Facilities Management Wins Big in Vegas at ServiceChannel CONNECT

Facilities Management, Facilities Manager

by Tom Buiocchi  Sep 22, 2017

Hello everyone - We just had our annual user group conference in Las Vegas last week, and I wanted to take a moment to again thank all of you who took time from your busy days and lives to come join us and share your thoughts and perspectives.

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Top 7 Reasons You Can’t Miss Next Year’s ServiceChannel CONNECT User Group

Facilities Management, Facilities Manager

by Juliette Dickens  Sep 21, 2017

ServiceChannel’s CONNECT User Group conference was created to enlighten, inspire and educate attendees, and to 

help further grow and foster the ServiceChannel user community.  We’ve gotten great feedback from everyone who attended this year, who enjoyed the mix of information, education, networking and fun.

In case you missed us in Las Vegas, here are seven compelling reasons why you need to add this event to your 2018 schedule.

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[WEBINAR] Benihana’s Recipe for FM Success: Best Practices in Managing a Multi-Brand Restaurant Chain

Restaurant, Facilities Management

by David Lim  Sep 18, 2017

Ever wonder how a restaurant with over 100 locations manages its facilities management program across multiple brands in multiple regions? We recently participated in an exclusive webinar hosted by FacilitiesNet with multi-brand restaurant chain Benihana (known for its innovative hibachi, sushi and fusion restaurant chains).  

The informative session featured facilities management veteran, James (Jim) Mouland from Benihana and ServiceChannel thought leader David Markowitz. The pair discuss key elements of Benihana’s successful facilities program and best practices applicable to FMs anywhere.  

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Doubling Down on Facilities Management: Highlights from Day Two at ServiceChannel CONNECT

Facilities Management, Retail Facilities Management, Facilities Manager

by David Markowitz  Sep 13, 2017

As we covered in our User Group Day One recap from Las Vegas yesterday, we got off to a great start exploring the tremendous inefficiencies across the facilities sector (namely the $20 billion in fat and waste) and what one can do about it, the challenges and new approaches to take in the face of the market evolution and technology advances impacting the retail industry, the expanding universe of FM solutions offered through an array of new ServiceChannel partners, and a number of best practices and learnings shared separately by our Solutions team as well as restaurant client, Bloomin’ Brands.

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The Right Bet on Facilities Management: Highlights From Day One at ServiceChannel CONNECT

Facilities Management, Retail Facilities Management, Facilities Manager

by David Markowitz  Sep 12, 2017

Much of the facilities management world found themselves in Las Vegas this week at the ServiceChannel CONNECT User Group. The event brought together facilities and related professionals from a range of industries - from retail, restaurant, hospitality and convenience stores to fitness, financial services, storage and transportation, among others.

The annual event enabled ServiceChannel customers to learn about trends and new technologies, best practices and product improvements from the ServiceChannel team, industry experts and each other.  There was also plenty of time for peer-to-peer networking and of course, some fun.

We all know that what happens in Vegas...Well, we thought it’d be okay to share some of the highlights.

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How to Reduce Maintenance Spend with Facilities Management Software

Facilities Management, facilities management software

by Doug Ingraham  Sep 01, 2017

Reduction of repair and maintenance spend is a primary goal for facilities management teams across every industry because all businesses want to increase their ratio of revenue to output. As this can be a daunting task to accomplish, businesses need a system in place to help them achieve successful cost reduction.  

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What Every Facilities Manager Should Do Now: Track Contractor & Service Provider Performance

Contractor Management, Contractor Services, Contractor, Contractor Service Report

by David Markowitz  Aug 30, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we highlighted why it’s important to make sure your locations are focused on the traffic you get during certain times of the year. It’s often up to the facilities department to make sure all company environments are in top shape and ready to handle what can be critical business periods. Making sure that there are no problems on the customer experience front, or as we like to say, that you’re ensuring your brand uptime, often falls on the facilities manager.

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Views from Doug Stephens, The Retail Prophet

by Tom Buiocchi  Aug 28, 2017

The retail industry is undergoing a transformation. You know it; we know it; pretty much everyone knows it.  But how exactly is this transformation occurring and what will be impacted? Customer experience is one of the most important elements that’s evolving due to new market dynamics, emerging technologies and demographic preferences.

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The Challenges of Managing Contractor Insurance

by Dylan O'Neill  Aug 23, 2017

Today it’s all about delivering a superior customer experience. For facilities managers (FMs), that means a primary priority is ensuring that repairs get done promptly and maintenance occurs as needed. Getting this work done typically relies on third party service providers and vendors.

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The Importance of CAFM Software Integrations

CAFM software, CAFM

by Kristin Hambelton  Aug 18, 2017

Having an integrated facilities management system is extremely beneficial to organizations as it promotes efficiency and cost reduction. Without integration, facilities managers need to learn to operate multiple technologies separately, which many are realizing is a cumbersome task. In fact, the integrated facilities management market is expected to expand at a compound annual growth rate of 6-8 percent, reaching $1.31 trillion in 2018. When it comes to better facilities management, efficient system integration is critical.  

