David Markowitz

Recent Posts

[Research Report] Machine Learning Driving Enterprise Data

Technology, Machine Learning

by David Markowitz  May 08, 2017

We’ve been talking a lot about machine learning recently.  But not simply because it’s a hot topic these days (though it is!).  But because it’s an approach that’s adding real value at both the consumer and enterprise level.  How?  By making the applications we use at home and at work smarter and thus most useful.

We’ve explored a lot of the ways machine learning is being used today.  We’ve also just announced our approach with our solution combining prescriptive analytics with machine learning to improve decision making in the facilities world.  What’s particularly interesting is seeing how research firms like Blue Hill Research see machine learning powering the next wave of digital transformation and enterprise data.

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What Facilities Managers Need to Know: Commanding the Facilities Ship

Facilities Management

by David Markowitz  Apr 05, 2017

This is the last in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Whatever your course, one of the overarching themes that will drive facilities management’s evolution is visibility. Knowing what’s going on is a prerequisite to optimizing what you’re doing.  Sounds obvious.  But true visibility in practice is much harder than it sounds and a never ending endeavor.  And if visibility is a challenge now, it’s only going to get more complicated with data-hungry requests and internet-enabled devices.

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What Facilities Managers Need to Know: Getting Smarter by Getting Smarter

by David Markowitz  Mar 22, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

With all the changes impacting the practice of facilities management, from emerging technologies to new regulations to environmental factors to organizational mandates, there’s more and more to learn and know. Any FM looking to stay on top of his/her game will need to become adept at much more than his/her predecessor:

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What Facilities Managers Need to Know: Mobility Brings FM Everywhere

Facilities Management, Mobile

by David Markowitz  Feb 27, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not an industry that hasn’t gone mobile, including facilities management.  Companies today can enter work orders via mobile devices, check issue statuses, validate when contractors check-in via GPS, conduct on-site facility audits and more.  If you’re not running a mobile-based FM program, you should be.

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What Facilities Managers Need to Know: Contractor Reliance and Risk

by David Markowitz  Feb 08, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Typically, facilities managers are responsible for a specified number of locations, often static in count or certainly with plenty of advanced knowledge of any change.  Geographies are also pretty much stable as well.  FMs usually have a proven set of contractors or vendors, often established through multi-year relationships across their regions for their known, existing locations.

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Five Most Popular Facilities Management Posts

Facilities Management

by David Markowitz  Jan 23, 2017

As 2017 begins with lots of changes in store for everyone (facilities and otherwise!), we wanted to take a look back and see what was of most interest to our readership last year.  With a cross-section of thousands of facilities management professionals reading this blog weekly, across various industries and geographies, seeing our most popular posts gives some insight as to what are the topics of most interest.

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2017’s Crystal Ball for Facilities Management

Facilities Management, IoT

by David Markowitz  Jan 11, 2017

Most folks agree that 2016 was quite a year.  What does 2017 have in store?  And diving into our little neck of the woods, what will impact the facilities management sector and how will it change?

To get some insight, we’ve put together a collection of predictions from a number of the ServiceChannel team.  While we can’t guarantee 100% accuracy (or we’d likely be doing something different!), these come from our deep FM experience and continual engagement with over 400 customers across various functions, industries and in all aspects of the facilities and maintenance sectors.

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What Facilities Managers Need to Know: Big Data Keeps Getting Bigger

Business Intelligence, Analytics

by David Markowitz  Dec 14, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not any facilities manager that’s not become more data-oriented over the last several years.  As the rest of your organization is likely becoming more quantitatively focused and there are more FM tools to support your own function, expertise with metrics and measurement has become a required practice.

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What Every Facilities Manager Should Do Now!

Facilities Management

by David Markowitz  Dec 08, 2016

If you’re responsible for maintaining stores, restaurants, clinics, centers, buildings or any type of facilities, different times of year bring different challenges.  Every season brings its own unique set of conditions that can dramatically impact your facilities management program.

Towards the end of the year, facilities managers need to ensure all locations are prepared for the holiday season and be smart about year-end budgeting and planning. While facilities managers are always ‘on,’ the last months of the year are the start of a particularly important time period.

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What Facilities Managers Need to Know: Trust But Verify Your Commercial Contractors

Contractor Compliance, Contractor Management

by David Markowitz  Oct 27, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Facilities management has often been a relationship-driven world where contractors and FMs work together because of history and trust.  But today, the environment is moving from a ‘handshake’ world to one ripe with risk and compliance issues.  For better or worse, potential litigation is something that needs to be factored into most decisions and business processes.

Most FMs have a story of how a contractor relationship deteriorated, leading to unforeseen trouble.  And as facilities management becomes more data-driven, it’s essential that vendor relationships be based on objective, quantifiable performance metrics.  With facilities work having a powerful impact on a company’s brand (by driving one’s “brand uptime”) there’ll be no excuse not to have the best performing contractors doing your work.

