How Do You Make Decisions for Your Facilities Management Program?

Technology, Machine Learning

by Mike Yang  Apr 20, 2017

People make decisions every day that impact their lives, choices, wallets, etc.  Whether personal or professional, virtually every action taken is based on a choice of various, sometimes conflicting alternatives.  Over time, as we make decisions, particularly within the same domain, we’re ideally getting smarter.  For much of our lives, you’ve made such decisions on gut feel like:

  • Should I take a taxi, Uber or public transportation to get to my destination?
  • Is this the cheapest I can pay for this product or service?
  • Does it make sense to buy this product now?
  • Is this a ‘good’ proposal from a painter that wants to paint my house?
Read More

ServiceChannel Helps Flywheel Sports Streamline Its Facilities Management Operations - NewsChannel, April

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Apr 17, 2017

ServiceChannel announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

This most recent implementation was at Flywheel Sports, a popular indoor cycling brand with over 40 studios throughout the United States and plans for continued growth. Since deploying ServiceChannel’s software platform, the Flywheel facilities management team is now empowered with cross-functional sharing of operational data, knowledge and best practices across the company in order to make timely and data-driven decisions on matters such as “fix or replace” or “in-house or outsource.”

Read More

Are FM Pros Ready to Take Their Profession to the Next Level with Machine Learning?

Technology, Machine Learning

by ServiceChannel  Apr 17, 2017

The PRSM National Conference kicks off this week in the friendly confines of Dallas, TX, with "Big D" welcoming thousands of facilities management professionals and hundreds of suppliers vying to catch their attention.  As always, it's one of the bigger FM events of the year.  On the event’s home page is splashed this question:

Read More

ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management, Offering Unprecedented Innovation

Technology, Product

by ServiceChannel News  Apr 13, 2017

Transformative solution leverages big data and machine learning to automate decision making

NEW YORK – April 13, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers. ServiceChannel’s Decision Engine revolutionizes how facilities managers interact with their data through powerful prescriptive analytics and historical data in the service workflow, resulting in faster and smarter decision making.

Read More

What Facilities Managers Need to Know: Commanding the Facilities Ship

Facilities Management

by David Markowitz  Apr 05, 2017

This is the last in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Whatever your course, one of the overarching themes that will drive facilities management’s evolution is visibility. Knowing what’s going on is a prerequisite to optimizing what you’re doing.  Sounds obvious.  But true visibility in practice is much harder than it sounds and a never ending endeavor.  And if visibility is a challenge now, it’s only going to get more complicated with data-hungry requests and internet-enabled devices.

Read More

RFMA 2017: Restaurants Hungry for Business Intelligence

by Juliette Dickens  Mar 30, 2017

The Restaurant Facility Management (RFMA) Association conference is the largest gathering of Restaurant Facility professionals and vendors. It’s the one place where you can share insights and learn about the newest restaurant-optimizing products and technologies, share knowledge and gather new resources to help you improve your business operations.

Read More

What Facilities Managers Need to Know: Getting Smarter by Getting Smarter

by David Markowitz  Mar 22, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

With all the changes impacting the practice of facilities management, from emerging technologies to new regulations to environmental factors to organizational mandates, there’s more and more to learn and know. Any FM looking to stay on top of his/her game will need to become adept at much more than his/her predecessor:

Read More

ServiceChannel Enables Another Fast-Growing Company to Take Systematic Approach to Facilities Management Operations

Customers, Press Releases

by ServiceChannel News  Mar 21, 2017

Service Automation Makes FM Operations at Flywheel Sports More Transparent, Employees More Collaborative

NEW YORK – March 21, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

Read More

Under Armour Team Achieves 'Full Circle Accountability' with Vendors - NewsChannel, March

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Mar 15, 2017

Under Armour (NYSE:UA, UA.C), the originator of performance footwear, apparel and equipment, revolutionized how athletes across the world dress. Designed to make all athletes better, the brand's innovative products are sold worldwide to athletes at all levels, including at 168 owned & operated stores in North America. Before deploying ServiceChannel, Under Armour’s facilities management process was largely a “pen-and-paper” operation, creating major issues for the 2-person FM team responsible for the owned & operated stores in North America. 

Read More

Rosenberg Indoor Comfort Continues to Grow with the San Antonio Market!

by Juliette Dickens  Mar 14, 2017

When you live in San Antonio, TX you know a whole lot about hot. Michael Rosenberg grew up in a family business dedicated to cooling… and heating. When he decided to launch Rosenberg Indoor Comfort in 2003 and be the company’s president, he brought a wealth of knowledge and skill with him.

