Legacy Electric Rapidly Grows to Offer Services Nationwide

by Juliette Dickens  May 18, 2017

Shawn Lackey beams with pride when he talks about his rapidly growing company, Legacy Electric.  Shawn, a multi-state master electrician, launched Legacy Electric in 2008 and since then has grown the company to offer facility and restaurant lighting, power and sign repairs in nine states.

Shawn doesn’t think of his role as only the president of the company, but, as he says “the fearless leader unafraid of wearing several different hats. I’ll do whatever it takes to keep my company successful and my customers happy. We want lifelong customers, so it’s not about making a large one-time profit.  It’s about being fair and the company profiting over a long-term relationship. When we finish our job, we want to see you again the next time you need an electrician. This culture has given us a strong reputation.  We have been adding clientele with ease because of the testimonial and referral base we obtain.”

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New Investment Signals a New Era for Facilities Management and Service Automation - NewsChannel, May

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  May 15, 2017

NEW YORK – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach.

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[Research Report] Machine Learning Driving Enterprise Data

Technology, Machine Learning

by David Markowitz  May 08, 2017

We’ve been talking a lot about machine learning recently.  But not simply because it’s a hot topic these days (though it is!).  But because it’s an approach that’s adding real value at both the consumer and enterprise level.  How?  By making the applications we use at home and at work smarter and thus most useful.

We’ve explored a lot of the ways machine learning is being used today.  We’ve also just announced our approach with our solution combining prescriptive analytics with machine learning to improve decision making in the facilities world.  What’s particularly interesting is seeing how research firms like Blue Hill Research see machine learning powering the next wave of digital transformation and enterprise data.

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ServiceChannel Announces $54 Million in Funding from Accel

Press Releases, Company, Company News

by ServiceChannel News  May 02, 2017

Investment by leading venture capital firm signals a new era for facilities management and service automation

NEW YORK – May 02, 2017 – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, today announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach. Accel partners Rich Wong and Arun Mathew will join the ServiceChannel Board of Directors.

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Analytics is So Last Year... and Other Things Learned at PRSM 2017

Technology

by Juliette Dickens  May 01, 2017

Retail facilities management can be a 24x7 endeavor.  But even the FM sector can get an occasional brief respite...taking a break recently in the “Big D.”  What for?  Dallas was the site of this year’s PRSM 2017 National Conference, the must-attend event of the year for retail FM  professionals.  

As the hub at the intersection of retailing, facilities management and enterprise technology, there’re lots of ideas, practices and deep thoughts percolating in most conversations.  Here are five of the more interesting ones that rose to the surface this year at PRSM, and some brief insight from some of our own team that attended.

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Why IT and Facilities Management Departments Must Be (Figuratively) Joined at the Hip

Technology

by ServiceChannel  Apr 25, 2017

Information Technology (IT) professionals and facilities managers typically report into separate organizations and for the vast majority of their respective histories, they’ve had very little to do with each other. However, the realities of operating in the modern, highly distributed enterprise are necessitating ever-closer collaboration between two departments – for their own good.

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How Do You Make Decisions for Your Facilities Management Program?

Technology, Machine Learning

by Mike Yang  Apr 20, 2017

People make decisions every day that impact their lives, choices, wallets, etc.  Whether personal or professional, virtually every action taken is based on a choice of various, sometimes conflicting alternatives.  Over time, as we make decisions, particularly within the same domain, we’re ideally getting smarter.  For much of our lives, you’ve made such decisions on gut feel like:

  • Should I take a taxi, Uber or public transportation to get to my destination?
  • Is this the cheapest I can pay for this product or service?
  • Does it make sense to buy this product now?
  • Is this a ‘good’ proposal from a painter that wants to paint my house?
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ServiceChannel Helps Flywheel Sports Streamline Its Facilities Management Operations - NewsChannel, April

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Apr 17, 2017

ServiceChannel announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

This most recent implementation was at Flywheel Sports, a popular indoor cycling brand with over 40 studios throughout the United States and plans for continued growth. Since deploying ServiceChannel’s software platform, the Flywheel facilities management team is now empowered with cross-functional sharing of operational data, knowledge and best practices across the company in order to make timely and data-driven decisions on matters such as “fix or replace” or “in-house or outsource.”

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Are FM Pros Ready to Take Their Profession to the Next Level with Machine Learning?

