Five Most Popular Facilities Management Posts

Facilities Management

by David Markowitz  Jan 23, 2017

As 2017 begins with lots of changes in store for everyone (facilities and otherwise!), we wanted to take a look back and see what was of most interest to our readership last year.  With a cross-section of thousands of facilities management professionals reading this blog weekly, across various industries and geographies, seeing our most popular posts gives some insight as to what are the topics of most interest.

Read More

ServiceChannel Helps Wolverine Worldwide Empower Its Stores with Transparent and Efficient Facilities Management

Press Releases

by ServiceChannel News  Jan 18, 2017

Footwear Industry Leader Modernizes FM Operations and Overhauls Vendor Network across Multiple Brands

NEW YORK – January 18, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Rockford, MI-based Wolverine Worldwide has deployed its facilities management software to better manage its repair and maintenance requirements across 300 stores comprised of some of the most familiar brands in footwear including Sperry Top-Sider, Merrell, Hush Puppies, Sebago, Saucony, Stride Rite, and Wolverine Boots.

Read More

UK's Largest Book Retailer Improves Transparency and Reduces Costs with ServiceChannel - NewsChannel, January

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Jan 16, 2017




UK's Largest Book Retailer Improves Transparency and Reduces Costs with ServiceChannel

Waterstones evaluated five different platforms before choosing ServiceChannel’s Service Automation solution because of its superior analytics and reporting that would help the FM team generate better insights into its operations. These insights were essential in helping the Waterstones team take the reins back of its FM program.

Read More

2017’s Crystal Ball for Facilities Management

Facilities Management, IoT

by David Markowitz  Jan 11, 2017

Most folks agree that 2016 was quite a year.  What does 2017 have in store?  And diving into our little neck of the woods, what will impact the facilities management sector and how will it change?

To get some insight, we’ve put together a collection of predictions from a number of the ServiceChannel team.  While we can’t guarantee 100% accuracy (or we’d likely be doing something different!), these come from our deep FM experience and continual engagement with over 400 customers across various functions, industries and in all aspects of the facilities and maintenance sectors.

Read More

Bringing IoT, Standardized Data and Other Technologies to Facilities Management [Podcast]

Facilities Management, Technology, data, IoT

by Juliette Dickens  Jan 09, 2017

In a recent interview on the Kayrell Connections Podcast, ServiceChannel’s CEO & FM industry-leader Tom Buiocchi discussed building a culture of collaboration in the facilities management community so that organizations are better equipped to understand and implement innovative workplace solutions.

Tom explained the ServiceChannel vision for the future of facilities management and some practical ways that we will see the both existing technologies and emerging ones like the Internet of Things impacting the workplace.

Read More

Building an A+ Rating into Every Avery Asphalt, Inc. Job

Contractor Compliance, Contractor, contractor management software

by Juliette Dickens  Jan 05, 2017

Avery Asphalt, Inc., is proud of its A+ rating from the Better Business Bureau. The rating appears front and center on the Avery Asphalt website, but more important, it’s built into every job this Colorado-based company handles. Andy Avery is vice president of finance. You would think he'd measure success in dollars and cents. But that’s not Avery. His measurement of success: providing excellent service every day to every customer.

Read More

European Facilities Management Ends Year With a Bang!

Facilities Management, Luxury Retail, europe

by Juliette Dickens  Jan 04, 2017

In 2016, ServiceChannel participated in multiple events taking place in the facilities maintenance sector across Europe. The year wrapped up in the UK and Italy, where the ServiceChannel team met with FM professionals as well as shared the latest in modern FM technology.

Read More

Bringing Business Intelligence to the Facilities Community

Product, data, Membership, IoT

by Juliette Dickens  Dec 27, 2016

The ISM 7-Counties Chapter hosted ServiceChannel’s Sid Shetty, VP, Marketplace Strategy & Experience, for a presentation on Leveraging Business Intelligence: How Empowering Business Users Creates a Competitive Edge.

Traditionally, facilities managers in the retail space have relied purely on experience and subject matter expertise to make decisions. In today’s competitive environment, it has become increasingly important to use business intelligence (BI) to gain a competitive advantage through data-driven decision making. To truly benefit from BI, enterprises must leverage all data through advanced analytics in a way that hides the complexity and empowers the business user.

Read More

What Facilities Managers Need to Know: Big Data Keeps Getting Bigger

Business Intelligence, Analytics

by David Markowitz  Dec 14, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not any facilities manager that’s not become more data-oriented over the last several years.  As the rest of your organization is likely becoming more quantitatively focused and there are more FM tools to support your own function, expertise with metrics and measurement has become a required practice.

Read More

What Every Facilities Manager Should Do Now!

Facilities Management

by David Markowitz  Dec 08, 2016

If you’re responsible for maintaining stores, restaurants, clinics, centers, buildings or any type of facilities, different times of year bring different challenges.  Every season brings its own unique set of conditions that can dramatically impact your facilities management program.

Towards the end of the year, facilities managers need to ensure all locations are prepared for the holiday season and be smart about year-end budgeting and planning. While facilities managers are always ‘on,’ the last months of the year are the start of a particularly important time period.

Read More

Weather Obstacles Don't Slow Weston Lawn Service and Snow Removal Down

Contractor, cmms software, contractor management software

by Juliette Dickens  Dec 01, 2016

When you name the company after yourself, and that name is on trucks all over the area, you better make sure that quality and service are at its best. Tony Weston doesn’t just own Weston Lawn Service and Snow Removal, he’s also the lead coordinator—making sure that the right people are hired, bills are paid, and customers happy. Tony’s recipe for success starts with trust. He says, “It’s about being honest with your customers, and then, of course, following through with quality, hard, efficient work.”