Read More

7 Factors Impacting the In-House or Third Party Technician Choice

Contractor Management, Field Service Management

by Greg Wilson  Mar 09, 2017

ServiceChannel has become increasingly aware that many of our customers have been investing more and more into in-house maintenance technicians, rather than completely relying on third party service providers and contractors. These companies have efforts of varying sizes and scopes, with many using a hybrid model - only bringing a portion of their service calls in-house. Whichever model is considered - all in-house, hybrid in-house and third party, or only third party, the following factors come into play.

Read More

ServiceChannel Completes 2017 SSAE16/SOC1 Type II Audit Review

Press Releases, Company

by ServiceChannel News  Mar 06, 2017

NEW YORK, March 6, 2017 — ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that A-Lign, an independent auditing firm, has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of Feb. 1, 2016 through Jan. 31, 2017.

Read More

What Facilities Managers Need to Know: Mobility Brings FM Everywhere

Facilities Management, Mobile

by David Markowitz  Feb 27, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not an industry that hasn’t gone mobile, including facilities management.  Companies today can enter work orders via mobile devices, check issue statuses, validate when contractors check-in via GPS, conduct on-site facility audits and more.  If you’re not running a mobile-based FM program, you should be.

Read More

Facilities Management On the Road: From Mexico City to Orlando to Baltimore

Events, facilties management

by Juliette Dickens  Feb 20, 2017

Whether you're responsible for maintaining facilities for a particular organization or interested in more broad-based facilities management software applications and products, there are a number of events this spring to add to your 2017 calendar.

Read More

L&J Plumbing and Heating's Commitment to Service Since 1950

by Juliette Dickens  Feb 16, 2017

L&J Plumbing and Heating has been family-owned and -operated since the 1950s. A lot has transpired over the decades, but what has not changed is the company’s commitment to service. Its roster of brand name retail and restaurant clients across Long Island and the five boroughs of New York City is a testament to L&J’s ability to consistently deliver on its promise. Kenneth Garraffa, owner of L&J, looks back over the company's history and says with pride, “Success for us is our longevity with the same customers, their trust in our company, and our long-term employee base.”

Read More

ServiceChannel Strengthens Executive Team with Two C-Suite Appointments

Press Releases

by ServiceChannel News  Feb 14, 2017

Company Names Hugues Meyrath as Chief Product Officer and Kristin Hambelton as Chief Marketing Officer

NEW YORK – Feb. 13, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that it has bolstered its executive leadership team with the appointments of Hugues Meyrath as Chief Product Officer and Kristin Hambelton as Chief Marketing Officer. Both executives are reporting into CEO, Tom Buiocchi.

Read More

What Facilities Managers Need to Know: Contractor Reliance and Risk

by David Markowitz  Feb 08, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Typically, facilities managers are responsible for a specified number of locations, often static in count or certainly with plenty of advanced knowledge of any change.  Geographies are also pretty much stable as well.  FMs usually have a proven set of contractors or vendors, often established through multi-year relationships across their regions for their known, existing locations.

Read More

Bloomin' Brands Isn't Just Blooming, It's Booming with the Help of ServiceChannel - NewsChannel, February

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Feb 02, 2017

Customer Spotlight

Bloomin' Brands Isn't Just Blooming, It's Booming.

Over 30 years, the Tampa-headquartered company has grown to become one of the world's largest casual dining companies with approximately 100,000 team members and close to 1,500 restaurants throughout 48 U.S. states, Puerto Rico, Guam, and 22 countries. Bloomin’ Brands started out with Outback Steakhouse and has expanded to include Carrabba’s Italian Grill, Bonefish Grill, and Fleming’s Prime Steakhouse & Wine Bar.  As Director of Facilities, Jon Ahrendt is responsible for repair and maintenance, reactive capex , and energy use.

Read More

Tavistock Restaurant Collection Increases Operational Transparency and Consistency with ServiceChannel

Press Releases

by ServiceChannel News  Feb 01, 2017

Service Automation Improves Visibility and Efficiency across Nationwide Operations of 17 Upscale Brands

NEW YORK, Feb 1, 2017– ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that Tavistock Restaurant Collection became the newest restaurant portfolio to select ServiceChannel for more visibility and transparency of its facilities management operations such as spending, budgeting, vendor performance and automated invoice processing.

Read More

Uber-like Software Is Transforming the Facilities Management Industry [Podcast]

Facilities Management, podcast, facilities management system

by Juliette Dickens  Jan 26, 2017

How is Uber-like software impacting the facilities management sector?  By bringing the latest technology to the inefficient facilities manager - commercial contractor relationship in similar ways that new apps are bridging the gap between those needing rides and those offering rides.

In a recent interview on the The CEO Show podcast, ServiceChannel’s CEO and facilities industry leader Tom Buiocchi discussed how he sees this new paradigm changing the facilities management industry and the business world in general over the next few years, and how facilities managers and others leaders from retail to restaurants can transform their own businesses.

Read More

Check out our newest Ebook:
What Every FM Should Do Now Ebook
Download the Free Ebook