Technology, Machine Learning

by ServiceChannel  Apr 17, 2017

The PRSM National Conference kicks off this week in the friendly confines of Dallas, TX, with "Big D" welcoming thousands of facilities management professionals and hundreds of suppliers vying to catch their attention.  As always, it's one of the bigger FM events of the year.  On the event’s home page is splashed this question:

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ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management, Offering Unprecedented Innovation

Press Releases, Technology, Product

by ServiceChannel News  Apr 13, 2017

Transformative solution leverages big data and machine learning to automate decision making

NEW YORK – April 13, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers. ServiceChannel’s Decision Engine revolutionizes how facilities managers interact with their data through powerful prescriptive analytics and historical data in the service workflow, resulting in faster and smarter decision making.

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What Facilities Managers Need to Know: Commanding the Facilities Ship

Facilities Management

by David Markowitz  Apr 05, 2017

This is the last in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

Whatever your course, one of the overarching themes that will drive facilities management’s evolution is visibility. Knowing what’s going on is a prerequisite to optimizing what you’re doing.  Sounds obvious.  But true visibility in practice is much harder than it sounds and a never ending endeavor.  And if visibility is a challenge now, it’s only going to get more complicated with data-hungry requests and internet-enabled devices.

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RFMA 2017: Restaurants Hungry for Business Intelligence

by Juliette Dickens  Mar 30, 2017

The Restaurant Facility Management (RFMA) Association conference is the largest gathering of Restaurant Facility professionals and vendors. It’s the one place where you can share insights and learn about the newest restaurant-optimizing products and technologies, share knowledge and gather new resources to help you improve your business operations.

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What Facilities Managers Need to Know: Getting Smarter by Getting Smarter

by David Markowitz  Mar 22, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

With all the changes impacting the practice of facilities management, from emerging technologies to new regulations to environmental factors to organizational mandates, there’s more and more to learn and know. Any FM looking to stay on top of his/her game will need to become adept at much more than his/her predecessor:

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ServiceChannel Enables Another Fast-Growing Company to Take Systematic Approach to Facilities Management Operations

Customers, Press Releases

by ServiceChannel News  Mar 21, 2017

Service Automation Makes FM Operations at Flywheel Sports More Transparent, Employees More Collaborative

NEW YORK – March 21, 2017 – ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one.

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Under Armour Team Achieves 'Full Circle Accountability' with Vendors - NewsChannel, March

Customers, NewsChannel, cmms software, facilities management system, work order management system

by ServiceChannel  Mar 15, 2017

Under Armour (NYSE:UA, UA.C), the originator of performance footwear, apparel and equipment, revolutionized how athletes across the world dress. Designed to make all athletes better, the brand's innovative products are sold worldwide to athletes at all levels, including at 168 owned & operated stores in North America. Before deploying ServiceChannel, Under Armour’s facilities management process was largely a “pen-and-paper” operation, creating major issues for the 2-person FM team responsible for the owned & operated stores in North America. 

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Rosenberg Indoor Comfort Continues to Grow with the San Antonio Market!

by Juliette Dickens  Mar 14, 2017

When you live in San Antonio, TX you know a whole lot about hot. Michael Rosenberg grew up in a family business dedicated to cooling… and heating. When he decided to launch Rosenberg Indoor Comfort in 2003 and be the company’s president, he brought a wealth of knowledge and skill with him.

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7 Factors Impacting the In-House or Third Party Technician Choice

Contractor Management, Field Service Management

by Greg Wilson  Mar 09, 2017

ServiceChannel has become increasingly aware that many of our customers have been investing more and more into in-house maintenance technicians, rather than completely relying on third party service providers and contractors. These companies have efforts of varying sizes and scopes, with many using a hybrid model - only bringing a portion of their service calls in-house. Whichever model is considered - all in-house, hybrid in-house and third party, or only third party, the following factors come into play.

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ServiceChannel Completes 2017 SSAE16/SOC1 Type II Audit Review

Press Releases, Company

by ServiceChannel News  Mar 06, 2017

NEW YORK, March 6, 2017 — ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that A-Lign, an independent auditing firm, has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of Feb. 1, 2016 through Jan. 31, 2017.

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What Facilities Managers Need to Know: Mobility Brings FM Everywhere

Facilities Management, Mobile

by David Markowitz  Feb 27, 2017

This is the next in a series of posts highlighting the 13 trends, technologies and best practices essential for facilities managers, from the ebook What You Need to Know to Succeed in Facilities Management in 2020.

There’s not an industry that hasn’t gone mobile, including facilities management.  Companies today can enter work orders via mobile devices, check issue statuses, validate when contractors check-in via GPS, conduct on-site facility audits and more.  If you’re not running a mobile-based FM program, you should be.

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Facilities Management On the Road: From Mexico City to Orlando to Baltimore

Events, facilties management

by Juliette Dickens  Feb 20, 2017

Whether you're responsible for maintaining facilities for a particular organization or interested in more broad-based facilities management software applications and products, there are a number of events this spring to add to your 2017 calendar.

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