Verify Your Commercial Contractors

Contractor Compliance, Contractor Management

by David Markowitz  Oct 27, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Facilities management has often been a relationship-driven world where contractors and FMs work together because of history and trust.  But today, the environment is moving from a ‘handshake’ world to one ripe with risk and compliance issues.  For better or worse, potential litigation is something that needs to be factored into most decisions and business processes.

Most FMs have a story of how a contractor relationship deteriorated, leading to unforeseen trouble.  And as facilities management becomes more data-driven, it’s essential that vendor relationships be based on objective, quantifiable performance metrics.  With facilities work having a powerful impact on a company’s brand (by driving one’s “brand uptime”) there’ll be no excuse not to have the best performing contractors doing your work.

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What Do The Fastest Growing Retailers Have in Common? (Hint: Facilities Management Software)

Brand Uptime, Retail, Software

by David Markowitz  Oct 05, 2016

For all the talk about how e-tailing is taking over the retail world and the imminent demise of shopping in physical stores, there’s increasingly countering viewpoints of how many retail brands are growing, and even how formerly online only ‘stores’ are moving away from only having a presence in the virtual world.

One interesting post we came across was one detailing “retail companies that are expanding,” i.e., those that are actually opening new stores.  The list comprises all sorts of brands, from convenience stores to speciality retailers to food purveyors and more.  

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What Facilities Managers Need to Know: Optimizing Supply Management

by David Markowitz  Sep 21, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Not only are parts and supplies a requisite component of any FM program but their availability and use are important when optimizing such a program.  To start being smart about managing your parts and supplies, it’s important to integrate all planned maintenance services and warranty work into your FM platform.  Such services are key drivers of when and where parts and supplies are needed.

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