Read More

Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon - NewsChannel, December

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Dec 01, 2016

Customer Spotlight

Curo Financial Technologies Uses ServiceChannel as Their Secret Weapon

Joel Elsea, Director of Facilities at Curo Financial Technologies, possesses keen management sensibilities, has an entrepreneurial streak, and is a “40 Under 40 Award” recipient. Among Joel’s many responsibilities at Curo Financial Technologies, he is in charge of all facilities department personnel, as well as the budgeting, planning, and scheduling of all facilities maintenance. Curo Financial Technologies is the top short-term consumer lending company in the United States and Canada and operates under a number of brands, including Speedy Cash, Rapid Cash, Cash Money, LendDirect, Opt+, and WageDayAdvance. Company store standards are set high at Curo: “to offer financial and loan services in a safe, clean, and professional environment.”

Read More

How A Store’s Environment Drives “The Seamless Luxury Experience”

Facilities Management, Luxury Retail, omnichannel, Brand Management

by Juliette Dickens  Nov 15, 2016

The French-American Chamber of Commerce - New York hosted a panel discussion on "The Seamless Luxury Experience: Harmonizing Events, Retail and Digital Strategies” with Robbin Mitchell, Partner and Managing Director at The Boston Consulting Group, moderating the panel.

Read More

Waterstones Transforms Facilities Management through ServiceChannel Software

Press Releases

by ServiceChannel News  Nov 03, 2016

UK’s Largest Book Retailer Improves Transparency, Operational Efficiency and Reduces Costs by Investing in Service Automation-Enabled, In-House Program

NEW YORK – Nov. 3, 2016 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Waterstones, the largest book seller in the United Kingdom, has implemented ServiceChannel in its internal facilities management practice to replace a legacy, completely outsourced model across its nearly 300 locations.

Read More

Alpha Energy Solutions Is Prepared to Respond to Any Challenge

The Fixx, Contractor

by Juliette Dickens  Nov 03, 2016

Alpha Energy Solutions is one of the largest mechanical service providers for commercial and industrial HVAC and indoor energy solutions in Kentucky, West Virginia, Indiana, Illinois, Mississippi, North Carolina, Ohio, and Tennessee. That’s a lot of ground to cover for Barry Hartlage, Director of National Accounts. Barry’s role is to “achieve customer satisfaction and meet shareholder return.”

Read More

Eyemart Express Finds Transparency at Every Level of Service Management - NewsChannel, November

Customers, Company, NewsChannel

by ServiceChannel  Nov 01, 2016

Customer Spotlight

Eyemart Express Finds Transparency at Every Level of Service Management

Here’s looking at you! At Eyemart Express, that’s not just a phrase, it’s how they do business. Their mission at Eyemart Express is to provide affordable, high-quality, prescription eyewear in as little as 30 minutes. After 25 years, the company has become the nation’s eighth-largest optical retailer with 162 locations across 34 states under four brand names: Eyemart Express, Eyewear Express, Vision 4Less, and Visionmart Express.

Read More

What Facilities Managers Need to Know: Trust But Verify Your Commercial Contractors

Contractor Compliance, Contractor Management

by David Markowitz  Oct 27, 2016

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Facilities management has often been a relationship-driven world where contractors and FMs work together because of history and trust.  But today, the environment is moving from a ‘handshake’ world to one ripe with risk and compliance issues.  For better or worse, potential litigation is something that needs to be factored into most decisions and business processes.

Most FMs have a story of how a contractor relationship deteriorated, leading to unforeseen trouble.  And as facilities management becomes more data-driven, it’s essential that vendor relationships be based on objective, quantifiable performance metrics.  With facilities work having a powerful impact on a company’s brand (by driving one’s “brand uptime”) there’ll be no excuse not to have the best performing contractors doing your work.

Read More

ServiceChannel Selects PromisePay to Optimize Payments for Facilities Management and Contractors

Press Releases

by ServiceChannel News  Oct 25, 2016

Leading facilities and contractor management platform turns to fully managed payments solution to drive efficiencies for customers and service providers

NEW YORK, NY--(Marketwired - Oct 24, 2016) - ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced it has chosen PromisePay to power the company's multi-billion dollar marketplace after an extensive competitive selection process.

Read More

At PRSM, Facilities Data Steals the Show

by Paul Norell  Oct 20, 2016

Another successful Professional Retail Store Maintenance (PRSM) Association conference is in the books.  PRSM events always bring to the forefront what’s important, not only in the facilities world, but across multiple aspects of the retail sector as well.

We always look for what the common threads are across corporate functions, and this year, one of the key trends that came up again and again in conversations was the importance - and potential impact - of facilities data across the organization.

Read More

What’s Behind the Curtain of the Best Facilities Management Software?


by Andrew Popp  Oct 17, 2016

Superior technology infrastructure is an essential element of our providing, supporting and maintaining the best facilities management software available for hundreds of multi-location companies worldwide.  But like any mission-critical software, and more and more companies are realizing that their FM software is crucial to their overall business operations, there needs to be a number of technology investments to ensure round-the-clock, 24x7x365 uptime.

Read More

Check out our newest Ebook:
What Every FM Should Do Now Ebook
Download the Free Ebook