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4 Examples of Mobile FM Software in the Workplace

Mobile FM software

by Doug Ingraham  Aug 15, 2017

Mobile devices have become an integral part of our daily lives, even in the workplace. In fact, Gartner found that 40% of U.S. employees use personally-owned devices, such as smartphones, for work.  

To keep up with consumers’ mobile technology usage, businesses across all industries are starting to integrate mobile devices into the workplace. This appeals to employees who rely on their phones and takes advantage of mobile’s ability to boost productivity. The facilities management industry is no exception to this, and is readily adopting mobile technology to improve daily operations and increase business agility.

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CAFM vs. CMMS: What You Need to Know

cmms software, CAFM software

by Kristin Hambelton  Aug 10, 2017

CAFM and CMMS software are terms oftentimes used interchangeably in the facility management industry, but is it accurate to do so? While there are many similarities, there are also critical differences between CAFM and CMMS software. In this post, we will clarify what CAFM and CMMS software are, as well as demonstrate how these two platforms can work together to better optimize facilities management processes.

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What FM Pros Should Know About Compliance Trends - and What They Can Do About It

Contractor Compliance

by Kristin Hambelton  Aug 09, 2017

Compliance seems to be one of those necessities that corporations go through because they’re mandated to do so. Unfortunately, this has sometimes made the poor Corporate Compliance Officer one of the least popular employees in any company doing one of the most thankless jobs.

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What Every Facilities Manager Should Do Now: Pre-Holiday Preparedness

Facilities Manager

by David Markowitz  Aug 08, 2017

This is the next in a series of posts highlighting critical Action Items that every facilities manager should be focused on throughout the year, but especially during certain parts of the year. You may learn about them all in the popular ebook, What Every Facilities Manager Should Do Now.

In our prior post, we covered the importance of regular roofing and building infrastructure checks. If facilities managers wait to address issues until building flaws become apparent, risk is greatly increased. That’s why it’s crucial to stay on top of the physical and structural conditions of all your locations by performing regular site inspections, especially with mobile-based tools.

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What Can Machine Learning Do For Facilities Managers?

Facilities Management, IoT, Machine Learning

by David Lim  Aug 02, 2017

It’s incredible to see the strides of innovation within the facilities management industry. From the traditional pen-and-paper workflow to service automated software, one can only ask, where will we be next?

In a recent episode of the IoT Time Podcast, ServiceChannel’s CEO and facilities industry leader Tom Biuocchi discusses machine learning, Internet of Things (IoT) and predictive maintenance - and what it means for the facilities management industry. 

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Automation Doesn’t Have to be a Four-Letter Word for FM Pros

by Kristin Hambelton  Aug 01, 2017

Automation technologies such as artificial intelligence and robotics are getting a bad rap these days as a job killer with predictions as dire as one-in-three jobs being replaced by automation over the next 15 years. As we discussed in a recent blog post, this process is known as “creative destruction,” and it’s been going on for centuries since the advent of the Industrial Revolution. It’s perhaps enough to incite impacted workers into cursing a blue storm about the evils of technology.

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A Checklist for Preventive Maintenance Management

maintenance management software

by Doug Ingraham  Jul 31, 2017

There are many different types of equipment needed to run a business; some require pieces of specialized equipment like restaurant-grade stoves, while others use more common equipment like HVAC units. Unfortunately, keeping these devices in prime working condition can be both challenging and extremely costly. The best way to combat this is with preventive maintenance.

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How CMMS Software Supports Facilities Management for Restaurants

cmms software

by Kristin Hambelton  Jul 26, 2017

The restaurant industry is enormous in terms of both revenue and workforce. According to research from the National Restaurant Association, the restaurant industry recorded $799 billion in sales in 2017 and employs 10% of the overall US workforce. As a major player in the economy and the job market, it’s critical that restaurants optimize operations and generate the most profits possible.    

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Don’t Gamble With Your Facilities Program - CONNECT with ServiceChannel in Las Vegas


by Juliette Dickens  Jul 25, 2017

Do you rely on ServiceChannel Service Automation to manage your stores, restaurants, buildings and other locations?  Are you interested in learning how you can improve the efficiency and effectiveness of your facilities management program? Want to boost the value you get from your FM software deployment?

If you answered yes to any of these questions, then you need to join ServiceChannel for the CONNECT User Group event in Las Vegas, coming up this September 11 and 12.

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How Retail Can Benefit from Contractor Management Software

Contractor Management, Retail, Contractor, contractor management software, Retail Facilities Management

by Kristin Hambelton  Jul 19, 2017

Retail organizations face a number of challenges when it comes to managing the contractors that support their stores, especially those in the maintenance and repair trades. ServiceChannel Custom Analytics show that waste and recycling have the top number of work orders (11 percent), followed by HVAC (8 percent), janitorial (7 percent), plumbing (6 percent), and alarms and safety (6 percent).

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