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What Do The Fastest Growing Retailers Have in Common? (Hint: Facilities Management Software)

Brand Uptime, Retail, Software

by David Markowitz  Oct 05, 2016

For all the talk about how e-tailing is taking over the retail world and the imminent demise of shopping in physical stores, there’s increasingly countering viewpoints of how many retail brands are growing, and even how formerly online only ‘stores’ are moving away from only having a presence in the virtual world.

One interesting post we came across was one detailing “retail companies that are expanding,” i.e., those that are actually opening new stores.  The list comprises all sorts of brands, from convenience stores to speciality retailers to food purveyors and more.  

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What Facilities Managers Need to Know: Optimizing Supply Management

by David Markowitz  Sep 21, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Not only are parts and supplies a requisite component of any FM program but their availability and use are important when optimizing such a program.  To start being smart about managing your parts and supplies, it’s important to integrate all planned maintenance services and warranty work into your FM platform.  Such services are key drivers of when and where parts and supplies are needed.

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Is Your Facilities Management Software Mission Critical?

Technology

by David Markowitz  Sep 12, 2016

This is the first in a series of posts where our development and infrastructure teams will explore a number of the underlying technologies, processes and systems that provide the underpinnings to our facilities software platform.

Whether the technology you’ve deployed is categorized as a facilities management / maintenance system, a CMMS (computerized maintenance management system), CAFM (computer-aided facility management) software or service automation platform, it’s now supporting a mission-critical function of your business.

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What Facilities Managers Need to Know: Impact of Drones, Video and Other New Technologies

Technology

by David Markowitz  Aug 31, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

New and emerging technology will continue to push facilities management - and facilities teams - into new yet related domains.  One of the hottest topics today, drones or unmanned aerial vehicles, will become a common tool for facilities in the near future.  Monitoring a facility’s roof and structure (especially those tough to reach spots) or the property as a whole will become much easier, quicker and safer with drone technology.

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What Facilities Managers Need to Know: Data-Driven Equipment for Smarter Decisions

Facilities Management

by David Markowitz  Aug 18, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Equipment costs are an increasingly important part of a facility's expenses.  Inefficient, malfunctioning or outdated assets can impact budgets as well as harm the customer experience and company brand image.  Facilities managers need to be able to measure not only the maintenance costs but the effectiveness of their assets to understand their underlying long term value.

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[VIDEO] The 3 Keys for CVS Health Facilities to Get - and Stay - Transparent

Customers, Events

by David Markowitz  Aug 15, 2016

One of the latest stops on ServiceChannel’s Think Transparency national tour was CVS Health Headquarters in Rhode Island.  There, we met with numerous clients and those interested in current facilities management trends and topics. Attendees learned about the latest in mobile facilities management and advances in analytics, and shared FM best practices.

But the highlight was learning directly from CVS Health’s facilities management team, and how transparency is crucial to their operational strategy.  To them, visibility across their program underlies everything they do.

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What Facilities Managers Need to Know: Repair & Maintenance & Weather

Analytics

by David Markowitz  Aug 09, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers and other professionals, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Facilities expenses can often fluctuate day-to-day or week-to-week, causing unforeseen problems due to budget overruns or simply unprepared locations.  How?  A prolonged heat wave drives up HVAC costs or worse, overtaxed equipment then fails, driving traffic away and harming sales. Or a winter storm catches a region off guard without enough sand or salt, or priority plowing services, and a store can’t open.

But what if there were a way to see what's coming - and prepare accordingly - by seeing what's happening at your other stores, and identifying historical spend patterns across your locations?

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What Facilities Managers Need to Know: LoT vs IoT (Internet of Things)

Facilities Management, Technology

by David Markowitz  Jul 27, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

A big part of many facilities management groups’ responsibilities is ensuring the maintenance and upkeep of all types of assets and equipment.  Those operating stores, restaurants, buildings and other facilities rely on these ‘lots of things’ (LoT) to work properly to support their businesses.

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What Facilities Managers Need to Know: Eco Friendly Facilities Management Practices

Facilities Management

by David Markowitz  Jul 19, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Whether you call it being ‘green’ or ‘environmentally conscious’ or ‘eco-friendly,’ it’s no longer a nice to have buzzword for a company’s brand.  More and more, it’s becoming part of any company’s strategy.  Customers will not only look for it but increasingly demand it from those with whom they’ll do business.  And not surprisingly, facilities can be, should be and need to be a key driver of these initiatives.

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How Urgent Care & Retail Healthcare Centers Drive Success with Service Automation

Urgent Care, Retail Healthcare

by David Markowitz  Jul 12, 2016

Healthcare delivery is changing and becoming increasingly distributed and diverse. With more locations to maintain, facilities management has become an essential function for any retail healthcare, urgent care, ambulatory care, dental, physical therapy or other provider of medical services.

How your locations are maintained has a direct impact on the perception of the quality of care you deliver.  When maintaining numerous centers and facilities, it's essential to know what's occurring in them, what problems exist and how they're being remedied, the costs involved, who's performing work on-site and the potential risks you're facing.

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