What Every Facilities Manager Should Do Now: End-of-Year Budgeting & Planning

facilities management software

by David Markowitz  Oct 19, 2017

This is the last in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we stressed the importance of quantitatively tracking contractor and service provider performance, and why it’s the only way to ensure superior performance across your locations.  We also discussed how facilities managers increasingly rely on data-based contractor scorecards to provide objective measures that form the core of monthly or quarterly reviews with all their contractors.

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How Analytics Helps Facilities Managers Drive Success

Facilities Management, Analytics

by Siddarth Shetty  Oct 18, 2017

Facilities managers are tasked with the important task of keeping their locations safe and optimized for sales. The industry has found itself always trying to put out fires, thereby being very reactive and typically relying on gut decisions. This is not unlike many other industries, but times are changing and facilities managers are more data hungry than ever.

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4 Ways Service Automation Supports Repair and Maintenance Efforts

by Doug Ingraham  Oct 10, 2017

Service automation is a process to help human workers complete their tasks quicker, easier, and more efficiently. This can be applied across many business operations, including facilities management. Service automation for facilities management focuses on supporting facilities managers with automated repair and maintenance efforts.

In this post, we will look at four specific areas in which service automation software can alleviate certain repair and maintenance tasks from facilities managers’ plates.  

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It’s Not Too Late! Top Six Facilities Management Events To Attend in 2017

Facilities Management, Events

by Juliette Dickens  Oct 10, 2017

Whether you're responsible for maintaining facilities for a particular organization and looking for best practices, or are interested in learning more about the latest advances in facilities management software, there are still plenty of opportunities to attend a number of facilities management industry events being held in North America and Europe this year.

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How Facilities Management Improves Customer Experience

Facilities Management, Customer Experience

by Shawn Hilditch  Oct 06, 2017

The first full week of October is officially Customer Service Week and the ServiceChannel team couldn’t be more excited. The week was set out to celebrate the importance of customer service and customer experience, along with the people who continue to serve and support customers on a daily basis. 

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Attention Retailers & FM Professionals: We Found $20 Billion And It’s Yours

Facilities Management

by Tom Buiocchi  Oct 03, 2017

Are you a retail executive or facilities professional?  If so, we have something for you.

We know there's a lot of buzz about the retail and related sectors, and you’re working to transform your company to compete for the future.  We’d like to help – in fact, we recently found $20 billion and want to help you get your fair share (as I also highlighted recently in a LinkedIn post).

Joke?  No?  Tongue-in-cheek?  Not really.  Nope, this is real.  

In this post, we’ll try to outline our assumptions and the math behind this, let you know where “not” to look to find the money and suggest how you can ensure that you get yours.

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Using Software to Streamline the Work Order Life Cycle

work order management system

by Doug Ingraham  Oct 03, 2017

Facilities management can be an overwhelming job; when you need to oversee numerous pieces of equipment in multiple locations that need to be tended to by various contractors, every second counts. Facilities managers need to prioritize efficiency to be able to do their jobs effectively. That’s where work order software comes in. 

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Top 7 Reasons You Can’t Miss Next Year’s ServiceChannel CONNECT User Group

Facilities Management, Facilities Manager

by Juliette Dickens  Sep 28, 2017

ServiceChannel’s CONNECT User Group conference was created to enlighten, inspire and educate attendees, and to 

help further grow and foster the ServiceChannel user community.  We’ve gotten great feedback from everyone who attended this year, who enjoyed the mix of information, education, networking and fun.

In case you missed us in Las Vegas, here are seven compelling reasons why you need to add this event to your 2018 schedule.

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ServiceChannel Roundup: New Product Announcements, New Partners, CONNECT User Group and More

Facilities Manager, ServiceChannel

by David Lim  Sep 26, 2017

It’s been quite a busy few weeks here. At the recent ServiceChannel CONNECT User Group, we launched a number of exciting new innovations for the facilities community and made some important announcements. In addition, there’s been a lot of press coverage about the benefits of new and emerging technologies and their impact on the facilities management (FM) world. Here’s a quick recap in case you missed anything:

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Facilities Management Wins Big in Vegas at ServiceChannel CONNECT

Facilities Management, Facilities Manager

by Tom Buiocchi  Sep 22, 2017

Hello everyone - We just had our annual user group conference in Las Vegas last week, and I wanted to take a moment to again thank all of you who took time from your busy days and lives to come join us and share your thoughts and perspectives.

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[WEBINAR] Benihana’s Recipe for FM Success: Best Practices in Managing a Multi-Brand Restaurant Chain

Restaurant, Facilities Management

by David Lim  Sep 18, 2017

Ever wonder how a restaurant with over 100 locations manages its facilities management program across multiple brands in multiple regions? We recently participated in an exclusive webinar hosted by FacilitiesNet with multi-brand restaurant chain Benihana (known for its innovative hibachi, sushi and fusion restaurant chains).  

The informative session featured facilities management veteran, James (Jim) Mouland from Benihana and ServiceChannel thought leader David Markowitz. The pair discuss key elements of Benihana’s successful facilities program and best practices applicable to FMs anywhere.  

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Doubling Down on Facilities Management: Highlights from Day Two at ServiceChannel CONNECT

Facilities Management, Retail Facilities Management, Facilities Manager

by David Markowitz  Sep 13, 2017

As we covered in our User Group Day One recap from Las Vegas yesterday, we got off to a great start exploring the tremendous inefficiencies across the facilities sector (namely the $20 billion in fat and waste) and what one can do about it, the challenges and new approaches to take in the face of the market evolution and technology advances impacting the retail industry, the expanding universe of FM solutions offered through an array of new ServiceChannel partners, and a number of best practices and learnings shared separately by our Solutions team as well as restaurant client, Bloomin’ Brands.

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The Right Bet on Facilities Management: Highlights From Day One at ServiceChannel CONNECT

Facilities Management, Retail Facilities Management, Facilities Manager

by David Markowitz  Sep 12, 2017

Much of the facilities management world found themselves in Las Vegas this week at the ServiceChannel CONNECT User Group. The event brought together facilities and related professionals from a range of industries - from retail, restaurant, hospitality and convenience stores to fitness, financial services, storage and transportation, among others.

The annual event enabled ServiceChannel customers to learn about trends and new technologies, best practices and product improvements from the ServiceChannel team, industry experts and each other.  There was also plenty of time for peer-to-peer networking and of course, some fun.

We all know that what happens in Vegas...Well, we thought it’d be okay to share some of the highlights.

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How to Reduce Maintenance Spend with Facilities Management Software

Facilities Management, facilities management software

by Doug Ingraham  Sep 01, 2017

Reduction of repair and maintenance spend is a primary goal for facilities management teams across every industry because all businesses want to increase their ratio of revenue to output. As this can be a daunting task to accomplish, businesses need a system in place to help them achieve successful cost reduction.  

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What Every Facilities Manager Should Do Now: Track Contractor & Service Provider Performance

Contractor Management, Contractor Services, Contractor, Contractor Service Report

by David Markowitz  Aug 30, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we highlighted why it’s important to make sure your locations are focused on the traffic you get during certain times of the year. It’s often up to the facilities department to make sure all company environments are in top shape and ready to handle what can be critical business periods. Making sure that there are no problems on the customer experience front, or as we like to say, that you’re ensuring your brand uptime, often falls on the facilities manager.

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Views from Doug Stephens, The Retail Prophet

by Tom Buiocchi  Aug 28, 2017

The retail industry is undergoing a transformation. You know it; we know it; pretty much everyone knows it.  But how exactly is this transformation occurring and what will be impacted? Customer experience is one of the most important elements that’s evolving due to new market dynamics, emerging technologies and demographic preferences.

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The Challenges of Managing Contractor Insurance

by Dylan O'Neill  Aug 23, 2017

Today it’s all about delivering a superior customer experience. For facilities managers (FMs), that means a primary priority is ensuring that repairs get done promptly and maintenance occurs as needed. Getting this work done typically relies on third party service providers and vendors.

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The Importance of CAFM Software Integrations

CAFM software, CAFM

by Kristin Hambelton  Aug 18, 2017

Having an integrated facilities management system is extremely beneficial to organizations as it promotes efficiency and cost reduction. Without integration, facilities managers need to learn to operate multiple technologies separately, which many are realizing is a cumbersome task. In fact, the integrated facilities management market is expected to expand at a compound annual growth rate of 6-8 percent, reaching $1.31 trillion in 2018. When it comes to better facilities management, efficient system integration is critical.  

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4 Examples of Mobile FM Software in the Workplace

Mobile FM software

by Doug Ingraham  Aug 15, 2017

Mobile devices have become an integral part of our daily lives, even in the workplace. In fact, Gartner found that 40% of U.S. employees use personally-owned devices, such as smartphones, for work.  

To keep up with consumers’ mobile technology usage, businesses across all industries are starting to integrate mobile devices into the workplace. This appeals to employees who rely on their phones and takes advantage of mobile’s ability to boost productivity. The facilities management industry is no exception to this, and is readily adopting mobile technology to improve daily operations and increase business agility.

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CAFM vs. CMMS: What You Need to Know

cmms software, CAFM software

by Kristin Hambelton  Aug 10, 2017

CAFM and CMMS software are terms oftentimes used interchangeably in the facility management industry, but is it accurate to do so? While there are many similarities, there are also critical differences between CAFM and CMMS software. In this post, we will clarify what CAFM and CMMS software are, as well as demonstrate how these two platforms can work together to better optimize facilities management processes.

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